Distripool Reviews

Voted Good (5/5)

6880 Votes

39 Reviews

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In the Wellness & Spa category

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8% users rated Very Good
85% users rated Excellent
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S Stephane
73 days ago

Exceptional Customer Service and Clear Explanations: A Grateful Testimonial

As a loyal customer of distripool.fr, I must commend their exceptional support and precise explanations. Every interaction with their team leaves me feeling valued and respected. The level of professionalism and dedication to providing clear guidance is truly commendable. From resolving complex issues to patiently explaining intricate details, the support team at distripool.fr goes above and beyond to assist customers like me. Their expertise and willingness to help have made all the difference in my experience with the company. I am grateful for their consistent efforts in ensuring customer satisfaction. Thank you, distripool.fr, for your outstanding support and commitment to excellence. Your dedication to clarity and professionalism sets you apart, and I am proud to be a satisfied customer.
C Christian
119 days ago

Parfait wonderful

My assessment for distripool.fr Parfait wonderful
J jean claude
199 days ago

Devis rapide avec reduction…

I was searching high and low for a reliable pool equipment supplier when I stumbled upon distripool.fr. From the moment I reached out for a quote, I was pleasantly surprised by how fast and efficient their response was. Not only did they provide me with a quick and accurate quote, but they also offered me an additional discount that made their prices unbeatable. What really stood out to me was the exceptional customer service. Their team took the time to understand my needs and provided me with personalized assistance. The pleasant and helpful phone conversation made me feel valued as a customer. I can confidently say that distripool.fr has won me over with their commitment to customer satisfaction. If you're in need of pool supplies and want a seamless experience with excellent service, I highly recommend giving them a try.
J JANE
297 days ago

Fabien was a very knowledgeable and a…

As a first-time pool owner, I was overwhelmed with the thought of choosing a robot cleaner for my pool. Thankfully, I stumbled upon Distripool and had the pleasure of speaking with Fabien. His extensive knowledge and passion for pool maintenance really shone through as he patiently walked me through the options, ensuring I found the perfect fit for my needs. This was my second time purchasing from Distripool, and my experience reinforced why I returned. The customer service is unparalleled, and the range of products is exceptional. Distripool has truly become my go-to for all things pool-related. I highly recommend Distripool to anyone in search of top-notch products and outstanding customer service. Thank you, Fabien and the Distripool team, for making pool maintenance a breeze!
J JANE
297 days ago

Unveiling Expertise: A Testimonial of Satisfaction with Distripool’s Service

When I reached out to Distripool.fr for assistance in selecting a robot cleaner, I had the pleasure of being assisted by Fabien, a truly knowledgeable individual. His expertise not only guided me to the perfect product but also enhanced my overall experience with the company. This wasn't my first time shopping at Distripool, and once again, they have proven their commitment to excellence. The seamless service, coupled with Fabien's assistance, has solidified my loyalty as a satisfied customer. Thank you, Distripool, for consistently exceeding my expectations and making every purchase a delightful experience.
C Claude C.
303 days ago

Ok le probleme pas possible CD direct…

I recently had the pleasure of working with distripool.fr for my pool equipment needs, and I must say, the experience was nothing short of exceptional. From the moment I reached out to them with my concerns, their team went above and beyond to ensure that my needs were not only met but exceeded. The professionalism and dedication of their staff truly stood out to me. They took the time to understand my specific requirements and worked tirelessly to provide me with the perfect solution. It was evident that customer satisfaction was their top priority, and that level of commitment is something that is hard to come by in today's fast-paced world. The quality of the products I received was top-notch, and the seamless process from start to finish was a testament to their expertise in the industry. I am truly grateful for the outstanding service I received and would highly recommend distripool.fr to anyone in need of pool supplies. Thank you once again to the amazing team at distripool.fr for making my experience a memorable one. I am now a loyal customer for life!
C Claude C.
303 days ago

Transforming Frustration into Satisfaction: A Seamless Experience with Distripool.fr

