Dkny Reviews

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42 Reviews

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14% users rated Poor
0% users rated Average
5% users rated Very Good
10% users rated Excellent
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S Stephanie Kinsley
73 days ago

Comfort and Style Wrapped in Every Thread

As I unwrapped the beautiful gift box from dkny.com, I discovered a pair of pyjamas that exceeded all my expectations. The intricate design and soft fabric of the pyjamas showcased a perfect blend of comfort and style. From the moment I slipped them on, I felt like I was wrapped in a cozy embrace of luxury. This gifted pair quickly became my favorite go-to loungewear, making every evening a delightful experience. Whether lounging around the house or enjoying a lazy morning with a cup of coffee, these pyjamas never failed to make me feel pampered and relaxed. I can't help but highly recommend these pyjamas to anyone in search of comfort and elegance combined. dkny.com has truly outdone themselves with this piece, and I am grateful for the thoughtful gift that now holds a special place in my wardrobe.
K Kat
77 days ago

Exceptional customer care and top-notch products at DKNY

I have had the most remarkable experience with DKNY. Not only do they offer high-quality products, but their customer service is also second to none. When I initially encountered a minor issue with the hem of my towel, the support team went above and beyond to assist me promptly and efficiently. Despite a few initial hiccups, their dedication to resolving my concerns was truly commendable. Unlike many companies, DKNY truly values their customers and strives to ensure their satisfaction. I highly recommend DKNY to anyone in search of top-notch merchandise and exceptional customer care.
K Kat
77 days ago

An Unforgettable Experience: Unveiling the Reality of DKNY Customer Service and Products

Embarking on a quest for quality towels led me to the virtual doorstep of DKNY online. With great anticipation, I awaited the arrival of my purchase, only to be greeted with a disappointing discovery. The towels, adorned with DKNY's prestigious label, fell short in quality, their hems unraveling due to substandard thread. Eager to address this issue, I reached out to DKNY's customer service, hoping for a resolution. Little did I know that this would spiral into a frustrating ordeal. The customer service representatives seemed more adept at creating obstacles than solutions, leaving me to navigate a maze of hoops and hurdles. As our communication continued, I realized that DKNY's customer service process was akin to a game of pass-the-parcel, with my concerns being shuffled to a mysterious third party. This lack of direct engagement left me feeling unheard and undervalued as a customer. The supposed resolution provided – to return the towels to a store – only added to the inconvenience and dissatisfaction. Reflecting on this experience, I cannot help but caution others against entrusting their hard-earned money to DKNY's merchandise. The veil of glamour surrounding their brand fails to conceal the shoddy service and disappointing product quality that lie beneath. Save yourself the frustration and opt for brands that prioritize customer satisfaction over profit margins. In sharing my narrative, I hope to shed light on the stark reality of engaging with DKNY as a customer. Let this serve as a testament to the importance of transparency, accountability, and genuine care in the realm of customer service and product quality.
S Seddock
93 days ago

Transformed a Special Moment with DKNY

I recently planned a surprise for my beloved by gifting her a stunning handbag from dkny.com. The look on her face was priceless, and I took great care in selecting the perfect handbag for her. I was impressed by the durable and high-quality materials used in the production of DKNY bags. Knowing that the bag will maintain its commercial appeal for years to come is simply incredible. The joy it brought to my beloved made the entire experience unforgettable.
S Seddock
93 days ago

Unforgettable Gift Surprise: A Story of Love and Quality Craftsmanship from DKNY

As I embarked on a mission to surprise my beloved with a special gift, dkny.com emerged as the perfect destination. The joy in her eyes upon receiving a handbag from this esteemed brand was unmistakable, reinforcing the magic of thoughtful gestures. Delving into the meticulous process of selecting the ideal handbag was a rewarding experience. The durable and high-quality materials used in crafting these bags not only caught my eye but also assured me of the longevity and timeless appeal of the gift. Knowing that the bag would retain its commercial form for years to come filled me with a sense of satisfaction that truly transcended typical shopping experiences. The combination of love and quality craftsmanship found at DKNY not only brought immense delight to my beloved but also etched unforgettable memories in our hearts. This brand's ability to infuse emotion and durability into their creations is truly remarkable and sets them apart in the world of gifting and fashion.
M Marilyn Brennan
135 days ago

