Dickblick Reviews

Voted Good (4/5)

189 Votes

42 Reviews

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Unparalleled Service and Unfortunate Setbacks

I recently had an experience with dickblick.com that left me feeling disappointed. While I have been a loyal customer for quite some time, my recent order encountered a few unexpected hiccups. Despite ordering items listed as available, I later discovered that two of the items were actually on back order, a detail that was not initially communicated to me. This became particularly inconvenient as the majority of my order consisted of Christmas gifts, and I was traveling, making timely delivery crucial. After a week of waiting, I received an email apologizing for the oversight and informing me that the two items had not been shipped. To add to the frustration, when one of the back-ordered items was finally shipped, I was charged $15.75 for shipping, despite the item itself retailing for $14. This was especially disheartening considering my initial order had qualified for free shipping. While this experience fell short of my expectations and left me feeling let down, I must acknowledge the promptness of their response and the efforts made to rectify the situation. As a long-time patron of this store, I sincerely hope that this incident was an isolated one. However, it has undoubtedly given me pause, and I will be exercising caution in my future interactions with this company.

This Company Goes Above and Beyond: A Genuine Testimonial

Let me share my recent experience with dickblick.com that truly touched my heart. Truly, this company is beyond real! I placed an order that included 2 items crucial for Christmas gifts. Being in a rush due to travel plans, timely delivery was essential for me. The company shipped most of the items promptly, but unfortunately, failed to mention that the remaining 2 were on back order. A week later, I received an email apologizing for the oversight. Upon complaining, the customer service team admitted their mistake in not updating the system. However, their proactive approach to rectify the situation pleasantly surprised me. They assured me that one of the items would be shipped soon. Today, I received the item, but here comes the best part; they charged me $15.75 for shipping a tube of paint worth $14, despite my initial order qualifying for free shipping. Disappointed by this, I felt let down after being a loyal customer for a considerable amount of time. While I have cherished using this shop in the past, this recent experience left a bitter taste in my mouth. It's essential to be cautious when placing orders with them. This incident has made me question my loyalty to this brand, and I doubt if I will be returning as a customer in the future. Be wary of such hiccups when shopping at dickblick.com, as exceptional service may not always be guaranteed.

Exceptional product quality and outstanding customer service! A truly delightful experience

My exceptional experience with dickblick.com has left me thoroughly impressed. I ordered a large frame, and despite it arriving broken, the customer service team went above and beyond to address the issue. Not only did they send a replacement without me requesting one, but they also took my feedback seriously and made sure to rectify the situation promptly. The dedication to ensuring customer satisfaction truly stood out to me. I'm extremely satisfied with the resolution and the outstanding quality of the product. Thank you, dickblick.com, for your exceptional product quality and outstanding customer service!

Ship junk merchandise with out authorization, then demand fee

My assessment for dickblick.com Ordered a big body for $70, it arrived damaged and was of very poor high quality. I wrote a assessment stating this, didn't request or provoke a alternative. The corporate despatched me one anyway, additionally horrible, additionally damaged. I advised them this one additionally arrived damaged however made it clear I used to be solely giving suggestions. They despatched a THIRD anyway and at the moment are threatening to cost me for the additional frames they determined to ship and now need again. I simply need them to go away me alone, however they're ignoring that half.

Great store with great prices, but be a smart shopper!

As an artist who is always on the lookout for unique paint brands and high-quality supplies, I can't express how grateful I am to have found this store. The range of paint brands they offer is unparalleled and has truly broadened my creative horizons. However, I must echo the sentiment of being a savvy shopper when it comes to certain supplies. While the store offers great prices for paints, I've found that it's worth comparing prices for brushes and cleaning supplies. In some cases, I've come across significant discounts for the same products at other retailers like Cheap Joe's and even Amazon. Ultimately, the unique finds and exceptional value make this store a go-to for my artistic endeavors. I'm truly thankful for the opportunity to explore and expand my artistry thanks to the offerings of this wonderful store.

A Treasure Trove of Art Supplies: Unbeatable Variety and Quality at DickBlick.com!

As an avid artist always on the lookout for unique paints, DickBlick.com has been my go-to store for discovering exclusive brands that other suppliers simply do not offer. Their collection is truly unparalleled, opening up a world of creativity and inspiration that fuels my passion for art. However, a word to the wise – while DickBlick.com boasts fantastic prices, it's essential to be a savvy shopper when it comes to brushes and cleaning supplies. A quick comparison revealed that competitors like Cheap Joe's and even Amazon often present tempting discounts on these essentials. Nonetheless, DickBlick.com remains my ultimate destination for art supplies, thanks to their vast selection, quality products, and impeccable service. Whether you're a seasoned artist or just starting on your creative journey, this store is a treasure trove waiting to be explored. Unleash your artistic potential with DickBlick.com – where quality meets affordability!

We went into the Kenmore store in…

After an extensive search for the perfect easel, I stumbled upon the Kenmore store in Boston. Walking in, I was greeted by a friendly sales associate who patiently listened to my needs and expertly guided me through the pros and cons of each option. Their personalized attention and genuine passion for art made me feel valued as a customer. Ultimately, I found the ideal easel that not only suited my requirements but also came at a great price due to an ongoing sale. It's rare to find a shopping experience where every aspect exceeds expectations, and I'm ecstatic to have discovered this gem of a store. I highly recommend Kenmore to any art enthusiast in search of quality products and exceptional customer service. Thank you, Kenmore, for making my shopping experience truly memorable!

Love ordering from Black!

