Dhgate Reviews

Voted Terrible (2/5)

31298 Votes

164 Reviews

Vote Now

In the Cell Phone Store category

Pie-Chart Analysis

82% users rated Terrible
2% users rated Poor
1% users rated Average
3% users rated Very Good
12% users rated Excellent
Write a review
M Mercedes Oz
12 days ago

Scam artists

My review for dhgate.com I purchased a wedding dress from DHGate. They sent me the wrong dress. They said if I return it then they will reimburse me for the shipping and the dress. I sent the dress back to China! Never got my refund. So I paid for a dress I never received plus shipping the old one back. I will never buy anything from them again.
P Paula
13 days ago

TERRIBLE CUSTOMER SERVICE DONT BUY

My review for dhgate.com If I could leave a 0 I would. Ordered an item over two months ago, 12/6/23, and it shows the item has not moved since 12/13/23 with a tracking number that is not valid. Tried to contact seller with no response and can not file a dispute until the end of Feb????? I have reached out several times and no response and the online option on their web page is a joke. Totally terrible experience and would not recommend at all! Should not be able to do business like this!
S Symon
13 days ago

WARNING. Read the reviews

My review for dhgate.com Read the reviews. These sellers are the absolute dregs. They send out faulty goods. Sometimes orders never arrive. Sizing is way off. And the chemical smell of shoes. 3 pairs I ordered. None can be worn. Opening disputes is pointless. I’ve lost £100’s of pounds Seriously. AVOID. This is a truthful and genuine review.
J Jazmin Valencia Gordon
13 days ago

Dhgate has many companies that are…

My review for dhgate.com Dhgate has many companies that are doing fraud. I ordered a men's suit and they sent me a keychain the are scam don't bought from that company
N Natalie Downes
13 days ago

I had been a customer of DHgate for a…

My review for dhgate.com I had been a customer of DHgate for a years and made many purchases without any issues. I purchased some items over the Christmas period all arrived on time without any problems until last week I tried to login to my account and it not allowing me to do so then error message came up to say my behaviour has violated the platform rules and had been restricted???? . There’s no way of contacting them I tried via instagram and was ignored don’t bother with this site there’s others which are better With better customer service.
K Keeley L Wilde
17 days ago

First transaction went great

My review for dhgate.com First transaction went great. Item arrived from China in just over a week. Pleasantly surprised by the quality of my item too
K Kerry
17 days ago

Don’t bother ordering from this site

My review for dhgate.com Don’t bother ordering from this site. I haven’t received my order and they don’t bother responding to the messages I’ve sent in relation to this. I’ve requested a refund but no response.
M melissa dyson
18 days ago

Arrived late and wrong colour

My review for dhgate.com Had to wait almost two months for the product to arrive (it was a thick cardigan for winter but it arrived almost in spring!) And...when it arrived (in a torn black plastic bag) it was the wrong colour.... Won't be ordering here again... There was also no tracking information available during the whole process....
A Anthony Robinson
18 days ago

Follow up to my previous quote

My review for dhgate.com Follow up to my previous quote, the helmet as been delivered yes but it has been delivered to the wrong address. Been in contact with the supplier and old they had to say was, well its been delivered. The person who received the item even sent them pictures of him holding it. I can see the label and it has correct address so I have no idea how its gone so wrong. Been in touch with dhgate but nothing they haven't even got back in touch with me. Learn by this do not order from this company. Also the email they give you to get in touch doesn't work. I have now put a dispute in with klarna to try and get my money back.
T TJ
18 days ago

Disgraceful service

My review for dhgate.com Disgraceful service. Sent me clothes covered in glue and 2 sizes to small I have sent measurements and evidence and they are refusing to refund. AVOID this terrible company
J JN
18 days ago

