Dermalogica Reviews

Voted Average (4/5)

167 Votes

40 Reviews

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In the Health and Beauty Shop category

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23% users rated Terrible
5% users rated Poor
8% users rated Average
10% users rated Very Good
55% users rated Excellent
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D Deborah Willis
32 days ago

Good skin on a budget

My review for dermalogica.co.uk Being on a budget but wanting good skin care Having affordable small sizes is great
C C Upton
33 days ago

I’ve been using Dermatologa for years

My review for dermalogica.co.uk I've been using Dermatologa for years. Help my skin looks wonderful.
S Sally
40 days ago

Too expensive!

My review for dermalogica.co.uk Too expensive! They are good products there is no doubt but to continue to keep up a good skin routine with these products at £96 just for a moisturiser is getting ridiculous. Just not sustainable for people on an average wage!
N Nicholas Wilkinson
55 days ago

Great products

My review for dermalogica.co.uk Dermalogica products are the only ones that leave my skin feeling healthy. I’ve tried many alternatives and haven’t found anything close. Great products and would highly recommend giving Dermalogica a try if you want healthy skin
L Lisa Padley
64 days ago

Very efficient/easy to order

My review for dermalogica.co.uk Very efficient/easy to order. Quick delivery. Nicely packaged. Products have a nice smell and have a quality feel. Reminds me of being in the salon. Product size is a lot smaller than expected so probably quite expensive for size/value for money. Would have been nice to have some free samples of other products.
M Marcie Waugh
99 days ago

Stay clear of the Duke of York Square…

I can't say enough good things about my experience with dermalogica.co.uk. From the moment I booked my appointments for a ProBright30 and a ProFirm30 facial, I was treated with the utmost care and attention. The staff went above and beyond to accommodate my schedule and preferences, ensuring that my mother and I could enjoy our treatments 30 minutes apart, just as we had requested. Upon arrival, I was warmly greeted and whisked away to begin my relaxing facial. The spa therapist was not only skilled and professional but also incredibly kind, making the entire experience a true pleasure. The treatment itself was nothing short of rejuvenating, leaving my skin glowing and refreshed. While the service and treatment surpassed my expectations, it was the exceptional customer care that truly stood out to me. The team's dedication to ensuring my comfort and satisfaction was evident at every turn. Even when a booking oversight resulted in a brief inconvenience, the staff handled the situation with grace and efficiency, rectifying the error without hesitation. I was deeply impressed by the staff's genuine concern for my well-being and their commitment to resolving any issues that arose. Their attentiveness and genuine care for their customers are truly commendable and have earned my unwavering loyalty. I can confidently say that dermalogica.co.uk has set the bar high for exceptional service and impeccable skincare expertise. I look forward to my next visit, knowing that I am in the best of hands. Thank you for an unforgettable experience!
S Sinead Mccabe Kilbane
110 days ago

No customer service

I was initially hesitant to try Dermalogica products due to a disappointing experience shared by a reviewer. However, I took a chance and was pleasantly surprised. The website is user-friendly and offers a wide range of skincare options, making it easy to find products tailored to my specific needs. After adding several items to my cart, I had concerns about customs charges when ordering from the Irish website. I reached out to customer service for clarification, and to my dismay, I didn't receive a response for six days. This lack of communication left me feeling frustrated and uncertain about proceeding with my order. Despite this setback, I decided to take a leap of faith and place my order. To my relief, the products arrived promptly, and the quality exceeded my expectations. The results were truly remarkable, and I couldn't be happier with my purchase. The transformative effects of the products spoke for themselves, and I was thrilled with the noticeable improvements in my skin's health and appearance. While the customer service experience was disheartening, the products themselves have won me over. I hope that the company addresses the need for better communication and support for its customers in the future, as this would enhance the overall experience. In the end, the efficacy of the skincare line has made me a loyal customer, and I am eager to continue exploring their offerings.
S Sinead Mccabe Kilbane
110 days ago

No customer service

My review for dermalogica.co.uk No customer service and what’s looks to be a ghost Irish website. With a few hundred euro of products in my basket I saw that despite ordering through the .ie website the products were being shipped from the UK. I emailed to check if I would be liable for Irish customs charges- twice! Six days later im still waiting for an answer! Why have a .ie website if Irish customers are going to be charged more than buying the same products through an Irish company?
S Silvia Cadau
132 days ago

