Dim Reviews

Voted Terrible (1/5)

409 Votes

8 Reviews

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Disgraceful service

My assessment for dim.fr Positioned an order - the unsuitable measurement was despatched. Since then I've despatched 5 emails - acquired a reply to the primary one to say to ship images and so they’ll be in contact. That was 3 weeks in the past final Friday and the time restrict on returns they state is 4 weeks. There isn't any contact quantity, no handle for returns - nothing. The service is appalling particularly because it was their mistake.

Turning Disappointment into Delight: A Journey with dim.fr

Reflecting on my experience with dim.fr, I must admit the initial phase was challenging. The anticipation of my delivery stretched on for three long months, leaving me feeling disheartened. However, amidst this disappointment, I found a glimmer of hope. As I navigated through the situation, reaching out for support, I encountered delays in responses, with queries being addressed only after a week. Frustration loomed large, and doubts about the service lingered in my mind. Yet, as time passed, something unexpected happened. The support team, albeit delayed in their responses, exhibited a genuine willingness to assist me. Their sincerity shone through the lengthy communication gaps, gradually transforming my perception. What started as a frustrating ordeal unfolded into a journey of understanding and empathy. Today, as I look back on this rollercoaster experience, I acknowledge the challenges encountered. I recognize the importance of timely deliveries and efficient support in the realm of online shopping. Despite the initial setbacks, I am grateful for the eventual resolution and the dedication displayed by the dim.fr team. Therefore, while my journey had its share of ups and downs, I believe in giving credit where it's due. To those considering dim.fr, I urge you to approach with caution, yet remain open to the possibility of a positive outcome. In every challenge lies an opportunity for growth and improvement, and dim.fr encapsulated this sentiment through their journey with me.

Absolutely Fantastic Quality, but Beware of Return Charges! A Honest Review

Let me start by saying that the products offered by dim.fr are top-notch, both in terms of style and quality. However, my experience with ordering directly from DIM.com left me with a bitter taste due to unexpected return costs. Initially lured in by a £20.00 sales deal on two items of underwear, I was excited to receive my order. Unfortunately, upon trying them on, I realized that both items were not the right fit for me. The need for a return revealed a shocking truth - the return costs amounted to a hefty £21.00, almost exceeding my original purchase value! The lack of transparency regarding return charges on their website was disappointing, to say the least. As much as I appreciate the brand and its offerings, the exorbitant return fees have certainly left me wary of direct purchases from DIM.com. My advice to fellow customers would be to consider alternative retailers such as La Redoute or Belle for a more seamless shopping experience. In conclusion, while DIM's products are undeniably fantastic, it's essential to be aware of the potential hidden costs involved in the return process when purchasing directly from their online store.

Quality Support, Yet Short-Lived Durability

Having purchased a Dim full cup bra for the second time due to its exceptional support for my larger bust, I was initially thrilled. However, after only three months of wear, I noticed a significant tear between the cups. The thin fabric used in the construction simply did not withstand regular use, leading to disappointment. Given the premium price point, I had anticipated a longer lifespan comparable to rival brands. As much as I appreciated the support provided, the lack of durability ultimately deterred me from making future purchases.

Exceptional Quality Makes the Wait Worth It!

My heartfelt review for Dim.fr: While the delivery may have been slow, the quality received was absolutely exceptional. Yes, it did take 20 days to arrive, but the products surpassed all expectations. The attention to detail, the comfort, and the overall satisfaction I experienced upon receiving my order truly made the wait worth it. If you can afford to be patient, rest assured that the quality of Dim.fr's products will not disappoint. Thank you for the craftsmanship and dedication put into each item!

A Company That Listens and Learns from Mistakes

As a frequent shopper at dim.fr, I'd like to share my experience. Twice, I received medium sizes instead of small sizes, which was disappointing. However, what stood out was how the team rectified the situation. Upon contacting them, not only did they address the issue promptly, but they also took proactive steps to prevent a repeat. This level of attentiveness and commitment to customer satisfaction truly won me over. Despite the initial hiccups, I now feel more confident in their service knowing they value feedback and strive to improve. It's refreshing to see a company that listens and learns from mistakes, turning a potential negative into a positive customer experience. Thank you, dim.fr, for showing that customer care is at the heart of your business.

Exceptional In-person Service From DIM!

I recently had the pleasure of visiting a DIM store in Portugal for the first time, and I was blown away by the exceptional service I received. The staff went above and beyond to help me find the perfect items, and their expertise and genuine care made the whole shopping experience a delight. I was so impressed by the personalized attention and the high-quality products available. It's clear that DIM is committed to providing top-notch service and creating a welcoming environment for their customers. I can't wait to return for my next shopping trip! Thank you, DIM, for exceeding my expectations and making me feel truly valued as a customer.

A Tale of Disappointment Turned Into a Valuable Lesson: Why I Won’t Shop at Dim.fr Again

After a disappointing experience with Dim.fr, I feel compelled to share my story to help others avoid the same pitfalls. When I took the time to write a review on their website, I was disheartened to see that it didn't get published. It felt like my voice wasn't being heard, a frustrating experience for any customer. The products themselves were a letdown. The masks, which I had high hopes for, turned out to be asymmetrical and way too large. To make matters worse, they didn't even shrink after washing, leaving me with a product that was both ill-fitting and poor in quality. The new underwear I purchased wasn't any better – the cotton invisible ones felt cheap and wore out quickly. This experience has taught me a valuable lesson. I won't be purchasing anything from Dim.fr again. It's important for companies to listen to their customers and deliver on their promises of quality and customer satisfaction. Unfortunately, Dim.fr fell short in these aspects, leaving me with a sense of disappointment and a resolve to take my business elsewhere. For now, I'll be exploring other brands that value customer feedback and strive to provide top-notch products. I hope my experience serves as a cautionary tale for others looking to make a purchase from Dim.fr.