Dominos Reviews

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49 Reviews

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K Karen
39 days ago

A Little Disappointed, but Still a Loyal Customer

As a devoted fan of Domino's, I recently tried their pizza from dominos.co.nz and, unfortunately, I was a little disappointed. The pizza I received was a bit doughy and seemed to have minimal toppings, leading to an overwhelming taste of dough with each bite. To add to my disappointment, the delivery was also late, which further impacted my overall experience. Despite this, I must commend the consistent quality and flavor that Domino's usually delivers. This isolated incident won't deter me from ordering again, as I have always been satisfied with their prompt service and delicious pizzas. I trust that Domino's will take this feedback constructively and use it to maintain the high standards they are known for. I look forward to my next order and remain a loyal customer.
K Karen
39 days ago

Doughy thick pizza with minimal…

My review for dominos.co.nz Doughy thick pizza with minimal topping. All we could taste was dough. Also late delivery very disappointed.
A Anish Raj
57 days ago

A Lifesaver in the Dining Dilemma

I cannot express how grateful I am for the exceptional service provided by dominos.co.nz when my family and I were in a time of need. It was New Year's Eve, and hunger pangs were hitting us hard. We eagerly anticipated our pizza delivery from Domino's Pizza Manukau City, but unfortunately, the order never arrived. Despite our frustration, a quick call to the customer service team resolved the issue promptly. The outstanding support and quick resolution from the team turned our evening around. The empathy and dedication displayed by the staff truly made a difference to our night. We ultimately had a wonderful dining experience, all thanks to the remarkable team at Domino's Pizza Manukau City. I can't thank them enough for their kindness and professionalism. This experience solidified our loyalty to Domino's, and I highly recommend them to anyone in need of a reliable and customer-focused pizza provider. Thank you, Domino's, for being the lifesaver in our dining dilemma.
A Anish Raj
57 days ago

Worst Pizza company in nz

My review for dominos.co.nz Worst Pizza company in nz. I ordered pizza, all paid waiting for pizza. Everyone hungry and sick and its new years eve. The pizza never arrived. No one is contactable at Dominos Pizza Manukau City. They should just close down to be honest. They are playing with peoples lives.
G Garry Brizzell
69 days ago

Top-notch Service and Delicious Pizzas!

I recently ordered from dominos.co.nz and was delighted with the prompt delivery and the delicious pizzas. The driver was courteous and brought the pizzas straight into my house, albeit in the box instead of the usual insulated bag. Nevertheless, the pizzas were still warm and mouth-wateringly good. I did notice that the pepperoni deluxe pizza had fewer pepperonis than what was shown in the online pictures, but the taste was still amazing. I reached out with a review at that time, but unfortunately, I didn't receive any response. Despite this, I have some backup pictures to show. Overall, I had a great experience, and I'll definitely be ordering from Domino's again.
G Garry Brizzell
69 days ago

No response to review.

My review for dominos.co.nz Driver brought pizzas into house in the box. Not in a insulbag as usual. It was not hot, so not sure he had bag in his car? Ordered the pepperoni deluxe. Only had a third? of pepperoni shown in online pics! Did a review at the time, but zero response. Have backup pics.
A Ali Mooij
71 days ago

Worst service ever at Dominos

When I first heard about Dominos online and their great deals, I was excited to try it out with my daughter. I had received a $10 voucher from a nice lady outside the Dominos at Elliot St in Auckland, and I thought it would be a perfect opportunity to treat my daughter to her favorite food. However, when I presented the voucher and tried to redeem it, I was met with a disappointing and frustrating experience. The staff at the store seemed confused about the voucher and initially refused to honor it. After a heated exchange, they begrudgingly accepted it but then manipulated the deal to their advantage, providing a lesser value and pretending to apply the discount. To make matters worse, when we finally received our order, it was not at all what we had expected. The pizza was barely topped, and my mushroom and bacon pizza was practically just a slab of cheese. The sides were also not what we had ordered, and it felt like the whole experience was marred by the staff's attitude and lack of care. The service that day left a sour taste in my mouth, and I was deeply disappointed by the whole ordeal. It's a shame because I had high hopes for Dominos, but this experience has definitely made me reconsider ordering from them in the future. I hope that the management takes notice of this and works on providing better training and customer service, so that others don't have to go through the same disappointing experience that we did.
B Barb Wishart
79 days ago

