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Pie-Chart Analysis
2% users rated Poor
1% users rated Average
3% users rated Very Good
12% users rated Excellent
M
Mercedes Oz
Scam artists
My review for dhgate.com I purchased a wedding dress from DHGate. They sent me the wrong dress. They said if I return it then they will reimburse me for the shipping and the dress. I sent the dress back to China! Never got my refund. So I paid for a dress I never received plus shipping the old one back. I will never buy anything from them again. P
Paula
TERRIBLE CUSTOMER SERVICE DONT BUY
My review for dhgate.com If I could leave a 0 I would. Ordered an item over two months ago, 12/6/23, and it shows the item has not moved since 12/13/23 with a tracking number that is not valid. Tried to contact seller with no response and can not file a dispute until the end of Feb????? I have reached out several times and no response and the online option on their web page is a joke. Totally terrible experience and would not recommend at all! Should not be able to do business like this! S
Symon
WARNING. Read the reviews
My review for dhgate.com Read the reviews. These sellers are the absolute dregs. They send out faulty goods. Sometimes orders never arrive. Sizing is way off. And the chemical smell of shoes. 3 pairs I ordered. None can be worn. Opening disputes is pointless. I’ve lost £100’s of pounds Seriously. AVOID. This is a truthful and genuine review. J
Jazmin Valencia Gordon
Dhgate has many companies that are…
My review for dhgate.com Dhgate has many companies that are doing fraud. I ordered a men's suit and they sent me a keychain the are scam don't bought from that company N
Natalie Downes
I had been a customer of DHgate for a…
My review for dhgate.com I had been a customer of DHgate for a years and made many purchases without any issues. I purchased some items over the Christmas period all arrived on time without any problems until last week I tried to login to my account and it not allowing me to do so then error message came up to say my behaviour has violated the platform rules and had been restricted???? . There’s no way of contacting them I tried via instagram and was ignored don’t bother with this site there’s others which are better With better customer service. K
Keeley L Wilde
First transaction went great
My review for dhgate.com First transaction went great. Item arrived from China in just over a week. Pleasantly surprised by the quality of my item too K
Kerry
Don’t bother ordering from this site
My review for dhgate.com Don’t bother ordering from this site. I haven’t received my order and they don’t bother responding to the messages I’ve sent in relation to this. I’ve requested a refund but no response. M
melissa dyson
Arrived late and wrong colour
My review for dhgate.com Had to wait almost two months for the product to arrive (it was a thick cardigan for winter but it arrived almost in spring!) And...when it arrived (in a torn black plastic bag) it was the wrong colour.... Won't be ordering here again... There was also no tracking information available during the whole process.... A
Anthony Robinson
Follow up to my previous quote
My review for dhgate.com Follow up to my previous quote, the helmet as been delivered yes but it has been delivered to the wrong address. Been in contact with the supplier and old they had to say was, well its been delivered. The person who received the item even sent them pictures of him holding it. I can see the label and it has correct address so I have no idea how its gone so wrong. Been in touch with dhgate but nothing they haven't even got back in touch with me. Learn by this do not order from this company. Also the email they give you to get in touch doesn't work. I have now put a dispute in with klarna to try and get my money back. T
TJ
Disgraceful service
My review for dhgate.com Disgraceful service. Sent me clothes covered in glue and 2 sizes to small I have sent measurements and evidence and they are refusing to refund. AVOID this terrible company J
JN
Fail…
My review for dhgate.com My first and only transaction was a fail. The seller was a scammer and had their account "frozen" Fortunately the transaction was cancelled and my card was refunded. Unfortunately this shows the type of sellers that operate on DHgate. I will not risk another transaction. Be prepared to lose your hard earned cash. Buyer beware. M