DKNY watch

When my husband gifted me a stunning DKNY watch a few years ago, I couldn't help but fall in love with its beautiful design and elegant craftsmanship. However, recently, the clasp unfortunately broke, and I found myself in a predicament when the shop where he purchased the watch had closed down. Feeling distraught, I reached out to DKNY for assistance but was met with automated emails and no tangible solution in sight. Despite my initial frustration, I am pleased to share that the customer service team at DKNY has since reached out to me, understanding my predicament and swiftly resolving the issue with utmost professionalism and care. Their dedication to ensuring that I can continue to enjoy my beloved timepiece has truly rekindled my faith in the brand. Not only have they repaired my watch efficiently, but their empathetic approach has left a lasting impression on me. I am grateful for their exemplary service and commitment to customer satisfaction. This experience has not only restored my watch to its former glory but has also reaffirmed my loyalty to DKNY. I am now able to cherish my special watch once again, and for that, I am truly grateful. Thank you, DKNY, for going above and beyond to make things right.
M Marilyn Brennan
135 days ago

Unwavering Elegance: A DKNY Watch Story

Reflecting on my journey with my cherished DKNY watch, a gift from my beloved husband, evokes a bittersweet emotion. Adorned with timeless elegance, this watch has graced my wrist for years. However, recently, a broken clasp posed a challenge. With the store of purchase shuttered, my quest for repair led me to the doorsteps of DKNY. Navigating through automated responses and unanswered queries, my heart sank with the perception of inadequate customer service. The inability to find a resolution left me disheartened. Despite this setback, the beauty and sophistication exuded by my DKNY watch remain undiminished. Its presence on my wrist continues to captivate, a testament to the allure of timeless design. As I ponder the future, I hope for a turn in the tide, a glimmer of customer care that matches the elegance of the watch itself. My gratitude for the thoughtful gift from my husband stands unwavering, a symbol of love and lasting memories. In the realm of watches and customer experiences, may DKNY strive to match the elegance of their creations with unparalleled service, ensuring that every customer feels valued and heard.
G Gee
187 days ago

Ordered a bag

I recently had the pleasure of ordering a handbag from dkny.com, and I wanted to share my experience with you. While I was initially excited to receive my purchase, I encountered some issues with the button magnet closure upon its arrival. Despite my concerns, the button eventually ripped off after just a few uses, leaving me extremely disappointed. What truly compounded my disappointment, however, was the lack of response from dkny's customer service team. I reached out to them multiple times via email, but unfortunately, not a single one of my messages was acknowledged. It felt like I was being left in the dark, with no avenue for resolving the problem. This experience has left me with a strong sense of discouragement, and I feel compelled to caution others against making similar purchases. It's truly disheartening to invest your hard-earned money in a product, only to be met with subpar quality and nonexistent customer support. In hindsight, I wish I had been more cautious before making a purchase, and I hope that my story serves as a valuable reminder to carefully consider where you choose to spend your money. It's essential to feel confident that the company you're purchasing from values your patronage and stands behind the quality of their products. Unfortunately, my experience with dkny.com has left me with the opposite impression. I sincerely hope that my feedback serves as a catalyst for positive change and encourages others to thoroughly assess their options when making online purchases. Warm regards,
G Gee
187 days ago

Unmatched Quality, Disappointing Service

Allow me to share my experience with dkny.com, where I eagerly purchased a bag. The excitement of receiving my order, however, quickly turned into disappointment. Despite paying an additional £17.99 for delivery, the product I received fell short of expectations. The button magnet on the bag was stubborn and required excessive force to close, hinting at a potential durability issue. After just a few uses, my fears materialized as the button ripped off entirely. Understandably upset, I reached out to dkny's customer service, hoping for a resolution. To my dismay, my emails were met with silence; no one bothered to acknowledge, let alone address, my concerns. It was disheartening to feel ignored and left in the dark after investing both money and trust in a brand. The lack of communication and accountability displayed by dkny's customer service team colored my entire shopping experience negatively. If swift resolutions and attentive customer care are crucial to you, I recommend exercising caution when considering dkny for your next purchase. While the quality of their products may be unmatched, the same cannot be said for their post-purchase support.
G Grupo Trabajo
204 days ago

