Dineout Reviews

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39 Reviews

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Introduction

Dineout.co.in is a well-known platform that offers restaurant discovery, table booking, and cashback services. It was founded in 2012 and has grown rapidly, with over 40,000 restaurants listed on the website. Dineout has also expanded to more than 20 cities across India, making it one of the leading players in the online food ordering and reservation industry in the country.

Pros and Cons

Pros: - Comprehensive restaurant listings: With its vast selection of over 40,000 restaurants, Dineout is an authoritative source for restaurant discovery in India. - Cashback rewards: Users can earn cashback on their restaurant bills by booking a table through Dineout. - Table reservation: Users can book a table at their favorite restaurant through the internet, skipping the hassle of waiting in line for a table. - Dining experience enhancement: Dineout helps enhance the dining experience of customers by offering table decoration, special menu, and more services. Cons: - Limited in smaller cities: While Dineout is expanding rapidly, it is still only available in a limited number of cities in India. - Some restaurants may not offer cashback: While many restaurants offer cashback, some do not. This can be a disappointment for customers who are looking to save money. - Limited service offering in Few cities: While the company operates in more than 20 cities, their services might be limited in some locations.

User Experience

Dineout has a user-friendly website and a mobile app that is easy to use. Users can search for restaurants by location, cuisine, and ambience, among other filters. The platform also offers personalized recommendations based on a user's past dining history. The table booking process is straightforward, and users can also view and modify their reservations on the app. The cashback earned can be redeemed on future orders, which further enhances the user experience.

Pricing and Value for Money

Dineout's table booking service is free of cost for users. However, Dineout charges a 5-15% service fee on the final bill for restaurants who have partnered with them. The cashback reward system keeps the customers coming back for more, which adds value to their service.

Alternatives

Several other platforms offer similar services to Dineout. Some of the more popular ones are: - Zomato: Zomato is a platform that offers restaurant discovery, table booking, and online ordering services. - EazyDiner: EazyDiner is an app that provides restaurant discovery, reservations, and recommendations. - Swiggy: Swiggy is India's leading food delivery platform with over 1,00,000 restaurant partners globally.

Customer Service

Dineout has excellent customer service, with a dedicated team available to assist users through the mobile app or website. The company also has a responsive social media team that is quick to address any issues. Users can call on the company's customer care number or send an email to customer care support, which is monitored 24x7.

Product Quality and Selection

Dineout's product quality depends mainly on the partner restaurants. However, Dineout's team screens all the restaurants before adding them to their platform, which ensures a fair selection. Dineout also encourages restaurant owners to provide feedback to help improve their service.

Website Usability

Dineout's website is well designed and easy to navigate. The website's homepage lists the trending restaurants and offers, saving users time in choosing from the plethora of restaurants listed. The website's search filters makes it easy to find the right restaurant, and the table booking process is straightforward. The website also has a blog section that offers dining tips and food reviews.

Returns and Exchanges

Dineout doesn't have a return or exchange policy as it doesn't sell products that can be returned or exchanged. However, if users face any issues with the service, they can contact the customer care team for assistance

Promotions and Discounts

Dineout frequently runs promotions and discount deals on its platform. Users can avail of these discounts through the mobile app or website. The company also offers cashback on restaurant bills for customers who book a table through the app.

Reputation

Dineout has built a good reputation as a reliable and trustworthy platform. They have received numerous awards and recognition for their service, which further adds to their reputation. Many top restaurants have partnered with Dineout, which adds to their credibility.

Payment Options

Dineout accepts payment through multiple payment options, including credit/debit cards, net banking, and wallets. Payment is quick and easy, and users get an instant confirmation of their payment.

Loyalty Programs

Dineout doesn't have a separate loyalty program, but the cashback rewards system acts as a loyalty program for users. Users can collect cashback earned on their restaurant bills and redeem the same on future orders.

Customer Reviews

Dineout has a vast collection of user reviews that can help users make an informed decision before booking a restaurant. The reviews are from verified purchase and can be accessed through the website or the mobile app.

Community Involvement

Dineout is involved in various charitable initiatives and community outreach programs. They regularly partner with NGOs and other organizations to help the underprivileged and provide them with meals. They've organized various events like the Great Indian Restaurant Festival in the past, and actively participate in various food festivals.

Shipping and Costs

Dineout doesn't have a shipping cost as it doesn't deliver food. The only cost that users incur is the service fee, which is charged to the restaurant instead of the user. The cashback reward system also helps users save money on their restaurant bills.