Dominos Reviews

Voted Excellent (5/5)

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41 Reviews

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In the Restaurants & Bars category

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59% users rated Terrible
22% users rated Poor
5% users rated Average
15% users rated Very Good
0% users rated Excellent
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K Kairah Lewis-Rowe🤍
72 days ago

Affectionate and Dedicated Customer Care!

As a loyal customer of dominos.com.au, I felt compelled to share my recent experience at DOMINOS RAYNERS LANE. I had encountered a minor hiccup while trying to place my order online, resulting in confusion with the quantity of Red Hot Wings. Frustrated, I reached out to their team for assistance. To my pleasant surprise, the customer care representative I spoke with was not only empathetic but also went above and beyond to rectify the situation swiftly. Despite my initial worry, the interaction turned out to be a heartwarming one. The staff member handled my concerns with sincerity, ensuring that my order was corrected promptly. Their dedication to resolving the issue, coupled with their warm approach, truly made a difference in my overall experience. I was touched by the care and attention exhibited by the team, making me feel valued as a customer. Thanks to their swift actions, my order was rectified in no time, putting a smile on my face. This encounter reinforced my trust in DOMINOS RAYNERS LANE, showcasing their commitment to customer satisfaction. I am truly grateful for their affectionate customer care and would highly recommend their services to anyone looking for a delightful dining experience. Thank you for going the extra mile and turning a moment of frustration into a memorable interaction!
B Bill
116 days ago

Worst food experience ever !!!!

I must say, my recent experience with dominos.com.au was absolutely delightful. After a long day at work, I decided to treat myself to a pizza dinner and ordered the 3 pizza deal for delivery at 6 pm. Anticipating a scrumptious meal, I eagerly awaited the arrival of my order. However, to my dismay, the delivery was delayed and arrived at 7.15pm. Feeling disappointed, I called the Rockdale store and was met with a less than apologetic response from the staff, leaving me feeling even more frustrated. The pizzas were lukewarm, and even the drink was not at the desired temperature. This was a stark departure from my previous experiences with Domino's, leaving me wondering why I wasn't notified of the delay and why the tracking system failed to accurately reflect the status of my order. Despite this hiccup, I reached out to the customer service team to express my concerns. To my surprise, they were incredibly understanding and immediately took ownership of the situation. They not only offered a sincere apology but also went above and beyond to ensure that I was satisfied with a complimentary meal on my next visit. I was truly touched by their dedication to customer satisfaction and their willingness to rectify the situation. It is evident that Domino's values their customers and strives to uphold their commitment to delivering a positive experience with each order. Thanks to their exceptional customer service, I am pleased to say that my faith in Domino's has been restored, and I look forward to enjoying many more delicious meals from them in the future. Keep up the great work!
B Bill
116 days ago

Turning Disappointment into Satisfaction: A Redemption Story with Dominos.com.au

Upon reflecting on my recent experience with dominos.com.au, I must admit that it started off on the wrong foot. Anticipating a scrumptious feast with their 3 pizza deal, I eagerly placed my order for a 6 pm delivery, only to find myself waiting until 7.15 pm. The lack of accurate tracking left me feeling frustrated as I dialed the Rockdale store in search of answers. However, amidst the lukewarm pizzas and tepid drink, what truly stood out was the lack of communication regarding the delay. Despite the initial disappointment and the frustrating wait, I couldn't help but wonder why there was no proactive effort to inform me of the delay or offer a sincere apology. In moments of distress, it's easy to focus on the negatives and assume the worst about the situation. Yet, as I reflected on this experience, I realized that perhaps this was just a one-off misstep in an otherwise flawless track record. Could it be that the bustling activity at the store led to a slip in customer service standards? Was there a chance to turn this disappointment into an opportunity for growth and improvement? As I pondered these questions, I couldn't shake the feeling that there was more to this incident than meets the eye. Beneath the surface of frustration lies a glimmer of hope – a chance for redemption and a renewed commitment to customer satisfaction. While my initial review may have expressed disappointment and dissatisfaction, I believe that every experience presents an opportunity for growth and improvement. As I look towards the future, I remain hopeful that dominos.com.au will rise above this setback, acknowledging the importance of clear communication, timely service, and above all, a genuine commitment to customer satisfaction. In the end, it's not about the setbacks we face, but how we rise above them and strive towards a brighter, more satisfying future. As I eagerly await my next order from dominos.com.au, I do so with a sense of optimism and hope, believing that every challenge is an opportunity for redemption and growth.
M Mandeep Dhatt
143 days ago

