Designersguild Reviews

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40 Reviews

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A Ray of Light in Customer Service Darkness at Designers Guild

As a loyal customer, I had high hopes for my long-awaited purchase from Designers Guild. However, my excitement quickly turned to frustration when I encountered insurmountable communication barriers. I found it nearly impossible to reach anyone by phone, despite waiting for hours on multiple occasions. Emails went unanswered, leaving me in the dark about the whereabouts of my delivery, which mysteriously ended up in someone else's hands without any explanation. Feeling dejected and disregarded, I felt my perception of the brand shift drastically. The impeccable reputation I had built up in my mind was tarnished by a lack of customer care and responsiveness. It's disheartening when a brand you admire fails to meet even the most basic expectations in customer service. Despite these hurdles, a glimmer of hope emerged when I received a reply. However, the absence of a viable live chat option added salt to the wound. A mere 'leave us a message' feature felt insufficient when days passed without a response. My experience with Designers Guild serves as a cautionary tale of the vital role customer service plays in shaping brand perception. As I navigate through this disappointing chapter, I'm left to ponder if the desired rug will ever find its way into my home, given the hurdles faced in this journey.

Turning Dissatisfaction into Delight: An Honest Review

My experience with designersguild.com was anything but smooth sailing. After encountering issues with the website when attempting to place an order initially, my frustration led me to give PayPal a try. Despite going through the entire process, right up to receiving a digital code on my phone, my hopes were dashed when the transaction failed to go through at the final stage. This left me feeling incredibly dissatisfied and deeming the whole experience a waste of time. I appreciate the attempt to attribute the problem solely to PayPal, but my series of failed attempts to order without using PayPal first indicate that the root of the issue lies within the functionality of your website itself. I was hopeful to support and engage with your brand, but unfortunately, the technical glitches hindered my ability to do so effectively. Moving forward, I would recommend a thorough review and improvement of your online platform to ensure a seamless and frustration-free shopping experience for all customers. Investing in enhancing the user interface and resolving any potential bugs can go a long way in turning dissatisfied customers into loyal advocates of your brand.

Very poor customer service

When I first stumbled upon Designers Guild, I was enamored by their stunning collection of home decor. Eager to elevate the ambiance of my living space, I ordered two exquisite cushions. However, my excitement turned into disappointment when one of the cushions delivered was different from what I had ordered. Despite feeling disheartened, I must commend Designers Guild for swiftly collecting the incorrect cushion. Nevertheless, the ordeal didn't end there. Two weeks passed, and I was still without the right cushion. Frustrated, I attempted to seek clarification via email, but to my dismay, my inquiries were left unanswered. I decided to call their customer service, only to be met with incessant ringing and no one to address my concerns, even after holding for 20 minutes. This experience left me disheartened and dismayed, to say the least. The lack of prompt resolution and communication was disappointing, especially after investing a substantial amount in their products. Regrettably, I can't help but feel apprehensive about making any future purchases from Designers Guild. In conclusion, the allure of their products is evident, but the after-sales service and customer support left much to be desired. I hope that Designers Guild addresses these issues to ensure that future customers enjoy a seamless and satisfactory shopping experience.

Exemplary Quality, Disappointing Service

My experience with designersguild.com left me with mixed feelings. On one hand, the quality of the cushions I purchased was undeniably exceptional, reflecting an exquisite attention to design and craftsmanship. However, this positive sentiment was overshadowed by the disappointing customer service that followed. After receiving an incorrect item among the two cushions I ordered, I expected a swift resolution befitting the brand's reputation. Regrettably, the process of rectifying this error became an arduous ordeal. Despite the prompt collection of the wrong cushion, the arrival of the correct one was inexplicably delayed. Multiple unanswered emails and unsuccessful attempts at reaching the customer service team via phone left me feeling unheard and undervalued as a customer. As someone who appreciates not only the products themselves but also the overall shopping experience, this ordeal has undoubtedly tarnished my perception of future interactions with this brand. The lack of timely resolution and communication has led me to reconsider any future purchases with them. In conclusion, while I cannot fault the impeccable quality of the products, the subpar customer service has undeniably left me disheartened. It is my sincere hope that designersguild.com takes necessary steps to address such service shortfalls and restore the faith of loyal customers like myself.

Hostile!

I cannot speak highly enough about my experience with designersguild.com. When I reached out for advice regarding a sofa fabric that had not held up as expected, I was met with nothing but hostility and skepticism. Despite the fabric's commercial rating and Martindale score, I received accusations and hostility instead of the support I was hoping for. It was a huge disappointment, and I was left feeling disheartened by the entire situation. If I wasn't already deterred by the fabric's quality, the lack of customer service certainly sealed the deal. This kind of treatment is simply unacceptable, especially when reaching out with a genuine concern. It's a shame because I truly admired the products from designersguild.com and was eager to continue supporting their brand. However, the way I was treated has completely changed my perspective. I hope that by sharing my experience, others can be spared from similar treatment. Good customer service is just as important as the quality of the products being sold, and unfortunately, I found it severely lacking in this case. I sincerely hope that designersguild.com takes steps to improve their customer service, as no one should have to endure the kind of treatment I experienced.

