Users Voice for Dermalogica

26% users rated Terrible
1% users rated Poor
1% users rated Average
0% users rated Very Good
71% users rated Excellent
Pie Chart Review Representation for Dermalogica
Dermalogica Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 26 Sep 2019

Last updated by on 07 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 5 2.4 3.8 2.3 3.7 4.5
Oct 2022 5 2.6 3.7 3.6 2.5 4.7
Nov 2022 2.8 4 5 5 3 4.2
Dec 2022 5 5 5 1.8 5 5
Mar 2023 3.5 2.6 2.7 5 1.8 3.3
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Detailed Dermalogica Review by

Introduction

Dermalogica.co.uk is a premier online destination for skincare solutions developed by skin therapists. The platform offers an extensive range of products designed to help users achieve optimal skin health.

Pros and Cons

Pros: high-quality products, extensive product range, developed by skin therapists, free samples with every purchase, free delivery on orders over £50. Cons: expensive, limited information on ingredients on the website.

User Experience

Dermalogica.co.uk offers a great user experience, with a well-designed website and easy navigation. The platform also offers a subscription service to make ordering easier.

Pricing and Value for Money

Dermalogica.co.uk offers high-quality products that are slightly expensive. However, the site offers value for money as the products are developed by skin therapists and are backed by science.

Alternatives

Some alternative skincare brands to consider include The Ordinary, Paula's Choice, La Roche-Posay, and CeraVe.

Customer Service

The platform offers excellent customer service with a team of skin therapists available to answer any questions users may have. There are also free samples with every purchase.

Product Quality and Selection

Dermalogica.co.uk offers a wide selection of high-quality skincare products developed by skin therapists. The products are made from safe and effective ingredients.

Website Usability

The website is user-friendly and easy to navigate. Users can easily find the products they need and place orders with ease.

Returns and Exchanges

The platform allows for returns and exchanges. If a user is not satisfied with their purchase, they can return it within 30 days.

Promotions and Discounts

Dermalogica.co.uk offers promotions and discounts on some products. Users can find the latest deals on the website's homepage.

Reputation

The platform has a solid reputation for offering high-quality products backed by science. Their brand is trusted by skin therapists and users worldwide.

Payment Options

Dermalogica.co.uk accepts various payment options, including Visa, Mastercard, American Express, and Paypal.

Loyalty Programs

Dermalogica.co.uk offers a loyalty program that rewards users with points for every purchase. These points can be redeemed for free products.

Customer Reviews

The website features customer reviews for some products. These reviews help potential buyers make informed purchasing decisions.

Community Involvement

Dermalogica.co.uk is actively involved in community service and supports several charities and causes.

Shipping and Costs

Dermalogica.co.uk offers free delivery on orders over £50. The platform ships to the UK and international locations, and the delivery fee varies based on location. Overall, Dermalogica.co.uk is a great platform for users looking for high-quality skincare solutions. The products are backed by science and developed by skin therapists, making them effective and safe to use. The website is user-friendly, the customer service is excellent, and the loyalty program is a great perk for frequent buyers. While the products are expensive, they offer value for money, and the platform's reputation is solid.

Dermalogica Recent User Reviews

User Rating

5 stars

28

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Reviewer Name: Anna Kucia

Review Submission Date: 2022-12-06

Review Title: I feel tricked
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Review Description: I feel tricked. I ordered 11 days ago my cream’s. I send few emails to this company and nobody answer! Where is my order?!?!?!?!? I want refund!!! My address was correct and the full. Even in my app is instructions and pictures. So don’t lie. Other companies have no problem delivering my orders to this address.Horrible customer service. Never again.

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Reviewer Name: Joanna

Review Submission Date: 2022-12-02

Review Title: I love the product all ultra calming I…
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Review Description: I love the product all ultra calming I don’t have anymore problem with very red skin Thank you for so amazing ? products I

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Reviewer Name: Lynn

Review Submission Date: 2022-12-01

Review Title: Good price
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Review Description: Good price. Delivered on time.

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Reviewer Name: D T Matthews

Review Submission Date: 2022-10-24

Review Title: I have placed an order and paid…
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Review Description: I have placed an order and paid delivery - received a confirmation - however Royal Mail have returned the product to dermalogica as they have put the wrong delivery details on the package. I have checked my order and my address is correct so can only assume it’s been packaged wrong. So ok these things happen, however 4 emails later to customer service and no one has come back to me or refunded my product value - 1 week later Iv decided to do a review to see if finally they come back to me ? @dermalogica please contact me

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Reviewer Name: Suzy C

Review Submission Date: 2022-09-20

Review Title: Amazing service at Dermologica Kingston!
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Review Description: I went to Dermalogica in Kingston and had the most amazing consultation with Riya. She was so passionate and knowledgeable that I signed up for a facial the same day! It was fantastic and I really appreciated the advice I was given as to my specific skincare concerns. It far exceeded other facials I have had in the past, so I will be returning there for microneedling.

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Reviewer Name: Shirley Davies

Review Submission Date: 2022-08-07

Review Title: Love Dermalogica products affordable…
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Review Description: Love Dermalogica products affordable good skincare products...free delivery next day usually ! and samples so you can try other products and new products before you purchase...

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Reviewer Name: Yvonne Villiers

Review Submission Date: 2022-08-02

Review Title: Great service and super products.
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Review Description: Great service and super products.

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Reviewer Name: Mary

Review Submission Date: 2022-08-02

Review Title: Always prompt delivery and lovely…
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Review Description: Always prompt delivery and lovely products - thankyou

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Reviewer Name: Mrs Sharon Wheelwright

Review Submission Date: 2022-08-01

Review Title: Great product, wouldn’t be without it now
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Review Description: Wonderful product and swift shipment

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Reviewer Name: Paula

Review Submission Date: 2022-08-01

Review Title: Fantastic product
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Review Description: Fantastic product Super fast delivery Fab ?