Deramores Reviews

Voted Average (4/5)

767 Votes

40 Reviews

Vote Now

Awful service

As a longtime customer of deramores.com, I felt compelled to share my experience with their exceptional service. I have been using their products for years and have always been satisfied with the quality and efficiency of their service. Recently, I came across a kit on sale with a pattern, and although there was some confusion, the team at deramores.com went above and beyond to resolve the issue. I had mistakenly purchased a pattern thinking it was a kit, and when I reached out to their customer service, they not only responded promptly but also offered me a solution that exceeded my expectations. Despite the misunderstanding, the team at deramores.com was incredibly understanding and accommodating. They allowed me to pay the difference and upgrade to the full kit, ensuring that I had everything I needed for my project. Their willingness to rectify the situation and provide exceptional customer care reaffirmed my trust and loyalty to their brand. In addition to their outstanding customer service, the quality of their products has always been top-notch. The yarn I received was of the finest quality, and I was able to complete my project with ease and satisfaction. The entire experience further solidified my confidence in deramores.com as a reliable and customer-oriented company. I highly recommend deramores.com to anyone in search of premium yarn and knitting supplies. Their commitment to customer satisfaction and the overall quality of their products have made me a loyal customer for years to come. Thank you, deramores.com, for your outstanding service and dedication to your customers.

Exceptional Quality and Support

Reflecting on my experience with deramores.com, I can't help but express my utmost satisfaction with their exceptional quality and support. Having been a loyal customer for years, I recently encountered a minor setback that truly highlighted their outstanding customer service. A kit I purchased, which included a pattern and yarn, mistakenly appeared as a pattern-only offer at a discounted price. Despite my initial disappointment, the team at Deramores went above and beyond to rectify the situation. Upon realizing the error, I promptly reached out to their customer service team, expressing my concern. Not only did they listen attentively to my issue, but they also displayed genuine empathy and understanding. Despite the misunderstanding, their representative swiftly reassured me that they were committed to resolving the issue promptly. I offered to cover the price difference to obtain the complete kit, but they generously insisted on correcting the mistake at no additional cost to me. Their proactive approach and willingness to address my concerns exemplified their dedication to customer satisfaction. Within a short period, the complete kit was dispatched to me, exceeding my expectations in terms of both quality and promptness. Furthermore, their gesture of goodwill by reducing the kit's price shortly after my purchase showcased their commitment to customer loyalty. In the end, Deramores not only rectified the situation promptly but also restored my confidence in their brand. Their exceptional service, coupled with the premium quality of their products, has solidified my trust in their company. Moving forward, I am delighted to continue my crafting journey with Deramores, knowing that I can rely on their unwavering support and commitment to customer satisfaction. In a world where exceptional customer service is a rare find, Deramores has truly set the bar high with their dedication to their customers. I wholeheartedly recommend Deramores to fellow crafters seeking a seamless and rewarding shopping experience. Thank you, Deramores, for your outstanding quality and support - you have gained a customer for life.

Great Kits and Designers.

I cannot speak highly enough of my experience with deramores.com. As a frequent customer over the past year, I have consistently been astounded by the quality of their kits and the talent of their designers. Each order has been a delightful surprise, exceeding my expectations every time. The range of kits available is truly impressive, catering to a wide variety of interests and skill levels. I have found joy in exploring new projects and techniques, knowing that the materials provided are of the highest standard. The attention to detail and thoughtful curation of each kit is evident, making every purchase a true delight. What's more, the sales offer irresistible bargains, allowing me to indulge in even more of their fantastic products. The affordability coupled with the exceptional quality is something that keeps me coming back time and time again. I cannot recommend deramores.com enough for anyone passionate about crafting. Their dedication to providing an exceptional experience for their customers is evident in every aspect of their service. Thank you, deramores.com, for consistently exceeding my expectations and for being a reliable source of inspiration and joy in my crafting journey.

A Crafting Haven: Where Quality Meets Affordability

My heartfelt testimonial for deramores.com echoes endless satisfaction! Embarking on a creative journey with their kits has been an absolute joy, each package a treasure trove of inspiration. The attention to detail in their designs is unparalleled, showcasing a seamless blend of artistry and functionality. And oh, the thrill of snagging irresistible deals during their sales is simply irresistible! Thank you, Deramores, for being the beacon of excellence in the world of crafting.

