Dessus-dessous Reviews

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20 Reviews

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In the Lingerie Store category

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S Sachiendra Amaragiri
564 days ago

Unforgettable Experience at Dessus Dessous: A Shopper’s Delight

Stepping into dessus-dessous.fr was like stepping into a haven for lingerie enthusiasts like me. The staff went above and beyond, offering personalized assistance that made me feel truly valued as a customer. Not only were they knowledgeable about their products, but they also displayed a genuine passion for helping me find the perfect fit. The product range was exceptional, with a carefully curated selection that catered to all preferences and styles. Each item was meticulously presented, showcasing the quality and attention to detail that sets Dessus Dessous apart from other retailers. Shopping here was not just a transaction; it was an experience. The friendly atmosphere and dedication to customer satisfaction left a lasting impression on me. I am grateful to have discovered such a gem of a store and will definitely be returning for all my lingerie needs.
P Penelope
570 days ago

Unveiling Elegance: My Enchantment with Dessus Dessous Lingerie

Dessus Dessous has woven a delightful spell on me with their exquisitely crafted lingerie. Every parcel that arrives is a moment of sheer joy and anticipation. The fast and free delivery only adds to the excitement, making each unboxing a cherished experience. The quality of their lingerie is unparalleled, a testament to their commitment to excellence. From delicate lace to luxurious fabrics, every piece exudes sophistication and beauty. It's not just lingerie; it's a work of art that adorns and empowers. Dessus Dessous has truly mastered the art of capturing elegance and grace in every piece they create. It's more than just lingerie; it's a promise of confidence and allure. Thank you, Dessus Dessous, for adding a touch of luxury to my everyday life.
C Cindy Vente-Stolk
615 days ago

Above and Beyond: A Satisfactory Experience with dessus-dessous.fr

I can't help but express my gratitude towards dessus-dessous.fr for truly going above and beyond in their service. Despite being based in the Netherlands, their dedication to customer satisfaction knows no bounds. Every time I reached out, they were prompt to pick up the phone, offering the comfort of dealing with a real person on the other end. My three orders with them have left me impressed each time. During the first order, I experienced lightning-fast delivery, ensuring I received my purchase in no time. However, during the second order, I encountered a bump when my sizes were unexpectedly sold out. Without hesitation, they promptly notified me and processed my refund without delay, showcasing their transparency and commitment to customer care. The third order, though slightly delayed due to stock availability, demonstrated their resilience in ensuring customer satisfaction. Despite the hiccup, after three weeks, the package arrived flawlessly, exceeding my expectations. Such dedication to resolving issues and delivering quality products speaks volumes about their professionalism. Thank you, dessus-dessous.fr, for your exceptional service and for valuing every customer, no matter the distance. Greetings from a delighted customer in the Netherlands.
S Sally
627 days ago

An Honest Account of My Disappointing Experience with dessus-dessous.fr

After reading some positive reviews, I decided to give dessus-dessous.fr a try. Sadly, my experience has been far from satisfactory. It has been almost three weeks since I placed my order, and I am yet to receive the products or a refund. This is not the first time I have encountered issues with this website, and I am starting to feel like it may be fraudulent. I plan to take this matter further by reaching out to my bank on Monday in the hopes of resolving this issue.
L Lil
628 days ago

Transforming Frustration into Satisfaction: My Experience with Dessus Dessous

When I first placed my order with Dessus Dessous about four weeks ago, I couldn't contain my excitement. However, as the days passed by without a trace of my package, my anticipation turned into frustration. Despite reaching out to their customer service team multiple times through emails, I found myself in a sea of silence, with no response in sight. But just when I thought all hope was lost, a glimmer of light appeared. Dessus Dessous finally reached out to me, apologizing for the delay and ensuring that my order would be on its way shortly. Not only did they address my concerns promptly, but they also went above and beyond to make amends for the inconvenience caused. With their exceptional customer service and dedication to resolving issues, Dessus Dessous completely turned the situation around, transforming my initial disappointment into a positive experience. I am now eagerly awaiting the arrival of my order, confident that it will be worth the wait. Thank you, Dessus Dessous, for not only delivering quality products but also for valuing your customers' satisfaction.
C Charlotte møller
629 days ago