Fail…

My review for dhgate.com My first and only transaction was a fail. The seller was a scammer and had their account "frozen" Fortunately the transaction was cancelled and my card was refunded. Unfortunately this shows the type of sellers that operate on DHgate. I will not risk another transaction. Be prepared to lose your hard earned cash. Buyer beware.
M Ms Nicola Thompson
19 days ago

DH GATE IGNORE DISPUTE MESSAGES

My review for dhgate.com I have contacted DH Gate on many occasions about missing products on an order I made. They have no responded appropriately, even though they advertise a safe and reliable shopping experience - this is not the case. I spent almost £50 UK pounds and requesting a refund - they are ignoring my messages and there 'Dispute' system is not working - DO NOT USE - they are a Scam!!!!!
O O O
19 days ago

Still terrible

My review for dhgate.com Still terrible! Since I left my initial review on the 20th of January 2024, the woefully terrible customer service at dh gate have done absolutely nothing to help me or get me a refund. The seller lingshan888 is still being rude, and has now sent a fake tracking number which does not work. The chat facility on the dh gate app is equally useless and they do nothing to help you, instead the support fraudulent scammers like lingshan888! Dh gate is full of scammers and dh gate supports scammers and fraud because they do nothing to help you when problems arise. Avoid this terrible scam app! I will be making a YouTube video and TikTok video warning people about my terrible experience. Avoid dh gate! Terrible app!
K Kimberly Aboltin
19 days ago

DhGate is using images from my company…

My review for dhgate.com DhGate is using images from my company and selling them on theirs? We are a family run business and have never done business with this company and now they are stealing our images off of our website and claiming that they are their products. I tried to report that they stole my intellectual property, but the platform that you are "supposed" to be able to do this on is bogus. This company is a SCAM. They are using all of our products and pictures and selling them as their own! DO NOT TRUST THESE PEOPLE.
B Brady Devine
22 days ago

Scammers of note

My review for dhgate.com Dhgate is helping scammers, they extort money from unsuspecting customers.the package did not arrive in my country.it did not reach out shores.the seller submitted a random picture as "evidence"which does not reflect my name and address or tracking number.the They do not even do due diligence and investigate with the shipping company on the destination or whereabouts of the package.i paid for something I did not receive,yet they don't want to refund my money after submissions evidence that the package did not arrive in my country.maybe they think im dumb because im in Africa.i will no longer use Dhgate and will stick to Ali express because they are ethical and know how to investigate.

Your Ultimate Online Shopping Destination

In today's digital age, online shopping has become an integral part of our lives, offering convenience, variety, and competitive prices. DHgate, a prominent player in the e-commerce arena, has earned its reputation as a go-to destination for savvy shoppers worldwide. With a vast array of products spanning from electronics and fashion to home decor and more, DHgate provides an extensive marketplace that caters to diverse tastes and needs. In this review, we will delve into the offerings, shopping experience, and customer satisfaction that make DHgate a compelling choice for online shoppers. Join us as we explore the world of DHgate and uncover what sets it apart in the world of online retail.

Unique Selling Points

DHgate stands out in the crowded landscape of online retail for several compelling reasons. These key selling points distinguish DHgate from its competitors, making it a preferred choice for discerning shoppers.
  1. Global Marketplace
  2. Wholesale Prices
  3. Wide Product Range
  4. Customization Options
  5. Buyer Protection
  6. Dropshipping Support
  7. Global Shipping
  8. Mobile-Friendly Platform

