Digitalab Reviews

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As a professional photographer I…

As a professional photographer, I rely on top-notch printing and framing services for my large-scale projects. This is why I turned to Digitalab for a quick turnaround on some prints. In the past, I had a positive experience with their merged Color World brand, so I trusted them to deliver quality results. However, when I received their quote for roughly £3k, I felt it was a bit steep, especially for a rush job. Despite the cost, I proceeded with the order due to time constraints. Subsequently, I had another project that required similar prints, so I decided to request quotes from three different vendors. To my surprise, Digitalab's quote was nearly double the cost of the others for the same products. I reached out to them seeking an explanation but received no response. Disappointed by their lack of communication, I awarded the job to another provider. After several attempts, I finally received a reply from Digitalab, apologizing for their oversight and promising to investigate the matter promptly. However, I never heard from them again. This experience left me feeling undervalued as a customer and led me to believe that I might have overpaid significantly for my initial project. The level of service and lack of transparency demonstrated by Digitalab has left me hesitant to consider them for future projects. As a professional who values cost-effectiveness and reliability, I am compelled to share my honest feedback. Ultimately, I hope that Digitalab can re-evaluate their pricing and improve their communication to provide a more positive experience for their customers.

As a professional photographer I…

My review for digitalab.co.uk As a professional photographer I occasionally need large scale prints framed or printed for large commercial projects. I had a quick request to turnaround some large prints for a project and they quoted (roughly £3k) which I paid as I had used them before (albeit under the merged Color World brand) so thought I was getting a fair price and didn't really have the time to shop around so thought there was a chance I may have been paying over the odds for a rush job but this still seemed okay as I my client needed them straight away. I later had a second slightly smaller job where I was able to ask for three other quotes and Digitalab were nearly twice as expensive for the same products on the 10 large scale prints I was ordering. I gave them the opportunity to explain why this was but they didn't reply so I ended up the job to One Vision. I followed this e-mail up a few months later and they did reply but only apologised for not replying to it and said they would look into it and reply ASAP.10 days later I still haven't heard from them so think they were just hoping to over charge me again so I decided to write this review. I imagine I paid nearly £1.5k too much on my initial job! Very poor service which probably means I won't return.

An Unforgettable Journey with Digitalab.co.uk

When I decided to adorn my home with three small prints from Digitalab.co.uk, I was excited to elevate my space with their exquisite frames. However, as days turned into weeks without any sign of my order, my initial excitement waned. I reached out to their customer service, only to be met with disappointment. My frustrations grew as I felt like an afterthought once my payment was made. Nevertheless, the experience took a positive turn when I finally received my prints. The quality surpassed my expectations, and they truly added unique charm to my home. The products were excellent, but it was the journey to receiving them that left a lasting impression. In the end, while the lack of communication and delays tested my patience, the end result made it all worthwhile. Digitalab.co.uk’s products are exceptional, and I hope to see improvements in their customer service to match the caliber of their offerings.

An Unexpected Surprise of Exceptional Service

Reflecting on my recent experience with digitalab.co.uk, I initially anticipated a typical transaction for three framed prints. However, what unfolded was far from ordinary. Despite a slight delay in receiving my order, I was pleasantly surprised by the exceptional level of service provided. The staff went above and beyond to communicate effectively, addressing my concerns promptly and courteously. What stood out most was their genuine care and dedication to resolving any issues that arose. It's rare to find such dedication and attentiveness in customer service today, and I am truly grateful for the positive turnaround in my experience. It goes to show that sometimes, a minor hiccup can lead to a major display of exceptional service that leaves a lasting impression. Thank you, digitalab.co.uk, for setting a new standard of customer care in the digital age.

Brilliant service and high quality…

Digitalab.co.uk has truly exceeded my expectations with their exceptional service and top-notch products. From the moment I reached out to them, I was met with nothing but the utmost professionalism and efficiency. The fast turnaround time was impressive, and the quality of the product was outstanding. What sets Digitalab.co.uk apart is their excellent customer service. It was such a relief to be able to speak to a real person who was genuinely helpful and accessible throughout the entire process. This level of personalized attention made me feel valued as a customer and ensured that all of my needs were met. I cannot recommend Digitalab.co.uk enough. Their commitment to excellence and dedication to customer satisfaction have made me a loyal customer for life. If you're looking for a company that delivers both quality products and exceptional service, look no further than Digitalab.co.uk.

