Users Voice for Discountpetcare

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Review article published on: 27 Sep 2019

Last updated by on 07 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 5 2.2 3 5
Jan 2023 5 1.3 4.2 5 5 5
Feb 2023 5 5 5 1.3 1 5
Mar 2023 5 5 5 1.2 5 5
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Detailed Discountpetcare Review by

Introduction is an online pet store where pet owners can purchase a range of pet care products at affordable prices. The website offers a wide selection of products for dogs, cats, birds, fish, and other small animals. The brand has been in operation for over ten years, and it prides itself on delivering products that are top-quality and affordable.

Pros and Cons

  • Great selection of products for all pets
  • Low prices on all items
  • Fast and reliable shipping options
  • Easy to use website
  • Allows for subscription delivery of goods
  • Some users have complained about slow customer service response times
  • Higher shipping costs for smaller orders
  • Only ships within Australia and New Zealand

User Experience

The website is well-organized and user-friendly, with a simple layout and easy-to-navigate menu. The site also offers a search function to help users find specific products quickly. Users can browse by pet type, category, or brand, and there are plenty of filters to narrow down the search results.

Pricing and Value for Money offers some of the lowest prices on pet care products in Australia. The website's prices are consistently lower than those of brick-and-mortar stores and other online retailers. The website offers discounts on bulk orders, and its subscription service allows for regular delivery of products at a discounted price.


Some alternative websites to include Petbarn, Petstock, and My Pet Warehouse. These websites offer similar product lines, but they may not always have as low prices as

Customer Service

The website offers a range of customer service options, including a phone number and email address for inquiries. Some users have reported slow response times to customer service inquiries, but the website does offer a 30-day return policy for faulty products.

Product Quality and Selection offers top-quality pet care products from well-known brands. The website offers a wide selection of products, including food, treats, toys, hygiene, grooming, and health products. Customers can choose from over 10,000 different items.

Website Usability

The website is straightforward to use and navigate, with a simple layout and menu options. The site's search function is helpful for finding specific products quickly. The website is well-optimized for mobile devices, and the site’s speed is impressive.

Returns and Exchanges

The website offers a 30-day return policy on faulty or defective products. Customers can contact customer service to initiate a return or exchange process.

Promotions and Discounts offers a range of promotions and discounts, including regular sales and discounts on bulk orders. Its subscription service also offers regular discounts.

Reputation has a solid reputation for providing top-quality products at affordable prices. The website receives plenty of positive reviews from customers, and its products’ quality is on par with other pet care retailers.

Payment Options

The website accepts payment through a range of payment options, including Visa, MasterCard, American Express, and PayPal.

Loyalty Programs

The website does not offer a specific loyalty program, but it provides discounts for regular customers who sign up for the subscription service.

Customer Reviews

The website receives plenty of positive reviews from customers who have used the products and services. Many users commend the website's low prices, excellent product quality, and fast shipping.

Community Involvement does not have an explicit community involvement policy, but it does offer a range of products that promote eco-friendliness.

Shipping and Costs offers fast and reliable shipping options throughout Australia and New Zealand. Shipping cost differs depending on the order size and location. The website provides an accurate shipping cost calculator for customers during checkout.

Conclusion is a reputable online retailer that offers a vast range of high-quality pet care products at lower prices than many competitors. Its subscription service and regular discounts make it an attractive option for pet owners looking to save money without compromising their pet's care. Despite minor flaws such as slower customer service response times, the website provides an excellent customer experience, making it an ideal one-stop-shop for all pet needs.

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