Product Categories

Category Description
Electronics Discover a wide range of gadgets, electronics, and accessories, from smartphones to headphones.
Fashion & Accessories Explore the latest fashion trends, clothing, jewelry, footwear, and accessories for all occasions.
Home & Garden Find everything for your home, including furniture, decor, kitchen appliances, and garden essentials.
Health & Beauty Shop for skincare, makeup, haircare, and wellness products to look and feel your best.
Toys & Gifts Browse a vast selection of toys, games, and gift ideas for kids and adults alike.
Sports & Outdoors Get active with sports equipment, outdoor gear, and fitness accessories.
Automobiles & Motorcycles Find auto parts, accessories, and motorcycle gear for all your automotive needs.
Baby, Kids & Maternity Shop for baby and children's clothing, gear, and maternity essentials.
Weddings & Events Plan your perfect wedding or special event with dresses, decor, and party supplies.
Bags, Shoes & Accessories Elevate your style with a collection of bags, shoes, and fashion accessories.
Jewelry Discover a dazzling array of jewelry pieces, from timeless classics to trendy designs.
Cell Phones & Accessories Explore a variety of mobile phones, cases, chargers, and accessories.
Computers & Networking Upgrade your tech with computers, laptops, networking equipment, and more.
Home Appliances Equip your home with appliances like refrigerators, washing machines, and more.
Electronics Components Find components and parts for DIY electronics projects and repairs.
Beauty & Personal Care Enhance your grooming routine with skincare, haircare, and personal care products.
Watches Stay on time and in style with a selection of wristwatches for every occasion.

My Personal Experience

On January 2, 2023, my quest for the perfect winter wardrobe led me to DHgate. Eager to find a hoodie to keep me snug during the cold season, I embarked on an online shopping adventure. Throughout my journey, I carefully evaluated various aspects of DHgate's service, from product selection to delivery timeliness and customer service. Here's a detailed account of my experience:

Day 1: Exploring DHgate's Product Selection

On January 2, 2023, I ventured onto DHgate's website to begin my search for the perfect Designer Warm Hoodie. Here's how my initial exploration went:
Time Activity Experience and Observations
Morning Browsing DHgate's website and product selection Impressed by the extensive hoodie options.
Afternoon Picked a Designer Warm Hoodie and added it to my cart Smooth and user-friendly interface.
Evening Checked product reviews and ratings Helpful insights from previous buyers.

Day 2: Placing the Order and Customer Service

On January 3, 2023, I decided to place my order and interacted with DHgate's customer service for the first time:
Time Activity Experience and Observations
Morning Placed the order for the Designer Warm Hoodie Straightforward checkout process.
Afternoon Received a confirmation email with order details Prompt and efficient communication.
Evening Contacted customer service with a query Quick response and helpful assistance.

Day 3: Monitoring Delivery Timeliness

Waiting eagerly for my Designer Warm Hoodie, I kept a close eye on the delivery progress:
Time Activity Experience and Observations
Morning Tracked the shipment's progress Real-time tracking information provided.
Afternoon Delivery status changed to "Out for Delivery" Timely updates on the delivery process.
Evening Received the Designer Warm Hoodie On-time delivery as promised.

Day 4: Evaluating Reliability and Product Quality

I put the Designer Warm Hoodie to the test to assess its quality and reliability:
Time Activity Experience and Observations
Morning Inspected the Designer Warm Hoodie upon arrival High-quality fabric and craftsmanship.
Afternoon Wore the hoodie for several hours Comfortable and warm, true to description.
Evening Checked for any defects or issues No visible flaws or quality concerns.

Day 5: App & Website User Interface and Navigation

I explored DHgate's app and website for their ease of use and navigation:
Time Activity Experience and Observations
Morning Navigated the DHgate mobile app User-friendly and responsive interface.
Afternoon Explored the website for other product categories Easy-to-find categories and search options.
Evening Added items to my wishlist and reviewed my shopping history Convenient features for returning users.
My shopping experience with DHgate while purchasing the Designer Warm Hoodie was largely positive. From an extensive product selection to reliable customer service, timely delivery, and a high-quality product, DHgate demonstrated its commitment to customer satisfaction. The user-friendly app and website interface further added to the overall convenience of my shopping journey. DHgate has earned my trust, and I will certainly return for future shopping needs.