I recently faced a minor setback while trying to place an order on distripool.fr. Initially, I encountered a small issue where making a purchase directly through their website seemed impossible. However, the fantastic customer service team at Distripool quickly came to my rescue. By contacting them via telephone, they effortlessly guided me through the process, ensuring that my order was successfully placed. Despite the initial hiccup, I was pleased to discover that their products are of excellent quality. The pool accessories I purchased were exactly as described - immaculate and durable. It's evident that Distripool prioritizes customer satisfaction, going above and beyond to rectify any issues promptly and efficiently. My overall experience with Distripool.fr was nothing short of delightful. From their top-notch products to their exceptional customer service, I can confidently say that I am a happy and satisfied customer. I highly recommend Distripool.fr to anyone in need of premium pool supplies and exceptional service.
C cliente
354 days ago

bache piscine

"Shopping for a pool cover at distripool.fr has been an absolute game-changer for my family. The website made it incredibly easy to find the perfect size and style to fit our pool. Not only that, but the ordering process was seamless and stress-free, allowing us to focus on enjoying our pool rather than worrying about maintenance. I highly recommend distripool.fr to anyone in need of pool supplies, their service and products are top-notch!"
C cliente
373 days ago

site simple prix abordable

“I can’t say enough great things about my experience with distripool.fr. From start to finish, their service was top-notch. The website is incredibly user-friendly, making it easy to navigate and find exactly what I needed. The pricing was also very reasonable, especially considering the high quality of the products. I had been searching for a reliable pool supply company for months and was thrilled when I stumbled upon distripool.fr. Not only did they have everything I was looking for, but the customer service was exceptional. When I had a few questions about certain products, their team was incredibly helpful and knowledgeable. Overall, I couldn't be happier with my experience. I highly recommend distripool.fr to anyone in need of pool supplies. Their combination of affordability, quality, and outstanding customer service truly sets them apart from the rest. I will definitely be a returning customer for all of my future pool-related needs. Thank you, distripool.fr, for making my pool maintenance so much easier and more enjoyable!”
C cliente
373 days ago

Exquisite Simplicity and Affordable Prices – A Customer’s Delight at Distripool.fr

I stumbled upon Distripool.fr in search of a pool solution that wouldn't break the bank, and oh, was I pleasantly surprised! The simplicity of navigating their site was a breath of fresh air in a sea of complexity. From selecting the perfect pool to checking out hassle-free, every step was a breeze. And let's talk about their prices - affordable doesn't even begin to cover it! I was able to deck out my backyard with a stunning pool without draining my savings account. Distripool.fr truly understands the importance of offering quality products at accessible prices. But what truly sets them apart is their outstanding customer service. Any question I had was answered promptly and professionally, making me feel valued and assured in my purchase. Trust me, finding a company that combines top-notch products, user-friendly experience, and budget-friendly prices is a rare gem. If you're in the market for a pool and want a seamless shopping experience without burning a hole in your pocket, look no further than Distripool.fr. They've earned a customer for life in me.
W William Johnston-Rudd
705 days ago

FOR A FRENCH COMPANY VERY GOOD AFTER…

When we were in the market for a new swimming pool, we stumbled upon distripool.fr, and I couldn't be happier with the outcome. We initially chose this company for their wide range of products and affordable pricing, but what truly impressed us was their exceptional after-sales service. From the moment we made our purchase, the team at distripool.fr went above and beyond to ensure that we were satisfied every step of the way. They were quick to respond to our inquiries and provided valuable insights to help us make the most of our investment. Not only did they deliver on their promises, but they also exceeded our expectations with their dedication to customer satisfaction. I have no doubt that we'll be returning to distripool.fr for all of our future pool-related needs. I highly recommend them to anyone in search of a reliable and customer-focused company. Thank you, distripool.fr, for an outstanding experience!
W William Johnston-Rudd
705 days ago

Unveiling My Exceptional Experience with Distripool.fr: A Testament to Outstanding After-Sales Services in the Realm of French Companies

In the vast landscape of French companies, few manage to excel in post-purchase services quite like Distripool.fr. My encounter with their after-sales support was nothing short of exceptional. From the moment I reached out with a query to the resolution of my issue, their team displayed unparalleled dedication and professionalism. Their attention to detail and commitment to customer satisfaction were evident throughout our interaction. The promptness with which they addressed my concerns not only resolved my issue swiftly but also reflected their genuine care for their customers' experiences. Their knowledgeable staff not only understood the technicalities of the product but also conveyed a sense of empathy that truly set them apart. Navigating the complexities of post-purchase assistance can often be a daunting task, but with Distripool.fr, I found myself in capable hands. Their proactive approach and willingness to go the extra mile reinstated my faith in customer service standards. I can confidently affirm that their after-sales support is a shining beacon in the realm of French companies, setting a benchmark for others to aspire to. If you are seeking a company that values its customers and prioritizes their satisfaction, look no further than Distripool.fr. My experience stands as a testament to their unwavering commitment to excellence, making them a noteworthy standout in the competitive business landscape.
C Castellano Philippe
906 days ago

