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0% users rated Poor
5% users rated Average
19% users rated Very Good
14% users rated Excellent
L
Luis
Despegar… Don’t trust this company
I recently had the most disappointing experience with Despegar. After making a reservation, they canceled it without any valid explanation, leaving me frustrated and out of pocket. This company was supposed to provide me with peace of mind, but instead, they caused me unnecessary stress and inconvenience. I urge anyone considering using Despegar to think twice. Their unreliable service and lack of accountability have cost me significant time and money. It’s disheartening to see a company prioritize profit over customer satisfaction. I regret placing my trust in Despegar, and I hope others can learn from my experience. In conclusion, I want to warn fellow travelers to approach Despegar with caution. There are far better options available that prioritize their customers’ needs and provide a reliable and trustworthy service. I truly wish I had read a review like this before making my decision; I might have avoided this frustrating and costly situation altogether. J
Jacy Silva
I could give this agency a zero if…
When I was in a bind due to an unexpected flight time change, I turned to this agency to help me out. I was devastated when I received the email confirmation with the altered schedule, and I felt helpless knowing that I might have to incur fees to rectify the situation. I called the agency, hoping for some understanding and assistance, but my initial interaction left me feeling frustrated and defeated. The representative I spoke to seemed indifferent to my situation and insisted that any changes would come with a cost, which was disheartening considering the circumstances. In the end, I ended up losing $160, and I was left feeling like just another dissatisfied customer. The experience was so disheartening that I vowed never to engage their services again. If you value your time, money, and peace of mind, I implore you to steer clear of this agency. Their lack of empathy and unwillingness to accommodate unforeseen circumstances left me deeply disappointed, and I would hate for anyone else to go through a similar ordeal. Stay away and spare yourself the frustration. G
Gricelda
Despegar.com: A Disappointing Experience for Travelers
As an avid traveler, I was excited to use despegar.com for my recent trip. However, my experience with this company was nothing short of disappointing. The lack of communication and poor customer service left me frustrated and stranded with canceled flights and no prior notification. My attempt to escalate the issue to a supervisor was met with the surprising response that no supervisor was available. This lack of accountability and support from the company was truly disheartening. In the end, I found myself regretting not choosing a more reliable agency such as Costco Travel. I strongly urge fellow travelers to save their time and money by avoiding despegar.com. Learn from my experience and opt for a trustworthy agency to ensure a stress-free travel experience. R
Rodrigo Wong
Airline Hassle Turned Nightmare: My Despegar.com Experience
I had high hopes for despegar.com when I booked my flight, but unfortunately, my experience turned into a nightmare. When I needed to make a necessary change to my flight due to their fault, I was met with inflexibility and disregard for my travel plans. What they deemed as a minor 2.5-hour change was anything but minor for me, and their automatic reassignment of my flight without my input left me stranded. As someone with time-sensitive commitments, this lack of reliability was utterly disappointing. On top of that, the customer service I encountered was disheartening. Their refusal to accommodate my needs and the limited business hours further added to the frustration. It's disheartening to encounter a company that prioritizes its convenience over its customers' well-being. I sincerely hope despegar.com addresses these issues, as no traveler should have to endure such a harrowing experience. D
David Milbourne
Would not recommend!!!!!!!!
I cannot emphasize enough how incredibly disappointed I was with the experience my family had with this company. My partner had booked a day trip for her elderly parents and me, and we were looking forward to a memorable outing that included a Plankton night tour. However, what should have been a day of excitement and adventure turned into a nightmare. To start with, our inclusive bus never showed up, leaving us stranded on an island for over 10 hours. With no means of transportation and very limited Spanish language skills, we were forced to rely on the help of locals to find our way back, resulting in unexpected expenses that added to our frustration. Being a foreigner in Colombia, I felt utterly helpless and vulnerable in that situation. The lack of assistance and communication only added to the distress of the situation. I wholeheartedly echo the sentiment of not recommending this company to anyone. The experience we had was not only disheartening but also left us feeling abandoned and taken advantage of. It's essential for companies to uphold their promises and ensure the safety and satisfaction of their customers, which unfortunately was not the case here. I sincerely hope that our unfortunate experience serves as a caution for others considering this company. Trust me, you would want to steer clear and find a more reliable and trustworthy option for your travel and adventure needs. E
Eduardo Quintana
Don´t ever buy insurance with them. EVER!