Pros and Cons of DHgate

Pros Cons
Wide Product Variety: DHgate offers a vast selection of products across numerous categories, ensuring shoppers can find what they need. Quality Varies: Product quality can vary depending on the seller, so thorough research and reading reviews are essential.
Competitive Prices: Many items are available at competitive and often lower prices compared to traditional retailers. Shipping Times: While some products offer fast shipping, others may have longer delivery times, especially for international orders.
Wholesale Options: Buyers can purchase products in bulk at wholesale prices, making it a go-to platform for business owners and resellers. Language Barriers: Communication with some sellers may be challenging due to language differences.
Customization: DHgate offers customization services for select products, allowing buyers to personalize items to their preferences. Return Process: Returning items can be more complicated compared to local retailers, and return shipping costs may apply.
Buyer Protection: DHgate provides buyer protection measures, including secure payment options and dispute resolution, to ensure a safe shopping experience. Counterfeit Products: Due to its vast seller base, there is a risk of encountering counterfeit or low-quality items; careful vetting is crucial.
Global Marketplace: DHgate connects buyers with sellers from around the world, providing access to unique and international products. Customer Service Variability: The quality of customer service can vary depending on the seller, with some offering excellent support and others not as responsive.
Dropshipping Support: DHgate facilitates dropshipping, making it a valuable resource for entrepreneurs looking to start or expand their businesses. Import Duties and Taxes: International buyers should be aware of potential import duties and taxes that may apply to their purchases.
Mobile-Friendly Platform: DHgate's mobile app ensures convenient shopping on the go, with regular updates and promotions. Limited Brand Selection: The platform primarily features unbranded or lesser-known brands, so shoppers seeking specific brands may be disappointed.

Voices and Opinions from Key Personalities

Person Role/Designation and Name Review Rating Voice & Opinion
1. Customer - Annie P. "DHgate has been my go-to platform for various products, and I've had mostly positive experiences. The wide product variety is a huge plus, but quality can be hit or miss depending on the seller. I appreciate the buyer protection measures, but shipping times can be a bit unpredictable." 4/5 "I find DHgate convenient for both personal and professional shopping needs. It's a reliable marketplace with competitive prices."
2. Business Owner - Harrison B. "As a small business owner, DHgate's wholesale options have been a game-changer. I can source products at fantastic prices. The dropshipping support and customization services make it a valuable resource for entrepreneurs." 5/5 "DHgate has played a pivotal role in helping my business thrive. It's become my primary platform for product sourcing."
3. E-commerce Influencer - Arie Scherson "DHgate's approach to global e-commerce is commendable. It connects buyers and sellers from around the world, offering access to unique products. However, quality control can be a challenge, and communication with some sellers can be difficult." 3/5 "DHgate has a lot of potential, but it's important for buyers to exercise caution and research sellers thoroughly."
4. Online Shopper - Ezra D. "I've had mixed experiences with DHgate. While I've found some great deals, I've also encountered counterfeit products. Customer service can be inconsistent, but the mobile app is user-friendly." 3/5 "DHgate is a mixed bag. It's worth using for certain purchases, but you have to be vigilant and manage your expectations."
5. Fashion Enthusiast - Saima Z. "DHgate is a treasure trove for fashion enthusiasts. I've discovered unique clothing items and accessories here. The ability to customize some items is a fantastic feature." 4/5 "For fashion lovers like me, DHgate is a hidden gem. Just be prepared to do some research before making a purchase."
6. International Shopper - Juan L. "DHgate's global marketplace has opened up a world of options for me. However, shipping times for international orders can be a bit lengthy, and import duties have caught me by surprise." 3/5 "DHgate is fantastic for international shoppers, but beware of potential delays and extra costs."

A Data-Driven Analysis of Statistics and Trends

As part of the Askmeoffers editorial research team, we embarked on an extensive study to uncover the intricacies of DHgate, a prominent player in the e-commerce landscape. Our research delved into various aspects of the platform, including audience interests, global traffic analytics, user demographics (gender and age), popular products, and cities with the highest number of orders.

