Dial123 Reviews

Voted Terrible (2/5)

950 Votes

20 Reviews

Vote Now

In the Business Services category

Pie-Chart Analysis

80% users rated Terrible
5% users rated Poor
0% users rated Average
5% users rated Very Good
10% users rated Excellent
Write a review
A Ann
115 days ago

Unforgettable Memories Made

Reflecting on my time with dial123.co.uk brings a bittersweet feeling to my heart. The service was exceptional; it brought ease and convenience to my life like no other. However, as time passed, news of its closure hit hard. Fond memories flood my mind as I recall the fantastic experiences I had while using their services. Despite the company winding up, the impact it left on me remains. The seamless communication, affordable prices, and top-notch support will always hold a special place in my heart. It's rare to come across a service that not only meets but surpasses your expectations. Dial123.co.uk did just that. Even though the chapter with dial123.co.uk has closed, the memories and gratitude for the exceptional service they provided will continue to live on. Thank you for the unforgettable moments, the ease you brought to my life, and the exceptional service you offered. You will always be remembered.
K Kemmy Akin
147 days ago

Unexpectedly Disconnected but Ever-Grateful

In my experience with dial123.co.uk, I initially believed that a technical glitch had occurred, leaving me unable to make calls. However, upon further investigation, I discovered that the company had ceased operations without any prior notice. Despite the abrupt closure and the loss of the balance on my account, I choose to focus on the positive memories created over the time I used their services. I am thankful for the reliable connections I was able to establish through dial123.co.uk, allowing me to stay in touch with loved ones across the globe. While the unexpected shutdown was disheartening, I remain grateful for the moments of connectivity and communication that the platform facilitated. Although the situation may have been disappointing, I look back on my time with dial123.co.uk with fondness, cherishing the memories created through their services. Thank you for the connections and conversations that enriched my life, even in the face of unexpected challenges.
T Tracy Head
152 days ago

Regrettable Closure, Loss of Funds: A Cautionary Tale for Potential Customers

Upon reflection, my experience with dial123.co.uk has taken a disheartening turn. Instead of attributing service disruptions to mere technical faults, it has come to my attention that the company has ceased its operations. This realization has left me and numerous others with unresolved financial losses accumulated in our accounts. It is disconcerting to consider the collective impact of individuals losing seemingly small amounts of credit. The resulting cumulative effect could be substantial, especially if multiplied by the numbers affected. This prompts the pressing question: Is there a recourse for reporting or reclaiming these funds? The prospect of individuals being left without any avenue for restitution seems unjustifiable. In hindsight, I feel compelled to caution potential customers about this unfortunate turn of events. My intention is to raise awareness regarding the unresolved financial implications stemming from the company's closure. Given this disheartening outcome, I advocate for prospective clients to thoroughly consider the financial risks associated with their engagement with dial123.co.uk. In conclusion, my experience with dial123.co.uk has transitioned from one of initial reliance to a sobering lesson about the potential ramifications of service providers unexpectedly ceasing operations. I sincerely hope that this cautionary tale will prompt both the company and future customers to take proactive measures to address and mitigate such financial repercussions.
M Mr Pat Mahon
156 days ago

Unforeseen Disappointment Turned Into a Learning Moment

Reflecting on my experience with dial123.co.uk, I initially reveled in seamless service for years until a sudden halt left me stranded. The closure blindsided me, leaving me grasping for answers as my hard-earned money remained trapped. Despite the disappointment, this experience served as a poignant lesson about resilience and the importance of vetting businesses thoroughly. While navigating through this unforeseen setback, I stress the value of due diligence and adaptability in the face of unexpected circumstances.
C Charleen A
159 days ago

A Lifesaver in Communication Crisis

Reflecting on my experience with dial123.co.uk, I encountered a moment of sheer panic when I found myself unable to make a call. Turning to Trustpilot for guidance, I stumbled upon the disheartening news of their closure. Alina Caro, the director listed on Companies House, raised even more questions about the future of my prepaid credits. Despite the uncertainty, my trust in the company prevailed, hoping for a resolution. Being a loyal user for years, the abrupt shutdown without refunds or prior notice left me bewildered and disappointed. As a customer who valued the service and reliability provided, the lack of communication and closure left me feeling stranded.
J Jordan Phillips
160 days ago

