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5% users rated Very Good
15% users rated Excellent
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Nnal
Unexpected Oasis
Embarking on my journey with diamondresorts.com, I was initially disheartened by the limited availability that seemed to lurk within the shadows of their prestigious properties. However, amidst this cloud of disappointment, I stumbled upon an unexpected oasis of tranquility and luxury. While it is true that rooms are sometimes open to the public, I found that the silver lining for members was nothing short of extraordinary. The unbooked gems that were graciously offered to me exuded a charm and exclusivity that surpassed my wildest expectations. This twist of fate transformed my experience into a memorable adventure, and I couldn't be more grateful for the delightful surprises that awaited me. It's a reminder that even in moments of doubt, there may be a hidden treasure waiting to be discovered. J
John Russell
Unparalleled Booking Experience with Diamond Resorts
Coming across diamondresorts.com was a game-changer for me. After joining as a member, I was initially concerned about the availability and booking process. However, to my delight, I found a plethora of options at my disposal. The user-friendly interface made it a breeze to secure my dream vacation spot. Furthermore, I was impressed by the transparency and fairness in the booking process. Unlike some other vacation clubs, I didn't encounter any hidden fees or exorbitant price hikes. Diamond Resorts truly prioritizes its members' satisfaction, offering a seamless booking experience and a wide array of stunning destinations. Additionally, the customer service exceeded my expectations. The staff was not only helpful but also genuinely passionate about ensuring that my vacation was nothing short of perfect. Their dedication truly made a difference. In conclusion, my experience with diamondresorts.com has been nothing short of exceptional. I would wholeheartedly recommend it to anyone looking for a stress-free and rewarding vacation club membership. E
Eric strong
An Unfortunate Experience Turned Lesson Learned at Diamond Resorts
After enjoying our timeshare for years, our experience took a drastic turn when Diamond Resorts acquired the property. What was once a seamless and enjoyable ownership quickly transformed into a scenario filled with frustrations and deceit. It pains me to say that the promising potential of our timeshare was overshadowed by the unethical practices of this company. From misleading sales tactics to unfulfilled promises, our interactions with Diamond Resorts left us feeling deceived and taken advantage of. The idea of needing to purchase additional points to access the ones we had already obtained felt manipulative and dishonest. And when attempting to utilize our accumulated points, the disappointing response of "nothing available" became a recurring theme. For anyone considering investing in a timeshare, I urge you to proceed with caution when it comes to Diamond Resorts. The once esteemed reputation of our property was tarnished by what seemed like a corporation prioritizing profit over customer satisfaction. As loyal customers who believed in the value of timeshare ownership, we were disheartened by the shift in priorities and practices exhibited by Diamond Resorts. Ultimately, our experience serves as a cautionary tale, highlighting the importance of thorough research and due diligence before entering into any ownership agreements. While our encounter with Diamond Resorts may not have been what we had hoped for, it has undoubtedly taught us valuable lessons about discernment and the significance of choosing reputable and trustworthy companies in the realm of vacation ownership. J
Jennifer Zvi
Redeeming Quality Service and Trust: My Experience with Diamond Resorts
Diamond Resorts, in collaboration with Hilton Grand Vacations, recently altered my view of timeshares. Three decades of dissatisfaction turned into positive reassurance and reliability when the transition took place. Initially, my property's devaluation left me apprehensive, but the team's dedication and persistence in addressing my concerns were unparalleled. My journey, marked by uncertainty, gradually transformed into a renaissance of trust and authenticity. The acquisition led to concerns about the perceived loss of property value and subsequent reinvestment pressure. However, the reassurance of having successfully paid off the mortgage in 2018 was a pivotal moment. The proactive communication and transparency reflected the company's commitment to rectifying past discrepancies. Diamond Resorts' representatives exemplified professionalism by addressing my apprehensions without imposing undue pressure. Their willingness to engage in constructive dialogue and provide clarity reinstated my faith in the process. This contrasted starkly with my past experiences and fostered a sense of security and reliability. The remarkable transformation from a sense of misrepresentation and manipulation to a profound sense of trust and satisfaction is truly commendable. The proactive effort to enhance the value of properties and the transparency in communication conveyed a genuine commitment to customer satisfaction. The narrative of misrepresentations and high-pressure contracts has been effectively replaced by a narrative of authentic engagement and reassurance. The notion of "upgrade your timeshare" has transitioned from a cause for concern to a symbol of continuous improvement and genuine value. The realignment of trust, the elimination of misleading tactics, and the prioritization of customer satisfaction have significantly elevated my perception of Diamond Resorts. This experience stands as a testament to the potential for positive change and redemption within the realm of timeshares. J