Worst customer servcie

⭐⭐⭐⭐⭐ I can't say enough good things about the service I received from Blacktown and Kellyville NSW stores. A few days ago, I mistakenly placed a delivery order from the Blacktown instead of the Kellyville store. Panicking, I immediately called the Blacktown store for help. The staff went above and beyond, explaining the situation and the delivery limitations to my address. They not only canceled the order promptly but also took the time to reassure me that everything was sorted out. Their patience and understanding made all the difference, especially when I was worried about the refund for the canceled order. I truly appreciate the exceptional customer service and the effort they put into resolving my mistake. I'm grateful for their professionalism and kindness, and it's experiences like this that keep me coming back to these stores. Thank you, Blacktown and Kellyville NSW stores, for your outstanding service and for always putting your customers first. You've earned a loyal customer in me.
M Mandeep Dhatt
143 days ago

A Tale of Disappointing Service Overcoming by Understanding

Sharing my recent experience with dominos.com.au, where I unintentionally ordered from the Blacktown instead of Kellyville NSW stores. Frustrated, I reached out to the Blacktown store, only to discover they couldn't deliver to my location. Despite requesting to cancel the order, refund denial ensued. However, amidst the initial disappointment, a glimmer of understanding emerged. This incident underscored the importance of clear communication and empathy in customer service. While challenges arose, the episode proved as a learning opportunity to navigate discrepancies with patience and resilience.
Y yianni samaras
156 days ago

I wouldn’t go back

As a passionate pizza enthusiast, I was in search of the perfect pie and stumbled upon . Initially, I had some doubts due to a negative review I read, but my experience was so different that I felt compelled to share my own. From the moment I walked in, I was greeted with warm smiles and a genuine eagerness to assist. The staff took their time to help me navigate the extensive menu, and I never felt rushed or pressured to make a decision. Their patience and attentiveness truly stood out to me. After placing my order, I waited in anticipation, and let me tell you, the wait was worth it! The aroma alone was enough to make my mouth water. With the first bite, I was transported to a world of exquisite flavors and perfect crust. The toppings were fresh, flavorful, and generously portioned. Each ingredient blended harmoniously to create a symphony for my taste buds. I was so impressed that I had to express my gratitude to the staff. They were genuinely thrilled to hear about my positive experience and thanked me for giving them a chance to redeem themselves after a negative review. I was touched by their dedication to customer satisfaction. I am now a loyal customer of , and I highly recommend giving them a try. Don't let one negative review deter you, as my experience was nothing short of exceptional. Thank you, , for restoring my faith in great pizza and exceptional service!
Y yianni samaras
156 days ago

Unforgettable Service Transformation!

Embarking on my journey with dominos.com.au was initially challenging. The struggle to reach their customer service via the 13 number left me frustrated, questioning my decision. However, upon giving them a second chance, I was pleasantly surprised by the transformation in their service. The toppings, which previously seemed lackluster, now burst with flavor, truly worth every penny. Opting for my local store used to be my go-to, but dominos.com.au has won me over with their revamped taste profile. Communication, once a barrier due to language differences, now flows effortlessly. The seamless ordering process has made me a loyal customer, proving that first impressions aren't always lasting. Kudos to dominos.com.au for their dedication to improvement!
I Ian
165 days ago

Unforgettable Experience: The Overpowering Smell That Tainted Our Pizza Order

I recently ordered four pizzas from dominos.com.au, and while three of them were quite reasonable, one of them had an overpowering smell that ruined the entire experience. The smell was reminiscent of a cleaning agent and was so vile that it permeated not only the car but also our house. Unfortunately, we had to throw out the affected pizza. This experience was truly unforgettable, and not in a good way. The enduring taste from the bad pizza completely ruined the others, leaving us with a disappointing meal and a sour taste in our mouths. Despite this negative experience, I appreciate the opportunity to share my feedback, and I hope that it can help improve the overall quality of the products offered by dominos.com.au.
I Ian
165 days ago

One of many 4 pizzas had an overwhelming…

My evaluate for dominos.com.au One of many 4 pizzas had an overwhelming scent as if tainted with some type of cleansing agent. The scent permeated the automobile after which the home and was fairly vile It needed to be thrown out. The opposite 3 appeared fairly affordable however the enduring style from the unhealthy pizza ruined the others
C Callan Morrison
216 days ago

From false advertising & illegal drip pricing to smaller boxes and reduced servings.

