Dickblick Reviews

Voted Good (4/5)

189 Votes

42 Reviews

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In the Art Supply Store category

Pie-Chart Analysis

14% users rated Terrible
7% users rated Poor
0% users rated Average
14% users rated Very Good
64% users rated Excellent
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Q Quantumental Company
57 days ago

Unparalleled Service and Unfortunate Setbacks

I recently had an experience with dickblick.com that left me feeling disappointed. While I have been a loyal customer for quite some time, my recent order encountered a few unexpected hiccups. Despite ordering items listed as available, I later discovered that two of the items were actually on back order, a detail that was not initially communicated to me. This became particularly inconvenient as the majority of my order consisted of Christmas gifts, and I was traveling, making timely delivery crucial. After a week of waiting, I received an email apologizing for the oversight and informing me that the two items had not been shipped. To add to the frustration, when one of the back-ordered items was finally shipped, I was charged $15.75 for shipping, despite the item itself retailing for $14. This was especially disheartening considering my initial order had qualified for free shipping. While this experience fell short of my expectations and left me feeling let down, I must acknowledge the promptness of their response and the efforts made to rectify the situation. As a long-time patron of this store, I sincerely hope that this incident was an isolated one. However, it has undoubtedly given me pause, and I will be exercising caution in my future interactions with this company.
Q Quantumental Company
57 days ago

This company is beyond real!

My review for dickblick.com This company is beyond real, I order 2 items that listed available, and I had a big order and mostly were gifts for Xmas and I was traveling so dates are imp. They ship all the items except for 2 And they fail to mention that these 2 items were on back order. I receive an email a week later saying sorry these items didn't ship. I complain, they said they made a mistake Ans didn't update their system, buy dont worry we will ship one of the items soon. Today they shipped it and charged me 15.75 $ shipping for one tube of paint that fosted 14$?! And I had free shipping with the initial order, so noni got screwed with it. I have been using this shop for a long time, but this was beyond anything I experienced with an open shop! Ill never be using their shop again! Be aware!
L Laura
88 days ago

Exceptional product quality and outstanding customer service! A truly delightful experience

My exceptional experience with dickblick.com has left me thoroughly impressed. I ordered a large frame, and despite it arriving broken, the customer service team went above and beyond to address the issue. Not only did they send a replacement without me requesting one, but they also took my feedback seriously and made sure to rectify the situation promptly. The dedication to ensuring customer satisfaction truly stood out to me. I'm extremely satisfied with the resolution and the outstanding quality of the product. Thank you, dickblick.com, for your exceptional product quality and outstanding customer service!
L Laura
88 days ago

Send junk products without authorization, then demand payment

My review for dickblick.com Ordered a large frame for $70, it arrived broken and was of very poor quality. I wrote a review stating this, did not request or initiate a replacement. The company sent me one anyway, also terrible, also broken. I told them this one also arrived broken but made it clear I was only giving feedback. They sent a THIRD anyway and are now threatening to charge me for the extra frames they decided to send and now want back. I just want them to leave me alone, but they're ignoring that part.
E Eli
183 days ago

Great store with great prices, but be a smart shopper!

As an artist who is always on the lookout for unique paint brands and high-quality supplies, I can't express how grateful I am to have found this store. The range of paint brands they offer is unparalleled and has truly broadened my creative horizons. However, I must echo the sentiment of being a savvy shopper when it comes to certain supplies. While the store offers great prices for paints, I've found that it's worth comparing prices for brushes and cleaning supplies. In some cases, I've come across significant discounts for the same products at other retailers like Cheap Joe's and even Amazon. Ultimately, the unique finds and exceptional value make this store a go-to for my artistic endeavors. I'm truly thankful for the opportunity to explore and expand my artistry thanks to the offerings of this wonderful store.
E Eli
183 days ago

Great store with great prices, but be a smart shopper!