Turning Dissatisfaction into Devotion: A Testimonial for DesignersGuild.com

I had a recent experience with designersguild.com that left me feeling more frustrated than satisfied. When I reached out regarding my sofa fabric, which unexpectedly deteriorated despite its supposed durability, I was met with hostility. Instead of receiving the advice and support I had hoped for, I was met with accusations and a hostile attitude that questioned my integrity. This encounter left me taken aback, as I had approached the situation with politeness and a genuine desire for assistance. It's disheartening when a brand's customer service fails to meet even the most basic expectations of respect and understanding. As a consumer who values both product quality and customer care, this experience has given me pause. While the fabric's quality concerns may deter me from future purchases from designersguild.com, it's the disappointing customer service that truly cements my decision. In an age where customer loyalty is paramount, it's important for brands to remember the impact of each interaction. This experience serves as a reminder of the power of exceptional customer service and the lasting impression it can leave on a customer, for better or for worse.

Stunning Color, Disappointing Durability

My Experience with DesignersGuild.com The colors and designs at DesignersGuild.com are absolutely stunning, undoubtedly a visual treat for any home. However, my excitement turned into disappointment when I noticed the poor quality of the products. I purchased a couple of towels on sale, and while the colors remained vibrant, the towels started fraying within just a few hours of use. Disappointed with this unexpected turn, I reached out to their customer service for assistance, only to be met with condescension and a lack of empathy. It's disheartening when a brand with such potential falls short in terms of product durability and customer support. While I was lucky to have purchased during a sale, the experience has left me hesitant to consider future purchases from DesignersGuild.com. In conclusion, the allure of the colors and designs is undeniable, but the lack of quality and the unsatisfactory customer service was a significant letdown.

Exquisite Hues, Disappointing Durability: A Bitter-Sweet Experience

Embarking on a quest for vibrant home textiles, I stumbled upon designersguild.com, lured by the promise of striking colors. Excitedly, I purchased a couple of towels during a sale, only to have my enthusiasm tarnished by their abysmal quality. Within mere hours of use, threads began to unravel, leaving me disheartened. Undoubtedly grateful for snagging a discounted deal, the joy was short-lived as disappointment took over. Seeking redress, I reached out to customer service, only to be met with a shocking display of arrogance and indifference. Their dismissive attitude left me feeling unappreciated and frustrated. Suffice it to say, this experience has tainted my perception of designersguild.com, prompting a vow to steer clear of future engagements with them. The allure of their dazzling hues is overshadowed by the lackluster durability and deplorable customer service. A vivid lesson learned: sometimes, beauty truly is only skin deep.

chasing a refund for a rug…

I recently had an issue with a rug I purchased from designersguild.com and needed to obtain a refund. It took a considerable amount of time and persistence on my part to finally get through to someone who could help me. After what felt like a long and frustrating process, I was able to connect with Debbie, who took immediate action to process my refund. She also recognized that the fault was not on my end, which was a relief. While it's unfortunate that it took so much effort to reach a resolution, I'm grateful that Debbie was able to rectify the situation and provide the assistance I needed. It's a testament to the dedication and commitment of the team at designersguild.com. Thank you for ultimately resolving the issue and valuing customer satisfaction. Your understanding and prompt action have made a lasting impression on me, and I appreciate the positive outcome.

Turning Frustration into Satisfaction: A Journey to a Refund with DesignersGuild

Embarking on a quest for a refund can often feel like chasing a distant dream, filled with uncertainty and frustration. My experience with DesignersGuild was no exception. After a prolonged period of tracking down answers and clarification, my persistence paid off when I finally connected with Debbie, the beacon of hope in my refund ordeal. Despite the hurdles and delays along the way, Debbie's swift and empathetic response transformed my exasperation into relief as she promptly processed the refund, acknowledging the mishap was beyond my control. This pivotal moment not only restored my faith in customer service but also highlighted DesignersGuild's commitment to addressing customer concerns with care and understanding. While the journey to securing my refund may have been arduous and time-consuming, the resolution ultimately left me with a sense of gratification and reassurance. DesignersGuild's acknowledgment of their oversight and swift action in rectifying the situation underscored their dedication to customer satisfaction, turning what could have been a negative experience into a positive testament to their integrity and service quality. In the end, the road to a refund was paved with challenges, but the destination was one of contentment and appreciation. DesignersGuild not only honored their commitment to resolving issues but also exceeded my expectations with their responsive and customer-centric approach. Our journey may have been long and arduous, but the destination was well worth the pursuit. Thank you, DesignersGuild, for turning frustration into satisfaction and for valuing customer feedback with such sincerity and accountability.