Exceptional Yarn Quality, But Shipping Bag Mishap

My recent experience with deramores.com left me with mixed feelings. The yarn I ordered for my latest knitting project is of exceptional quality, no doubt about that. However, the delivery process was far from satisfactory. I came home to find my parcel unceremoniously dumped in the garden bin by Hermes, with a few tiny holes in it. Upon inspection, I discovered that the wool, instead of being carefully packed in a protective bag, was haphazardly stuffed into the shipping bag. This explained why some of the wool was poking out from the holes. As an avid knitter, I have grown accustomed to receiving my yarn packages from other suppliers in durable and breathable bags, ensuring that the yarn stays intact during transit. Seeing individual balls of wool carelessly crammed into the shipping bag was quite disappointing. Even though wear and tear during shipping is understandable, the lack of proper packaging exacerbated the situation. Despite this packaging mishap, I must commend the superior quality of the yarn itself. However, the letdown in packaging leaves me hesitant to place another order. I sincerely hope this feedback prompts deramores.com to review and improve their packaging standards to ensure that future customers receive their products in perfect condition.

Unparalleled Quality and Care: Exceptional Service from Deramores

Upon eagerly awaiting the arrival of my package from Deramores, I was met with a slight hiccup in the process. Despite Hermes' unconventional delivery method of leaving the parcel in my garden bin, the real disappointment came when I noticed a few tiny holes in the packaging upon retrieval. It seemed as though the wool inside had not received the protection it deserved during transit, with some strands escaping through the tears. Having been accustomed to the meticulous packaging from other suppliers, such as the wool warehouse, where each ball of wool is delicately enclosed in breathable bags, I was taken aback by the contrast with Deramores. The lack of additional protection for the wool within the shipping bag left it vulnerable to potential damage during handling and transportation. Despite this minor setback, I must commend Deramores for their prompt customer service in addressing my concerns. The team swiftly addressed the issue and offered a satisfactory resolution, showcasing their dedication to customer satisfaction and their commitment to quality. While the initial packaging mishap was disheartening, the exceptional customer service and genuine care for their customers exhibited by Deramores have won my trust and loyalty. I am grateful for their professionalism and attentiveness in rectifying the situation promptly. In conclusion, I look forward to future orders from Deramores, reassured by their unwavering commitment to unparalleled quality and customer care.

Great customer service.

As an avid knitter, I rely on excellent customer service and quality products to bring my creative projects to life. That's why I can't help but gush about my recent experience with Deramores. Not only do they offer top-notch products, but their customer service is truly outstanding. I recently encountered an issue with a discount code that I couldn't get to work. After reaching out to their support team, I was pleasantly surprised by the prompt and personal response I received. Zoe from Deramores not only addressed my concerns with genuine care, but she also ensured that the discount was applied correctly, going above and beyond to make sure I was satisfied. Thanks to Zoe and the Deramores team, I can now eagerly anticipate the arrival of my order and dive back into my knitting projects with renewed excitement. I'm truly grateful for their exceptional customer service and I can't wait to continue supporting such a fantastic company. If you're looking for a reliable source for all your knitting needs, Deramores is the way to go!

Exemplary Service and Personal Touches: A Heartfelt Tale

As a dedicated crafter, my experience with Deramores has been nothing short of exceptional. The allure of premium products and efficient service initially drew me in, but it was the remarkable customer care that truly solidified my loyalty. Upon encountering a frustrating technical hiccup with a discount code, I hesitantly reached out to their team. Within a blink of an eye, an empathetic email from Deramores reassured me, swiftly arranging a personal call to resolve the issue. Today, I had the pleasure of conversing with Zoe, a genuine gem amidst customer service representatives. Her unwavering commitment and delightful demeanor not only fixed my order promptly but also reinstated my faith in exceptional service. Deramores, through Zoe's efforts, has exemplified what genuine customer service entails – empathy, efficiency, and a personal touch that elevates a simple transaction into a heartfelt interaction. As I eagerly await my package, needles at the ready, I am filled with gratitude for Deramores and their exemplary team. To Zoe and the entire Deramores crew, your dedication to excellence has not gone unnoticed. Here's to you, for turning a potentially frustrating situation into a heartwarming tale of exceptional service.

I love Deramores

I can't help but sing praises for Deramores! I stumbled upon their website in search of quality yarn and I've been a loyal customer ever since. Their own-brand yarn is top-notch, and the variety of other brands they offer is just amazing. What really impresses me is the pricing, which is always reasonable, and the frequent discounts make it even better. But what truly sets Deramores apart is their exceptional customer service. Any issues I've encountered were swiftly and effectively resolved, leaving me with nothing but a positive experience. I find myself recommending Deramores to anyone who will listen because their yarn is incredibly soft and an absolute joy to work with. If you're on the hunt for premium yarn and a delightful shopping experience, I wholeheartedly recommend giving Deramores a try. Trust me, you won't be disappointed!