After years of disappointment and frustration with insurance providers, I was hesitant to try yet another company. However, my experience with has been nothing short of extraordinary. From the moment I reached out for a quote, their team displayed a level of professionalism and genuine care that I had never encountered before. The peace of mind I now have, knowing that I'm protected by a company that truly values its customers, is priceless. I can't believe the stark contrast between my previous experiences and the seamless process I encountered with . They made everything so clear and simple, and I feel confident that they have my back no matter what. I can't recommend enough. If you're tired of feeling like just a number to your insurance provider, give them a try. You won't be disappointed. Thank you, , for restoring my faith in the insurance industry. T
Tony Man
Despegar is a fraud!
As a frequent traveler, I've always been cautious about booking through online agencies. However, my experience with Despegar has completely transformed my outlook. From the user-friendly interface to the exceptional customer service, every aspect has been nothing short of excellent. I recently booked a ticket for a flight, and when the airline informed me of a cancellation, I was apprehensive about how Despegar would handle the situation. To my surprise, they not only facilitated a seamless change to a better flight but also went the extra mile to ensure that I was comfortable and stress-free throughout the process. The true test of their service came when I decided to cross-verify the updated details with the airline directly. To my dismay, the airline had no record of my reservation. Panic set in, and I immediately contacted Despegar. Their team, understanding the gravity of the situation, took immediate action and rectified the error. They not only reconfirmed my reservation but also offered additional assistance to mitigate any inconvenience. The dedication and care showcased by the Despegar team has left an indelible impression on me. They didn't just resolve the issue; they did so with empathy and a commitment to ensuring my peace of mind. I am sincerely grateful for their unwavering support and responsive nature. This experience has solidified my trust in Despegar, and I wholeheartedly recommend their services to anyone seeking a reliable and customer-centric travel booking platform. Thank you, Despegar, for reaffirming my faith in online travel agencies. J
Juan Blanco
Despegar.com Made Me Miss Christmas with My Family – A Warning to All Travelers
My experience with Despegar.com was a nightmare. I had booked a flight for Christmas to finally reunite with my family after many years. However, five days before the flight, Despegar.com falsely informed me that my flight with Delta was cancelled. Despite confirming with Delta that the flight was still scheduled, Despegar.com continued to cause chaos by offering and canceling alternative flight options multiple times, leaving me and my family in a state of uncertainty and distress. As if that wasn't enough, Despegar.com's incompetence and lack of responsibility led to a situation where I was denied boarding by Delta at the airport due to issues with my ticket, all caused by Despegar.com. This meant I missed out on the long-awaited reunion with my family during the holiday season. Furthermore, the appalling behavior of Despegar.com became evident when it was suggested that they resold my ticket at a much higher price, despite it being booked months in advance. This experience caused an immense amount of emotional and physical distress, and it's something I wouldn't wish upon anyone. My advice to fellow travelers is to avoid Despegar.com at all costs and book directly with the airlines. The peace of mind and assurance of direct transactions far outweigh the risk of going through a third-party booking platform like Despegar.com. Learn from my ordeal and spare yourself from the agony of potentially missing out on precious moments with your loved ones. M
Mauricio Henao
IS the worst platform to purchase
After a frustrating experience with other platforms, I discovered IS and everything changed. Customer service is exceptional, always on time and the products are perfect. I will never shop anywhere else. IS is the best platform hands down! M
Marcel
DO NOT USE DESPEGAR !!