Least relaxing facial ever

Disheartened and frustrated, I had the most disappointing experience at the Duke of York spa after booking a Hydrafacial on the dermalogica.co.uk website. A few hours before my scheduled appointment, they informed me that the slot wasn't available due to a website bug, and I had to rebook for a later date. When I finally arrived for my rescheduled appointment, I was informed that the Hydrafacial machine wasn't working, and I had to settle for one of two alternative facials, neither of which matched my initial choice. To my dismay, the facial took place in the midst of the shop's hustle and bustle, far from the serene and tranquil setting I had hoped for. The lack of privacy and relaxation made it impossible to unwind. Despite the facial supposedly including extractions, my nose remained filled with blackheads, and the therapist's explanation fell short, leaving me feeling dissatisfied and unheard. What added to my disappointment was the absence of any apologies, discounts, or compensation for the inconvenience I had experienced. An experience that was meant to rejuvenate and refresh turned into a draining disappointment, leaving me disheartened and out of pocket after purchasing products at full price. Regrettably, I cannot recommend this spa to anyone else based on my experience, and I am hesitant to return. This wasn't just a waste of money; it was a missed opportunity for relaxation and self-care.
B BSMC
147 days ago

Exceptional Service, Prompt Resolution, and Effective Communication

I recently had an issue with a product subscription on dermalogica.co.uk, and I was initially frustrated with the lack of customer support and website functionality. However, after reaching out to their team, I was met with exceptional service and prompt resolution that completely turned my experience around. I had attempted to cancel a product subscription but encountered difficulties. Despite my initial frustration, I contacted their customer support via email and phone. Unfortunately, my initial attempts were met with no response and a full voicemail. This made me consider involving my bank to address the issue. Thankfully, I didn't give up just yet. I called the suggested number again and this time, I was able to speak to a person who not only listened to my concerns attentively but also immediately deactivated the subscription without any hassle. The speed and effectiveness of their response truly impressed me. I am grateful for the individual who assisted me and for their commitment to resolving my issue in a timely manner. This positive interaction completely shifted my perception of the brand, and I am now a satisfied and loyal customer. Thank you, dermalogica.co.uk, for your exceptional service, prompt resolution, and effective communication. I am truly appreciative of the effort your team made to ensure my satisfaction.
B BSMC
147 days ago

Unparalleled Support and Rapid Resolution

I want to share my recent experience with dermalogica.co.uk, defined by their unparalleled support and rapid resolution. Initially facing website functionality issues and difficulty canceling a product subscription, I reached out to customer support without success. However, after persistence, I managed to speak to a representative who efficiently deactivated my subscription, all within minutes. This swift action and the human touch truly turned my experience around. Thank you for your prompt assistance!
N Natalie
169 days ago

Exceptional Products, Disappointing Service: My Dermalogica Experience

Let me start by saying that Dermalogica's products are top-notch. I've been a loyal customer for years, and their skincare items have truly worked wonders for my skin. However, I can't help but feel let down by the customer service I've received. Whenever I've had an issue or a question, reaching out to their customer service team has been a frustrating experience. The responses have been impersonal, and in some cases, I didn't receive a reply at all. For a brand that prides itself on quality and care, the lack of attention to customer inquiries is disheartening. As someone who values not only the products but also the overall brand experience, this has left me considering other options. It's a shame that such exceptional products are overshadowed by subpar customer service. Despite this, I remain hopeful that Dermalogica will address these shortcomings, as I truly believe in the effectiveness of their products. But for now, I'm exploring alternative skincare choices.
N Natalie
169 days ago

Good products. Terrible customer service.

My review for dermalogica.co.uk I have been using Dermalogica for a few years and have spent what I consider not an insignificant amount of money with them. Products are great generally but if/when you do have a problem or query, their customer service is shockingly bad and impersonal and that’s if you even get a reply!!! Think it’s time to move on.
Z ZA
217 days ago

An Essential Addition to My Skincare Routine: Dermalogica Vitamin C Serum and Moisturizer

I can't rave enough about the Dermalogica.co.uk Vitamin C serum and moisturizer! These products have truly transformed my skincare routine. Not only do they make my skin look incredibly hydrated, but they also effectively banished both skin rash and dryness within just two days of use. I first discovered Dermalogica 14 years ago, and while I initially experienced fantastic results, I inexplicably stopped using their products. Fast forward to today, and I'm thrilled to have reintroduced them into my regimen. Their quality and efficacy remain unmatched, and I regret not sticking with them all along. The Vitamin C serum and moisturizer have now become indispensable in my daily routine, and I can't imagine my skincare arsenal without them. Thank you, Dermalogica, for creating such exceptional products that deliver on their promises time and time again.
Z ZA
217 days ago

It make my skin looks very hydrate and…

My review for dermalogica.co.uk Vitamin c serum and moisture both are really good. It make my skin looks very hydrate and skins rash and dryness both have gone within two days of use. I used Dermalogica14 years ago first time and don’t know why I discontinued, it was good then and still they are good.

Introduction

Dermalogica.co.uk is a popular online destination for skincare enthusiasts, providing a comprehensive range of high-quality products. With a strong emphasis on professional-grade formulations and a commitment to skin health, Dermalogica has earned a reputation as a trusted brand in the industry. In this review, we will delve into various aspects of the website and evaluate its performance.