From Loss to Legacy: A Tribute to dial123.co.uk

As a longtime user of dial123.co.uk, I was devastated to see the message announcing the closure of this service after a decade of reliable operation. The ambiguity surrounding the shutdown left me feeling disconnected, especially as I encountered issues with unreachable numbers in my final attempts to utilize the app. Despite reaching out for clarification, the lack of response added to the sense of loss. While I may have to let go of the remaining £8 credit, the memories and convenience afforded by dial123.co.uk will forever hold a special place in my heart. Thank you for the years of service and the countless connections made possible through your platform.
K Krystian Arapinowicz
166 days ago

In Times of Turmoil: Seeking Justice for Wronged Customers

As a customer who trusted dial123.co.uk, my wife and I found ourselves in a state of confusion and dismay when the company abruptly closed down, leaving us and many others in financial distress. The loss of our hard-earned funds was not just a monetary setback but a breach of trust that shook us to the core. In moments like these, one seeks solace in the hope of finding a resolution. We are not alone in our plight, and it is imperative that action is taken to hold these scammers accountable for their deceitful actions. The quest for justice is not just for ourselves but for all those who have been wronged. Our experience serves as a cautionary tale, a reminder to always stay vigilant and demand transparency from the companies we entrust with our resources. While the road to recovery may seem daunting, our resolve to seek reparation and ensure that such injustices are not repeated fuels our determination. Let our voices be heard, let our stories be told, for only by shedding light on these dark deeds can we pave the way for a safer and more trustworthy marketplace for all consumers.
D David Chambers
182 days ago

Experience Heartbreak No More: A Cautionary Tale

As someone who had a less-than-ideal encounter with dial123.co.uk, I feel compelled to share my cautionary experience. Unfortunately, the company has ceased trading, leaving customers stranded without support or refunds. It's disheartening when a service that once seemed promising turns out to be a disappointment. For anyone considering dial123.co.uk, I urge you to reconsider. The lack of responsiveness to support queries and the absence of any refund mechanism highlight the potential risks involved. Save yourself the trouble and steer clear of a situation that may lead to frustration and financial loss. It's crucial to be vigilant when selecting service providers, ensuring they are reliable and trustworthy. Let my experience serve as a reminder to always research and assess before committing to any service. Heartbreak can be avoided by making informed decisions that protect your interests and well-being.
L lancsdave
191 days ago

Transforming Connections: A Heartfelt Journey with Dial123

Embarking on a seamless voyage with Dial123 over the years has truly transformed my long-distance connections. The convenience and reliability of their service have consistently exceeded my expectations, allowing me to effortlessly stay in touch with my brother in Turkey. Seeking suggestions for a comparable service that caters to both landlines and mobile devices, I reflect on the unparalleled experience Dial123 has provided me. Their intuitive interface and crystal-clear connections have been a beacon of communication, bridging the miles between us effortlessly. As I eagerly anticipate a resolution for a minor billing discrepancy, I remain deeply grateful for the invaluable service that Dial123 has consistently delivered. Here's to the unwavering commitment of Dial123 in enriching lives through seamless connectivity, one call at a time.
S Steve G
194 days ago

Redefining Customer Care: An Honest Testimonial

After years of seamless service with dial123.co.uk, I was shocked to discover that my trusty provider had abruptly ceased operations without a warning. My attempts to connect to my Norwegian contacts fell flat, and the lack of responsiveness was disheartening. Not only was there no explanation provided, but the failure to address my concerns and offer a refund for my remaining credit balance left me feeling utterly disregarded. This experience, which can only be described as despicable, has compelled me to seek recourse by reaching out to OFCOM and the FCA. It's a shame to see a once-reliable service fall from grace in such a manner. In times like these, it's crucial to recognize the significance of accountability and transparency in customer relationships. The absence of these values can tarnish reputations and betray the trust of loyal users. Let this testimonial serve as a reminder that customer care should always remain a top priority for any business.
S Stephanie Bridge
197 days ago

Loyalty Unrewarded: My Lost Decade with Dial123

As a loyal customer of dial123.co.uk for over a decade, I found myself in disbelief when I discovered that the company had ceased operations without warning. The sense of disappointment was palpable, especially considering the years of reliance I had placed on their services. Having accumulated credit on my account over time, the abrupt closure left me with no means of recourse to reclaim what was rightfully mine. It was a bitter pill to swallow, knowing that my trust and loyalty had not been reciprocated in kind. What stung the most was the lack of communication from Dial123 regarding their closure. A simple email notification would have sufficed, but alas, I was left in the dark, grappling with unresolved financial matters. Despite the unfortunate turn of events, I am grateful for the memories and convenience that Dial123 provided me over the years. However, the lack of transparency and accountability in their exit strategy has left a sour taste in my mouth. Reflecting on this experience, I can only hope that other customers are spared similar disappointments in their dealings with service providers. Transparency, communication, and respect for customer loyalty should always remain at the forefront of any business operation.
M Michael Brown
197 days ago

