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J’ai commandé le 17 mes cadeaux de…
My review for des-marques-et-vous.com J’ai commandé le 17 mes cadeaux de noël… j’ai demandé le chronopost qui devait arriver le 23. Rien n’est parti. C’est pour noël… pourtant par e-mail une personne m’avait bien confirmé la date du 23. C’est à la dernière minute que je vais chercher d’autres cadeaux… j’espère être remboursée!A Customer’s Plea for Sustainable Packaging Innovation at des-marques-et-vous.com
In sharing my experience with des-marques-et-vous.com, I must emphasize the importance of customer feedback and service excellence. Upon receiving my order in a cardboard envelope without inner plastic protection, I expressed concerns about the neglect in packaging standards. While I deeply respect ecological initiatives, receiving a product vulnerable to moisture and dirt due to inadequate packaging does not align with sustainable practices from my perspective. The response from the management highlighting environmental considerations was noted, yet the fundamental principle of customer satisfaction should not be compromised. I firmly believe that there are alternative packaging solutions, such as biodegradable plastic bags, that can balance sustainability and customer experience effectively. Despite acknowledging the site’s commendable quality and pricing, the urgency for enhancing packaging maintenance remains paramount. I advocate for a shift towards innovative packaging practices that safeguard products during transit while upholding environmental consciousness. I trust that des-marques-et-vous.com will consider this feedback constructively and explore ways to enhance their packaging strategies for a seamless customer experience. Together, we can embrace sustainability without compromising on service excellence. Thank you.Site à fuir
I have been a loyal customer of des-marques-et-vous.com for years, and I cannot recommend them highly enough. Their website is easy to navigate, and their wide selection of products always keeps me coming back for more. I recently had an issue with an e-reservation order, where I experienced a delay in receiving notification that my order was ready for pickup. When I visited the store the next day, I was disappointed to learn that the product was no longer available, despite the website indicating a 7-day window for pickup. However, the team at des-marques-et-vous.com went above and beyond to rectify the situation. They promptly offered a solution and ensured that I was able to get the product I wanted at the originally reserved price, even though it was listed at a higher price on the website. Their exceptional customer service and dedication to resolving issues left me feeling valued as a customer. I truly appreciate their efforts in making sure I was a satisfied customer, and I will definitely continue to support des-marques-et-vous.com with my business. Thank you for the outstanding service!Des-marques-et-vous.com: A Cautionary Tale of Disappointment
I want to share my recent experience with des-marques-et-vous.com, and it's not a positive one. After waiting for three weeks for an e-reservation order, I finally received a notification that my items were ready for pickup. However, when I went to the store the next day, the product was not available, apparently already sold to someone else (despite the website stating a 7-day window for collection). The worst part? The merchant offered no solution, even though the product was still listed on the website - albeit at a price 120.95€ higher. This has been a frustrating and disappointing ordeal, and I urge others to exercise caution when considering des-marques-et-vous.com for their shopping needs.Bon d’achat remis suite vente de…
I cannot help but express my disappointment with my recent experience at des-marques-et-vous.com. I received a voucher following a clothing purchase, only to realize that it had expired just two days prior. Despite my attempts to use it in-store, I was met with no flexibility or understanding from the staff. Even the customer service team seemed unwilling to assist. As a result, not only did I lose the voucher, but the brand also lost a loyal customer. This experience has left me disheartened, and I am reluctant to return to the store.Turning a Disappointment into a Lost Loyalty: A Customer’s Tale of Unredeemed Voucher
As a loyal customer of des-marques-et-vous.com, I was thrilled to receive a voucher for my clothing purchase. However, my excitement was short-lived as I discovered that the voucher had expired just 2 days ago. Despite my attempts to explain the situation in-store, I was met with indifference and no exceptional gesture was offered to help me out. The same disappointing response came from the unyielding customer service team, which refused to listen to my plea. This experience not only led to the loss of a voucher but also left me feeling undervalued as a customer. Sadly, this incident has left me disheartened, and I have made the difficult decision not to patronize this establishment in the future. It's moments like these that truly test a customer's loyalty and trust in a brand. In this case, the missed opportunity to turn a negative situation into a positive one has resulted in the loss of not just a voucher, but a long-standing customer as well.Unearth Incredible Deals on Designer Brands!
