Users Voice for Dhgate

79% users rated Terrible
3% users rated Poor
1% users rated Average
3% users rated Very Good
15% users rated Excellent
Pie Chart Review Representation for Dhgate
Dhgate Overall rating
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Quality

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Review article published on: 18 Jul 2019

Last updated by on 27 Jan 2023

"I'm the author of two non-fiction books: Wanderland shortlisted for the Stanford Dolman Award and Wainwright Prize, and the award-winning Wild Times."
Sep 2022 2.2 4.5 4.8 1.2 3.8 2.8
Oct 2022 1.4 3.6 4.8 1 4 5
Nov 2022 1.1 4.4 4.9 1.5 3.3 3.5
Dec 2022 5 5 5 5 5 5
Jan 2023 1.3 4.1 4.8 5 2.7 2.8
Line Chart for Rating of peer stores

dhgate.com

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framesdirect.com

qvc.com

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fairyseason.com

Detailed Dhgate Review by

What is dhgate?

If you're looking for a website where you can buy just about anything, dhgate is a good option. The company was founded in 2004 by Diane Wang and is headquartered in Beijing, China. This website is like an online marketplace where you can find sellers from all over the world selling various products. You can find everything from clothes to electronics to home goods on dhgate.

dhgate Standout Features

If you’re looking for a one-stop shop for all your online shopping needs, look no further than dhgate. This comprehensive online marketplace offers an impressive selection of products at competitive prices, making it an excellent option for budget-minded shoppers. In addition to its low prices, dhgate offers several standout features that make it worth checking out.
  1. One thing that sets dhgate apart from other online marketplaces is its commitment to quality control. The site has a team of quality control experts who inspect every item before it is listed for sale. This ensures that only high-quality items are sold on the site, which is a big plus for shoppers who want to be sure they’re getting good value for their money.
  2. Another feature that makes dhgate stand out is its buyer protection program. This program covers buyers for items that are not received, received but not as described, or damaged in transit. If you have any problems with an order, you can contact customer service, and they will help resolve the issue. This gives shoppers peace of mind knowing they can get help if they have any problems with their purchase.
  3. Finally, dhgate offers a wide range of payment options, making it easy for shoppers to pay for their purchases. The site accepts major credit cards, PayPal, and AliPay, so you can use the payment method that’s most convenient for you.
  4. In short, dhgate is an excellent option for online shopping. With its low prices, commitment to quality, buyer protection program, and wide range of payment options, it’s easy to see why this site is so popular with shoppers worldwide.

dhgate Pros and Cons

                        PROS                           CONS
  The website is easy to navigate, and many products are available   dhgate is based in China, and there can be significant delays in shipping times. Sometimes, orders can take weeks or even months to arrive at their destination.
  Prices are typically very competitive.   Most sellers on dhgate are based in China, and it can be challenging to communicate with them if there are any problems with an order.
  dhgate offers several convenient payment methods, including PayPal.   In some cases, buyers have reported having difficulty getting refunds or replacements for defective products.

Why Should you Use dhgate?

dhgate is a leading online marketplace for connecting buyers and sellers around the globe. They offer a wide range of products at competitive prices, and our platform provides an easy and convenient way for buyers to find what they need. dhgate also provides its customers with several advantages, including:
  1. A wide range of products: dhgate offers a vast selection of products, from electronics and fashion to home and garden items. No matter what you're looking for, you can find it on dhgate.
  2. Competitive prices: thanks to their large trade volume, they can offer their customers competitive prices on the products they need.
  3. A safe and secure platform: dhgate takes security seriously, and our platform is designed with buyer and seller protection in mind. They use the latest encryption technology to protect your personal information, and all transactions are processed through their secure server.
  4. Convenient payment options: They offer various payment options to suit your needs, including PayPal, credit card, and bank transfer.
If you're looking for a convenient and affordable way to buy or sell online, dhgate is the perfect solution. With millions of products available at competitive prices, they are sure you'll find what you're looking for on their platform.

dhgate Website Performance

The site has a clean and user-friendly interface, with a simple search bar and category tabs at the top of the page. The homepage features a selection of popular items and categories and a featured seller section. The dhgate website offers good value for money, with competitive prices on various products. The site also offers free shipping on many items, and a convenient returns policy is in place. Overall, the dhgate website is an excellent option for online shopping, offering a wide range of products at competitive prices. The site is easy to use and provides good customer service options.

dhgate Ease of Use

Overall, dhgate is easy to use. The interface is intuitive and user-friendly. You can easily browse through the different categories and find what you're looking for. The search function is also effective in helping you find specific products. The website is well organized, and the navigation is straightforward. You can use helpful filters to narrow down your search results. The product descriptions are clear and provide enough information to help you make a purchasing decision. The checkout process is simple and efficient. You can choose to pay with PayPal or a credit card. Delivery times vary depending on the seller but are generally reasonable. Overall, we had a positive experience using dhgate and would recommend it to others looking for affordable online shopping options.