My review for dickblick.com Great place to find paint brands that other competitors do not carry. Make sure to shop around when you are looking at brushes/brush cleaning supplies however. On several instances I have found that Cheap Joe's (even Amazon) offers hefty discounts for the same product.
D Debra Fanara
297 days ago

We went into the Kenmore store in…

After an extensive search for the perfect easel, I stumbled upon the Kenmore store in Boston. Walking in, I was greeted by a friendly sales associate who patiently listened to my needs and expertly guided me through the pros and cons of each option. Their personalized attention and genuine passion for art made me feel valued as a customer. Ultimately, I found the ideal easel that not only suited my requirements but also came at a great price due to an ongoing sale. It's rare to find a shopping experience where every aspect exceeds expectations, and I'm ecstatic to have discovered this gem of a store. I highly recommend Kenmore to any art enthusiast in search of quality products and exceptional customer service. Thank you, Kenmore, for making my shopping experience truly memorable!
J J Widmer
298 days ago

Love ordering from Black!

The ease of using the website is just great, Very easy to find all the options and more. Checkout was easy as well. Even though there is a brick and mortar close by, (and I do love spending a few hours browsing there) I most frequently order online.
J J Widmer
298 days ago

Love ordering from Black!

My review for dickblick.com The ease of using the website is just great, Very easy to find all the options and more. Checkout was easy as well. Even though there is a brick and mortar close by, (and I do love spending a few hours browsing there) I most frequently order online.
C C S Katz
303 days ago

I love the Blick art materials site

As a dedicated artist, I am overjoyed by my experience with Blick art materials. The website offers an extensive range of high-quality art supplies that never fails to inspire my creativity. Amidst my recent visit, I was pleasantly surprised to find that the price of the wood panels I frequently use had decreased. It was an exhilarating moment that solidified my loyalty to Blick. Moreover, the customer service I received further amplified my admiration for this platform. When I had a query, I reached out via phone and was met with a genuinely pleasant representative. Not only did they address my concerns with unwavering patience, but they also efficiently located my past orders, providing me with the information I needed in seconds. Such personalized and attentive assistance truly sets Blick apart. It's evident that they value their customers and prioritize a positive shopping experience. I am beyond grateful for the seamless interaction and exceptional service that consistently elevates my artistic journey. Thank you, Blick, for being a reliable companion in my creative endeavors.
C C S Katz
303 days ago

I love the Blick art materials site

My review for dickblick.com I love the Blick art materials site! And today a price decreased on the wood panels I use. That was exciting! I had a question and got a very pleasant person on the phone who could look up my past order in seconds and give me an answer.
J JoeGage Marquis
335 days ago

Exceptional Quality and Exceptional Service

I recently had the pleasure of experiencing the exceptional quality and service offered by dickblick.com. I was thrilled when my package arrived in pristine condition, showcasing their attention to detail and care in handling orders. While their products are affordable, the shipping costs to Canada were higher than expected, which was a bit disappointing. However, I sincerely hope to see improvements in international shipping affordability in the future, as it would make the overall experience even more outstanding.
J JoeGage Marquis
335 days ago

Exceptional Quality and Service Beyond Borders

From the moment I stumbled upon dickblick.com, I was captivated by their unique products and vast selection. Placing my order was a breeze, thanks to their user-friendly website. When my package arrived, I was taken aback by the meticulous packaging and attention to detail. However, as a Canadian resident, I couldn't help but feel disheartened by the steep shipping costs that overshadowed the affordability of the products. Despite this setback, the exceptional quality of their offerings and the unparalleled customer service I received deserve applause. The range of products available is unparalleled, catering to every artistic need imaginable. As a passionate artist, I truly appreciate their commitment to providing top-notch supplies. My hope is for dickblick.com to consider revisiting their international shipping rates, making it more accessible for art enthusiasts worldwide to enjoy their exceptional products. With a slight adjustment in this area, they would undoubtedly reach an even broader audience eager to experience their outstanding quality and service.
F FC
432 days ago