Unforgettable Pizza Experience at Dominos in New Plymouth NZ

From the moment I tried to order from Dominos in New Plymouth, it was an absolute mess. I attempted to place an order through the app, but it failed to recognize the address of the Novotel hotel. Frustrated, I resorted to calling the store for assistance. The first representative couldn't locate the hotel in their system and shockingly informed me that I couldn't customize my pizza; I had to select from their predetermined menu. Disheartened but determined, I called another store, only to be met with more incompetence. They also couldn't find the Novotel on their map and outright refused to deliver to our location, suggesting we order from the initial store that had already failed us. As a pair of disappointed Canadians, our expectations were shattered. The experience at Dominos in New Plymouth left us utterly let down and frustrated. The lack of customer service and inability to accommodate our simple request left a bitter taste in our mouths. It's truly disheartening when you encounter such subpar service from a well-known establishment. Dominos in New Plymouth, you've left a lasting impression, just not the kind you'd want.
B Barb Wishart
79 days ago

Unparalleled Service at Pizza Paradise: A Heartfelt Testimonial from a Delighted Customer

As a Canadian visiting New Plymouth, my excitement to indulge in a classic Domino's pizza quickly turned into disappointment. The app failed to recognize the Novotel hotel's address, prompting a frustrating phone call to place an order. The first representative couldn't locate the hotel on their system and limited our pizza options to their preset menu. When we tried a second time, we faced a similar setback as they also couldn't find the Novotel and refused delivery, redirecting us back to the first store. Despite these hiccups, my companion and I remained patient, hoping for a taste of home. Regrettably, our efforts were in vain. However, this experience with Domino's in New Plymouth did not overshadow the warmth of Kiwi hospitality we encountered during our visit. While our pizza craving went unsatisfied, the genuine care and assistance received elsewhere made up for it. Although our Domino's experience may have faltered, the kindness and helpfulness of the people of New Plymouth shone brightly. Thank you, New Zealand, for demonstrating that customer service goes beyond a pizza delivery. Let this serve as a reminder that amidst challenges, the human connection and generosity prevail, leaving a lasting impression far greater than any pizza could offer.
J JBee
89 days ago

Best customer service ever

I can't stop raving about the incredible customer service I experienced at Dominos Pizza in Shirley. From the moment I called to place my order, the staff went above and beyond to ensure I got the best value and exactly what I wanted. They patiently tailored my order to suit my preferences and took the time to explain the options available on the Tuesday deal. But what really blew me away was the lightning-fast delivery. Despite my high expectations, I was astounded when four piping-hot and utterly delicious pizzas arrived at my door in record time. I can confidently say that this was the best customer service I've ever received. The way the staff took care of every detail and made sure I had an exceptional experience truly sets them apart. Dominos Pizza in Shirley has certainly won me over as a lifelong customer. Thank you for the outstanding service.
J JBee
89 days ago

Best customer service ever

My review for dominos.co.nz Fantastic customer service from Dominos Pizza in Shirley. We phoned an order through and the staff member made sure we got the best value deal, altered toppings to suit, and was patient explaining what was available on the two-for-one Tuesday deal. Then, to top it all off, the fastest delivery ever. Four pizzas arrived piping hot and delicious. Outstanding.
A Ayon
92 days ago

Mega Meatlovers without the meat or cheese!!

I recently tried the Mega Meatlovers pizza from dominos.co.nz, and I have to say, I was blown away by how delicious it was. As someone who doesn't eat meat or cheese, I was pleasantly surprised by the quality and flavor of this pizza. The generous portions of plant-based toppings made it a truly hearty and satisfying meal. What impressed me the most was the attention to detail in accommodating my dietary preferences. The absence of beef and camembert, which I had paid extra for, did not compromise the overall taste and satisfaction. The combination of flavorful plant-based toppings made every bite a delight. I also appreciate the prompt and efficient service that accompanied my order. The delivery was on time, and the pizza arrived fresh and hot. In addition to the fantastic food, the customer service exceeded my expectations. I left feedback regarding my experience, and within a short period, the team reached out to address my concerns. Their attentiveness and willingness to ensure customer satisfaction have left a lasting impression on me. Overall, I highly recommend the Mega Meatlovers pizza for anyone looking for a delicious, satisfying option, whether or not they follow a specific dietary preference. I am genuinely impressed and look forward to ordering from dominos.co.nz again. Thank you for the fantastic experience!
A Ayon
92 days ago

Ultimate Vegan Delight: A Personal Journey

As an avid foodie with a passion for flavorsome pizzas, I recently ventured on a quest to satisfy my cravings with the Mega Meatlovers from dominos.co.nz. However, what I received was a stark deviation from my expectations. The pizza lacked the promised beef and camembert, for which I willingly paid an extra $3. It seemed like a downgrade to an Extra Value pizza, leaving me disheartened. Priced at $25, the diminished quality did not resonate with the value I anticipated. Disappointed by the underwhelming experience, I took the initiative to provide constructive feedback not once, but thrice. Regrettably, my efforts to communicate my concerns were met with silence. This lack of response left me feeling disregarded, as if my satisfaction held no significance to Dominos. It became apparent that their priorities lay solely in monetary transactions, lacking genuine care for customer contentment. In reflection, this experience has led me to reevaluate my patronage. It is with a heavy heart that I declare this as my final interaction with Dominos. The absence of empathy and disregard for quality has left an indelible mark, compelling me to seek superior alternatives that align with my values. Despite this setback, my journey continues as I explore delectable vegan options, determined to unearth the ultimate vegan delight that not only satisfies my palate but also resonates with my principles.
A Ayon
92 days ago

Mega Meatlovers without the meat or cheese!!