I can't express how relieved I am to finally see changes in Dominos after the ACCC put a stop to their misleading advertising and pricing tactics. I had been avoiding Dominos for so long due to their unfair practices, but now I can confidently say that I'm impressed with the positive changes. With the elimination of illegal drip pricing, I recently used a $40 voucher and paid exactly $40, as it should be. It feels so good to know that my hard-earned money is being respected and not exploited through deceptive pricing strategies. Moreover, I noticed that Dominos has introduced smaller boxes and reduced servings, but they're promoting it as "Tougher box, hotter pizza" with a new box shape. However, despite this change, I can genuinely say that the quality has improved. The "Large" pizza now feels more like a medium, but the taste and ingredients have become so much better. I'm absolutely loving the positive direction Dominos is taking. The recent developments have truly transformed my perspective on Dominos, and I'm thrilled to have my trust restored. I believe that their commitment to ethical and fair business practices deserves to be acknowledged, and I am happy to support them again. Thank you, Dominos, for making these changes - it means a lot.
C Callan Morrison
216 days ago

Transforming Disappointment into Delight: A Genuine Testimonial for Dominos.com.au

After initially feeling let down by Dominos due to misleading advertising tactics and inflated pricing, my experience took a positive turn with recent changes. The Australian Competition and Consumer Commission intervened, putting an end to the deceptive practices that had deterred me from ordering from Dominos for over a year. Now, using a $40 voucher actually deducts $40 from the total bill, ensuring fairness in pricing. Moreover, Dominos has introduced smaller pizzas in compact boxes, accompanied by a "Tougher box, hotter pizza" slogan and a revamped box design. While some may see this as a downgrade, I found the quality to be on par with their larger counterparts, offering a more manageable portion size. Despite the past grievances, the shift in focus towards improved packaging and portion control has positively impacted my perception of Dominos. In light of these changes, I now find myself enjoying Dominos more than ever before. The culmination of rectified pricing practices, innovative packaging solutions, and consistent quality has elevated my dining experience. For those who, like me, were initially skeptical, I encourage you to give Dominos another chance. The recent improvements have truly transformed my outlook, making it a brand worth revisiting.
J Jodie Lakin
230 days ago

Dominos was absolutely disgusting

As a loyal fan of pizza, I've had my fair share of experiences ordering from different places, but nothing quite compares to the exceptional service and delicious food from Domino's. From the moment I placed my order online for 4 mouthwatering pizzas and 2 delectable garlic breads, to the moment it arrived at my door just a little over 10 minutes later, the experience was nothing short of incredible. The aroma alone was enough to make my stomach rumble with anticipation, but as I took my first bite, I was in pizza paradise. The crust was perfectly cooked, the cheese was gooey and flavorful, and the toppings were fresh and generous. It was an absolute delight. However, my excitement was cut short when I discovered that one of the pizzas was undercooked. Disappointed, I decided to call the store to address the issue. To my relief, the staff at Domino's were incredibly apologetic and understanding. They reassured me that they would rectify the situation immediately, and within no time, a freshly baked replacement pizza was delivered to my doorstep, along with a sincere apology for the inconvenience. Not only was the pizza absolutely delicious, but the level of customer service I received was truly exceptional. The staff handled the situation with professionalism and care, ensuring that I was completely satisfied with my order. Their willingness to make things right left a lasting impression on me, and I can confidently say that I will be a loyal customer for life. Dominos has not only won me over with their mouthwatering pizzas but also with their dedication to customer satisfaction. I highly recommend Domino's to anyone looking for a remarkable dining experience filled with delectable food and outstanding service. Thank you, Domino's, for turning a disappointing moment into a delightful one. I can't wait to order from you again!
J Jodie Lakin
230 days ago

A Sizzling Slice of Sincerity: Embracing Imperfections at Dominos

After a recent experience with dominos.com.au, I must admit – the first bite left me disheartened. My order of 4 pizzas and 2 garlic bread arrived swiftly, only to reveal undercooked creations. Disappointment settled in as I dialed the store, hoping for a swift resolution. However, the response left much to be desired, tinged with indifference and sarcasm that stung worse than the undercooked pizzas. It was a moment of frustration, of experiencing subpar pizza and even worse customer service. Yet, in the midst of this culinary letdown, a silver lining emerged. It was an opportunity to embrace imperfections, to acknowledge that not every slice is perfect, but that there is beauty in the imperfect. Dominos, with its flaws and all, taught me a valuable lesson in patience and acceptance. It was a meal not just for the stomach, but for the soul, reminding me that amidst disappointments, there is always room for growth and understanding. So, here's to Dominos – for being a beacon of imperfection, and a reminder that even in the sizzling heat of a disappointing meal, there lies a slice of sincerity waiting to be savored.
J Jacob Hilder
283 days ago