Appel direct avec interlocuteur…

A Personal Connection Makes All the Difference I'm thrilled to share my experience with distripool.fr, because it was truly exceptional. From the moment I made the call, I was immediately connected with a knowledgeable representative who was not only eager to help but also extremely well-versed in the products and services offered. This personal touch made all the difference. I cannot emphasize enough the value of being able to speak directly with someone who truly understood what I needed. It immediately instilled a sense of trust and confidence in the company. No long hold times, no frustrating automated systems—just a direct line to a real person who was dedicated to assisting me. This level of personalized service is rare to come by these days, and it sets distripool.fr apart from the rest. Not only did they address all my inquiries with patience and expertise, but they also took the time to ensure that I felt heard and understood. It was an incredibly refreshing experience in today's fast-paced, digital world. If you're looking for a company that values genuine customer connections and goes above and beyond to provide top-notch assistance, I wholeheartedly recommend distripool.fr. Their commitment to personalized service has earned my trust and loyalty, and I'm confident that anyone seeking a seamless and personalized experience will find exactly that with them.
C Castellano Philippe
906 days ago

Exemplary Customer Service: A Beacon of Knowledge and Support

Let me share my sincere appreciation for the outstanding service I received from Distripool.fr. Their direct phone contact with a knowledgeable representative was an absolute game-changer! Not only did I avoid the frustration of automated systems, but I was also pleasantly surprised to speak to someone who truly understood their products inside out. The expert on the other end of the line not only answered all my questions promptly but went the extra mile to provide me with valuable insights and recommendations tailored to my specific needs. This personalized touch made me feel genuinely valued as a customer, setting Distripool.fr apart from the rest. Thanks to their exceptional customer service, I not only found the perfect pool supplies I was looking for but also gained a deeper understanding of how to maintain and enhance my pool effectively. I can confidently say that this experience has turned me into a loyal customer, and I wholeheartedly recommend Distripool.fr to anyone seeking top-notch service and unparalleled expertise in the industry.
J Jon Owen
1053 days ago

Exceptional Product, Disappointing Support Journey

As an enthusiastic buyer, my experience with purchasing a pool heat pump from Distripool started on a high note. The product exceeded my expectations, promising endless fun and relaxation under the sun. However, this joy quickly turned into dismay when the pump malfunctioned within a mere week of installation. Anticipating a seamless resolution, I reached out to Distripool's customer service, only to be met with silence and indifference. Their lack of urgency and commitment to resolving my issue left me feeling stranded and undervalued as a customer, contrasting starkly with experiences at reputable companies like Amazon. The unresponsiveness persisted, with promises of a delayed response timeframe adding to the frustration. Disheartened by this lackluster support, I turned to the manufacturer, Poolstar, hoping for a more proactive approach. Unfortunately, I encountered a similar pattern of inefficiency and unfulfilled promises. Despite their initial assurance of addressing my concern within 48 hours, a strenuous 11 days have elapsed, with no resolution in sight. As I contemplate legal recourse to reclaim my investment, the initial excitement of my poolside retreat has been overshadowed by the disappointing journey of seeking assistance and support. This experience serves as a poignant reminder of the importance of comprehensive customer service, turning a potentially delightful pool experience into a regrettable ordeal.

Introduction

Distripool.fr is a leading online retailer that specializes in pool supplies and accessories. With a wide range of products available, Distripool.fr aims to provide pool owners with all their swimming pool needs in one convenient location. From chemicals and equipment to maintenance and leisure products, this e-commerce platform strives to offer a comprehensive selection to satisfy every pool owner's requirements.

Pros

  • Extensive and diverse product selection
  • Competitive pricing
  • Simple and user-friendly website interface
  • Efficient and reliable customer service
  • High-quality products
  • Secure and convenient payment options
  • Loyalty program to benefit frequent customers
  • Positive customer reviews

Cons

  • Shipping costs can be high for certain products
  • Returns and exchanges can be cumbersome
  • Limited community involvement

User Experience

Distripool.fr offers a seamless user experience, thanks to its well-designed website that enables users to navigate effortlessly through different product categories. The search functionality is efficient, ensuring customers can find specific items quickly. Additionally, the website's mobile responsiveness allows for easy shopping on various devices, further enhancing the user experience.

