Users Voice for Deramores

7% users rated Terrible
0% users rated Poor
0% users rated Average
5% users rated Very Good
89% users rated Excellent
Pie Chart Review Representation for Deramores
Deramores Overall rating
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Pricing
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User Interface
Quality

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Review article published on: 09 Jan 2019

Last updated by on 11 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 4.6 1 1 1 3.4 3.9
Oct 2022 5 1 2.4 1 1 4.7
Nov 2022 5 1 1 1 5 3.8
Dec 2022 5 5 5 5 3 5
Mar 2023 5 1 1 1.5 5 4.2
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Detailed Deramores Review by

Introduction

Deramores.com is an online retailer that specializes in offering a wide range of knitting and crocheting products to hobbyists and knitting enthusiasts. With over 10 years of experience in the industry, the company has established a reputation for providing quality products, extensive selections, and excellent customer service.

Pros and Cons

Pros:
  • Huge selection of products
  • Free shipping for orders over $50
  • Easy to use website
  • Great customer service
  • Multiple payment options
Cons:
  • Some products are more expensive than competitors
  • Shipping times can be slow for international orders

User Experience

Deramores.com has a simple and easy to use website. Customers can easily navigate to the product they are looking for and the website is optimized for ease of use on mobile devices. The checkout process is straightforward and allows customers to choose from a variety of payment options. Customers are also able to view their order history and track their shipments through the website.

Pricing and Value for Money

Deramores.com offers competitive pricing across its range of products. Some items may be more expensive than competitors, but the overall value is worth it due to the company's extensive selection and excellent customer service. The company also offers frequent promotions and discounts that provide additional value for money.

Alternatives

Competitive alternatives to Deramores.com include LoveCrafts.com, KnitPicks.com, and WoolWarehouse.co.uk.

Customer Service

Deramores.com offers excellent customer service. Their customer service team is responsive to inquiries and is available via phone, email, or live chat. The company also offers a knowledge base and community forum where customers can get additional help and advice.

Product Quality and Selection

Deramores.com offers a wide range of high-quality knitting and crocheting products from leading brands. Their selection includes yarns, patterns, needles, hooks, books, and accessories. The company also offers exclusive lines and limited edition collections that are hard to find elsewhere.

Website Usability

Deramores.com has a user-friendly website that is easy to navigate. Customers can easily filter products by category or brand, and the company offers a search function for easy product discovery. The website is fully responsive and works optimally on mobile devices.

Returns and Exchanges

Deramores.com offers a 30-day return policy for unused items. The company provides pre-paid return shipping labels for customers in the United States, and returns are processed promptly upon receipt. Exchange requests can be made by contacting customer service.

Promotions and Discounts

Deramores.com offers regular promotions and discounts on products with up to 50% off the retail price. Customers can also sign up for the company's mailing list to receive exclusive offers, as well as earn loyalty points for purchases that can be redeemed for discounts on future orders.

Reputation

Deramores.com has an excellent reputation within the industry due to its wide selection of high-quality products, excellent customer service, easy-to-use website, and fast shipping. The company has received numerous positive reviews from satisfied customers across various online platforms.

Payment Options

Deramores.com offers multiple payment options, including credit and debit cards, PayPal, Google Pay, and Apple Pay. Customers can choose from any of these methods during the checkout process.

Loyalty Programs

Deramores.com offers a loyalty program that rewards customers for purchasing products. Customers earn loyalty points for their purchases, and accumulated points can be redeemed for discounts on future orders.

Customer Reviews

Deramores.com has received numerous positive reviews from customers on various online marketplaces. Customers have praised the company for its extensive selection of products, excellent customer service, and fast shipping.

Community Involvement

Deramores.com has a vibrant and active community forum where customers can come together to share ideas and ask for advice. The company also hosts knitting and crocheting events and meetups to promote community involvement.

Shipping and Costs

Deramores.com offers free shipping for orders over $50 within the United States. Shipping times vary depending on the location of the customer. The company also offers international shipping, which can take longer to arrive and may incur additional fees. Shipping costs are displayed during the checkout process.

Deramores Recent User Reviews

User Rating

5 stars

20

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Reviewer Name: Linda Driscoll

Review Submission Date: 2022-01-09

Review Title: Thank you quick service and very good…
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Review Description: Thank you quick service and very good wool to knit charity blankets

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Reviewer Name: Isabella Northrop

Review Submission Date: 2021-11-21

Review Title: Thank you.
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Review Description: Thank you.Great service. So quick & efficient. Thank you so much.

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Reviewer Name: Sue Taylor

Review Submission Date: 2021-11-17

Review Title: Great Kits and Designers.
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Review Description: I have placed several orders over the last year and have never been disappointed. The kits are great and Can’t resist a good bargain at sale time.

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Reviewer Name: DM

Review Submission Date: 2021-08-26

Review Title: Great customer service.
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Review Description: I order from Deramores because of the quality of the products and the prompt service.I had a discount code that wouldn’t work when I tried it so I emailed to let them know and received a prompt email back asking me for a contact number and a time I would be available. I received a call today from Zoe at Deramores who sorted my order and ensured the discount code worked.Great customer service, now I look forward to receiving my order and getting on with my knitting!Well done Zoe and Deramores, great customer service.

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Reviewer Name: Lizzie

Review Submission Date: 2021-08-05

Review Title: I love Deramores
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Review Description: Deramores is my go-to for yarn as they have great own-brand yarn and such a good selection of other brands too. They are reasonably priced and often have discounts available. Any problems I've had have been dealt with quickly and efficiently. I recommend their yarn to everyone as its so soft and lovely to work with.

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Reviewer Name: Carole Lalley

Review Submission Date: 2021-07-22

Review Title: QI had the pleasure of conversing with…
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Review Description: I had the pleasure of conversing with Zoe Pearson on live chat with Deramores and she solved my problem quickly and with no fuss. She also appeared friendly and polite and I would have no reservations in recommending this service or using it again

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Reviewer Name: Kath

Review Submission Date: 2021-07-20

Review Title: Brilliant service
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Review Description: Placed my order late on Friday evening not expecting to see it until later the following week. I was pleasantly surprised to receive my order on Monday morning. The Deramores team have given a brilliant service all through the lockdown period. Well done everyone and thank you very much.

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Reviewer Name: Bonnie Ash

Review Submission Date: 2021-07-20

Review Title: Superb service and beautiful designs…
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Review Description: Superb service and beautiful designs using lovely vibrant colour palettes.A real pleasure to use their goods, and delivery is swift.Only minor issue is that some products go out of stock with long waits for re-stocking. Understandable in the COVID era, but annoying when you need one more ball of a given colour to complete your project!

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Reviewer Name: Tanya

Review Submission Date: 2021-07-16

Review Title: Beautiful yarns
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Review Description: The shipment was easy to track,and the package arrived quickly. The yarn was well wrapped and delivered with care. The dersmores yarn is extremely soft and knits up beautifully. I would give them 10 stars if I could .I will continue to order from them . They're very trustworthy!!

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Reviewer Name: Jane Lawley

Review Submission Date: 2021-07-14

Review Title: Replacement
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Review Description: Ordered summer mystery bundle and wasn’t what I expected. Contacted on the live chat to be told there had been a problem. They were as good as said and sent the proper order out within a couple of days

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