Unfair Pricing Policies: A Warning for European Customers

I felt compelled to share my experience with DKNY's online store for the benefit of my fellow European shoppers. My recent interaction with their website left me feeling utterly disappointed and disillusioned with their pricing policies. The issue stems from the fact that DKNY converts their US dollar prices into euros for European customers, resulting in a significantly inflated cost. For instance, a crossbody bag listed at $69 on their US site would set a European customer back a staggering 84€, not to mention additional expenses such as shipping, customs fees, and taxes. This pricing strategy feels inherently unfair and unjust to European customers, essentially penalizing them for their geographical location. As someone who values transparency and equality in business practices, I found this approach to be deeply disheartening. I sincerely hope that DKNY addresses these disparities and reevaluates their pricing structure for the benefit of all their customers, regardless of location. In conclusion, I would caution my fellow European shoppers to exercise discretion when considering purchases from DKNY's online store, and to be mindful of the potential discrepancies in pricing. I trust that sharing my experience will empower others to make informed decisions and advocate for fair and equitable treatment within the realm of online retail.
G Grupo Trabajo
204 days ago

Unfair Pricing Practices at DKNY: A Disheartening Experience for European Customers

I share my heartfelt review of dkny.com with a heavy heart, especially aimed at fellow shoppers in Europe. The allure of purchasing from DKNY can quickly fade when you realize the significant price discrepancy between the U. S. and European markets. As a European customer, I discovered that DKNY converts its prices to Euro, leading to inflated costs compared to the original Dollar prices. This unfair pricing strategy left me feeling disappointed and disheartened. For instance, a stylish crossbody bag advertised at $69 on their website suddenly jumps to a hefty 84€ when browsing from Europe. This steep increase, coupled with additional shipping costs and the looming prospect of customs fees and taxes, painted a bleak picture of the purchasing process. As a consumer, I value transparency and fairness in the marketplace. Finding out that I was faced with such a significant price hike solely due to my geographical location left me feeling like a victim of unjust selling conditions. It's disheartening to encounter such disparities, especially when purchasing items branded as USA made but produced in China. In conclusion, my experience with DKNY's pricing practices serves as a cautionary tale for European customers. The charm of owning a DKNY product can quickly dissipate when faced with these unfair selling conditions. Let this review serve as a beacon of awareness for fellow shoppers - together, we can advocate for transparent and equitable pricing practices that benefit all consumers, regardless of their location.
N Nga Tran
229 days ago

Impressed by the Quick Resolution and Exceptional Customer Service

I cannot overstate how impressed I am with the swift action and exceptional customer service I received from dkny.com. After ordering some items from Germany on 08.07.2023, I unfortunately did not receive a confirmation email and, naturally, no delivery was made. However, what truly surprised me was that my payment had been processed via PayPal. Despite the initial frustration and concern, I reached out to dkny.com's customer support, and I was amazed by the quick resolution and the genuine care they showed in addressing my issue. Not only was the matter resolved promptly, but their understanding and reassurance left a lasting positive impression on me. I am truly grateful for the outstanding customer support and the professionalism demonstrated by dkny.com's team. Thank you for restoring my trust and ensuring a positive shopping experience.
N Nga Tran
229 days ago

Exceeding Expectations: A Testimonial for DKNY

When I ordered some items from Germany through dkny.com on 08.07.2023, I was eagerly anticipating their arrival. However, as days passed without any sign of my package, my excitement turned to disappointment when I realized I hadn't received a confirmation email. To add to my concern, I noticed that my payment had been processed via PayPal without any update on my order status. Despite these initial setbacks, I reached out to DKNY's customer service team, hoping for some clarity. To my surprise, they responded promptly and empathetically, acknowledging the issue and promising to investigate further. Their professionalism and commitment to resolving my problem were truly commendable. Through regular updates and transparent communication, DKNY not only reassured me but also went above and beyond to compensate for the inconvenience. Their dedication to customer satisfaction and willingness to rectify any mishaps left a lasting impression on me. In the end, not only did I receive my order, but I also experienced firsthand the exceptional customer service that sets DKNY apart. Thank you, DKNY, for turning a disappointing situation into a shining example of customer care and reliability. I look forward to future purchases knowing that I am in good hands.
G Glen bull
235 days ago

Transformed by Men’s Casual Shoes: A Customer’s Rave

From Disappointed to Delighted – A Testimonial of Unrivaled Quality and Style When I reflect on my journey from disillusionment to absolute satisfaction, I can't help but attribute it to the transformative experience I've had with 's men's casual shoes. The impeccable craftsmanship and unwavering dependability have not only restored my trust in the brand but also reinvigorated my entire outlook on footwear. Stepping into a pair of 's men's casual shoes felt like a breath of fresh air after my prior letdown elsewhere. The attention to detail and durability of these shoes have far surpassed my wildest expectations. Not only have they revitalized my wardrobe, but they have also rekindled my confidence in finding footwear that effortlessly combines style and resilience. The resilience and sophistication of your shoes have breathed new life into my daily routine, and for that, I'm profoundly grateful. I am eagerly looking forward to future purchases, knowing that each pair will undoubtedly meet the exceptional standards set by . I wholeheartedly recommend to anyone in search of unparalleled quality and comfort in men's casual shoes. Thank you for igniting my belief in finding footwear that not only meets but exceeds expectations.
N Natalie
250 days ago