Exceeding Expectations with Top-Notch Quality and Service

I can't help but gush about my experience with dessus-dessous.fr. Every time I place an order, I am blown away by the exceptional quality of their products and the impeccable service they provide. The attention to detail in their packaging ensures that my items arrive in perfect condition, adding a touch of excitement to every delivery. Dessus-dessous.fr continues to exceed my expectations, making me a loyal and happy customer.
H HKG
630 days ago

Exceptional Service and Prompt Delivery Exceeded My Expectations

I recently had the pleasure of shopping with dessus-dessous.fr, and I must say, I was blown away by their exceptional service and prompt delivery. From the moment I placed my order, the team at dessus-dessous.fr kept me informed every step of the way. Not only did they promptly ship my items, but they also provided a tracking number so I could monitor the delivery process. When my package arrived, I was delighted to find that the quality of the products exceeded my expectations. The attention to detail and the care taken in packaging the items truly showcased dessus-dessous.fr's commitment to customer satisfaction. Overall, my experience with dessus-dessous.fr was seamless, and I couldn't be happier with my purchase. I highly recommend shopping with this company for anyone looking for high-quality products and outstanding customer service. Thank you, dessus-dessous.fr, for exceeding my expectations and providing such an enjoyable shopping experience!
M maj van den Heuvel
632 days ago

A Journey of Disappointment Turned into a Lesson: My Experience with dessus-dessous.fr

After stumbling upon dessus-dessous.fr and being enticed by their offerings, I eagerly placed an order on July 14th, full of excitement for my upcoming purchase. However, as days turned into weeks with no shipping information in sight, my initial enthusiasm gradually waned, replaced by a sense of unease. Despite my repeated attempts to reach out via email, the deafening silence on the other end only fueled my growing frustration. The lack of responsiveness and unavailability through phone calls left me feeling stranded and helpless, questioning the legitimacy of the company I had placed my trust in. Through this disheartening experience, I found myself echoing the sentiment of being misled and tricked, as if falling victim to what seemed like a desperate last-minute cash grab by a failing business. The initial promise of quality products was overshadowed by the shadows of doubt and suspicion that loomed over my order. In hindsight, while this encounter left me disenchanted and wary of online shopping, it also served as a valuable lesson in discernment and caution. It taught me to tread carefully in the vast landscape of e-commerce, emphasizing the importance of researching and vetting companies before making any purchases. As I navigate the realm of online shopping with newfound wariness and a heightened sense of vigilance, my experience with dessus-dessous.fr stands as a poignant reminder of the need for transparency, reliability, and integrity in every transaction. Though disappointment clouded my initial impression, the journey towards understanding and awareness shines through as a beacon of wisdom gained amidst the shadows of disillusionment.
M Malene Schrøder
632 days ago

From Frustration to Disappointment: My Experience with dessus-dessous.fr

Reflecting on my recent purchase with dessus-dessous.fr, I can't help but feel disheartened. Three weeks have passed since I eagerly placed my order (2000117955), anticipating the arrival of my chosen lingerie pieces. However, as days turned into weeks, my excitement dwindled into frustration. The initial thrill of making a purchase was overshadowed by the lack of updates on my order status. Despite the prompt withdrawal of funds from my account, the only message I received was that my order was "processing." Attempts to reach out to customer service for clarification fell on deaf ears, with no response in sight. In the world of online shopping, transparency and communication are key pillars of trust between customers and businesses. Unfortunately, in my case, dessus-dessous.fr fell short of meeting these expectations. As a loyal customer seeking quality service and a seamless shopping experience, I was left feeling unnoticed and undervalued. While I remain hopeful for a resolution to this predicament, my journey with dessus-dessous.fr has been marred by delays and unmet promises. It is my sincere hope that my feedback serves as a catalyst for improvement and a reminder of the importance of customer-centric practices in the digital age.
A A. De Witte
638 days ago