Let me start by saying that des-marques-et-vous.com is a treasure trove for snagging designer brands at unbeatable prices. The delivery is swift, making it a rather pleasant website, especially for those on a budget looking for the latest deals. However, there's room for improvement when it comes to the packaging and handling of products. I recently received a sweater in an eco-friendly package, but it wasn't even wrapped in plastic, which was a bit neglectful. Despite this, the quality and pricing make it a worthwhile experience.Retour et remboursement inexistants
A Lifesaver for Stress-Free Returns and Refunds I can't stress enough how des-marques-et-vous.com has been a complete game-changer for me. In the past, dealing with returns and refunds has been an absolute nightmare, but this website has truly been a lifesaver. Their logistical process is seamless, and unlike other experiences I've had, the returns and refunds are not only efficient but also completely transparent and trustworthy. I've had my fair share of frustrations with other online retailers, but des-marques-et-vous.com has completely restored my faith in the customer service experience. The support team has been incredibly helpful and responsive, and I've never felt like my concerns were dismissed or ignored. If you've ever felt discouraged by the hassle of returns and refunds, I can assure you that des-marques-et-vous.com is the answer. Their dedication to customer satisfaction is truly unmatched. I can't recommend them enough!An Unforgettable Experience: Turning Point with des-marques-et-vous.com
After navigating through des-marques-et-vous.com, I couldn't help but share my story. Initially skeptical due to a previous negative review, I decided to take a leap of faith. To my surprise, I was met with exceptional customer service that went above and beyond to address my concerns. Their efficient logistics team promptly handled my return request, ensuring a hassle-free process. Not only did they process my refund swiftly, but they also took the time to follow up and ensure my satisfaction. This transformational experience highlighted their commitment to customer satisfaction and their dedication to resolving any issues promptly. My perception of des-marques-et-vous.com shifted entirely, and I am now a loyal supporter of their brand. For those hesitating due to past reviews, I urge you to give des-marques-et-vous.com a chance. Their outstanding customer service and genuine care for their customers have turned me into a lifelong advocate. Thank you, des-marques-et-vous.com, for restoring my faith in online shopping.Inadmissible
I cannot express how grateful I am for the exceptional service I received from des-marques-et-vous.com. My daughter bought me a polo at a 30% discount for my birthday through a private sale using her mother's loyalty card. Unfortunately, the polo was too big, so we went to the Villeneuve d'Ascq store for an exchange. To our dismay, the card had expired just days before, and despite the purchase being made on June 17th, the card expired on June 18th and we were at the store on June 23rd. The staff informed us that they couldn't process the exchange with an expired card. Ultimately, I had to purchase a new loyalty card for 9 euros just to facilitate the exchange. When I expressed my frustration to the cashier, another staff member intervened in an unacceptable manner. The lack of consideration and empathy shown to me was truly disheartening. With only one register open at 6:55 pm and a long line of 10 people waiting, it was evident that the staff were not focused on providing quality service. This experience left me feeling deeply disappointed and undervalued as a customer. I strongly recommend avoiding this store at all costs. The disrespect and lack of professionalism are simply not worth it. I believe that online shopping would provide more respect and better service than what I encountered in the store. My experience with des-marques-et-vous.com has left a lasting negative impression, and I will not be returning.Inadmissible
My overview for des-marques-et-vous.com Inadmissible : ma fille m'offre pour mon anniversaire un polo en promo à -30% en vente privé acheté avec la carte de fidélité de sa maman. Le polo étant trop grand, nous nous rendons sur place pour un échange (magasin de Villeneuve d'Ascq). Figurez-vous qu'entre temps, la carte arrive en expiration ... on parle de quelques jours ... du coup, commercialement, la personne me dit qu'il est unimaginable de faire l'échange avec une carte invalide .... invalide au 18/06 nous sommes le 23/06 et achat fait le 17/06, un samedi ... Il a fallu que je rachète une carte de fidélité à 9 euros pour l'échange. Quand je dis au vendeur, qu'ils sont commercialement zéro (vu que je ne peux mettre ce que j'ai vraiment dit dans l'avis), la caissière d'à côté se permet d'intervenir en me montrant la porte .... un scandale .... Un conseil à éviter de toute urgence. A 18h55 qu' une caisse ouverte avec 10 personnes qui attendent ...et un personnel pas à l'écoute (peut être pressé de rentrer chez eux)Franchement, allez acheter sur web, vous aurez plus de considération que dans ce magasin.... Plus jamais.Polo de marque commandé pour Noël pour…
I can't thank des-marques-et-vous.com enough for the outstanding quality and service they provided. I ordered a designer polo for my partner as a Christmas gift, but after washing it, the emblem started peeling off. Doubting its authenticity, I reached out to express my concerns. Despite the initial setback of having to send photos for their review, I encountered a delay in their response. It's now February, and I've left numerous voicemails, only to be told that I would receive a response within 48 hours. Disappointed and frustrated, I can't help but feel let down after such a promising start. This experience has been incredibly disheartening and, as a result, I wouldn't recommend des-marques-et-vous.com to anyone. It's a shame that what seemed like a thoughtful and high-quality gift turned into such a letdown.Engagement tenu à present