Ms Nicola Thompson
DH GATE IGNORE DISPUTE MESSAGES
My review for dhgate.com I have contacted DH Gate on many occasions about missing products on an order I made. They have no responded appropriately, even though they advertise a safe and reliable shopping experience - this is not the case. I spent almost £50 UK pounds and requesting a refund - they are ignoring my messages and there 'Dispute' system is not working - DO NOT USE - they are a Scam!!!!! O
O O
Still terrible
My review for dhgate.com Still terrible! Since I left my initial review on the 20th of January 2024, the woefully terrible customer service at dh gate have done absolutely nothing to help me or get me a refund. The seller lingshan888 is still being rude, and has now sent a fake tracking number which does not work. The chat facility on the dh gate app is equally useless and they do nothing to help you, instead the support fraudulent scammers like lingshan888! Dh gate is full of scammers and dh gate supports scammers and fraud because they do nothing to help you when problems arise. Avoid this terrible scam app! I will be making a YouTube video and TikTok video warning people about my terrible experience. Avoid dh gate! Terrible app! K
Kimberly Aboltin
DhGate is using images from my company…
My review for dhgate.com DhGate is using images from my company and selling them on theirs? We are a family run business and have never done business with this company and now they are stealing our images off of our website and claiming that they are their products. I tried to report that they stole my intellectual property, but the platform that you are "supposed" to be able to do this on is bogus. This company is a SCAM. They are using all of our products and pictures and selling them as their own! DO NOT TRUST THESE PEOPLE. B
Brady Devine
Scammers of note
My review for dhgate.com Dhgate is helping scammers, they extort money from unsuspecting customers.the package did not arrive in my country.it did not reach out shores.the seller submitted a random picture as "evidence"which does not reflect my name and address or tracking number.the They do not even do due diligence and investigate with the shipping company on the destination or whereabouts of the package.i paid for something I did not receive,yet they don't want to refund my money after submissions evidence that the package did not arrive in my country.maybe they think im dumb because im in Africa.i will no longer use Dhgate and will stick to Ali express because they are ethical and know how to investigate.
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Your Ultimate Online Shopping Destination
Unique Selling Points
DHgate stands out in the crowded landscape of online retail for several compelling reasons. These key selling points distinguish DHgate from its competitors, making it a preferred choice for discerning shoppers.- Global Marketplace
- Wholesale Prices
- Wide Product Range
- Customization Options
- Buyer Protection
- Dropshipping Support
- Global Shipping
- Mobile-Friendly Platform
Product Categories
Category | Description |
---|---|
Electronics | Discover a wide range of gadgets, electronics, and accessories, from smartphones to headphones. |
Fashion & Accessories | Explore the latest fashion trends, clothing, jewelry, footwear, and accessories for all occasions. |
Home & Garden | Find everything for your home, including furniture, decor, kitchen appliances, and garden essentials. |
Health & Beauty | Shop for skincare, makeup, haircare, and wellness products to look and feel your best. |
Toys & Gifts | Browse a vast selection of toys, games, and gift ideas for kids and adults alike. |
Sports & Outdoors | Get active with sports equipment, outdoor gear, and fitness accessories. |
Automobiles & Motorcycles | Find auto parts, accessories, and motorcycle gear for all your automotive needs. |
Baby, Kids & Maternity | Shop for baby and children's clothing, gear, and maternity essentials. |
Weddings & Events | Plan your perfect wedding or special event with dresses, decor, and party supplies. |
Bags, Shoes & Accessories | Elevate your style with a collection of bags, shoes, and fashion accessories. |
Jewelry | Discover a dazzling array of jewelry pieces, from timeless classics to trendy designs. |
Cell Phones & Accessories | Explore a variety of mobile phones, cases, chargers, and accessories. |