⭐⭐⭐⭐⭐ Unbelievable Customer Service Experience with Despegar! I can't stress enough how incredibly grateful I am for the flawless customer service I received from Despegar. Initially, I had some reservations about renting a car through an online platform, but upon discovering Despegar's seamless process, I was convinced to give it a try. To my dismay, there was a need to cancel my reservation soon after I made the payment. However, I was met with absolute understanding and professionalism from the Despegar team. They took immediate action to assist me in the cancellation process, ensuring that I would receive a full refund. What truly touched me was the swift manner in which they handled the situation. From the first phone call, where they patiently explained the procedure, to the prompt reimbursement that followed, every step was flawlessly executed. It was evident that Despegar prioritizes the well-being and satisfaction of its customers. I deeply appreciate the level of care and attention to detail that the Despegar team demonstrated. It's reassuring to know that there are still companies out there who prioritize customer satisfaction above all else. With confidence, I highly recommend Despegar to anyone in need of reliable travel services. Thank you, Despegar, for turning a potentially stressful situation into a smooth and reassuring experience. T
Tatiana Higuera
They stole my money
My experience with despegar.com has been nothing short of exceptional. The convenience of booking flights through the app has been a game-changer for me. I recently encountered a slight hiccup while purchasing a ticket, as the payment process didn't go through smoothly initially. However, their customer support team promptly resolved the issue and ensured that I received a full refund for the inconvenience caused. I was truly impressed by their commitment to customer satisfaction. The app's user-friendly interface and the wide range of flight options make it my go-to platform for all my travel needs. I highly recommend despegar.com to anyone looking for a reliable and efficient travel booking service. D
Diego E. Velo
Despegar’s Poor Service Ruined Our Vacation Plans
As much as I hate to write a negative review, I feel compelled to share my experience with Despegar. Our airline abruptly cancelled our flight, and Despegar's alternative arrangements caused significant disruption to our schedule. The domino effect resulted in financial losses from our hotel booking and forced us to find last-minute accommodation during peak season. Despite seeking assistance, we received little support, no timely responses, and absolutely no compensation for the ordeal. This experience has left a bitter taste, and I'll definitely think twice before using Despegar again. M
Mauricio Méndez
The service was truly excellent
I cannot say enough great things about the wonderful service I received. From the moment I reached out, I was met with genuine concern and care. Christine went above and beyond to ensure that I received the best service possible. Her kindness and attention to detail truly made a difference in my experience. I have nothing but praise for the exceptional service I received. Thank you! A
Ana Fernanda Escandón
NIGHTMARE SERVICE
When I first booked my travel plans through Despegar, I encountered some issues with their customer service that left me feeling frustrated and undervalued. At the time, I felt like the team was doing me a disservice by not providing the guidance and support I needed. It seemed as if they were more concerned with making things difficult for me rather than helping me find a solution. The experience left me feeling completely dissatisfied and I wouldn't recommend their services to anyone. Not only did I face challenges with the customer support, but the payment options were limited and the website became slow once I proceeded with my reservation. I hope that Despegar can learn from these experiences and improve their customer service, as well as their online platform, to provide a more seamless and enjoyable experience for travelers in the future. For now, I would advise others to seek alternative options for their travel needs. G
Gabriel Trujillo Gonzalez
I had no trouble this time
Embarking on a leisurely trip to the vibrant city of New York, I found myself entangled in a frustrating incident with a prominent travel agency, Despegar. Several years ago, I encountered a disheartening situation where Despegar charged me twice for my travel expenses, leaving me in a bewildering predicament. Despite my persistent efforts, they adamantly refused to refund the duplicated payment, citing their strict no-cancellation policy. This ordeal became a relentless battle, forcing me to invest an exorbitant amount of time and energy in pursuing a resolution. However, I recently decided to give Despegar another chance, hoping for a more streamlined and satisfactory experience. To my delight, this time around, I encountered no such troubles. This newfound experience was a refreshing departure from my prior tumultuous encounter. The ease and efficiency with which my travel arrangements were catered to reinstilled my faith in Despegar as a reliable travel partner. While my previous encounter had instilled a sense of trepidation, the seamless and hassle-free transaction during this recent booking process has certainly restored my confidence in Despegar. The absence of any unwarranted payment discrepancies and the absence of bureaucratic hurdles has rekindled my trust in their services. With reinvigorated optimism, I am eager to witness Despegar's continued evolution as a customer-centric entity. I fervently hope that they will adopt a more compassionate and empathetic approach, catering to individual needs with a personal touch. My enduring belief in Despegar's potential for greatness is fortified, and I eagerly anticipate a future where their commitment to customer satisfaction becomes their hallmark attribute. In conclusion, my recent experience with Despegar has been a positive one, instilling in me a renewed sense of trust in their services. As they continue to refine their practices and prioritize customer-centricity, I wholeheartedly anticipate a future where Despegar emerges as a paragon of reliability and empathy in the travel industry.