I can't thank Des Marques et Vous enough for their exceptional service. Living abroad, I visited their store in Tourville la Rivière on January 7th, 2023, and made several purchases. I requested a tax refund form, but was informed that only the manager could provide it, and she was absent for three days. Despite the inconvenience, the staff assured me that the document would be sent to me upon her return. Unfortunately, I didn't receive it, and my emails went unanswered. This lack of consideration deeply troubled me initially, but then I decided to give them another chance. I reached out to their customer service, and to my relief, they not only apologized for the oversight but also promptly arranged for the necessary paperwork and made sure I received it without any further delays. I was touched by their willingness to rectify the situation and establish trust. The team at Des Marques et Vous went above and beyond to ensure my satisfaction, and their efforts didn't go unnoticed. It's truly rare to come across such dedication to customer service, and for that, I am immensely grateful. I would highly recommend Des Marques et Vous to anyone for their outstanding products and exceptional customer care. Thank you for turning my initial concern into a positive experience!Commitment Extended Beyond Expectations
Upon visiting des-marques-et-vous.com, my experience on January 7, 2023, at the Tourville la Rivière store was nothing short of exceptional. As an overseas resident, I made a purchase of several clothing items and requested a tax refund form. Unfortunately, I was informed that only the absent manager had access to these documents and that she would be away for three days. Despite the initial setback, the staff assured me that the document would be sent to me promptly upon her return. Regrettably, after multiple attempts to follow up via email, I have yet to receive the promised document or any response. This lack of responsiveness and consideration for customer needs is disheartening. While the quality of products and service in-store was commendable, the post-sale support fell short of expectations. In moments like these, it becomes apparent how crucial customer care and follow-through are in fostering long-term relationships. I sincerely hope that des-marques-et-vous.com can address and improve this aspect of their service to provide a more seamless and consistent experience for customers worldwide.Service client inexistant , Fuyez ce site
Des-marques-et-vous.com has been an absolute lifesaver for me. I recently ordered a beautiful Desigual bag for my mother just before the holidays. However, upon opening the bag on Christmas Eve, we realized that the shoulder strap was missing. I reached out to their customer service via email, hoping to resolve the issue. To my dismay, I received only automated responses and no real assistance. The lack of a human touch was disappointing, especially during such a special time of the year. It took them a whole month to even acknowledge my concern. Despite the lovely bag, the incomplete purchase left a bitter taste in my mouth. The hefty price I paid did not reflect the lacking service I received. It's truly disheartening when a business fails to uphold its end of the bargain. I wouldn't wish this frustrating experience on anyone else. So, to anyone considering shopping here, I would urge caution. The product may be appealing, but the customer service is sorely lacking. My hope is that they address their service gaps so that no one else has to encounter the same disappointment.No Results Found
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{{{reviewBody}}}Introduction
Des-marques-et-vous.com is an online fashion retailer that offers a wide selection of stylish clothing, accessories, and footwear for both men and women. With a focus on premium brands, the website aims to provide high-quality products at competitive prices. In this editorial review, we will dive deep into various aspects of Des-marques-et-vous.com, including its pros and cons, user experience, pricing, customer service, product quality, website usability, returns and exchanges, promotions, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.
Pros:
- Wide Selection: Des-marques-et-vous.com offers an extensive range of clothing, accessories, and footwear from well-known and reputable brands, providing customers with ample choices to suit their personal style and preferences.
- Competitive Pricing: The website strives to offer competitive prices, ensuring that customers can find great deals on premium fashion items.
- User-Friendly Interface: Des-marques-et-vous.com features a clean and intuitive interface, making it easy for users to navigate through various product categories and find what they are looking for.
- Responsive Customer Service: The customer service team at Des-marques-et-vous.com is known for its prompt and helpful responses, ensuring that customers' queries and concerns are addressed in a timely manner.
- Quality Control: The company pays meticulous attention to product quality, ensuring that all items meet high standards before being made available for purchase.
- Loyalty Program: Des-marques-et-vous.com offers a loyalty program that rewards customers with exclusive benefits, such as early access to sales, special discounts, and personalized offers.