dhgate Reliability

Regarding reliability, dhgate is a safe and trustworthy site to use. The company uses SSL encryption to protect your personal and financial information when purchasing. In addition, dhgate offers buyer protection against scams and fraud. If unsatisfied with your purchase, you can also take advantage of the site's return policy. As for safety, dhgate ensures that all products sold on the site are safe for use. The company requires sellers to comply with strict quality standards and thoroughly inspect all products before being listed for sale. dhgate also offers buyer protection against defective or damaged items. The customer service team is always available to assist you if you need help with anything while shopping on dhgate. You can contact customer service via live chat, email, or phone 24 hours a day, seven days a week. There is also an extensive FAQ section on the site that

dhgate Pricing

dhgate is an online marketplace that offers a wide variety of products at wholesale prices. Unlike other online marketplaces, dhgate does not charge membership fees or sales commissions. This makes it an attractive option for online shoppers looking for electronics, clothing, and home goods deals. The prices on dhgate are generally lower than those offered by retail stores or other online marketplaces. However, it is essential to keep in mind that the quality of some products may be lower than what you would find at a brick-and-mortar store or from a reputable online retailer. In addition, shipping costs can add up quickly when buying multiple items from dhgate, so it is essential to factor these into your overall budget. Overall, dhgate is a good option for shoppers looking for low prices on high-quality merchandise. Just research before making purchases to ensure you get the best possible deal.

dhgate Customer Support

When it comes to customer support, dhgate is pretty hit or miss. Some reports excellent customer service, while others have been less than satisfied. Overall, the customer support you receive will depend on who you get on the phone. One common complaint is that dhgate's customer support is often unresponsive or slow to respond to issues. This can be frustrating if you're trying to resolve a problem with an order. Another issue is that some agents lack knowledge about the site and how it works, making it challenging to resolve your problem. Overall, dhgate's customer support is a bit of a mixed bag. There are some excellent experiences to be had, but there are also some bad ones. If you're having an issue with an order, it's worth giving them a call and seeing if you can get it sorted out. Just be prepared for not getting the level of service you're hoping for.

dhgate Return and Refund Policy

dhgate is a Chinese online marketplace that facilitates the sale of manufactured products. The site has been criticized for its lack of clarity regarding its return and refund policy. The return and refund policy on dhgate is not clear. The company does not provide a phone number or email address to contact customer service. There is also no physical address listed on the website. The policy states that buyers can return items within seven days of receipt, but it is unclear if this is a money-back guarantee or if the buyer will only receive a store credit. If a buyer receives a defective item, they are entitled to a full refund, but it is unclear how returns are processed or how long they take.

dhgate Alternatives

There are many alternatives to dhgate, but not all are created equal. We've compiled a list of the best dhgate alternatives based on our research and editorial criteria.
  1. The first alternative we'll recommend is AliExpress. Like dhgate, AliExpress is a marketplace that connects buyers and sellers worldwide. However, AliExpress is a bit more user-friendly than dhgate, with a cleaner interface and better customer support. In addition, AliExpress offers buyer protection against scams and fraud, which dhgate does not currently offer.
  2. Another great alternative to dhgate is Alibaba. Alibaba is the world's largest online marketplace and has a strong presence in China (where dhgate is also based). Alibaba offers various products and services, including electronics, fashion, automotive parts, and home & garden items. While it can be challenging to navigate for first-time users, Alibaba's user-friendly search function makes it easy to find what you're looking for.
If you're looking for a more specialized marketplace, Bonanza might be a good option for you. Bonanza focuses on arts & crafts, vintage items, and collectibles - so if you're into those sorts of things, this site is worth checking out! Bonanza also has excellent customer service; in fact, they have a "No Hassle" guarantee that promises.

Recent News

DHLink Signs Service Agreement with UniUni to Optimize Logistics Management and Last-Mile Delivery Solutions for DHgate Users in Canada

DHLink, a subsidiary of DHL eCommerce, has entered into a service agreement with UniUni, a Canadian last-mile delivery provider, to optimize logistics management and last-mile delivery solutions for DHgate users in Canada. Through the agreement, DHLink will provide end-to-end tracking of DHgate orders from the point of origin to the final recipient's doorstep. In addition, DHLink will offer real-time order status updates and email/SMS notifications to keep customers updated on the progress of their shipments. The partnership between DHLink and UniUni will enable DHgate to provide an improved customer experience by offering faster and more reliable delivery services in Canada.

How will this Partnership Benefit DHgate Users in Canada?

The DHLink service agreement with UniUni will help to optimize logistics management and last-mile delivery solutions for DHgate users in Canada. This partnership will provide DHgate users with several benefits, including:
  1. Improved logistics management and delivery efficiency – The DHLink platform will help to streamlineDHgate’s logistics operations in Canada, leading to improved delivery times and increased customer satisfaction.
  2. More excellent choice of shipping options – DHgate users in Canada will now have access to UniUni’s wide range of shipping options, including express and economy services.
  3. Enhanced tracking capabilities – The DHLink platform allows DHgate users to track their shipments in real-time, from the point of origin to the destination. This will provide customers with greater peace of mind when shopping on DHgate.
  4. Competitive Pricing – The partnership between DHgate and UniUni will result in competitive pricing for shipping services, benefiting both businesses and consumers.
The DHLink-UniUni service agreement greatly optimizes logistics management and last-mile delivery solutions for DHgate users in Canada. This will allow us to offer our customers the best possible experience when shopping on our site. We are excited to partner with UniUni and look forward to providing our customers with the best possible service.