Computers & Networking | Upgrade your tech with computers, laptops, networking equipment, and more. |
Home Appliances | Equip your home with appliances like refrigerators, washing machines, and more. |
Electronics Components | Find components and parts for DIY electronics projects and repairs. |
Beauty & Personal Care | Enhance your grooming routine with skincare, haircare, and personal care products. |
Watches | Stay on time and in style with a selection of wristwatches for every occasion. |
My Personal Experience
On January 2, 2023, my quest for the perfect winter wardrobe led me to DHgate. Eager to find a hoodie to keep me snug during the cold season, I embarked on an online shopping adventure. Throughout my journey, I carefully evaluated various aspects of DHgate's service, from product selection to delivery timeliness and customer service. Here's a detailed account of my experience:Day 1: Exploring DHgate's Product Selection
On January 2, 2023, I ventured onto DHgate's website to begin my search for the perfect Designer Warm Hoodie. Here's how my initial exploration went:Time | Activity | Experience and Observations |
---|---|---|
Morning | Browsing DHgate's website and product selection | Impressed by the extensive hoodie options. |
Afternoon | Picked a Designer Warm Hoodie and added it to my cart | Smooth and user-friendly interface. |
Evening | Checked product reviews and ratings | Helpful insights from previous buyers. |
Day 2: Placing the Order and Customer Service
On January 3, 2023, I decided to place my order and interacted with DHgate's customer service for the first time:Time | Activity | Experience and Observations |
---|---|---|
Morning | Placed the order for the Designer Warm Hoodie | Straightforward checkout process. |
Afternoon | Received a confirmation email with order details | Prompt and efficient communication. |
Evening | Contacted customer service with a query | Quick response and helpful assistance. |
Day 3: Monitoring Delivery Timeliness
Waiting eagerly for my Designer Warm Hoodie, I kept a close eye on the delivery progress:Time | Activity | Experience and Observations |
---|---|---|
Morning | Tracked the shipment's progress | Real-time tracking information provided. |
Afternoon | Delivery status changed to "Out for Delivery" | Timely updates on the delivery process. |
Evening | Received the Designer Warm Hoodie | On-time delivery as promised. |
Day 4: Evaluating Reliability and Product Quality
I put the Designer Warm Hoodie to the test to assess its quality and reliability:Time | Activity | Experience and Observations |
---|---|---|
Morning | Inspected the Designer Warm Hoodie upon arrival | High-quality fabric and craftsmanship. |
Afternoon | Wore the hoodie for several hours | Comfortable and warm, true to description. |
Evening | Checked for any defects or issues | No visible flaws or quality concerns. |
Day 5: App & Website User Interface and Navigation
I explored DHgate's app and website for their ease of use and navigation:Time | Activity | Experience and Observations |
---|---|---|
Morning | Navigated the DHgate mobile app | User-friendly and responsive interface. |
Afternoon | Explored the website for other product categories | Easy-to-find categories and search options. |
Evening | Added items to my wishlist and reviewed my shopping history | Convenient features for returning users. |
Pros and Cons of DHgate
Pros | Cons |
---|---|
Wide Product Variety: DHgate offers a vast selection of products across numerous categories, ensuring shoppers can find what they need. | Quality Varies: Product quality can vary depending on the seller, so thorough research and reading reviews are essential. |
Competitive Prices: Many items are available at competitive and often lower prices compared to traditional retailers. | Shipping Times: While some products offer fast shipping, others may have longer delivery times, especially for international orders. |
Wholesale Options: Buyers can purchase products in bulk at wholesale prices, making it a go-to platform for business owners and resellers. | Language Barriers: Communication with some sellers may be challenging due to language differences. |
Customization: DHgate offers customization services for select products, allowing buyers to personalize items to their preferences. | Return Process: Returning items can be more complicated compared to local retailers, and return shipping costs may apply. |