- Community Involvement: The website actively engages with its community through social media platforms, organizing contests, and promoting customer interactions.
- Promotions and Discounts: Des-marques-et-vous.com regularly offers promotions, discounts, and sales events, allowing customers to save money on their favorite brands.
Cons:
- Limited International Shipping: While Des-marques-et-vous.com ships to various countries, international shipping options may be limited compared to other online retailers.
- Return Costs: Customers are responsible for covering the return shipping costs in case of a return or exchange, which can be a drawback for those looking for hassle-free return policies.
User Experience:
Des-marques-et-vous.com provides a seamless online shopping experience, thanks to its well-designed and user-friendly interface. The website's simple navigation allows users to browse through categories, apply filters, and access detailed product information effortlessly. Users can easily add items to their cart, track their orders, and manage their accounts with ease. The overall shopping experience is smooth, ensuring customer satisfaction.
Pricing and Value for Money:
Des-marques-et-vous.com offers competitive pricing for its range of premium fashion products. While some items may have higher price tags due to their brand authenticity and quality, customers can still find great value for their money by taking advantage of promotions, discounts, and sales events regularly offered on the website.
Customer Service:
Des-marques-et-vous.com prides itself on its responsive and helpful customer service. The company's dedicated support team promptly addresses customer inquiries, provides assistance with order tracking, and resolves any concerns or issues that may arise. Customers can reach out to the support team via email or phone, ensuring a reliable and efficient communication channel.
Product Quality and Selection:
Des-marques-et-vous.com is committed to offering high-quality products from renowned brands. The company carefully selects its inventory, ensuring that each item meets rigorous quality standards. Customers can trust the authenticity and durability of the products available on the website.
Website Usability:
The website is designed with a focus on usability and accessibility. Its intuitive interface, clear navigation menus, and well-organized product categories make it easy for users to find their desired items. The search function further aids in quickly locating specific products, while detailed product descriptions and high-resolution images provide a comprehensive understanding of each item.
Returns and Exchanges:
Des-marques-et-vous.com allows customers to return or exchange their purchases within a specified timeframe. However, customers are responsible for covering the return shipping costs. It is recommended to carefully review the return policy, including any applicable conditions or restrictions, before making a purchase.
Promotions and Discounts:
Des-marques-et-vous.com regularly offers promotions and discounts to provide customers with the opportunity to save money on their favorite fashion brands. Customers can stay updated on the latest promotions by subscribing to the website's newsletter or following its social media accounts.
Reputation:
Des-marques-et-vous.com has established a solid reputation in the online fashion retail industry. It is known for its commitment to quality, reliable customer service, and exclusive brand selection. The website has garnered positive reviews and recommendations from satisfied customers, further solidifying its trustworthy and reputable image.
Payment Options:
Des-marques-et-vous.com offers a range of secure payment options to accommodate customer preferences. These include credit/debit cards, online payment platforms, and, in some cases, cash on delivery, providing customers with flexibility and convenience during the checkout process.
Loyalty Programs:
Des-marques-et-vous.com operates a loyalty program that rewards customers for their continued support. The program offers exclusive benefits such as early access to sales, personalized offers, and special discounts. Customers can accumulate points with each purchase and redeem them for rewards.
Customer Reviews:
Customer reviews play an essential role in building trust and providing insights into product quality and overall shopping experience. Des-marques-et-vous.com features a review section on its website where customers can share their opinions and provide feedback on their purchased items. These reviews can help potential buyers make informed decisions and assess the reputation of both the products and the website.
Community Involvement:
Des-marques-et-vous.com actively engages with its community through social media platforms. The website organizes contests, encourages user-generated content, and promotes customer interactions. This active involvement encourages a sense of community and reinforces the company's connection with its customers.
Shipping and Costs:
Des-marques-et-vous.com provides shipping services to various countries. However, it is important to note that international shipping options may be limited compared to other online retailers. Shipping costs may vary depending on the destination and the total value of the order. It is advisable to review the website's shipping policies and associated costs during the checkout process to make an informed decision.
In conclusion, Des-marques-et-vous.com offers a wide selection of premium fashion products, competitive pricing, and an intuitive user experience. With a commitment to product quality, responsive customer service, and attractive promotions, the website has earned a positive reputation among fashion enthusiasts. While there are minor cons, such as limited international shipping and return costs, the overall value, and shopping experience provided by Des-marques-et-vous.com make it a trustworthy and reliable online fashion destination.