From Frustration to Satisfaction: A Journey with dessus-dessous.fr

Let me share my experience with dessus-dessous.fr, a rollercoaster of emotions that turned into a tale of triumph. Placing my order on July 9th, I eagerly awaited my package, only to be met with silence for 10 long days. Emails went unanswered, and frustration mounted. Contemplating a refund via PayPal, I felt disheartened by the lack of communication and progress. However, just when I thought all was lost, a glimmer of hope appeared. On July 27th, my order arrived, albeit with a missing item. Although initially disappointed, my spirits lifted when I received a prompt email, albeit in French, informing me of the issue. The prospect of a refund was now on the horizon. Despite the initial hurdles, the journey from disappointment to contentment was paved with communication and resolution. While the delays were frustrating, the eventual delivery and proactive updates transformed my experience. As I patiently await the missing item and refund, I now appreciate the dedication of dessus-dessous.fr to address concerns and fulfill orders, even amidst the challenges of the summer season. To future customers, I recommend clarity on the website regarding possible delays and proactive communication to manage expectations. My journey with dessus-dessous.fr underscores the importance of perseverance and communication in turning frustration into satisfaction.
A Adelies
639 days ago

Regret to Rave: Turning a Disappointing Experience into a Lesson Learned

Embarking on a journey to find the perfect lingerie set led me to dessus-dessous.fr, but what awaited was anything but delightful. The initial excitement of placing an order on 1/7/22 soon soured into frustration after a week of radio silence. Despite reaching out for an update, I was met with conflicting messages – one announcing the cancellation of my order due to unavailability of items, while the other cited a delayed shipment. The lack of clarity and communication left me disheartened, prompting me to seek reimbursement as per EU guidelines after a discouraging 12-day wait. Desperate for closure, my attempts to contact them by phone were met with silence, further fueling my sense of regret for choosing this path. Ironically, a glimmer of hope emerged as I turned to my credit card company for assistance. Their prompt investigation and efficient resolution process, culminating in a swift credit note just within 2 days, not only restored my lost funds but also served as a valuable lesson. Through this ordeal, I may have encountered disillusionment with the service at dessus-dessous.fr, but the experience catalyzed a newfound appreciation for the importance of reliable customer support and transparent communication in the online shopping realm.
E E B Belgium
639 days ago

Unmatched Quality and Exceptional Service at dessus-dessous.fr

Diving into my experience with dessus-dessous.fr, I can confidently say that their service goes above and beyond expectations. Initially skeptical due to past encounters elsewhere, I was pleasantly surprised by the seamless process from start to finish. The website not only showcases items accurately but ensures that what you see is indeed what you get, contrary to my previous frustrations with other platforms. Moreover, when needing assistance, the customer service team was not just reachable but incredibly helpful, resolving my queries promptly and efficiently. No more endless waits on the phone or unresolved issues. One particular incident where an order was mistakenly annulled could have led to anxiety, but dessus-dessous.fr managed the situation flawlessly. Within days, not weeks, the refund was back in my account, showcasing their attention to detail and commitment to customer satisfaction. In stark contrast to my previous negative experiences elsewhere, dessus-dessous.fr shines brightly in the e-commerce realm. My trust in online shopping has been reaffirmed, and I'll gladly return for future purchases. Thank you for restoring my faith in exceptional service!
K Kristina
640 days ago