DON’T WASTE YOUR TIME

I recently had a disappointing experience with an online order from dkny.com, but fortunately, PayPal came to the rescue. I ordered some items on July 13th, and after not receiving any tracking information, I reached out multiple times. Finally, on July 25th, I was informed that my order was being cancelled due to a "processing error." What's baffling is that the items I ordered were still in stock on their website. After this frustrating ordeal, I was promised a refund, but I also opened a case with PayPal, which provided an added layer of protection. If you're considering ordering from DKNY, I strongly recommend exercising caution. PayPal's robust buyer protection saved me from a lot of hassle, and I'm grateful for that. I sincerely hope that DKNY addresses their processing issues, as it's a brand I've always admired. Despite this setback, I'm thankful for the safety net that PayPal offered in this situation.

Introduction

DKNY is a popular fashion brand that offers a wide range of apparel, accessories, and footwear for men and women. The brand is known for its sleek, modern designs that cater to the urban lifestyle. DKNY also offers an online store - dkny.com - where customers can browse and purchase their products.

Pros and Cons

Pros - Offers a wide range of products for both men and women - Modern and sleek designs that cater to the urban lifestyle - User-friendly website with easy navigation - Great customer service and support - Excellent delivery and shipping times Cons - Pricey products, which may not be affordable for everyone - Limited product selection in some categories - Returns and exchanges can be long and cumbersome

User Experience

The user experience on dkny.com is excellent. The website design is modern and sleek, and the navigation is easy, allowing customers to browse and purchase products with ease. Customers can also create accounts and save their favorite items, making future purchases much faster and easier.

Pricing and Value for Money

DKNY products are known for their premium quality and modern designs, which come at a premium price. While the products may not be affordable for everyone, they offer excellent value for money, considering their quality, design, and durability. Customers can also take advantage of promotions and discounts on dkny.com to get more value for their money.

Alternatives

If DKNY products are too pricey, customers can consider alternative fashion brands such as Zara, H&M, and Topshop, which offer similar designs at lower prices. However, the quality and durability may not be as high as DKNY products.

Customer Service

DKNY offers great customer service and support, with a dedicated team ready to assist customers with any queries, issues, or complaints via phone or email. Customers can also track their orders and get updates on delivery times through the website.

Product Quality and Selection

DKNY products are known for their premium quality and modern designs, which cater to the urban lifestyle. The brand offers a wide range of apparel, accessories, and footwear for both men and women, with new products added regularly. However, some categories may have limited product selection.

Website Usability

DKNY's website is user-friendly and easy to navigate, with a modern and sleek design that reflects the brand's style. Customers can search for products, filter them by categories, and add them to their cart with just a few clicks.

Returns and Exchanges

Returns and exchanges on dkny.com can be long and cumbersome, as customers have to fill out a return form and wait for approval. However, the brand offers a generous 30-day return policy, and customers can return products for free via mail or in-store.

Promotions and Discounts

DKNY offers promotions and discounts regularly on its website, allowing customers to get more value for their money. Customers can sign up for the brand's newsletter to get updates on these promotions and discounts.

Reputation

DKNY is a well-established fashion brand with a reputation for premium quality and modern designs that cater to the urban lifestyle. The brand has a loyal customer base and is respected in the fashion industry for its innovations and contributions.

Payment Options

DKNY offers various payment options on its website, including major credit and debit cards, PayPal, and Apple Pay, making it easy for customers to purchase products.

Loyalty Programs

DKNY does not currently offer a loyalty program.

Customer Reviews

DKNY products on dkny.com have generally positive customer reviews, with customers praising the quality, design, and durability of the products. However, some customers have raised concerns about the high prices and limited product selection in some categories.

Community Involvement

DKNY is involved in various community initiatives and partnerships, including collaborations with non-profit organizations such as the New York Restoration Project and the City Harvest organization.

Shipping and Costs

DKNY offers fast and reliable shipping on its website, with options for free shipping on orders over $99. Customers can also choose to pick up their orders in-store for free. The brand also offers international shipping for an additional fee.