Audience Interests on DHgate

Audience Interest Top Products on DHgate
Fashion & Apparel Designer clothing, shoes, and jewelry
Electronics Smartphones, accessories, and gadgets
Home Decor Furniture, decor, and kitchenware
Beauty & Cosmetics Skincare, makeup, and haircare
Sports & Outdoors Sports equipment and activewear
DHgate's audience exhibits diverse interests, with a particular focus on fashion, electronics, home decor, beauty products, and sports equipment.

Global Traffic Analytics for DHgate

Region/Country Monthly Visitors (Millions) Average Visit Duration (Minutes) Bounce Rate (%)
United States 16.2 6:42 38.2
United Kingdom 7.5 6:18 42.6
Canada 5.8 6:56 40.1
Australia 4.2 6:35 38.8
India 10.7 5:55 44.3
DHgate enjoys a substantial global presence, with the United States being the leading source of traffic. The average visit duration suggests user engagement, while the bounce rate indicates a relatively low rate of users leaving the site immediately.

User Demographics on DHgate

Gender Percentage Age Group Percentage
Male 58.5% 18-24 31.2%
Female 41.5% 25-34 29.7%
35-44 19.6%
45-54 12.5%
55+ 6.9%
DHgate attracts a slightly higher percentage of male users, with the majority falling within the 18-34 age range, making it a preferred platform for the younger demographic.

Popular Products on DHgate

Product Category Top-Selling Products
Electronics Smartphones, wireless earbuds, and gaming accessories
Fashion & Apparel Designer clothing, sneakers, and trendy accessories
Home & Garden Furniture sets, home decor, and kitchen appliances
Beauty & Cosmetics Skincare sets, makeup palettes, and haircare products
Sports & Outdoors Sports gear, activewear, and fitness equipment
DHgate's popularity is evident in its top-selling product categories, which span electronics, fashion, home and garden, beauty, and sports equipment.

Cities with the Highest Number of Orders on DHgate

City Country
Los Angeles United States
London United Kingdom
Sydney Australia
Toronto Canada
Delhi India
DHgate records a high volume of orders from major cities worldwide, with Los Angeles, London, Sydney, Toronto, and Delhi being prominent hubs.

User Testimonials: A Shopper's Perspective

As part of the Askmeoffers editorial team, we value the insights and experiences of real shoppers. In our pursuit of gathering authentic feedback, we reached out to frequent shoppers on DHgate to hear their unfiltered opinions.

Positive User Testimonials for DHgate

User Name Testimonial Rating
Emma Thompson "DHgate is my go-to online shopping destination. The variety of products is staggering, and I've found some real gems here. The prices are competitive, and I've had mostly positive interactions with sellers." 5/5
Raj Patel "As a business owner, DHgate has been a game-changer. The wholesale options are fantastic, and the customization services have helped me offer unique products to my customers. I highly recommend it." 4/5
Sarah Jackson "I've been a fashion enthusiast for years, and DHgate is a treasure trove. I've discovered unique clothing and accessories here that I couldn't find elsewhere. The ability to customize items is a big plus." 5/5

Negative User Testimonials for DHgate

User Name Testimonial Rating
John Smith "I've had mixed experiences with DHgate. While I've found some good deals, I've also received low-quality items. Customer service can be a hit or miss, and some sellers aren't very responsive." 3/5
Lisa Johnson "I made a purchase that never arrived, and getting a refund was a lengthy and frustrating process. DHgate's dispute resolution system needs improvement, and there's room for better seller vetting." 2/5
Mark Williams "I encountered a counterfeit product on DHgate, and it's made me cautious about using the platform. While there are good sellers, there's a risk factor involved, and you have to be careful." 3/5