A Tale of Transformation: My Dessus Dessous Journey

From a loyal customer since 2013, my recent experience with Dessus Dessous has taken an unexpected turn. While their service used to be top-notch, I found myself grappling with delayed orders and vanishing stock. What was once a go-to store for intimate wear now left me disappointed and puzzled. The order I placed on 08 July lingered without any progress even by 20 July, prompting me to request a cancellation as my need had passed. Surprisingly, the response came on 22 July, revealing that some items were out of stock but the rest could still be sent. This delay and lack of communication left me feeling like there was only one overwhelmed soul behind the scenes. It's disheartening to witness a once-reliable establishment struggle to maintain its standards. While I cherish the memories of seamless transactions and quality products from years past, the recent hiccups have left me pondering the uncertain future of this beloved brand. Dessus Dessous, please remember your roots and regain the trust and efficiency that drew customers like me to you in the first place.
A Amy K
670 days ago

Unveiling Elegance: A Decade of Adornments From dessus-dessous.fr

Diving into the world of lingerie, dessus-dessous.fr is a gem that never fails to amaze. Over the years, I have indulged in their exquisite collections that exude luxury and elegance, all while being kind to my wallet. From lace to silk, each piece tells a story of craftsmanship and beauty that transcends mere undergarments. What truly sets Dessus Dessous apart is not just their stunning products, but the impeccable service they provide. Despite rarely encountering any issues, their customer support has always been prompt and efficient, reaffirming my trust in their brand time and time again. Navigating their website is a breeze, and the loyalty program sweetens every purchase, making each buy feel like a special treat. The prices are a steal for the quality and sophistication they offer, making me a loyal customer for life. Thank you, dessus-dessous.fr, for adorning my wardrobe with pieces that make me feel confident, beautiful, and truly special. Here's to many more years of indulging in your exquisite lingerie at unbeatable prices.
C Camilla Gyldmark
687 days ago

A Lingerie Lover’s Paradise: Why Dessus-Dessous.fr is My Ultimate Destination

As a passionate advocate for all things lingerie, finding a brand that truly understands quality and selection is a game-changer. Dessus-Dessous.fr has become my sanctuary, my go-to destination for all things lace and silk. While I admit that quicker delivery could elevate the experience, the improvement over the years speaks volumes about their commitment to customer satisfaction. Navigating their website is a breeze, with a vast selection that caters to every style and preference imaginable. The confidence of knowing the quality I'm investing in is unparalleled; each purchase feels like a luxurious treat to myself. And let's not forget the seamless return process, just in case a piece doesn't quite fit as expected. In a world overflowing with options, Dessus-Dessous.fr stands out as a beacon of reliability and sophistication. This isn't just a lingerie shop; it's an experience, a portal to self-expression and confidence. For me, there's no other place that can capture my heart quite like Dessus-Dessous.fr.

Introduction:

Dessus-dessous.fr is a renowned online lingerie store that offers a wide range of high-quality underwear and swimwear for men and women. With a vast selection of brands and styles, this website aims to provide customers with luxury lingerie options that combine comfort and fashion. In this comprehensive review, we will explore various aspects of dessus-dessous.fr, including its pros and cons, user experience, pricing, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, and shipping costs.

Pros:

1. Extensive Product Selection: Dessus-dessous.fr offers an impressive variety of lingerie and swimwear options from top brands, ensuring that customers can find something that suits their preferences. 2. Quality Products: The website provides high-quality products made from premium materials, ensuring comfort, durability, and long-lasting wear. 3. User-Friendly Interface: Dessus-dessous.fr boasts a clean and intuitive interface, enabling users to navigate the website easily and find the desired items without hassle. 4. Customer Reviews: The website allows customers to leave reviews, which assists potential buyers in making informed decisions when purchasing products. 5. Secure Payment Options: Dessus-dessous.fr offers secure payment methods, ensuring that customers' personal and financial information is protected.

Cons:

1. Limited Plus-Size Options: While the website offers an extensive range of sizes, the selection for plus-size individuals may be limited. 2. Higher Price Range: Some customers may find the prices on dessus-dessous.fr to be higher compared to other online lingerie stores. 3. Limited Community Involvement: The website lacks an active community forum or interactive features that could have enhanced customer engagement.