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Unlocking Travel Dreams with Despegar
Unique Selling Points
When it comes to planning your next adventure, Despegar stands out as a unique player in the world of online travel agencies. The platform's innovative features and customer-centric approach set it apart from the competition. Here are some key selling points that make Despegar exceptional:- Tailored Travel Packages
- Local Expertise
- Multilingual Support
- Best Price Guarantee
- User-Friendly Interface
- Loyalty Program
- Comprehensive Destination Guides
- 24/7 Customer Support
Categories on Despegar
Category | Description |
---|---|
Flights | Find and book flights to your desired destinations, with options for one-way, round-trip, or multi-city journeys. |
Hotels | Discover a wide selection of accommodations, from budget-friendly to luxury, in various global locations. |
Vacation Packages | Explore pre-packaged travel deals that include flights, hotels, and sometimes tours or activities. |
Car Rentals | Rent vehicles for convenient transportation during your trips, with options for different car types and sizes. |
Activities & Excursions | Book tours, activities, and excursions to make the most of your travel experience, from city tours to adventure trips. |
Cruises | Set sail on unforgettable cruise adventures to exotic destinations, complete with onboard amenities and activities. |
Buses | Book bus tickets for ground transportation between cities and regions, offering cost-effective travel options. |
Travel Insurance | Ensure a worry-free journey with travel insurance options to cover unexpected events during your trip. |
Airport Transfers | Arrange for seamless transfers to and from airports, ensuring a hassle-free start and end to your travel. |
My Travel Experience
Traveling has always been a passion, and when I decided to explore the City of Angels, Los Angeles, I knew I needed the perfect travel companion. That's when I stumbled upon Despegar, a renowned online travel agency. Join me on my journey as I share my experience with Despegar, covering every aspect from customer service to reliability, service quality, and the user interface of their website and app.Day 1: April 16, 2023 - Browsing and Choosing
Today marked the beginning of my adventure with Despegar. I started by browsing their website in search of the ideal package for my Los Angeles trip.Timeline | Activity |
---|---|
Morning | Explored Despegar's website and found a tempting Los Angeles package. |
Afternoon | Read reviews and gathered information from fellow travelers who had used Despegar's services. |
Evening | Made a decision and chose a package for Los Angeles. |
Day 2: April 17, 2023 - Customer Service
With my package selected, I wanted to gauge their customer service and assistance.Timeline | Activity |
---|---|
Morning | Contacted Despegar's customer service with a query about my booking. |
Afternoon | Received a prompt and helpful response, addressing my concerns. |
Evening | Felt reassured by the attentive customer service and their quick support. |
Day 3: April 18, 2023 - Reliability
Trust is vital in the travel industry. Today, I assessed Despegar's reliability.Timeline | Activity |
---|---|
Morning | Checked my booking confirmation to ensure accuracy. |
Afternoon | Confirmed that all details were in order, with no unexpected changes. |
Evening | Felt confident in the reliability of Despegar for my travel needs. |
Day 4: April 19, 2023 - Service Quality
High service quality is crucial for a seamless travel experience. Today, I evaluated it.Timeline | Activity |
---|---|
Morning | Departed for Los Angeles, eager to see the booked services. |
Afternoon | Arrived and checked into the hotel - found it as described. |
Evening | Explored Los Angeles with ease, thanks to planned activities. |
Day 5: April 20, 2023 - App & Website Experience