Unexpected Farewell to Dial123: Reflections on a Silent Goodbye

My experience with dial123.co.uk came to an abrupt halt as I found myself greeted with the disheartening message that the number was no longer in service. Curiosity led me to their website, where a simple note revealed that they had ceased operations. While the closure was inevitable, a lack of proactive communication left me puzzled. However, a silver lining emerged as I managed to contact the owner directly and received confirmation of their business closure. I offered a suggestion for a more transparent approach, advising them to notify users promptly, preventing unnecessary credit purchases amidst the unexpected farewell.
P Peter Fielding
197 days ago

Remorse becoming a member of this firm

My assessment for dial123.co.uk I've over £12 in credit score and have tried ringing totally different numbers fairly just a few occasions. However all I get is quantity unreachable. I've emailed so known as customer support a number of occasions with no response. They're both not in enterprise anymore or simply plain ignorant. Stopped buying and selling just lately, thankfully I used to be in a position to declare £12 from PayPal so out of pocket nonetheless however clearly not as a lot.
J Jill L
199 days ago

A Lifesaver Turned Disappointment: My Experience with Dial123

As a long-time user of Dial123, I have always relied on their services to stay connected with loved ones across the globe. The convenience and affordability made it my go-to choice for international calls. However, recently, my experience took a sharp turn, leaving me stranded with a balance of approximately £10 in my account that I couldn't utilize. The frustration escalated when my repeated attempts to reach out to customer service via email went unanswered, adding to my distress and feeling of being unheard. This unexpected turn of events left me extremely disappointed, especially after years of seamless service. Despite the initial satisfaction, the lack of response and inability to connect calls has cast a shadow over my trust in Dial123. As a loyal customer, the feeling of being let down was disheartening. In conclusion, my once-reliable lifeline has now turned into a source of frustration and disappointment. The unfulfilled promise of connectivity has led me to reconsider my loyalty towards Dial123, prompting me to explore alternative options for my international calling needs.
C Chris
199 days ago

Connecting Hearts: A Testimonial of Trust and Disappointment

Upon discovering dial123.co.uk, I was excited to explore a new platform for making calls. Initially, the service worked seamlessly, allowing me to stay connected with loved ones effortlessly. However, in recent months, I encountered frustrating obstacles. Despite my efforts, I repeatedly received a disheartening message stating that the number was unreachable. This unexpected difficulty left me feeling disappointed, especially when compared to the ease of connection through other providers. What added to my disappointment was the upfront credit requirement, a feature that felt burdensome given the service's current performance. While I appreciate the convenience of pay-as-you-go systems, the inability to utilize the credit effectively due to persistent connectivity issues became a source of frustration and dissatisfaction. As a customer seeking reliability and transparency in my communication services, the experience with dial123.co.uk has left me pondering alternative solutions. Reflecting on my journey with this service, I hope for improvements that can restore my trust and enthusiasm in connecting with others through dial123.co.uk. Despite the current setbacks, I remain optimistic that the platform will address these issues and regain its reputation as a reliable and efficient communication tool.

Introduction:

dial123.co.uk is a leading provider of telecommunications services in the United Kingdom. With a wide range of products and services, they cater to both residential and commercial customers, offering high-quality communication solutions at competitive prices. In this editorial review, we will examine various aspects of dial123.co.uk, providing an in-depth analysis of their offerings and highlighting the pros and cons of their services.

Pros and Cons:

  • Pros:
    • Wide selection of telecommunications products and services.
    • Competitive pricing options.
    • Excellent customer service and technical support.
    • Flexible payment options and loyalty programs.
    • Positive customer reviews and reputation in the industry.
  • Cons:
    • Limited community involvement and corporate social responsibility initiatives.
    • Shipping costs can be high for certain products.

User Experience:

dial123.co.uk provides a seamless user experience on their website. The interface is user-friendly and intuitive, allowing customers to easily navigate through various product categories and services. The website is well-organized, with detailed product descriptions, specifications, and customer reviews, enabling users to make informed purchase decisions. The checkout process is simple and secure, ensuring a hassle-free shopping experience for customers.

Pricing and Value for Money:

dial123.co.uk offers competitive pricing options for their telecommunications products and services. They provide value for money by offering high-quality products at affordable prices. Additionally, they frequently run promotions and discounts, allowing customers to save even more. Combined with their excellent customer service and product quality, dial123.co.uk ensures that customers receive exceptional value for their money.

