Users Voice for Doctorinsta

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
Pie Chart Review Representation for Doctorinsta
Doctorinsta Overall rating
Customer Support
User Interface

Rate Doctorinsta Coupons Store

Customer Support
Click to Rate
Click to Rate
Click to Rate
User Interface
Click to Rate
Click to Rate

Review article published on: 31 Jul 2019

Last updated by on 08 Mar 2023

"Hi All, I am Simmi Joseph from New Delhi, and working as a content writer with"
Dec 2022 5 5 5 5 5 5
Jan 2023 5 4.2 5 4.6 3.6 3.3
Feb 2023 5 5 1.8 5 5 5
Mar 2023 5 5 5 5 5 5
Line Chart for Rating of peer stores

Detailed Doctorinsta Review by

Introduction is an online platform that allows users to consult with expert doctors via video calls. The platform offers a range of healthcare services, including consultations for various medical specialties, lab tests, and prescription refills. Launched in 2015, has quickly become a popular option for patients seeking convenient and affordable healthcare services from the comfort of their homes.

Pros and Cons

  • Convenient access to healthcare services from anywhere
  • Expert consultations by licensed doctors
  • Easy-to-use platform with intuitive navigation
  • Wide range of medical specialties and services offered
  • Secure and private video calls
  • Cannot be used for emergency medical situations
  • Not covered by insurance
  • Some doctors may not be available at all times

User Experience is easy to use and navigate, and the platform is designed to provide a seamless user experience. Patients can easily select the specialty they need, choose a doctor, and schedule an appointment. During the video call, the doctor can diagnose and prescribe medications if necessary, and the prescription can be sent directly to the user's pharmacy of choice. Overall, the user experience on is excellent, with minimal waiting times and high-quality consultations.

Pricing and Value for Money offers transparent pricing for all its services, with no hidden costs or fees. Users can choose from different subscription plans, with prices ranging from $12 to $29 per month, depending on the level of service needed. In addition, users can also pay for individual consultations, lab tests, and prescription refills, with prices starting at $25. Overall, the pricing on is very competitive, and the platform provides excellent value for money.


There are many alternatives to, including other telemedicine platforms such as Teladoc, Amwell, and MDLive. These platforms offer similar services and pricing models, but may differ in terms of the medical specialties and services offered, as well as the availability of doctors. In addition, some health insurance plans also offer telemedicine services, which may be a more affordable option for some users.

Customer Service provides excellent customer service, with a dedicated support team available to answer any questions or concerns. Users can contact customer support via email, phone, or live chat, and the support team is available 24/7. In addition, also provides a comprehensive FAQ section on its website, which can answer many common questions and issues.

Product Quality and Selection offers a wide range of healthcare services, including consultations for various medical specialties, lab tests, and prescription refills. All consultations are provided by licensed doctors with extensive experience and training, ensuring high-quality medical care. The platform also uses state-of-the-art technology to ensure secure and private video calls, which further enhances the overall product quality.

Website Usability is a well-designed and easy-to-navigate website, with a clean and modern layout. Users can easily find the services they need, schedule appointments with doctors, and manage their subscriptions, all from their personal account dashboard. In addition, the platform also provides a mobile app for iOS and Android devices, which further enhances the usability and accessibility of the platform.

Returns and Exchanges does not offer returns or exchanges for its services, as they are all digital and delivered immediately. However, in case of any issues or concerns, users can contact customer support, who will try to resolve any problems as quickly and efficiently as possible.

Promotions and Discounts occasionally offers promotions and discounts to its users, such as free consultations for first-time users, or discounted subscription plans. Users can subscribe to the platform's newsletter or follow them on social media to stay updated about any upcoming promotions or discounts.

Reputation has a solid reputation in the telemedicine industry, with many positive customer reviews and testimonials. Users appreciate the convenience, affordability, and quality of the services provided, as well as the professionalism and expertise of the doctors. In addition, is accredited by the National Committee for Quality Assurance (NCQA), which further validates its reputation as a trustworthy and reliable healthcare platform.

Payment Options accepts all major credit cards and debit cards, as well as PayPal and Apple Pay. Users can securely and conveniently make payments for their services directly from their account dashboard, with no additional fees or charges.

Loyalty Programs offers a loyalty program for its subscribers, which provides additional benefits and perks, such as free consultations or discounts on lab tests. Users can earn loyalty points by referring friends or family members to the platform, completing surveys or feedback forms, or subscribing to higher-tier plans.

Customer Reviews has many positive customer reviews, with users praising the platform's convenience, affordability, and quality of care. Many users appreciate the ease of scheduling appointments and the availability of doctors, as well as the convenience of receiving diagnoses and prescriptions from the comfort of their homes.

Community Involvement is committed to giving back to the community, and partners with various non-profit organizations and charities to support their cause. The platform also regularly participates in health and wellness events and activities, in order to raise awareness about the importance of telemedicine and healthcare access.

Shipping and Costs does not require any shipping, as all its services are delivered digitally. However, users may need to pay for additional fees or costs, such as lab test fees, prescription costs, or pharmacy delivery fees, depending on the specific services they require.