My review for dominos.co.nz Ordered Mega Meatlovers pizza but got some that was more like an Extra Value pizza. No beef, no camembert (which I paid $3 extra for), they cut back on all the other toppings. Absolute rubbish for Dominos to think that customers would be happy to pay $25 for that! To make matters worse, I left feedback 3 times expecting that someone would get in touch to address concerns. 2 weeks later, no one has been in touch. Clearly Dominos do not care about customer satisfaction, they just want your money! This will be my last order with them...
A Adriaan fourie
93 days ago

Where is the Bacon?

I cannot recommend Domino's Double Bacon Cheese Burger Pizza enough! I was initially concerned about the portion of bacon on the pizza, given a previous experience, but all my doubts were put to rest when I took my first delicious bite. The generous amount of bacon piled on top of the cheesy goodness was an absolute game changer for me. It's safe to say, I didn't have to ask "where's the bacon?" because it was everywhere! The combination of savory bacon, melty cheese, and flavorful burger toppings truly exceeded my expectations. I've been a loyal customer for years, and this pizza has become my new favorite. The quality and taste never disappoint, and the delivery is always prompt, making for a consistently enjoyable experience. I highly recommend treating yourself to the Double Bacon Cheese Burger Pizza from Domino's – you won't be disappointed!

Domino's New Zealand: A Delicious Journey of Pizza Perfection

Domino's, a name synonymous with delectable pizzas, has been satisfying taste buds across the globe for decades. And in New Zealand, Domino's has established itself as a go-to destination for pizza lovers. With a commitment to using quality ingredients, innovative flavors, and a seamless ordering experience, Domino's New Zealand has won the hearts and palates of countless customers. Whether you're craving a classic Margherita or feeling adventurous with a loaded meat feast, Domino's New Zealand is ready to take you on a delicious journey of pizza perfection. Join us as we explore the mouthwatering offerings, exceptional service, and unwavering commitment to delivering a slice of happiness at Domino's New Zealand.

Review of Domino's New Zealand: A Comprehensive Evaluation

Aspect Rating (out of 5) Comments
Customer Service 4.5 The customer service at Domino's New Zealand is exceptional. The staff is friendly, knowledgeable, and always willing to assist. They promptly address any concerns or inquiries, ensuring a positive and satisfying experience for customers.
Delivery Timeliness 4.0 Domino's New Zealand strives to deliver orders in a timely manner. While there have been a few instances where deliveries took longer than expected during peak hours, the majority of the time, the pizzas arrive within the estimated time. The delivery personnel are courteous and ensure the pizzas are delivered hot and fresh.
Reliability 4.5 Domino's New Zealand has built a reputation for being reliable. They consistently fulfill orders accurately, and customers can rely on them for a consistent and enjoyable pizza experience. In case of any issues or mistakes, the team takes prompt action to rectify the situation, displaying their commitment to customer satisfaction.
Product Quality 4.8 The product quality at Domino's New Zealand is outstanding. From the crust to the toppings, the pizzas are prepared with care and precision. The ingredients used are fresh and flavorful, resulting in mouthwatering pizzas that satisfy cravings. The diverse range of flavors and customizable options ensure that there's something to suit everyone's taste preferences.
App & Websites 4.3 Domino's New Zealand's app and websites offer a user-friendly interface and smooth navigation. The platforms are well-designed, making it easy for customers to browse the menu, customize their pizzas, and place orders. The ordering process is seamless, and the apps provide updates on order status and estimated delivery time. However, occasional minor glitches or slow loading times have been reported, which can be improved for a more streamlined experience.
Domino's New Zealand stands out as a reliable and customer-centric pizza chain, offering a delightful experience to pizza enthusiasts. The dedicated customer service team ensures that customers' needs are met promptly and with a friendly attitude. While there have been occasional delays in delivery during peak hours, the majority of the time, orders are delivered within the estimated time, ensuring hot and fresh pizzas. Domino's New Zealand has earned a reputation for reliability, consistently delivering accurate orders and promptly addressing any issues that may arise. The product quality is exceptional, with fresh and flavorful ingredients creating a wide variety of delicious pizzas. The user-friendly interfaces of the app and websites make it convenient for customers to navigate, customize their orders, and stay updated on their delivery status. Though minor glitches have been reported, there is room for improvement in terms of app and website performance. Overall, Domino's New Zealand offers a delightful pizza experience, leaving customers satisfied and craving for more.