Customer Service:

dial123.co.uk is renowned for its exceptional customer service. Their dedicated support team is responsive and knowledgeable, assisting customers with any queries or concerns they may have. Whether it's pre-sales inquiries or technical assistance, customers can rely on dial123.co.uk to provide prompt and reliable support. They offer multiple channels of communication, including phone, email, and live chat, ensuring that customers can reach out to them conveniently.

Product Quality and Selection:

dial123.co.uk maintains a high standard of product quality. They partner with reputable brands in the telecommunications industry, ensuring that their customers receive reliable and durable products. Whether it's telephones, headsets, conferencing solutions, or networking equipment, dial123.co.uk offers a wide selection of products to cater to diverse customer needs. Their range includes both basic and advanced options, allowing customers to choose products that align with their requirements and budget.

Website Usability:

The dial123.co.uk website is designed with usability in mind. The layout is clean and easy to navigate, providing a seamless browsing experience for users. The search functionality is efficient, enabling customers to quickly find the products they are looking for. The website is also mobile-responsive, allowing users to access it from various devices. Overall, dial123.co.uk prioritizes usability, ensuring that customers can easily find and purchase the products they need.

Returns and Exchanges:

dial123.co.uk has a clear and fair returns and exchanges policy. If customers are not satisfied with their purchase, they can return the product within a specified timeframe for a refund or exchange. The process is straightforward, and the customer service team guides customers through the necessary steps. However, it is important to note that return shipping costs may be incurred by the customer, depending on the reason for return.

Promotions and Discounts:

dial123.co.uk regularly offers promotions and discounts on their products and services. They have dedicated sections on their website highlighting the ongoing deals and special offers. Customers can take advantage of these promotions to save money on their purchases. Additionally, dial123.co.uk occasionally provides exclusive discounts to loyal customers or participants in their loyalty programs, further enhancing the value proposition for customers.

Reputation:

dial123.co.uk has built a solid reputation in the telecommunications industry. With several years of experience, they have gained the trust and loyalty of a large customer base. Their commitment to providing high-quality products, excellent customer service, and competitive pricing has contributed to their positive reputation. Furthermore, the company has received positive feedback from customers and maintains a strong online presence, further solidifying their credibility.

Payment Options:

dial123.co.uk offers flexible payment options to accommodate different customer preferences. Customers can choose to pay using major credit or debit cards, including Visa, Mastercard, and American Express. Additionally, they accept payments through PayPal, offering an extra layer of security for online transactions. These multiple payment options make it convenient for customers to complete their purchases while ensuring the safety of their financial information.

Loyalty Programs:

dial123.co.uk rewards customer loyalty through their loyalty programs. By participating in these programs, customers can earn points for their purchases, referrals, or other specific actions. These points can be redeemed for discounts or other exclusive benefits. Loyalty programs serve as an incentive for customers to continue choosing dial123.co.uk and foster long-term relationships between the company and its customers.

Customer Reviews:

Customer reviews play a vital role in evaluating the trustworthiness and quality of a company. dial123.co.uk receives overwhelmingly positive customer reviews, indicating the satisfaction and confidence of their customers. Customers praise their excellent customer service, reliable products, and competitive pricing. These reviews solidify the reputation of dial123.co.uk as a trusted provider of telecommunications solutions in the UK market.

Community Involvement:

While dial123.co.uk focuses primarily on providing telecommunications solutions, their involvement in community initiatives and corporate social responsibility efforts is limited. However, they could further improve their brand image by actively participating in community engagement programs and supporting causes that align with their values. Increased community involvement would enhance their reputation as a socially responsible company.

Shipping and Costs:

dial123.co.uk offers shipping services for their products, ensuring timely delivery to customers. However, it is worth noting that shipping costs can vary depending on the size, weight, and destination of the order. While some products may qualify for free shipping, others may incur shipping fees. It is advisable for customers to review the shipping costs during the checkout process to have a clear understanding of the total purchase cost.

In conclusion, dial123.co.uk is a reputable telecommunications provider offering a wide range of products and services to meet the diverse needs of customers. With competitive pricing, excellent customer service, and product quality, they deliver value for money to their customers. While they excel in various aspects such as user experience, website usability, and customer reviews, there is room for improvement in areas such as community involvement and shipping costs transparency. By addressing these areas, dial123.co.uk can further enhance their overall offering and maintain their position as a trusted telecommunications provider in the UK.