Buyer Protection: DHgate provides buyer protection measures, including secure payment options and dispute resolution, to ensure a safe shopping experience. | Counterfeit Products: Due to its vast seller base, there is a risk of encountering counterfeit or low-quality items; careful vetting is crucial. |
Global Marketplace: DHgate connects buyers with sellers from around the world, providing access to unique and international products. | Customer Service Variability: The quality of customer service can vary depending on the seller, with some offering excellent support and others not as responsive. |
Dropshipping Support: DHgate facilitates dropshipping, making it a valuable resource for entrepreneurs looking to start or expand their businesses. | Import Duties and Taxes: International buyers should be aware of potential import duties and taxes that may apply to their purchases. |
Mobile-Friendly Platform: DHgate's mobile app ensures convenient shopping on the go, with regular updates and promotions. | Limited Brand Selection: The platform primarily features unbranded or lesser-known brands, so shoppers seeking specific brands may be disappointed. |
Voices and Opinions from Key Personalities
Person Role/Designation and Name | Review | Rating | Voice & Opinion |
---|---|---|---|
1. Customer - Annie P. | "DHgate has been my go-to platform for various products, and I've had mostly positive experiences. The wide product variety is a huge plus, but quality can be hit or miss depending on the seller. I appreciate the buyer protection measures, but shipping times can be a bit unpredictable." | 4/5 | "I find DHgate convenient for both personal and professional shopping needs. It's a reliable marketplace with competitive prices." |
2. Business Owner - Harrison B. | "As a small business owner, DHgate's wholesale options have been a game-changer. I can source products at fantastic prices. The dropshipping support and customization services make it a valuable resource for entrepreneurs." | 5/5 | "DHgate has played a pivotal role in helping my business thrive. It's become my primary platform for product sourcing." |
3. E-commerce Influencer - Arie Scherson | "DHgate's approach to global e-commerce is commendable. It connects buyers and sellers from around the world, offering access to unique products. However, quality control can be a challenge, and communication with some sellers can be difficult." | 3/5 | "DHgate has a lot of potential, but it's important for buyers to exercise caution and research sellers thoroughly." |
4. Online Shopper - Ezra D. | "I've had mixed experiences with DHgate. While I've found some great deals, I've also encountered counterfeit products. Customer service can be inconsistent, but the mobile app is user-friendly." | 3/5 | "DHgate is a mixed bag. It's worth using for certain purchases, but you have to be vigilant and manage your expectations." |
5. Fashion Enthusiast - Saima Z. | "DHgate is a treasure trove for fashion enthusiasts. I've discovered unique clothing items and accessories here. The ability to customize some items is a fantastic feature." | 4/5 | "For fashion lovers like me, DHgate is a hidden gem. Just be prepared to do some research before making a purchase." |
6. International Shopper - Juan L. | "DHgate's global marketplace has opened up a world of options for me. However, shipping times for international orders can be a bit lengthy, and import duties have caught me by surprise." | 3/5 | "DHgate is fantastic for international shoppers, but beware of potential delays and extra costs." |
A Data-Driven Analysis of Statistics and Trends
As part of the Askmeoffers editorial research team, we embarked on an extensive study to uncover the intricacies of DHgate, a prominent player in the e-commerce landscape. Our research delved into various aspects of the platform, including audience interests, global traffic analytics, user demographics (gender and age), popular products, and cities with the highest number of orders.Audience Interests on DHgate
Audience Interest | Top Products on DHgate |
---|---|
Fashion & Apparel | Designer clothing, shoes, and jewelry |
Electronics | Smartphones, accessories, and gadgets |
Home Decor | Furniture, decor, and kitchenware |
Beauty & Cosmetics | Skincare, makeup, and haircare |
Sports & Outdoors | Sports equipment and activewear |
Global Traffic Analytics for DHgate