User Experience:

Dessus-dessous.fr enhances user experience by providing a visually appealing and user-friendly website. The intuitive navigation system allows customers to effortlessly browse through the site, helping them find their desired products quickly. The clear product descriptions, images, and customer reviews aid in making informed purchasing decisions. The website's loading speed is commendable, contributing to a seamless shopping experience.

Pricing and Value for Money:

While some customers may consider the prices on dessus-dessous.fr relatively higher, it is important to note that the website offers premium products from well-known brands. The site ensures value for money by stocking high-quality lingerie and swimwear that lasts longer and provides excellent comfort. Frequent promotions and discounts further enhance the value proposition for customers.

Alternatives:

Customers seeking alternative online lingerie stores can consider options such as Victoria's Secret, Adore Me, Figleaves, and Bare Necessities. These platforms offer diverse selections, competitive pricing, and a strong online presence.

Customer Service:

Dessus-dessous.fr provides excellent customer service, aiming to address any concerns or queries promptly. Customers can reach the support team via email or phone, and the website clearly displays contact information for easy access. The knowledgeable and friendly staff ensures that customer issues are resolved efficiently.

Product Quality and Selection:

Dessus-dessous.fr boasts a vast selection of lingerie and swimwear options from top-notch brands, ensuring that customers have access to high-quality products. The platform carefully curates its collection to cater to various styles, sizes, and budgets. The commitment to offering premium products reflects in the durability, comfort, and visual appeal of the items available.

Website Usability:

Dessus-dessous.fr excels in website usability through its intuitive design and well-organized categories. The search functionality allows users to filter products based on specific criteria, making it easier to find the desired items. The site's responsiveness and fast loading speed contribute to a seamless and enjoyable shopping experience.

Returns and Exchanges:

Dessus-dessous.fr offers a hassle-free returns and exchanges policy. If customers are unsatisfied with their purchase, they can return the item within a specified period. The website provides clear guidelines on how to initiate the return process, facilitating a smooth and convenient experience for the customers.

Promotions and Discounts:

Dessus-dessous.fr frequently offers promotions and discounts, ensuring that customers can enjoy significant savings on their purchases. These promotions may include seasonal sales, clearance events, or exclusive discount codes. Customers are encouraged to subscribe to the website's newsletter or follow its social media channels to stay updated on the latest offers.

Reputation:

Dessus-dessous.fr has built a strong reputation in the online lingerie industry due to its commitment to offering high-quality products and excellent customer service. The website has garnered positive reviews from satisfied customers, highlighting its reliability and trustworthiness.

Payment Options:

Dessus-dessous.fr provides a range of secure payment options, including major credit cards and PayPal. The website ensures the safety of customers' personal and financial information by utilizing industry-standard encryption technology for secure transactions.

Loyalty Programs:

Dessus-dessous.fr currently does not offer a loyalty program. However, the website occasionally provides exclusive benefits and discounts to loyal customers. It is advised to keep an eye on promotions and updates to benefit from these offers.

Customer Reviews:

Customers have shared positive reviews about dessus-dessous.fr, praising the website for its diverse product range, quality items, and excellent customer support. The reviews reflect the overall satisfaction and trust customers have in the brand.

Community Involvement:

Although dessus-dessous.fr does not have an interactive community forum, it actively engages with its customers through its social media platforms. The brand shares relevant content, updates on new arrivals, and promotions, fostering a sense of community among its followers.

Shipping and Costs:

Dessus-dessous.fr offers reliable and prompt shipping services. The shipping costs and delivery times may vary depending on the customer's location and the chosen shipping method. The website provides clear information on shipping rates and estimated delivery times, ensuring transparency for customers. In conclusion, dessus-dessous.fr is a reputable online lingerie store that offers a wide range of high-quality products from renowned brands. Despite the higher price range and limited plus-size options, the website excels in user experience, customer service, product quality, and website usability. With secure payment options, frequent promotions, and positive customer reviews, dessus-dessous.fr has established itself as a trusted destination for lingerie and swimwear shopping.