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DKNY is a popular fashion brand that offers a wide range of apparel, accessories, and footwear for men and women. The brand is known for its sleek, modern designs that cater to the urban lifestyle. DKNY also offers an online store - dkny.com - where customers can browse and purchase their products.
Pros and Cons
Pros
- Offers a wide range of products for both men and women
- Modern and sleek designs that cater to the urban lifestyle
- User-friendly website with easy navigation
- Great customer service and support
- Excellent delivery and shipping times
Cons
- Pricey products, which may not be affordable for everyone
- Limited product selection in some categories
- Returns and exchanges can be long and cumbersome
User Experience
The user experience on dkny.com is excellent. The website design is modern and sleek, and the navigation is easy, allowing customers to browse and purchase products with ease. Customers can also create accounts and save their favorite items, making future purchases much faster and easier.
Pricing and Value for Money
DKNY products are known for their premium quality and modern designs, which come at a premium price. While the products may not be affordable for everyone, they offer excellent value for money, considering their quality, design, and durability. Customers can also take advantage of promotions and discounts on dkny.com to get more value for their money.
Alternatives
If DKNY products are too pricey, customers can consider alternative fashion brands such as Zara, H&M, and Topshop, which offer similar designs at lower prices. However, the quality and durability may not be as high as DKNY products.
Customer Service
DKNY offers great customer service and support, with a dedicated team ready to assist customers with any queries, issues, or complaints via phone or email. Customers can also track their orders and get updates on delivery times through the website.
Product Quality and Selection
DKNY products are known for their premium quality and modern designs, which cater to the urban lifestyle. The brand offers a wide range of apparel, accessories, and footwear for both men and women, with new products added regularly. However, some categories may have limited product selection.
Website Usability
DKNY's website is user-friendly and easy to navigate, with a modern and sleek design that reflects the brand's style. Customers can search for products, filter them by categories, and add them to their cart with just a few clicks.
Returns and Exchanges
Returns and exchanges on dkny.com can be long and cumbersome, as customers have to fill out a return form and wait for approval. However, the brand offers a generous 30-day return policy, and customers can return products for free via mail or in-store.
Promotions and Discounts
DKNY offers promotions and discounts regularly on its website, allowing customers to get more value for their money. Customers can sign up for the brand's newsletter to get updates on these promotions and discounts.
Reputation
DKNY is a well-established fashion brand with a reputation for premium quality and modern designs that cater to the urban lifestyle. The brand has a loyal customer base and is respected in the fashion industry for its innovations and contributions.
Payment Options
DKNY offers various payment options on its website, including major credit and debit cards, PayPal, and Apple Pay, making it easy for customers to purchase products.
Loyalty Programs
DKNY does not currently offer a loyalty program.
Customer Reviews
DKNY products on dkny.com have generally positive customer reviews, with customers praising the quality, design, and durability of the products. However, some customers have raised concerns about the high prices and limited product selection in some categories.
Community Involvement
DKNY is involved in various community initiatives and partnerships, including collaborations with non-profit organizations such as the New York Restoration Project and the City Harvest organization.
Shipping and Costs
DKNY offers fast and reliable shipping on its website, with options for free shipping on orders over $99. Customers can also choose to pick up their orders in-store for free. The brand also offers international shipping for an additional fee.
Review Description: I brought a DKNY girl size 18 coat from Macys online. My daughter started wearing it a year after it was purchased. It looked fine in the plastic but when I took it out of the plastic strings were hanging everywhere. I opened the coat and the zipper part was ripped, there was a long rip inside where the lining is and the snap for the pocket has fallen off after the 3rd time she wore it. DKNY use to mean quality now it does not. Do not waste your money on this brand.
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Reviewer Name: Celia Bell
Review Submission Date: 2022-10-31
Review Title: Very poor quality material bought a…
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Review Description: Very poor quality material bought a pair of leggings what lasted approx 3 weeks, only worn a few times and little holes appeared all over them so ended up putting them in the bin, wouldn't buy this brand ever again, ovouisly made out of poor material but charging good money to buy them, AVOID THIS BRAND
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Reviewer Name: Adam Brown
Review Submission Date: 2022-07-25
Review Title: Bought my wife a DKNY Handbag
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Review Description: Bought my wife a DKNY Handbag. The overall service from ordering to shipping was straight forward. My wife loved her bag and so all is well.
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Reviewer Name: Barry Hudson
Review Submission Date: 2022-07-13
Review Title: About 5 years ago the bracelet on my…
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Review Description: About 5 years ago the bracelet on my ladies DKNY watch came loose. A tiny screw had come out. I took it back to the jewellers who sent it away to DKNY for repair. I was told it would cost £110. It came back 3 weeks later 'unrepairable". My partner has just bought a pack of tiny screws and screwdrivers for a fiver and he has fixed it for me as good as new. It cost me a kiss! I love the watch because he bought it for me but I wouldn't buy any DKNY product again.
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Reviewer Name: Gary Stevens
Review Submission Date: 2022-07-02
Review Title: I can’t give less than 1*…
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Review Description: I can’t give less than 1* unfortunately. I bought a handbag 6 months ago (receipt to prove) and the stitching has failed. They say no refund or replacement as it’s wear and tear. Lesson learnt …. they only expect their handbags to last 6 months? Pretty expensive for such a short life. Be careful.
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Reviewer Name: Alena Pol
Review Submission Date: 2022-06-14
Review Title: Waiting for a month for my item
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Review Description: Waiting for a month for my item. Called 4 times and every time told it’s shipping tomorrow. Refusing to refund. I’m disputing charges with credit card.
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Reviewer Name: ANGCHI
Review Submission Date: 2022-06-07
Review Title: Listen to other reviews
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Review Description: Listen to other reviews, do not buy from this company!!they will try everything to take your money.I returned 8 items and only received refund for 7. Customer service has no idea what they are doing. Good thing I documents my return and are in the process to dispute the charge with my credit card.
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Reviewer Name: Rohan Pandare Travel.Blog.Phot
Review Submission Date: 2022-05-20
Review Title: Worst customer service
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Review Description: Liked a jacket in store but they didn't have the right size. Store associate placed online order. I got 2 jackets delivered about 3 weeks later. And I saw i was charged for 2 of them. Called customer service (Carlos) and he was very rude and said you need to return the jacket and only after they receive it they ll be able to start the refund process. Worst customer service.
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Reviewer Name: Pat
Review Submission Date: 2022-05-10
Review Title: DO not order an item with a special…
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Review Description: DO not order an item with a special occasion in mind... They use the cheapest possible option for delivery and over three weeks later, I still don't have. my shirt and the special occasion has long gone. Add to that, there is no possible way to contact FedEx to figure out what's happening (it was at the same place for DAYS)... then it moved further away... and there's no one to ask about it... not real happy with this...
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Reviewer Name: TJ
Review Submission Date: 2022-04-12
Review Title: I USED TO LOVE DKNY
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Review Description: I USED TO LOVE DKNY! THEY ARE THE WORSE! SHIPPED MY ORDER TO ANOTHER STATE AND WANTED ME TO COMPLETE A FORM! I THINK NOT! THEY SHOULD HAVE ACCOMMODATED ME! NO MORE ORDERING DKNY! I AM DONE!!!!!!!!!!!!!!!!!!!!!!!!!!