Users Voice for Dermstore
3% users rated Poor
3% users rated Average
4% users rated Very Good
75% users rated Excellent
Rate Dermstore Coupons Store
| Sep 2022 | 4.1 | 3.8 | 1.2 | 2.2 | 1 | 4.8 |
|---|---|---|---|---|---|---|
| Oct 2022 | 4.8 | 4.2 | 1.3 | 1.4 | 1 | 4.8 |
| Nov 2022 | 3.8 | 2.8 | 1.4 | 1.1 | 1 | 4.9 |
| Dec 2022 | 5 | 5 | 5 | 5 | 5 | 5 |
| Mar 2023 | 3.5 | 3.4 | 1.4 | 1.3 | 1.5 | 4.8 |
| Line Chart for Rating of peer stores |
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Detailed Dermstore Review by Vrushali Rakhunde
Introduction
Dermstore.com is an online beauty destination that offers a wide range of skincare, makeup, and haircare products. It was founded in 1999 by a board-certified dermatologist and has since become one of the most reputable and reliable online retailers for all things beauty. Dermstore.com is known for offering its customers an extensive selection of premium skincare and beauty brands. The site delivers to customers all over the US and offers free shipping on all orders.Pros and Cons
Pros:- Great selection of premium beauty brands
- Free shipping on all orders
- Offers a variety of promotions and discounts
- Reliable and secure online shopping experience
- Some products may be more expensive than same products from other retailers
- Shipping times can be longer than expected
- Returns are not always free
User Experience
Dermstore.com is easy to navigate and user-friendly, with menus that allow customers to filter by category, brand, and skin concern. The site also has a helpful search bar to help customers find the products they’re looking for. In addition, product pages provide detailed information on ingredients, directions for use, and customer reviews.Pricing and Value for Money
Dermstore.com may not always be the most affordable option for skincare and beauty products, but the site does offer promotions and discounts to help customers save. In addition, Dermstore.com carries many premium beauty brands that are not available at other retailers, making it a valuable source for quality beauty products.Alternatives
Some alternatives to Dermstore.com include:- Sephora
- Ulta Beauty
- Cult Beauty
- Beautylish
Customer Service
Dermstore.com offers excellent customer service, with a responsive support team available to answer any questions or concerns. Customers can contact the team by phone or email, and Dermstore.com offers free returns within 30 days of purchase.Product Quality and Selection
Dermstore.com offers a fantastic selection of premium skincare and beauty brands. The site stocks only the highest quality products, ensuring that customers can trust the products they purchase from Dermstore.com.Website Usability
Dermstore.com is well-designed and easy to navigate. The site’s menus allow customers to filter products with ease, and each product page provides the essential information about the product that customers need to make informed purchase decisions. The site is also secure and easy to checkout on.Returns and Exchanges
Dermstore.com offers free returns within 30 days of purchase. Customers can initiate a return by contacting the support team, who will provide a prepaid shipping label. Once the return is received, Dermstore.com will refund the purchase price minus any shipping costs.Promotions and Discounts
Dermstore.com offers a variety of promotions and discounts throughout the year. Customers can sign up for Dermstore.com’s email newsletter to receive exclusive offers, and the site also runs sales events periodically throughout the year.Reputation
Dermstore.com has a stellar reputation in the beauty industry. The site is known for its premium selection of beauty brands, excellent customer service, and reliable online shopping experience. Dermstore.com has been featured in numerous media outlets, including Women’s Health, The New York Times, and Harper’s Bazaar.Payment Options
Dermstore.com accepts a variety of payment options, including Visa, Mastercard, American Express, and PayPal.Loyalty Programs
Dermstore.com does not currently offer a loyalty program.Customer Reviews
Customer reviews on Dermstore.com are generally positive. The site allows customers to leave reviews on product pages, providing valuable feedback to other shoppers.Community Involvement
Dermstore.com is committed to supporting charitable causes, including breast cancer research and education. The site has partnered with numerous organizations to raise awareness and donations for these causes.Shipping and Costs
Dermstore.com offers free shipping on all orders within the US. Shipping times vary depending on the customer’s location, with some orders taking up to 10 business days to arrive. Expedited shipping options are available for an extra fee.Dermstore Recent User Reviews
Duration
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Reviewer Name: Sam
Review Submission Date: 2022-12-09
Review Title: Its easy to shop online and all the…
Review Submission Date: 2022-12-09
Review Title: Its easy to shop online and all the…
Review Description: Its easy to shop online and all the great brands are available. I love to accumulate points to get future discounts, as I replenish. I also know that they ship fast!