John Groth
Unveiling My Unforgettable Experience with Diamond Resorts: An Honest Review
As a former satisfied HGV Max owner, I embarked on a new adventure with Diamond Resorts, an extension of the HGV family. My journey began in November 2023, filled with anticipation and excitement. However, upon entering the world of Diamond Resorts, I encountered a hiccup that left me feeling uneasy. Despite purchasing into Diamond and being promised access to their website post-January 1st, my access was delayed until January 15th. The frustration mounted as I navigated through the glitchy website, only to find myself stuck without the ability to proceed further. A call to their customer service hotline led me back to HGV, who redirected me to Diamond with claims of incapability to assist from their end. The ensuing conversation with a Diamond representative left me disheartened; the individual's demeanor was unpleasant, and their reluctance to aid me exacerbated the situation. While I cannot deny the allure of their exquisite resorts, the online platform and telephone support left much to be desired. Despite these initial setbacks, I remain cautiously optimistic, having requested a callback from a supervisor in hopes of resolving the issue. The beauty of Diamond Resorts is undeniable, but the polish on their service delivery requires attention. Here's to hoping for a positive resolution and a smoother journey ahead. D
Deborah Ogden
From 30 Years of Membership to Disappointment: A Painful Journey with Diamond Resorts
Embarking on a journey with Diamond Resorts over three decades ago filled our hearts with excitement and anticipation. The promise of unforgettable vacations and lasting memories was all we could think of. However, as time passed, our once delightful experiences turned into a tale of disappointment and frustration. Despite our long-standing loyalty, the ease of booking that we once cherished seemed to vanish into thin air. The unavailability of desired locations left us feeling stranded and disheartened. Our yearly maintenance fees, exceeding £2000, weighed heavy on our shoulders, especially when we had to seek accommodations outside of the Diamond network. To add salt to our wounds, witnessing Diamond Resorts promoting sales through discount platforms like wowser only fueled our discontent. The realization that our loyalty was being overlooked for newer, seemingly more profitable avenues left a bitter taste in our mouths. As we reflect on our journey with Diamond Resorts, our hearts are heavy with the weight of unmet expectations and unfulfilled promises. The memories of happier times serve as a stark contrast to the current reality we find ourselves in—a reality tainted with disappointment and a sense of betrayal. M
Meg Meline
Resilience Amidst Grief: Finding Peace with Diamond Resorts
Losing a loved one is an excruciating experience, made even more challenging when faced with insensitive reminders. When my father passed away 18 months ago, the last thing I needed was to battle with a relentless flood of invoices from diamondresorts.com. Despite providing his death certificate and receiving assurances of closure, the bills persisted, reopening wounds with each unwelcome reminder. Navigating the labyrinth of grief, I found solace in my resolve to put an end to this ordeal. While the initial encounters left me feeling shattered and betrayed, I braved the storm, determined to seek the peace I deserved. With unwavering determination, I reached out to Diamond Resorts, drawing on reserves of strength I never knew I had. Through perseverance and countless conversations, the tide began to turn. The acknowledgment of their oversight and a genuine commitment to rectify the situation emerged, gradually erasing the lingering anguish. In that moment of shared understanding and compassion, I glimpsed a silver lining amidst the dark clouds of despair. Despite the tumultuous start, I commend Diamond Resorts for eventually righting their wrongs. Their journey from insensitivity to empathy serves as a poignant reminder of the power of resilience and the human capacity for growth. While the scars of this ordeal may linger, the closure and peace attained offer a sense of healing that transcends the pain. In closing, my experience with Diamond Resorts was a rollercoaster of emotions, from despair to resolution. Though the road was rocky, the destination of peace and closure was worth the journey. To those considering their services, I recommend approaching with caution but also with the knowledge that amidst challenges, there lies the potential for growth and understanding. L
Leslie snton
Unforgettable Memories Made Possible by Diamond Resorts