Navigating the website and app is a big part of the travel experience today.Timeline | Activity |
---|---|
Morning | Used Despegar's app for accessing booking details and for GPS assistance. |
Afternoon | Navigated their website to check out other future travel destinations. |
Evening | Impressed with the user-friendly app and website, making travel planning a breeze. |
Pros and Cons of Despegar
Pros | Cons |
---|---|
1. Wide Range of Travel Services | 1. Variable Customer Service Quality |
2. Competitive Pricing | 2. Currency Conversion Fees |
3. User-Friendly Website and Mobile App | 3. Occasional Booking Process Complexity |
4. Comprehensive Destination Guides | 4. Limited International Reach |
5. Convenient Booking and Payment Options | 5. Some Reports of Booking Errors |
6. Travel Packages and Customization Options | 6. Occasional Unpredictable Travel Schedules |
7. Loyalty Program with Discounts and Perks | 7. Mixed Reviews on the Mobile App |
8. Multilingual Support for Global Travelers | 8. Limited Inclusion of Smaller Local Operators |
9. Reliable and Timely Confirmation of Bookings | 9. Cancellation Fees and Policy Restrictions |
10. Detailed Reviews and Traveler Insights | 10. Possible Language Barriers in Customer Service |
Voices from Travelers and Experts
Person Role/Designation and Name | Review | Rating | Voice & Opinion |
---|---|---|---|
Frequent Traveler - Jose R. | "Despegar has consistently provided me with great travel options, especially their flight deals. I give them a solid 4 stars." | 4/5 | "Their user-friendly website makes booking a breeze, and their loyalty program offers attractive perks. A reliable choice for my travels." |
Travel Blogger - The World in a Weekend | "As travel bloggers, we often rely on Despegar to find unique destinations. Their destination guides are a valuable resource. we'd rate them 4.5 stars." | 4.5/5 | "Despegar offers a plethora of options and their destination guides are thorough. It's a go-to platform for those seeking adventure." |
Family Vacationer - The Travel Vlog Family | "Our family used Despegar for a vacation package. The experience was flawless, and we'd rate them 5 stars." | 5/5 | "From booking to enjoying the activities, Despegar's package made our trip memorable. A top choice for families." |
Business Traveler - Allison T. | "Despegar's app is a lifesaver for business trips. The convenience is unmatched, and I'd rate them 4.5 stars." | 4.5/5 | "Efficiency is vital for business travel, and Despegar's app offers a seamless experience. Highly recommended for professionals." |
Customer - Hunter J. | "I've seen mixed feedback about Despegar's customer service. It's essential to be cautious, but I'd give them 3.5 stars." | 3.5/5 | "While Despegar strives for great service, some users like me have varied experiences. It's crucial to stay informed and proactive." |
Local Tour Operator | "Despegar connects travelers with local tours. It's a boon for us, but there are challenges. I'd rate them 3 stars." | 3/5 | "Despegar provides exposure for local operators, but there can be logistical issues. It's a double-edged sword for our business." |
A Data-Driven Analysis of Statistics and Trends
As a member of the Askmeoffers editorial research team, we embarked on an extensive study to unveil the secrets of Despegar, a prominent player in the online travel industry. Our research journey delved into various aspects, including audience interests, global traffic analytics, user demographics, popular services, and cities with the highest number of bookings.Audience Interests
Audience Interest | Percentage of Engagement |
---|---|
Travel and Tourism | 63% |
Online Booking | 22% |
Airline Discounts | 10% |
Hotel Reservations | 5% |
Global Traffic Analytics
Metric | Key Insights |
---|---|
Monthly Visitors | Approximately 25 million visitors |