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Reviewer Name: Noëlle
Review Submission Date: 2022-12-09
Review Title: Dermstore is my life.
Review Submission Date: 2022-12-09
Review Title: Dermstore is my life.
Review Description: Dermstore has all of my favorite products in one location and has an amazing rewards system. Their expansive filter options make it simple to find what I need and find products that are highly recommended by other skincare professionals.
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Reviewer Name: Mimi
Review Submission Date: 2022-12-09
Review Title: Worst. Service. Ever.
Review Submission Date: 2022-12-09
Review Title: Worst. Service. Ever.
Review Description: My order was made on 11/23. Dermstore sent an email confirmation of the order, wirh a promised delivery date of Dec.1-Dec.3. It is Dec. 9th, and still no delivery. Tried to contact Dermstore yesterday. No response.Worst. Service. Ever.
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Reviewer Name: Mary
Review Submission Date: 2022-12-09
Review Title: Shopping made easy ?
Review Submission Date: 2022-12-09
Review Title: Shopping made easy ?
Review Description: Very easy to navigate lots of choices and love getting discounts will be shopping here from now on and will share info about this to Friends and Family
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Reviewer Name: Shelley
Review Submission Date: 2022-12-09
Review Title: Placed an order and one of the products…
Review Submission Date: 2022-12-09
Review Title: Placed an order and one of the products…
Review Description: Placed an order and one of the products was the wrong product. Customer service sent me return label.. turns out if was not prepaid and I had to pay to return for your error. Called customer service to correct this and they sent me an email to resolve….an email you can’t respond to “do not respond to this email, automated response. Very frustrated.. spent way to much time and still not resolved! Not very customer oriented.. I’ll start ordering from somewhere else.
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Reviewer Name: Mary
Review Submission Date: 2022-12-08
Review Title: I usually don't review your website…
Review Submission Date: 2022-12-08
Review Title: I usually don't review your website…
Review Description: I usually don't review your website because I'm asked to review your services at the beginning, not at the end when I have had the full experience. Ordering is only the first step and frankly, I don't find your ordering format that easy to use. And, the product hasn't even been boxed yet. Is it going to get to me in a timely fashion? Is it what I wanted? None of that process has occurred yet. Just sayin'
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Reviewer Name: Lance
Review Submission Date: 2022-12-08
Review Title: Dermstore has top industry brands all…
Review Submission Date: 2022-12-08
Review Title: Dermstore has top industry brands all…
Review Description: Dermstore has top industry brands all in one location, plenty of pictures, detailed descriptions, quick shipping, good return policy. Additionally, member reward points allows the customer to save $ on purchases. Moreover, there are frequent sales and promotions for extra savings. All of this combined simply makes it compelling to shop with Dermstore.
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Reviewer Name: Elya
Review Submission Date: 2022-12-07
Review Title: The website is really nice
Review Submission Date: 2022-12-07
Review Title: The website is really nice
Review Description: The website is really nice! I LOVE it that you guys give gifts depending on the price of the order. However, it would be nice when clicking on gift options to be able to see/read what the product is. Sephora does it well. But other than that I’m very happy with my experience:)
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Reviewer Name: Joyce
Review Submission Date: 2022-12-07
Review Title: I was over charged for my order
Review Submission Date: 2022-12-07
Review Title: I was over charged for my order
Review Description: I was over charged for my order. I tried to cancel the order was told I could not cancel the order at this time. I asked when it could be canceled and I was told when I received the order. That would not be a canceled order that would be a return.
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Reviewer Name: Virginia
Review Submission Date: 2022-12-07
Review Title: My products arrived quickly
Review Submission Date: 2022-12-07
Review Title: My products arrived quickly
Review Description: My products arrived quickly. Only missing one item but I get email updates which I appreciate. Also one item inside that was in its own box looked like it was opened but product was fine.
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