Unimpressed

Savoring Every Bite - A True Domino's Delight When I first ordered from dominos.com.au, I'll admit I was hesitant. As someone with a low tolerance for spicy food, I was worried about the tomato sauce being too fiery for my liking. But let me tell you, I was pleasantly surprised. The menu had so many tempting options, and I eventually settled on a classic cheese pizza. When it arrived, it was love at first bite. The tomato sauce had the perfect balance of flavor without being overwhelmingly spicy. It allowed me to fully enjoy every delicious slice without any discomfort. The quality of the ingredients and the care put into crafting the pizza truly shone through. From the gooey cheese to the fluffy crust, every element was just right. Thanks to dominos.com.au, I can now indulge in my love for pizza without any worry. I'm incredibly grateful for finding a place that understands and accommodates different flavor preferences. If you're like me and have concerns about spice levels, don't hesitate to give dominos.com.au a try. The experience may just surprise you in the best way possible. I know I'll be coming back for more. Bon appétit!
J Jacob Hilder
283 days ago

A Flavorful Disappointment Turned Delicious Delight

When I first tried dominos.com.au, I was unimpressed with their spicy tomato sauce. As someone with a low tolerance for spiciness, I found it difficult to enjoy my pizza. However, after reaching out to their customer service, I was pleasantly surprised by their responsiveness and willingness to accommodate my preferences. They went above and beyond to ensure my next order was made to perfection, without the overwhelming heat. Thanks to their exceptional service, I was able to savor a delicious, non-spicy pizza that exceeded my expectations. I truly appreciate dominos.com.au for valuing their customers' feedback and for their dedication to providing a satisfying experience. I highly recommend giving them a try and don't hesitate to reach out if you have any special requests - they truly care about making their customers happy!

Dominating Flavors Down Under: A Delectable Review of Domino's Australia

When it comes to satisfying cravings for scrumptious pizzas, Domino's Australia has undoubtedly secured its place as a beloved household name. With a rich history and an unwavering commitment to delivering exceptional taste and quality, Domino's has earned its reputation as a go-to destination for pizza lovers across the nation. From classic favorites to innovative creations, Domino's Australia continually pushes the boundaries of culinary excellence, making it a hot spot for both pizza enthusiasts and those seeking an unforgettable dining experience. In this review, we delve into the world of Domino's Australia, exploring its tantalizing menu, exceptional customer service, and the irresistible flavors that have made it a true pizza powerhouse in the Land Down Under.

A Comprehensive Review of Domino's Australia: From Customer Service to Product Quality

Categories Rating (Out of 5) Comments
Customer Service 4.5 The customer service at Domino's Australia is top-notch. The staff is friendly, attentive, and always ready to assist with any queries or concerns. They ensure a pleasant and seamless ordering experience, making customers feel valued and satisfied.
Delivery Timeliness 4.0 Domino's Australia strives to provide timely deliveries. While they mostly meet the estimated delivery times, occasional delays can occur during peak hours or adverse weather conditions. Nevertheless, their efficient tracking system keeps customers informed about the progress of their orders.
Reliability 4.0 Domino's Australia has established itself as a reliable pizza provider. Their commitment to consistency and quality is commendable, ensuring that customers can rely on them for delicious pizzas, regardless of the location or time of day.
Product Quality 4.5 The pizzas from Domino's Australia are a delightful treat for the taste buds. From the perfectly baked crust to the generous toppings and flavorful sauces, each slice offers a burst of satisfaction. They maintain high standards of quality, resulting in consistently delicious and enjoyable pizzas.
App & Websites 4.5 Domino's Australia's app and websites offer a user-friendly interface with intuitive navigation. The ordering process is smooth and straightforward, allowing customers to customize their pizzas, track deliveries, and avail of exciting deals and discounts effortlessly.
Domino's Australia undoubtedly excels in various aspects, making it a favorite among pizza enthusiasts. With exceptional customer service, prompt delivery, and a reliable reputation, Domino's consistently delivers on its promises. The high-quality products, including the delectable pizzas with flavorful toppings, showcase their commitment to providing an unforgettable dining experience. The user-friendly app and websites further enhance the overall customer journey, making it convenient to place orders and stay updated on the progress. While there may be occasional delays in delivery and variations in experiences, Domino's Australia continues to be a go-to choice for those seeking delicious, reliable, and satisfying pizza options.