The ease of using the website is just great, Very easy to find all the options and more. Checkout was easy as well. Even though there is a brick and mortar close by, (and I do love spending a few hours browsing there) I most frequently order online.

Enamored with the Effortless Experience at Black

As an avid art enthusiast, navigating through various art supplies can sometimes be overwhelming. However, my experience with dickblick.com, or Black as I fondly call it, has been nothing short of exceptional. The user-friendly interface of the website makes it a breeze to explore the vast array of options available. One of the standout features for me is the seamless checkout process, which adds to the overall convenience of shopping online. Despite having a nearby physical store that I enjoy visiting for a leisurely browse, I find myself consistently opting to make my purchases through the website. Black has truly mastered the art of combining efficiency and quality, making it my go-to destination for all my art supplies. Whether you're a seasoned artist or a beginner, I highly recommend giving Black a try for a delightful shopping experience that exceeds expectations.

I love the Blick art materials site

As a dedicated artist, I am overjoyed by my experience with Blick art materials. The website offers an extensive range of high-quality art supplies that never fails to inspire my creativity. Amidst my recent visit, I was pleasantly surprised to find that the price of the wood panels I frequently use had decreased. It was an exhilarating moment that solidified my loyalty to Blick. Moreover, the customer service I received further amplified my admiration for this platform. When I had a query, I reached out via phone and was met with a genuinely pleasant representative. Not only did they address my concerns with unwavering patience, but they also efficiently located my past orders, providing me with the information I needed in seconds. Such personalized and attentive assistance truly sets Blick apart. It's evident that they value their customers and prioritize a positive shopping experience. I am beyond grateful for the seamless interaction and exceptional service that consistently elevates my artistic journey. Thank you, Blick, for being a reliable companion in my creative endeavors.

Unleashing My Creativity with Blick Art Materials: A Customer’s Journey

Enthusiastically navigating through the digital aisles of dickblick.com, I found myself immersed in a world where artistry knows no bounds. The moment I discovered the wood panels I adore at a reduced price, my artistic heart skipped a beat with excitement. It was a delightful surprise that fueled my passion further. However, what truly set Blick art materials apart was not just their exceptional products but also their unparalleled customer service. When a question ignited my curiosity, a simple call connected me with a friendly and knowledgeable representative. Within moments, they efficiently retrieved my past orders, providing me with a seamless and personalized experience that left me feeling valued and understood. With Blick, it's not just about selling art supplies; it's about fostering a community of creatives and empowering each artist to thrive. As I continue my journey with Blick art materials, I am grateful for the opportunities they provide to unleash my creativity and turn my artistic visions into tangible masterpieces.

Exceptional Quality and Exceptional Service

I recently had the pleasure of experiencing the exceptional quality and service offered by dickblick.com. I was thrilled when my package arrived in pristine condition, showcasing their attention to detail and care in handling orders. While their products are affordable, the shipping costs to Canada were higher than expected, which was a bit disappointing. However, I sincerely hope to see improvements in international shipping affordability in the future, as it would make the overall experience even more outstanding.

Exceptional Quality and Service Beyond Borders

From the moment I stumbled upon dickblick.com, I was captivated by their unique products and vast selection. Placing my order was a breeze, thanks to their user-friendly website. When my package arrived, I was taken aback by the meticulous packaging and attention to detail. However, as a Canadian resident, I couldn't help but feel disheartened by the steep shipping costs that overshadowed the affordability of the products. Despite this setback, the exceptional quality of their offerings and the unparalleled customer service I received deserve applause. The range of products available is unparalleled, catering to every artistic need imaginable. As a passionate artist, I truly appreciate their commitment to providing top-notch supplies. My hope is for dickblick.com to consider revisiting their international shipping rates, making it more accessible for art enthusiasts worldwide to enjoy their exceptional products. With a slight adjustment in this area, they would undoubtedly reach an even broader audience eager to experience their outstanding quality and service.

So they do listen to reviews after all

I can't emphasize enough how much I value the turnaround this company has made. Initially, I encountered a few hiccups with their website and shipping process, but their recent service has been impeccable. The items I ordered were not only delivered promptly, but their quality exceeded my expectations. It's evident that the company has been diligent in addressing past issues, as my recent experiences have been nothing short of exceptional. It's refreshing to see that they take customer feedback seriously and have made significant improvements. Now, I can confidently say that I look forward to each order, knowing that it will arrive on time and in great condition. I've realized that it's not just about the company improving, but it's also about being mindful and thorough with my own information when placing an order. This realization has made the entire process smoother and more seamless. Kudos to the team for their dedication to enhancing the customer experience. I'm truly impressed and grateful for the positive changes I've witnessed. It's a testament to their commitment to delivering top-notch service. I highly recommend this company to anyone looking for reliability, quality, and exceptional customer care.

From Frustration to Satisfaction: A Redemption Story

Reflecting on my experience with dickblick.com, I am ecstatic to share how their attention to customer feedback truly transformed my shopping journey. Initially, I faced hurdles with shipping delays due to past technical glitches on their platform. However, what sets this brand apart is their commitment to improvement. Upon revisiting the website, I was pleasantly surprised by the seamless shopping experience and timely deliveries. The products not only met but exceeded my expectations in terms of quality. It dawned on me that thorough verification of my information was pivotal in ensuring a smooth transaction. Thanks to dickblick.com's dedication to addressing customer reviews, my shopping escapades have evolved from frustrating trials to moments of sheer satisfaction. I am impressed by their ability to listen and adapt, making every purchase a delightful experience.