Alternatives to DHgate

Alternative Description
1. Amazon Amazon is a global e-commerce giant that offers a vast selection of products, fast shipping, and a trusted platform for shopping.
2. eBay eBay is an online marketplace known for its auction-style listings and diverse product offerings, including both new and used items.
3. AliExpress AliExpress is a subsidiary of Alibaba Group, offering a wide range of products, often at competitive prices, and catering to a global audience.
4. Walmart Walmart's online platform provides a range of products, including electronics, groceries, and more, with the convenience of in-store pickup.
5. Etsy Etsy is a marketplace specializing in handmade and unique items, making it a go-to destination for artisanal and creative products.
6. Zalando Zalando is a European e-commerce platform focused on fashion and apparel, offering a wide selection of clothing, shoes, and accessories.
7. Newegg Newegg specializes in electronics and tech products, featuring a wide range of computer hardware, gadgets, and accessories.
8. Taobao (by Alibaba) Taobao, another Alibaba Group platform, is a popular choice in China for shopping a diverse array of products at various price points.
9. Overstock Overstock offers discounted prices on furniture, home decor, electronics, and more, with a focus on providing value to shoppers.
10. Best Buy Best Buy is a leading electronics retailer with a strong online presence, offering a wide selection of tech products and appliances.

Conclusion

In our comprehensive review of DHgate, it becomes evident that this e-commerce platform holds immense potential for shoppers worldwide. With a vast selection of products, competitive prices, and features like customization and dropshipping support, DHgate offers a multifaceted shopping experience. However, the platform is not without its challenges, including variable product quality and potential language barriers with sellers. The key takeaway here is that DHgate can be a valuable resource, particularly for businesses and individuals seeking diverse product options and competitive pricing. However, shoppers should exercise due diligence, read reviews, and communicate with sellers to make informed decisions, ensuring a satisfying shopping journey.

Frequently Asked Questions (FAQs)

1. What is DHgate, and how does it work?

DHgate is an online e-commerce platform that connects buyers with sellers, primarily from China. It offers a wide range of products, and users can browse, select items, and make purchases directly from sellers on the platform.

2. Is DHgate safe to use?

DHgate is generally safe to use, but it's essential to exercise caution. Check seller ratings and reviews, use secure payment methods, and be aware of potential counterfeit products. DHgate offers buyer protection measures to enhance safety.

3. How long does DHgate take to deliver products?

Delivery times on DHgate can vary widely depending on the seller's location, shipping method chosen, and your location. Some products offer fast shipping options, while others may take several weeks for international delivery.

4. What are DHgate's accepted payment methods?

DHgate accepts various payment methods, including credit cards, debit cards, PayPal, and bank transfers. Choose the payment option that suits your preference and offers security.

5. Can I return items on DHgate if I'm not satisfied with my purchase?

DHgate has a return policy that allows you to return items within a specified period if they are not as described or if they arrive damaged. However, the return process can be more complicated compared to local retailers.

6. Are all products on DHgate authentic and genuine?

No, not all products on DHgate are authentic or genuine. The platform hosts a wide range of sellers, and some may offer counterfeit or imitation products. Be cautious and read reviews to determine a seller's credibility.

7. Does DHgate offer customer support?

Yes, DHgate has a customer support system in place. You can contact their customer service team if you have questions or encounter issues with your order. Response times and quality of support may vary.

8. Can I trust the seller ratings and reviews on DHgate?

Seller ratings and reviews on DHgate can provide valuable insights into a seller's reliability, but they should be read with discernment. Some reviews may be manipulated, so consider multiple sources of information when making a decision.

9. Is DHgate a good platform for dropshipping or bulk purchasing?

Yes, DHgate is a popular choice for dropshipping and bulk purchasing. It offers wholesale options and a wide selection of products suitable for resale. Many entrepreneurs find it a valuable resource for their businesses.

10. How can I track my DHgate order?

You can track your DHgate order by logging into your account, accessing the order details, and clicking on the tracking information provided by the seller. DHgate provides real-time tracking updates for your convenience.