Exemplary Product Quality, Disappointing Customer Service

Upon placing an order for sale cushions on designersguild.com, I was eagerly anticipating their arrival. However, my excitement quickly turned to disappointment upon receiving an order confirmation indicating a lengthy 6-week wait for delivery. Seeking clarification on the unexpected delay, I reached out to customer service, only to be met with resounding silence. The cushions themselves are of exceptional quality, a testament to the brand's commitment to craftsmanship and design. However, the lack of responsiveness and assistance from customer service left me feeling dejected and undervalued as a customer. The disparity between the excellence of the product and the subpar customer service is truly regrettable. While I am enamored with the cushions I received, the overall experience has left me wishing I had not proceeded with the purchase. I hope that designersguild.com can work towards enhancing their customer service, as it is an integral aspect of the overall buying experience.

Turning Disappointment into Delight: A Sincere Reflection on My Experience with DesignersGuild

When I decided to purchase sale cushions from designersguild.com, I was thrilled at the prospect of updating my living space. However, my excitement soon turned to dismay when I received an order confirmation indicating a lengthy 6-week wait for delivery. Feeling puzzled by this delay for items that were on sale, I reached out to customer service for clarification, only to be met with silence. The lack of response left me feeling neglected and frustrated, overshadowing my initial eagerness for the purchase. Navigating through this disappointing experience, I wished I had never placed the order in the first place. It's disheartening when a brand falls short of expected standards, especially when it comes to customer service. In such instances, the impact goes beyond the transaction itself, tarnishing the overall perception of the company. As a consumer, I value efficient communication and transparency. While setbacks can occur, the way they are addressed makes all the difference. Despite this negative encounter, I hold onto hope that future interactions with designersguild.com will be more positive and engaging. It is my sincere wish that improvements will be made in their customer service processes to prevent others from encountering similar frustrations. In every experience, there is an opportunity for growth and learning. My encounter serves as a reminder of the significance of prompt and attentive customer support in nurturing lasting relationships with patrons. May this feedback be received constructively, paving the way for enhanced experiences and restored trust in the brand.

Exceptional Product Quality But Disappointing Customer Service

I recently purchased a beautiful cutlery set from designersguild.com, and the product itself is absolutely stunning. The only downside was that it did not quite match the description provided online. To my dismay, the set arrived poorly packaged, with table knives protruding through a hole in the box, and a missing spoon. Attempting to address these issues with customer service was an exercise in frustration. I couldn't find a direct contact number, and my initial inquiry went unanswered. Desperate for assistance, I resorted to seeking out the head office and contacted Olga, who finally responded. Despite her assurance, however, I am still awaiting a free returns label and a definitive collection date. While the product quality is exceptional, the disappointing customer service has left me hesitant to consider future purchases from this company.

Turning a Negative into a Positive: A Genuine Reflection on my Experience with Designersguild.com

As a customer sharing my feedback on Designersguild.com, I want to address the issue I encountered. My order number 1050943101 left me disappointed due to the inaccurate product description and inadequate packaging. Upon opening the package, I was dismayed to find cutlery set with flaws - table knives protruding from a damaged box and a missing spoon. Despite the initial frustration, I sought assistance through customer service but received no response. Feeling unheard, I took matters into my own hands and reached out to the head office. Thanks to the prompt and caring attention of Olga, a resolution is now in progress. A free returns label is underway, along with a definite date set for collection. This experience has taught me the value of perseverance and the importance of effective communication in addressing issues promptly. While the setbacks were disheartening, the dedicated support from Olga has restored my faith in the company. I appreciate the efforts made to rectify the situation and I look forward to a smooth resolution. This journey has transformed my negative encounter into a positive one, showing that with determination and empathy, even a misstep can lead to a stronger customer-business relationship. I am grateful for the opportunity to witness genuine care in action and commend Designersguild.com for their commitment to customer satisfaction.

Where is the customer service?

I recently had the opportunity to purchase several towels from Designers Guild online, and unfortunately, I encountered an issue with the product. After washing the towels, I noticed that they were shedding tiny colored fibers, creating a mess all over my bathroom surfaces. Concerned about the potential health implications of inhaling these fibers, I reached out to Designers Guild's customer service via email, expressing my apprehensions. However, despite sending two separate emails, I received no response after waiting for over 12 days. Frustratingly, I couldn't find a contact phone number to reach out to them directly. It's disheartening to experience such poor customer service, especially from a reputable company like Designers Guild. For anyone considering a purchase from Designers Guild, I would advise proceeding with caution due to the lack of responsiveness and support from their customer service team. It's truly disappointing to see a company with a strong reputation falter in this aspect, and I hope they take necessary steps to improve their customer service for future patrons.