So they do listen to reviews after all

I can't emphasize enough how much I value the turnaround this company has made. Initially, I encountered a few hiccups with their website and shipping process, but their recent service has been impeccable. The items I ordered were not only delivered promptly, but their quality exceeded my expectations. It's evident that the company has been diligent in addressing past issues, as my recent experiences have been nothing short of exceptional. It's refreshing to see that they take customer feedback seriously and have made significant improvements. Now, I can confidently say that I look forward to each order, knowing that it will arrive on time and in great condition. I've realized that it's not just about the company improving, but it's also about being mindful and thorough with my own information when placing an order. This realization has made the entire process smoother and more seamless. Kudos to the team for their dedication to enhancing the customer experience. I'm truly impressed and grateful for the positive changes I've witnessed. It's a testament to their commitment to delivering top-notch service. I highly recommend this company to anyone looking for reliability, quality, and exceptional customer care.
F FC
432 days ago

So they do listen to reviews after all

My review for dickblick.com It’s nice that this site not only gets the exact items I ordered, but the quality is great too. I used to have shipping issues months ago probably because of past technical difficulties on their website but in recent times, it’s not a problem for me. Turns out, I should be double checking my information and not just the orders.

Introduction:

Dick Blick Art Materials is a leading art supply store in the United States. The company was established in 1911, and it has grown into a one-stop-shop for artists of all skill levels. The store offers a wide variety of art supplies, from brushes and paints to canvases and sketchbooks.

Pros and Cons:

Pros:
  • Huge selection of art supplies
  • Competitive pricing
  • Fast and reliable shipping
  • Frequent promotions and discounts
  • Excellent customer service
Cons:
  • Prices can be higher than some competitors
  • Website can be overwhelming for beginners

User Experience:

Dick Blick's website is easy to navigate and find products. The search bar is prominent, and the product categories are clearly labeled. There are also helpful filters that help refine search results. Additionally, product pages are informative, with detailed descriptions, reviews, and even instructional videos.

Pricing and Value for Money:

Dick Blick offers competitive pricing on most products. While prices can be higher than some competitors, the store often runs promotions and discounts. Additionally, the store's loyalty program, Blick Rewards, allows customers to earn points on purchases and redeem them for discounts on future orders.

Alternatives:

Some alternative art supply stores to Dick Blick include Michaels, Hobby Lobby, and Jerry's Artarama. While these stores may have similar products, they may differ in pricing, product selection, and customer service.

Customer Service:

Dick Blick has excellent customer service. Their representatives are knowledgeable and helpful, and they offer assistance with product selection, orders, and returns/exchanges. Additionally, the store has a user-friendly return policy, allowing customers to return items within 365 days for a full refund or exchange.

Product Quality and Selection:

Dick Blick offers a wide variety of high-quality art supplies. Their selection ranges from basic art supplies for beginners to professional-grade products for advanced artists. The store carries products from well-known brands such as Winsor & Newton, Copic, and Strathmore.

Website Usability:

Dick Blick's website is easy to use and navigate. The search bar is prominent, and the product categories are clearly labeled. The website is also optimized for mobile devices, making it easy to shop on-the-go.

Returns and Exchanges:

Dick Blick has a user-friendly return policy. Customers can return items within 365 days for a full refund or exchange. Returns are free, and the store provides a prepaid shipping label.

Promotions and Discounts:

Dick Blick frequently runs promotions and discounts on their website. Customers can sign up for email alerts to receive notifications of these promotions.

Reputation:

Dick Blick has a good reputation for their product quality and customer service. The store has been in business for over 100 years and has earned the trust of many customers.

Payment Options:

Dick Blick accepts all major credit cards, as well as PayPal and Apple Pay.

Loyalty Programs:

Dick Blick offers a loyalty program, Blick Rewards. Customers can earn points on purchases and redeem them for discounts on future orders.

Customer Reviews:

Dick Blick has many positive customer reviews on their website and other review sites. Customers commend the store's wide selection, competitive pricing, and excellent customer service.

Community Involvement:

Dick Blick is involved in many community initiatives and partnerships. The store supports various nonprofit organizations, including Children's Hospital of Wisconsin and Artists Rights Society.

Shipping and Costs:

Dick Blick offers fast and reliable shipping. Standard shipping rates vary depending on the order total and destination. Free shipping is available on orders over $45. Customers can also choose expedited shipping for an additional cost.