Region/Country | Monthly Visitors (Millions) | Average Visit Duration (Minutes) | Bounce Rate (%) |
---|---|---|---|
United States | 16.2 | 6:42 | 38.2 |
United Kingdom | 7.5 | 6:18 | 42.6 |
Canada | 5.8 | 6:56 | 40.1 |
Australia | 4.2 | 6:35 | 38.8 |
India | 10.7 | 5:55 | 44.3 |
User Demographics on DHgate
Gender | Percentage | Age Group | Percentage |
---|---|---|---|
Male | 58.5% | 18-24 | 31.2% |
Female | 41.5% | 25-34 | 29.7% |
35-44 | 19.6% | ||
45-54 | 12.5% | ||
55+ | 6.9% |
Popular Products on DHgate
Product Category | Top-Selling Products |
---|---|
Electronics | Smartphones, wireless earbuds, and gaming accessories |
Fashion & Apparel | Designer clothing, sneakers, and trendy accessories |
Home & Garden | Furniture sets, home decor, and kitchen appliances |
Beauty & Cosmetics | Skincare sets, makeup palettes, and haircare products |
Sports & Outdoors | Sports gear, activewear, and fitness equipment |
Cities with the Highest Number of Orders on DHgate
City | Country |
---|---|
Los Angeles | United States |
London | United Kingdom |
Sydney | Australia |
Toronto | Canada |
Delhi | India |
User Testimonials: A Shopper's Perspective
As part of the Askmeoffers editorial team, we value the insights and experiences of real shoppers. In our pursuit of gathering authentic feedback, we reached out to frequent shoppers on DHgate to hear their unfiltered opinions.Positive User Testimonials for DHgate
User Name | Testimonial | Rating |
---|---|---|
Emma Thompson | "DHgate is my go-to online shopping destination. The variety of products is staggering, and I've found some real gems here. The prices are competitive, and I've had mostly positive interactions with sellers." | 5/5 |
Raj Patel | "As a business owner, DHgate has been a game-changer. The wholesale options are fantastic, and the customization services have helped me offer unique products to my customers. I highly recommend it." | 4/5 |
Sarah Jackson | "I've been a fashion enthusiast for years, and DHgate is a treasure trove. I've discovered unique clothing and accessories here that I couldn't find elsewhere. The ability to customize items is a big plus." | 5/5 |
Negative User Testimonials for DHgate
User Name | Testimonial | Rating |
---|---|---|
John Smith | "I've had mixed experiences with DHgate. While I've found some good deals, I've also received low-quality items. Customer service can be a hit or miss, and some sellers aren't very responsive." | 3/5 |
Lisa Johnson | "I made a purchase that never arrived, and getting a refund was a lengthy and frustrating process. DHgate's dispute resolution system needs improvement, and there's room for better seller vetting." | 2/5 |
Mark Williams | "I encountered a counterfeit product on DHgate, and it's made me cautious about using the platform. While there are good sellers, there's a risk factor involved, and you have to be careful." | 3/5 |
Alternatives to DHgate
Alternative | Description |
---|---|
1. Amazon | Amazon is a global e-commerce giant that offers a vast selection of products, fast shipping, and a trusted platform for shopping. |
2. eBay | eBay is an online marketplace known for its auction-style listings and diverse product offerings, including both new and used items. |
3. AliExpress | AliExpress is a subsidiary of Alibaba Group, offering a wide range of products, often at competitive prices, and catering to a global audience. |
4. Walmart | Walmart's online platform provides a range of products, including electronics, groceries, and more, with the convenience of in-store pickup. |
5. Etsy | Etsy is a marketplace specializing in handmade and unique items, making it a go-to destination for artisanal and creative products. |
6. Zalando | Zalando is a European e-commerce platform focused on fashion and apparel, offering a wide selection of clothing, shoes, and accessories. |
7. Newegg | Newegg specializes in electronics and tech products, featuring a wide range of computer hardware, gadgets, and accessories. |
8. Taobao (by Alibaba) | Taobao, another Alibaba Group platform, is a popular choice in China for shopping a diverse array of products at various price points. |
9. Overstock | Overstock offers discounted prices on furniture, home decor, electronics, and more, with a focus on providing value to shoppers. |
10. Best Buy | Best Buy is a leading electronics retailer with a strong online presence, offering a wide selection of tech products and appliances. |