My Final Verdict

After reading through and researching the site, we have reached a final verdict on dhgate. We think the site is suitable for finding deals on electronics, clothing, and other general merchandise. The prices are often lower than in stores or other websites. However, there are some things you should be aware of before making a purchase. Some products may not be as described, so make sure to read the product description carefully. You should also check the seller's feedback score to see if they have a good reputation. If you're unsure about anything, contact customer service for more information. We think dhgate is an excellent option for those looking for deals on various items.

Recommended by 28077+ verified customers on Trustpilot

'Poor'
Based on 28077 reviews

Dhgate Recent User Reviews

User Rating

5 stars

56

4 stars

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1 stars

316

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Reviewer Name: Kayon Thompson

Review Submission Date: 2022-12-08

Review Title: Please do not buy on this website poor…
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Review Description: Please do not buy on this website poor customer service you will not get a refund. It's just bad the things are very poor quality.

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Reviewer Name: Holly

Review Submission Date: 2022-12-08

Review Title: Scam Scam Scam
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Review Description: Scam Scam Scam, Do not use this site Still waiting for order confirmation and tracking details 9 business days after the transaction was made. No way to contact customer service. Thanks DHgate

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Reviewer Name: Karim

Review Submission Date: 2022-12-07

Review Title: Its a spam site
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Review Description: Its a spam site. Unsubscribed several times, dont work. Their contact form required order number, without which you cannot submit any message. Strange!Stay away from this site.

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Reviewer Name: customer

Review Submission Date: 2022-12-07

Review Title: BANK CHARGE BACK; scamadviser.com…
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Review Description: I will ask today my BANK for CHARGE BACK of the sum I lost...I bought 1 item, not too expensive by debit card ( PayPal is not available, they have better option for dispute of the fraud ). I don't have access to my account anymore too and because of this the emails of the order disappeared. No possibility to contact on the web site, no email for support team . Also they have fraud on the Help page- Adobe Flash player is discontinued by Adobe in 2020 year... Charge back with the bank...And Global scam fighters Facebook group.

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Reviewer Name: OJ mtb

Review Submission Date: 2022-12-07

Review Title: I ordered a lot of products and before…
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Review Description: I ordered a lot of products and before I could get the tracking numbers I go to log in and it says my account has been locked for safety concerns. I make two new accounts ordering two new t shirts on one and now it has done the same and closed both accounts due to safety concerns. There is no way to contact dhgate and the online chat does not work at all. This has meant I have lost a lot of money and I did not do anything wrong on the website which should mean I should be locked out of my account. Please help as I am very angry.

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Reviewer Name: Mgbffm

Review Submission Date: 2022-12-06

Review Title: I ordered to things on Dhgate and i…
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Review Description: I ordered to things on Dhgate and i already paid for them. On your website it says that the payment is pending. Orderno: 3499932576 (pair of shoes) and 3499932575 (belt).

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Reviewer Name: Anon

Review Submission Date: 2022-12-04

Review Title: I had to return an order
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Review Description: I had to return an order. The seller agreed to refund shipping costs. I uploaded all the evidence/tracking etc. DHGate only refunded the item, not shipping (£22.40). No-one ever responds to messages despite saying they will respond within 24 hours. Customer service is absolutely non-existent. Total rip off! Will never order from them again.

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Reviewer Name: Brian

Review Submission Date: 2022-12-04

Review Title: Took my $ then closed account.
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Review Description: Made some orders had the money come out of my account and then randomly had my account closed for safety concerns with no explanation and no way of contact them as in order to get help you have to login which I can't. I've no idea if the items have been posted or if they ever will be now but what I do know is they took my money and won't let me track my orders or contact the sellers or even them for that fact.

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Reviewer Name: RV

Review Submission Date: 2022-12-04

Review Title: Attention in dhgate the staff are very very stupid
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Review Description: You place an order, pay it correctly and it is debited from your own account, then the stupid people on the Dhgate platform come and cancel the whole thing and you now have to wait for your money to be returned, how stupid are such people, this is just about them fooling customers, this has nothing to do with business. Dhgate should look more to its own sellers in dhgate who promise things and not keep them, instead of canceling legal and correct payments and orders from customers.

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Reviewer Name: Marty

Review Submission Date: 2022-12-04

Review Title: DHgate Account Closed
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Review Description: Hi , I just got signed out of my DHgate account. And it says "Your Account has been closed " everytime I attempt to sign back into my account.I made several purchases and need to reply back to the sellers and track the sending process . I was in the middle of responding to one of the sellers about an incorrect shoe size.I checked my bank account and the money has already been taken out of my account from DHgate.