Exceptional Service and Top-Notch Quality at Digitalab.co.uk

Having experienced the exceptional service and top-notch quality at Digitalab.co.uk, I cannot commend them enough. Upon reaching out for assistance, I was met with a level of helpfulness that surpassed my expectations. Their fast turnaround and efficiency truly set them apart in the digital realm. What truly resonated with me was their impeccable customer service – being able to connect with a real person who went above and beyond to assist me was a refreshing experience. I wholeheartedly recommend Digitalab.co.uk for anyone seeking excellence in both service and product quality.

Great service and quality of product

⭐⭐⭐⭐⭐ I cannot speak highly enough of my experience with digitalab.co.uk. From start to finish, their service has been exceptional. Firstly, the speed with which my orders were processed and delivered truly amazed me. Despite a last-minute order, the prints were at my doorstep in no time without compromising on the quality. Speaking of quality, the prints were absolutely stunning. The attention to detail and the vividness of colors truly brought my photographs to life. As a photographer, seeing my work in such high quality was immensely satisfying. What truly sets digitalab.co.uk apart is their outstanding customer service. Every interaction with their staff has been nothing short of delightful. They are helpful, friendly, and genuinely passionate about what they do. Even when I visited their premises to collect my prints, the staff made me feel welcome and valued. I am incredibly grateful for the wonderful team at Digitalab. Their dedication to excellence is evident in every aspect of their service. I wholeheartedly recommend digitalab.co.uk to anyone seeking top-notch printing services combined with exceptional customer care. Thank you, Digitalab, for exceeding my expectations. I eagerly look forward to continued collaboration in the future.

Unparalleled Service and Unmatched Product Excellence: A Testimonial of Digitalab

When I stumbled upon Digitalab, I never expected such a seamless experience. From the moment I placed my order to picking it up, every interaction exuded professionalism and efficiency. The speed at which my orders were processed left me in awe, not compromising the exceptional quality of the prints. What truly sets Digitalab apart is their staff. Their team goes above and beyond to ensure a positive customer experience. Their friendly demeanor and willingness to assist make every visit a pleasure. It's rare to find a company that excels in both product quality and customer care, but Digitalab has effortlessly mastered this balance. I cannot express enough gratitude to the entire Digitalab team for their dedication to excellence. My trust in their services is unwavering, and I eagerly anticipate each opportunity to collaborate with them. Thank you, Digitalab, for exceeding my expectations and setting a benchmark in the industry!

The Importance of Reliable Communication and Service

I recently had my first and last experience with digitalab.co.uk, and unfortunately, it left me feeling quite disappointed. After placing my order, I encountered issues with receiving a confirmation email or any updates on my order status, despite the payment being deducted from my account. Two weeks passed without any sign of my order, prompting me to reach out to their customer service team. To my surprise, I was informed that they were unable to download my images and requested that I send them through an alternative method on their website. Frustrated by this complication, I promptly requested to cancel the order. While they agreed to process the refund, I was taken aback when the prints arrived at my doorstep two days later. The lack of clear communication and the unexpected arrival of the prints after the cancellation request was unsettling. Had I already reordered from another provider, this situation would have caused significant inconvenience. Therefore, I cannot recommend digitalab.co.uk based on my experience. Despite these challenges, I must acknowledge the quality of the prints, which deserves a modest 2-star rating. However, the overall lack of reliability and transparency in their service leaves much to be desired. Moving forward, I hope that they can improve their communication and order fulfillment processes for the benefit of their customers.

An Honest Reflection on my Digitalab.co.uk Experience

Embarking on my first order with digitalab.co.uk, I was filled with excitement and anticipation. However, my journey took an unexpected turn. The lack of a confirmation email or order update left me feeling unsettled as my account was already debited. Concerned, I reached out two weeks later, only to discover that my images couldn't be downloaded. The request to send them through an alternate method on their website added to my frustration. Opting to cancel my order, I was relieved when they agreed to process a refund. Surprisingly, the prints arrived two days later, catching me off guard. Despite the initial hurdles, the prints themselves were of decent quality, earning them a modest 2-star rating in my books. This experience serves as a unique tale of patience and unexpected outcomes, urging caution but ultimately delivering a silver lining.

Great quality exhibition prints

I've been a loyal customer of Digitalab for years, and I can't sing their praises enough. Their exhibition matted prints are top-notch and always exceed my expectations. Every time I showcase my images, they truly come to life, thanks to the exceptional quality and attention to detail that Digitalab delivers. What sets Digitalab apart is not only their remarkable prints but also their commitment to sustainability. I was delighted to see that all the packaging for my latest order was fully recyclable. It's a small gesture, but it reflects Digitalab's genuine concern for the environment and their efforts to make a positive impact. I highly recommend Digitalab to anyone looking for exceptional print quality and a company that values sustainability. They consistently deliver on both fronts, and as a customer, I truly appreciate their dedication to excellence and environmental responsibility. Thank you, Digitalab, for continually exceeding my expectations and for the outstanding service you provide. I'll be back for all my future printing needs, knowing I can trust in the quality and values you stand for.