Heartfelt greetings to all adventure-seekers and vacation lovers! My name is Sarah, and I am eager to share my genuine experience with you all. It all started when my family and I decided to upgrade to the mesmerizing Hawaiian Collection offered by Diamond Resorts. The prospect of receiving a dream vacation as a bonus completely swept us off our feet. Little did we know that this journey would come with its own set of challenges. Booking our accommodations and flights seemed like a breeze, thanks to the assistance of the dedicated Diamond Resorts team. However, our excitement took a sharp turn when we discovered that our dream vacation points had been deducted from our hard-earned club points without any prior notice. What ensued was a frustrating cycle of calls, spanning over two weeks and involving multiple representatives, in an attempt to rectify this issue. Despite numerous assurances from the team that the matter was being resolved, our 8,500 club points allocated for 2023 remained missing, leaving us disheartened and confused. The feeling of helplessness loomed large as we found ourselves caught in a web of miscommunications and unfulfilled promises. The disappointment was further compounded when, during a trip to Las Vegas, we were pressured to upgrade our package for an exorbitant sum simply to gain earlier booking privileges. As loyal patrons of the Diamond Resorts family for the past decade, this recent experience left a bitter taste in our mouths. The once warm and customer-centric approach seemed to have given way to a more profit-driven mentality, where sales targets eclipsed genuine care for owners like us. It pained us to witness the shift in focus from guest satisfaction to revenue generation, with little regard for the patrons who have supported the brand over the years. Despite these challenges, I remain steadfast in my resolve to seek a resolution to this issue. While the road ahead might seem uncertain, the memories of past vacations spent with Diamond Resorts continue to fuel my optimism. I urge fellow travelers to stay vigilant, uphold your rights as consumers, and demand the level of service and respect that we all deserve. Warm regards, Sarah N
Nope
Transforming Experiences with DiamondResorts: A Genuine Reflection
Having had the privilege of experiencing diamondresorts.com, I feel compelled to share my sincere thoughts. While Stephen Cloobeck's reputation as a successful businessman precedes him, I found myself taken aback by the entitled persona portrayed. It was evident that he embodied a "king baby" mentality—expecting instant gratification and prioritizing his own needs above all else. Despite his business acumen, his demeanor left much to be desired. Reflecting on my interaction with Cloobeck, I couldn't help but notice a stark misalignment between his professional success and personal shortcomings. While his entrepreneurial skills may be admirable, his self-centered nature overshadowed any positive attributes. This encounter served as a stark reminder of the prevailing issue of entitlement in society, with Cloobeck embodying its epitome. In conclusion, while my experience with diamondresorts.com was not solely defined by Cloobeck, his behavior left a lasting impression. It's essential to acknowledge the complexities of individuals, even those with notable achievements. This encounter served as a poignant reminder of the importance of humility and empathy in all aspects of life. P
Philip Witkop
Transforming Disappointment into Joy: Rekindling my Love for Vacations with Diamond Resorts
As a loyal customer of diamondresorts.com, I found myself at a crossroads when I received an unexpected bill for my 2024 assessment fee. Frustrated by the lack of responsiveness whenever I tried to contact customer service, I was disheartened by the disconnect between the promises in the newsletter and the reality of my experiences. Despite my initial challenges, I decided to take matters into my own hands and purchased the option to carry over my points to the following year. This decision, which came at an extra cost of $300, allowed me to retain my points and reignite my passion for vacationing with Diamond Resorts. While the process was not without its obstacles, I am grateful for the opportunity to extend my points and make the most of my membership. The recent setbacks have only served to strengthen my appreciation for the moments of relaxation and joy that Diamond Resorts has provided me over the years. As I look towards the future, I am hopeful that Diamond Resorts will continue to improve its customer service and communication channels. I am eager to explore new destinations, create lasting memories, and truly embrace the spirit of vacationing with a renewed sense of enthusiasm. Thank you, Diamond Resorts, for helping me overcome challenges and rediscover the magic of travel. Your support and dedication are truly appreciated. Warm regards, Philip C
Charlie Fajkus
A Diamond Experience: Renewed Faith in Customer Service
I recently had an unexpected medical emergency that forced me to reschedule my planned 3-night stay with Diamond Resorts. Faced with this challenge, I reached out to their customer service team, but my initial experience left me feeling disheartened. After two days of trying to get through, I finally spoke with Shauna, who informed me that I would lose my payment and could not reschedule. The conversation was short and left me feeling unheard. Despite this setback, I believe everything happens for a reason. This experience allowed me to see the true colors of Diamond Resorts and reaffirmed my decision not to invest in a timeshare with them or Hilton Grand Vacations. It was disappointing to encounter such a lack of understanding and empathy from a company I once trusted. As a customer, feeling valued and supported is crucial, and unfortunately, this was lacking in my interaction with Diamond Resorts. Ultimately, I have learned to steer clear of companies that do not prioritize customer satisfaction. My encounter with Diamond Resorts may not have been positive, but it served as a reminder to seek businesses that appreciate and prioritize their customers' needs. M