Pros and Cons

Pros:
  • Extensive range of skincare products catering to various skin concerns.
  • High-quality formulations backed by years of research and expertise.
  • User-friendly website design and intuitive navigation.
  • Detailed product descriptions and ingredient lists for informed purchase decisions.
  • Efficient customer service and support.
  • Secure payment options for a hassle-free shopping experience.
  • Engaged community and customer reviews for social proof.
  • Generous promotions and discounts for added value.
  • Quick and reliable shipping options.
Cons:
  • Products can be on the pricier side compared to some competitors.
  • Limited availability of physical stores for in-person shopping.
  • International shipping may incur additional costs.

User Experience

Dermalogica.co.uk offers a seamless user experience, with a clean and visually appealing website design. The intuitive navigation allows users to easily browse through different product categories and find relevant information. The search function is efficient, delivering accurate results without delay. Each product page features detailed descriptions, usage instructions, and ingredient lists, enabling customers to make informed choices. The website also provides helpful resources, such as skincare tips and articles, contributing to an overall positive user experience.

Pricing and Value for Money

Dermalogica products are known for their high quality and efficacy, which justifies the premium price tag. While the prices may be slightly higher compared to some competitors, customers are paying for the expertise and research behind each formulation. Additionally, the brand regularly offers promotions and discounts, making the products more affordable and ensuring value for money.

Customer Service

Dermalogica.co.uk prides itself on providing excellent customer service. Their responsive and knowledgeable support team can be reached via phone or email, assisting customers with queries, product recommendations, and order-related concerns. The brand is committed to ensuring customer satisfaction, striving to address any issues promptly and efficiently.

Product Quality and Selection

Dermalogica is renowned for its commitment to product quality. Their formulations are developed using a combination of scientific research, industry expertise, and customer feedback. The brand focuses on utilizing high-grade ingredients and avoiding common irritants, making their products suitable for a wide range of skin types. With a diverse selection of cleansers, moisturizers, serums, exfoliants, and more, customers can find products tailored to their specific skincare needs.

Website Usability

Dermalogica.co.uk offers a user-friendly website with intuitive features that enhance usability. The well-organized layout allows customers to effortlessly navigate between different sections, browse products, and access relevant information. The checkout process is smooth and streamlined, and the website ensures secure transactions through various payment options. Overall, the website is designed to prioritize customer convenience and ease of use.

Returns and Exchanges

Dermalogica has a fair and straightforward returns and exchanges policy. If customers are unsatisfied with a product, they can request a return or exchange within a specified time frame. The brand prioritizes customer satisfaction and aims to resolve any issues promptly and efficiently.

Promotions and Discounts

Dermalogica regularly offers promotions and discounts, allowing customers to save money on their skincare purchases. These discounts can range from percentage-based discounts to free gifts with purchase. Additionally, the brand occasionally runs limited-time promotions during special occasions, making it an opportune time for customers to stock up on their favorite products.

Reputation

Dermalogica has built a strong reputation in the skincare industry over the years. Their emphasis on skin health, commitment to quality, and dedication to professional-grade formulations have garnered them a loyal customer base. The brand's consistent delivery of effective products has solidified its reputation as a trusted authority in the realm of skincare.

Payment Options

Dermalogica.co.uk offers various secure payment options to facilitate hassle-free transactions. Customers can choose from major credit cards, including Visa, Mastercard, and American Express. Additionally, they can opt for PayPal, a popular and trusted online payment platform. The brand ensures that personal and financial information remains secure during the checkout process.

Loyalty Programs

Dermalogica offers a loyalty program known as "Dermalogica Rewards." By signing up for this program, customers can earn points for their purchases and redeem them for exclusive rewards, discounts, and free products. The program incentivizes customer loyalty and provides additional value for regular shoppers.

Customer Reviews

Dermalogica.co.uk features customer reviews on various product pages, offering valuable insights from real customers. These reviews contribute to the transparency of the brand and help potential buyers make informed decisions about their purchases. Customers can gauge the effectiveness and suitability of products based on the experiences shared by others.

Community Involvement

Dermalogica actively engages with its community through various initiatives. The brand conducts educational workshops and training programs for skincare professionals, promoting knowledge and expertise in the industry. They also collaborate with charitable organizations, supporting causes related to women's empowerment and environmental sustainability.

Shipping and Costs

Dermalogica.co.uk provides quick and reliable shipping options both domestically and internationally. Customers can choose between various shipping methods, including standard and express delivery, depending on their preferences and urgency. Shipping costs are calculated during the checkout process, and international customers may incur additional fees or customs duties based on their location. In conclusion, Dermalogica.co.uk offers a comprehensive online shopping experience for skincare enthusiasts. With their commitment to professional-grade formulations, excellent customer service, and a wide range of high-quality products, the brand has established itself as a reputable destination for skincare needs. While the products may come with a premium price tag, the value for money, customer support, and overall user experience make Dermalogica a top choice for those seeking effective and trustworthy skincare solutions.