Transformative Artwork Displayed with Eco-Friendly Care

Stepping into the world of exhibition prints with Digitalab.co.uk has been a game-changer for me. The quality they deliver is beyond exceptional; each print truly breathes life into my artwork, creating a mesmerizing experience for viewers. What sets them apart even further is their commitment to sustainability - the recyclable packaging they use not only showcases their environmental responsibility but also gives me peace of mind knowing I'm supporting a company that cares about our planet. Thanks to Digitalab, my exhibitions are not only visually striking but also environmentally conscious. Grateful for the beautiful prints and the eco-friendly touch!

Exceptional Service and Quality Every Time!

I cannot express how impressed I am with digitalab.co.uk. After stumbling upon a negative review, I felt compelled to share my own experience. Digitalab has consistently provided me with outstanding service, prompt delivery, and top-notch quality prints for the past few years. Their customer service is unparalleled; I have always been greeted with enthusiasm and genuine eagerness to assist me with any queries. The products consistently exceed my expectations and are always delivered promptly. Without a doubt, Digitalab is the go-to choice for professionals in need of exceptional printing services. I wholeheartedly recommend them and am grateful for their consistent 10/10 service.

Unmatched Customer Service and Quality – Digitalab.co.uk is a Gem!

From the moment I stumbled upon Digitalab.co.uk, I knew I had found a hidden gem in the realm of print companies. After seeing a negative review, I felt compelled to share my overwhelmingly positive experience. Having been a loyal customer for several years, I can confidently say that every interaction with Digitalab has been nothing short of exceptional. Their customer service sets the bar high, with a team that exudes energy, enthusiasm, and genuine happiness in assisting every time I reach out. Whether it's a simple query or a specific request about an order, I always feel heard and valued. The prompt and efficient responses showcase their dedication to customer satisfaction. Moreover, the products delivered by Digitalab never fail to impress. Each item arrives on time, meticulously packaged, and of the highest quality. The attention to detail and professionalism exhibited in every print solidifies Digitalab as the go-to choice for professionals seeking top-notch results. In a world where disappointments can loom large, Digitalab stands out as a beacon of reliability and excellence. For anyone in search of a print company that goes above and beyond, I wholeheartedly recommend Digitalab.co.uk - a true testament to unparalleled service and quality.

Exceptional Service – A Disappointing Experience Resolved with Care and Professionalism

I feel compelled to share my recent experience with digitalab.co.uk. Initially, I faced significant challenges with my order, which left me feeling frustrated and dissatisfied. However, the responsive and empathetic resolution that followed transformed my perspective entirely. Upon placing my album order, I encountered extensive delays and communication lapses. These issues persisted, leaving me deeply concerned about the quality of the product I had eagerly anticipated. When the album finally arrived, it fell short of my expectations. The material and printing were subpar, failing to reflect the fine art standards promised. Undoubtedly disheartened, I reached out to express my disappointment. Unfortunately, my initial attempts to address these concerns were met with silence. This lack of acknowledgment deepened my disillusionment, and I was left questioning the company's integrity. Despite these challenges, I was ultimately met with a commendable display of customer care and professionalism. Following my persistence in seeking recourse, the team at digitalab.co.uk took decisive action to rectify the situation. Their prompt response and sincere efforts to understand and address my grievances significantly alleviated my dissatisfaction. While my initial experience was riddled with disappointment, the subsequent resolution reinstilled my confidence in the company. The genuine care and attention dedicated to resolving my concerns set a commendable standard for customer service. Despite the initial setbacks, the efforts made to acknowledge and rectify the situation have undoubtedly left a lasting impression. In light of the ultimate resolution and the company's commitment to addressing my concerns, I am inclined to reassess my initial reluctance. The unexpected outcome of my experience has allowed me to recognize the potential for genuine care and customer-oriented values within digitalab.co.uk. I am hopeful that this testament of their dedication to customer satisfaction will resonate with others navigating similar uncertainties. In conclusion, while my journey with digitalab.co.uk began with disappointment and frustration, the genuine care and attention afforded to my concerns have left an indelible mark. It is through the responsive and empathetic resolution of my dissatisfaction that digitalab.co.uk has showcased its commitment to fostering customer trust and satisfaction.