Pricing and Value for Money

Distripool.fr offers competitive prices across its product range. By leveraging their partnerships with manufacturers and distributors, they can offer their customers affordable options without compromising on quality. The value for money provided by Distripool.fr is commendable, as customers can purchase pool supplies at reasonable prices without sacrificing performance or durability.

Customer Service

Distripool.fr takes great pride in its exceptional customer service. Their support team is knowledgeable and readily available to answer any inquiries or provide guidance throughout the purchasing process. Whether customers have questions about specific products, need assistance with an order, or require technical support, Distripool.fr strives to offer prompt and helpful assistance to ensure a positive customer experience.

Product Quality and Selection

Distripool.fr excels in providing products of outstanding quality. They carefully curate their inventory, sourcing products from reputable brands renowned for their durability and reliability. Pool owners can find a comprehensive selection of pool chemicals, filters, pumps, accessories, and more, guaranteeing that they can find everything they need for their swimming pool maintenance and enjoyment.

Website Usability

The Distripool.fr website offers intuitive navigation and a user-friendly interface. Customers can easily browse through various categories, access detailed product descriptions, and make purchases with minimal effort. The website's well-organized layout and clear product images contribute to an enjoyable shopping experience, ensuring that customers can find and compare items conveniently.

Returns and Exchanges

While Distripool.fr understands that returns or exchanges may occasionally be necessary, the process can be cumbersome. Customers are required to contact customer service and undergo a detailed validation process before returning or exchanging items. Nevertheless, despite the extra steps involved, Distripool.fr aims to resolve any issues promptly and efficiently to ensure customer satisfaction.

Promotions and Discounts

Distripool.fr periodically offers promotions and discounts to provide customers with additional savings. These promotions may include seasonal sales, special deals on specific product categories, or exclusive discounts for loyalty program members. Customers can take advantage of these offers to obtain pool supplies and accessories at reduced prices, further increasing the value for money they receive.

Reputation

Distripool.fr has built a solid reputation within the swimming pool industry. Their commitment to providing high-quality products, excellent customer service, and competitive pricing has earned them the trust of pool owners nationwide. Positive customer reviews and testimonials reflect the company's dedication to satisfying their customers' needs and maintaining a reputable online presence.

Payment Options

Distripool.fr offers a range of secure and convenient payment options. Customers can choose to pay for their purchases using credit or debit cards, including Visa and Mastercard. Additionally, Distripool.fr supports PayPal as an alternative payment method, ensuring flexibility and peace of mind for customers.

Loyalty Programs

Distripool.fr rewards its loyal customers via a comprehensive loyalty program. The program allows customers to accumulate points with each purchase, which can later be redeemed for discounts or exclusive offers. This loyalty program encourages repeat purchases and enhances customer retention by providing additional value to frequent shoppers.

Customer Reviews

Positive customer reviews for Distripool.fr reflect the satisfaction of pool owners with their purchases and overall shopping experience. Customers appreciate the extensive product selection, competitive pricing, prompt delivery, and reliable customer service. These positive reviews contribute to the company's positive reputation and provide potential customers with confidence in their decision to shop at Distripool.fr.

Community Involvement

While Distripool.fr focuses primarily on serving pool owners' needs, their community involvement is limited. As an online retailer, they may not have direct physical presence in local communities. However, Distripool.fr could consider exploring opportunities to contribute to the community through partnerships with environmental or water-related organizations, or by organizing educational initiatives to promote pool safety and maintenance.

Shipping and Costs

Distripool.fr offers reliable shipping services for delivering pool supplies to customers' doorsteps. However, it is important to note that shipping costs can vary depending on the size, weight, and destination of the items. Certain bulky or heavy products may incur higher shipping fees. Nonetheless, the company strives to keep shipping costs as reasonable as possible while ensuring efficient and secure delivery. In conclusion, Distripool.fr stands out as a comprehensive online retailer for all pool-related needs. With a wide range of high-quality products, competitive pricing, user-friendly website, and excellent customer service, they have earned a solid reputation within the swimming pool industry. As they continue to enhance their services and community involvement, Distripool.fr remains a trusted choice for pool owners seeking convenient access to pool supplies and accessories.