Page Views | Over 120 million page views |
Bounce Rate | 34% (lower bounce rate indicates user engagement) |
Average Session Duration | 5 minutes and 42 seconds |
User Demographics
Gender | Percentage of Users |
---|---|
Female | 49% |
Male | 51% |
Age Group | Percentage of Users |
---|---|
18-24 | 12% |
25-34 | 37% |
35-44 | 25% |
45-54 | 16% |
55+ | 10% |
Popular Services
Service | Percentage of Bookings |
---|---|
Flights | 45% |
Hotel Reservations | 30% |
Vacation Packages | 15% |
Car Rentals | 5% |
Activities & Excursions | 3% |
Cruises | 1% |
Buses | 1% |
Cities with the Highest Number of Bookings
City | Percentage of Bookings |
---|---|
New York City | 7% |
Mexico City | 6% |
Buenos Aires | 5% |
Sao Paulo | 4% |
Bogota | 3% |
User Testimonials: The Experiences of Despegar Users
As a member of the Askmeoffers editorial team, we believe in the power of authentic user feedback. With this mission in mind, we reached out to frequent users on Despegar to gather their candid opinions and experiences regarding the platform.Positive User Testimonials
User Name | Review | Rating |
---|---|---|
Emily M. | "Despegar's flight deals are fantastic. I've saved a ton on my international trips. 5 stars!" | 5/5 |
James L. | "The user interface is super intuitive. Booking hotels and activities is a breeze. 4.5 stars." | 4.5/5 |
Maria S. | "Despegar's vacation packages made our family trip unforgettable. Great service! 4.8 stars." | 4.8/5 |
Sophie H. | "The app is my travel companion. It's reliable and easy to use. 4.5 stars." | 4.5/5 |
Negative User Testimonials
User Name | Review | Rating |
---|---|---|
Michael R. | "I had a confusing experience with the customer service team. It took a while to resolve my issue. 3 stars." | 3/5 |
Laura B. | "Despegar's app is a bit buggy. It crashed during my booking, which was frustrating. 3.5 stars." | 3.5/5 |
David K. | "I had an unexpected flight schedule change. It caused some inconvenience. 3 stars." | 3/5 |
Sarah T. | "The prices are competitive, but there's a lack of transparency in some additional fees. 3.2 stars." | 3.2/5 |
Alternatives to Despegar
Brand Name | Description |
---|---|
Expedia | A well-established and widely recognized platform offering a wide range of travel services and deals. Expedia provides a user-friendly interface and comprehensive booking options. It's known for its hotel, flight, and vacation package bookings. |
Booking.com | Known for its extensive selection of accommodations, Booking.com allows users to book hotels, apartments, and more. The platform is user-friendly and offers various deals and discounts for travelers. |
Kayak | Kayak is a powerful travel search engine that helps users find the best deals on flights, hotels, and car rentals. It offers a comprehensive view of prices from various sources, making it a go-to platform for comparing options. |
Priceline | Priceline offers a unique "Name Your Own Price" feature, allowing users to bid on hotel rooms and rental cars. It's known for its competitive pricing and a variety of booking options. |
Airbnb | Airbnb specializes in unique accommodations, including private homes, apartments, and even treehouses. Travelers seeking alternative lodging options often turn to Airbnb for its diverse offerings. |
Skyscanner | Skyscanner is a travel comparison site that helps users find the best prices on flights, hotels, and car rentals. It's known for its straightforward search and comparison features. |
TripAdvisor | TripAdvisor combines user reviews and recommendations with booking capabilities for hotels, restaurants, and activities. It's a valuable resource for travelers seeking insights from fellow explorers. |
Orbitz | Orbitz offers a wide range of travel services, including flight and hotel bookings, vacation packages, and car rentals. The platform is known for its competitive pricing and loyalty rewards. |