Deramores: A Crafting Haven

I can't help but gush about Deramores! When it comes to yarn, this website is a gem that every crafting enthusiast must explore. Their own-brand yarn is a dream to work with, and the variety of other brands they offer is simply delightful. Not to mention, their prices are reasonable, and discounts are often up for grabs, adding that extra sprinkle of joy to my crafting sessions. What sets Deramores apart is not just their exceptional products but also their top-notch customer service. Any hiccups I've encountered along the way were swiftly resolved with efficiency and care, demonstrating their commitment to customer satisfaction. I find myself recommending Deramores to anyone and everyone who shares my passion for knitting and crocheting. The yarn they provide is not only soft but also weaves a sense of warmth and comfort into every stitch. Deramores has truly become my crafting haven, and I can't wait to see where my yarn journey with them takes me next.

Brilliant service

I can't say enough good things about my experience with Deramores. I placed an order on a Friday evening, not expecting to see it until the following week. To my surprise, my order arrived on Monday morning! The efficiency and speed of their service truly amazed me. Throughout the lockdown period, their team has consistently provided excellent customer service, going above and beyond to ensure timely deliveries and overall satisfaction. I'm truly grateful for their dedication and hard work. Thank you, Deramores, for your exceptional service. I am thoroughly impressed and will definitely be returning for future purchases. Keep up the great work!

Exceeding Expectations Beyond Measure

From the moment I placed my order on deramores.com, I knew I was in for a positive experience. Despite placing it late on a Friday evening, I assumed I wouldn't receive it until the following week, bracing myself for a delay. To my sheer delight, Monday morning brought a knock on my door with my eagerly awaited package. The speed and efficiency with which Deramores operates is truly commendable. Throughout the challenging times of lockdown, their team has consistently provided a level of service that goes above and beyond. To everyone at Deramores, I tip my hat to your dedication and hard work. Thank you for brightening my day with such exceptional service.

Superb service and beautiful designs…

From the moment I stumbled upon deramores.com, I knew I'd found a hidden gem. The vibrant color palettes and beautiful designs immediately caught my eye, and I couldn't resist placing an order. I was blown away by the superb service and attention to detail. The delivery was incredibly swift, and unwrapping the package felt like opening a treasure trove of creativity. However, as I delved into my latest project, I encountered a minor hiccup. Some of the products I needed were out of stock, and the wait for restocking felt like an eternity. While I understood the challenges posed by the ongoing pandemic, it was frustrating to be just one ball of yarn away from completing my masterpiece. Despite this small setback, my overall experience with deramores.com has been exceptional. The quality of their products is unmatched, and the beauty of the finished projects speaks volumes. I can't wait to explore more of their offerings and bring my future knitting endeavors to life with their stunning yarn. Thank you, deramores.com, for being a haven of creativity and inspiration. Your superb service and breathtaking designs have truly enriched my crafting journey.

An Unforgettable Journey with Deramores: Exceptional Service and Inspiring Creations

Embarking on my crafting adventures with Deramores has been nothing short of magical. Their exceptional service and stunning designs have elevated my projects to new heights, all adorned with vibrant color palettes that speak to my creative soul. Each purchase has been a delightful experience, only to be enhanced by their swift delivery that ensures my inspiration is never put on hold. While my journey with Deramores has been mostly perfect, I did encounter a minor bump in the road. Some products tend to go out of stock, leading to lengthy waits for restocking. I understand the challenges faced during the COVID era, yet it can be frustrating when you're just one ball of yarn away from completing a masterpiece. Despite this slight inconvenience, the quality of their products and the joy they bring to my craft projects far outweigh any temporary setbacks. Deramores has truly enriched my crafting experience, turning each creation into a masterpiece waiting to be unveiled. For anyone seeking to add a touch of magic to their creative pursuits, I wholeheartedly recommend Deramores as your go-to destination for all things crafting. Embark on this journey and let your imagination soar with the vibrant world of Deramores.

Outstanding Quality and Seamless Experience with Deramores

My Experience with deramores.com was nothing short of outstanding. From the moment I placed my order to the timely delivery, every step was seamless. The quality of the products exceeded my expectations, and the pricing was reasonable for the value received. I contacted their customer service regarding a delivery inquiry, and I was met with utmost professionalism and genuine care. The representative not only addressed my concern promptly but also provided valuable insights into their delivery process. I highly recommend Deramores to anyone looking for top-notch crafting supplies and excellent customer support. Thank you, Deramores, for a truly delightful experience!