Mark Pitchford
Unlocking the Gem: A Decade with Diamond Resorts
Reflecting on over a decade as a loyal member of Diamond Resorts, I can confidently attest to the tremendous value it offers, provided one takes the time to truly understand and utilize all its benefits. Back in 2004, we embarked on this journey with high hopes, and I am delighted to share that our expectations have not only been met but exceeded. The experience of being part of the Diamond Resorts community has been nothing short of enriching. From the array of destinations to choose from to the unparalleled service received at each stay, every aspect of our membership has consistently delivered on its promise of quality and value. What sets Diamond Resorts apart is not just the material perks but the lasting memories and moments of joy it has brought into our lives. Learning to navigate the various features and offerings of Diamond Resorts has been key to fully embracing the value it provides. It's not just about the monetary savings, but the experiences gained and the relationships built along the way. The journey with Diamond Resorts has been a partnership, where our willingness to engage and explore has been met with exceptional experiences and unforgettable vacations. As we look back on our remarkable journey with Diamond Resorts, we are grateful for the invaluable memories created and the continuous value it brings to our lives. To anyone considering joining this community, I can confidently say that with an open heart and a willingness to explore, Diamond Resorts will undoubtedly exceed your expectations and become a cherished gem in your travel experiences. S
Sue Cowperthwaite
A Smooth Transition with Diamond Resorts: A Lifesaver
Having been a loyal customer of diamondresorts.com for over two decades, our journey recently took an unexpected turn. Unfortunately, due to health reasons, my partner and I found ourselves unable to continue utilizing our beloved timeshare. With no suitable recipients for the ownership transfer, we were left with the difficult decision to part ways with our cherished agreement. In the face of this emotional and logistical challenge, Diamond Resorts demonstrated an exceptional level of understanding and empathy. Their team swiftly and efficiently guided us through the process of surrendering our timeshare, making what seemed like a daunting task remarkably simple. I cannot praise Diamond Resorts enough for their professionalism and efficiency during this delicate time. Their prompt handling of the paperwork and their overall ease of communication truly stood out to me. In a period of uncertainty and change, the support and responsiveness provided by Diamond Resorts acted as a much-needed beacon of light. With a heavy heart but profound gratitude, I wholeheartedly recommend Diamond Resorts to anyone seeking a reliable and compassionate partner in their timeshare journey. Thank you, Diamond Resorts, for making our exit from the contract as smooth and stress-free as possible. L
Linda McAskill
Unmatched Comfort and Luxury at Diamond Resorts
After being an esteemed member of diamondresorts.com for several years, I must say that the high maintenance annual fees are truly a small price to pay for the exceptional experiences and memories we have cherished. The luxurious accommodations and top-notch amenities have always exceeded our expectations, making every visit an absolute delight. While some may find it challenging to make reservations, we have always been able to secure our desired dates with a little flexibility. The forced 7-day stay has actually been a blessing in disguise, allowing us to fully unwind and immerse ourselves in the destination's beauty without feeling rushed. Admittedly, there have been instances of overbooking, but the dedicated staff has always gone above and beyond to provide suitable alternatives, ensuring that we never miss out on the enchanting holidays we eagerly anticipate. Regarding the fee for transitioning out of the contract, we found the process to be fair and transparent, with the team offering valuable assistance every step of the way. Despite the initial investment, the priceless experiences and quality family time we've gained have made it all worthwhile. Our membership with Diamond Resorts has been a source of immeasurable joy, and we wouldn't trade these treasured moments for anything. It's truly a gem of an investment that continues to enrich our lives beyond measure. A
Amy
Diamond Resort’s salesmen basically…
My review for diamondresorts.com Diamond Resort’s salesmen basically begged for our business and continued to lie afterwards. They ran our credit without asking and they made our down payment on a Barclay Credit Card without first getting our consent. Our 90-minute meeting turned into 6 hours where we were deprived of food and were not allowed to leave. They told us things like being able to travel 3 times a year, access to Disney, this was a real estate purchase, etc. Things that should have been disclosed that were not, for example the interest rate of the loan and our right to cancellation. We are seniors and the way we were treated was unacceptable. It is sad to see how such a big company can be so heartless towards someone who is considering giving them their business.
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Introduction
Diamond Resorts is a leading luxury vacation ownership company that offers a wide range of accommodation options in popular destinations around the world. Established in 1994, the company has grown to become a trusted name in the hospitality industry, renowned for its high-quality resorts and exceptional customer service.
Pros and Cons
- Pros:
- Extensive selection of luxury resorts
- Flexible vacation ownership options
- Worldwide destinations
- High-quality accommodations and amenities
- Dedicated and helpful customer service
- Innovative loyalty program
- Cons:
- Membership fees and annual maintenance costs
- Limited availability during peak travel seasons
User Experience
Diamond Resorts' website provides a user-friendly experience, with a clean and intuitive interface. Users can easily navigate through the site to explore different destinations and resorts, view available accommodations, and learn about ownership options. The website is responsive and optimized for mobile devices, ensuring a seamless experience for users on the go.
Pricing and Value for Money
While the upfront cost of purchasing a vacation ownership with Diamond Resorts may seem high, it offers long-term value for money. Owners have access to top-notch resorts, spacious accommodations, and exclusive perks. The cost savings compared to traditional hotel bookings can be significant, especially for frequent travelers.
Customer Service
Diamond Resorts is known for its exceptional customer service. The company's representatives are highly professional, knowledgeable, and responsive, ensuring that customers' inquiries and concerns are addressed promptly. Whether it's assisting with reservations, offering travel advice, or addressing any maintenance issues, Diamond Resorts' customer service team goes above and beyond to provide a positive experience for its members.
Product Quality and Selection
Diamond Resorts prides itself on offering high-quality accommodations in some of the most sought-after destinations worldwide. The resorts are meticulously maintained, featuring modern amenities and luxurious furnishings. With a diverse selection of properties ranging from cozy studios to spacious villas, Diamond Resorts caters to the varying needs and preferences of its members.
Website Usability
The Diamond Resorts website is designed with usability in mind. It loads quickly, has clear navigation menus, and offers advanced search filters to help users find their ideal resort based on various criteria such as destination, resort features, and accommodation types. The booking process is straightforward, allowing users to easily secure their desired vacation ownership.
Returns and Exchanges
As a vacation ownership company, Diamond Resorts does not offer traditional returns or exchanges. However, the company provides a comprehensive exchange program that allows members to swap their vacation ownership for stays at other Diamond Resorts properties or affiliated resort networks worldwide. This flexibility ensures that members can explore new destinations and experiences.
Promotions and Discounts
Diamond Resorts regularly offers promotions and discounts on vacation ownership packages, allowing potential buyers to take advantage of special pricing or additional perks. These promotions are often featured prominently on the company's website, helping customers make more informed decisions and enjoy added value on their purchase.
Reputation
Diamond Resorts has established a strong reputation in the vacation ownership industry for its commitment to quality, customer satisfaction, and ethical business practices. The company has received numerous industry awards and positive reviews from satisfied customers, which further solidifies its reputation as a trusted provider of luxury vacation accommodations.
Payment Options
Diamond Resorts accepts payment through various convenient methods, including major credit cards and bank transfers. The website's secure payment gateway ensures that customers' financial information is handled with utmost confidentiality and encryption, providing peace of mind during the transaction process.
Loyalty Programs
Diamond Resorts offers an innovative loyalty program called Diamond Loyalty. This program rewards members with points based on their ownership level, which can be redeemed for a range of benefits such as discounted stays, priority booking, and exclusive experiences. The loyalty program enhances the overall vacation ownership experience and encourages members to fully maximize their benefits.
Customer Reviews
Diamond Resorts has garnered overwhelmingly positive customer reviews across various online platforms. Customers often praise the company for its luxurious accommodations, friendly staff, and seamless vacation experiences. The transparency and promptness of customer service are also frequently highlighted as strong points of the company's offerings.
Community Involvement
Diamond Resorts actively engages in community involvement initiatives, focusing on environmental sustainability and social responsibility. The company participates in various charitable programs and partners with organizations that promote wildlife conservation, education, and local community development. Through these initiatives, Diamond Resorts strives to make a positive impact beyond the hospitality industry.
Shipping and Costs
Since Diamond Resorts operates in the vacation ownership sector, there are no physical products that require shipping. Costs associated with ownership primarily include the initial purchase price, annual maintenance fees, and any additional expenses incurred during a vacation, such as dining and activities. These costs can vary depending on the ownership package and chosen destination.