Users Voice for Dominos

71% users rated Terrible
8% users rated Poor
1% users rated Average
4% users rated Very Good
16% users rated Excellent
Pie Chart Review Representation for Dominos
Dominos Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

Rate Dominos Coupons Store

X
Customer Support
Click to Rate
Pricing
Click to Rate
Returns/Refunds
Click to Rate
User Interface
Click to Rate
Quality
Click to Rate

Review article published on: 08 Nov 2019

Last updated by on 08 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 2.2 3.9 4.5 4.5 1.4 4.8
Oct 2022 2.5 4.7 4.7 4.7 1 4.8
Nov 2022 2.2 3.8 4.5 4.2 5 4.9
Dec 2022 5 5 5 5 2.2 5
Mar 2023 1.7 4.2 4.1 3.3 5 4.8
Line Chart for Rating of peer stores

dominos.com

everyplate.com

godaddy.com

patpat.com

agoda.com

framesdirect.com

Detailed Dominos Review by

Introduction

Domino's Pizza website is a popular online pizza ordering platform that offers various pizza flavors, sides, drinks, and desserts. The website provides a convenient way for customers to order their favorite pizza and have it delivered to their doorstep. In this review, we will be examining the pros and cons of shopping on dominos.com, the user experience, product quality and selection, pricing and value for money, alternatives, customer service, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

Pros: - Easy to use interface with clear and concise options - Wide selection of pizza flavors and sides - Availability of order tracking to know the status of your delivery - Convenient payment options - Free delivery promos for loyal customers Cons: - Limited options for gluten-free and vegetarian pizza lovers - Higher prices compared to other pizza delivery services - Slow delivery times during peak hours - Limited customer service options

User Experience

The website has an easy-to-use interface, and it is straightforward to place an order. The platform is intuitive, and it provides customers with clear and concise options to choose from. The site is also mobile-responsive, making it easy to order pizza on the go.

Pricing and Value for Money

The prices of Domino's pizzas are on the higher side compared to other pizza delivery services. However, the platform offers various promos and discounts to help customers save on their orders. The value for money is fair considering the quality of the pizzas and the convenience of ordering.

Alternatives

There are several alternatives to dominos.com, such as Pizza Hut, Papa John's, and Little Caesars. These platforms offer similar pizza options and delivery services.

Customer Service

Domino's Pizza has limited customer service options, with customers only able to reach the customer service team through online chat or a toll-free number. However, the customer service representatives are friendly, and they try their best to address any issues customers may have.

Product Quality and Selection

The quality of Domino's pizzas is impressive, with the crust being crispy and the toppings being fresh. The platform also offers a wide variety of pizza flavors and sides to choose from, ensuring that customers can always find something they like.

Website Usability

The website is user-friendly and easy to navigate, making it simple to find what you're looking for. The platform is intuitive, and the ordering process is straightforward, even for first-time users.

Returns and Exchanges

Domino's Pizza does not offer returns or exchanges if customers are not satisfied with their orders. However, if an order is incorrect, the company will replace it at no extra charge.

Promotions and Discounts

The company offers several promotions and discounts, such as coupon codes and free delivery for loyal customers. These promotions help customers save money on their orders, making the platform an affordable option for pizza lovers.

Reputation

Dominos.com has a good reputation among pizza lovers, with the company being known for its high-quality pizzas and convenient delivery service. The platform has also received positive reviews from customers, highlighting the quality of the food and the ease of ordering.

Payment Options

The platform accepts multiple payment options, including credit cards, debit cards, and gift cards. The payment process is secure, and customers can be confident that their financial information is safe.

Loyalty Programs

The company offers a loyalty program that rewards customers with free pizzas for every ten orders they place. This program incentivizes customers to continue ordering from the platform, increasing customer loyalty.

Customer Reviews

Customer reviews of dominos.com are generally positive, with customers praising the quality of the pizzas and the convenience of the delivery service. However, some customers have complained about slow delivery times and limited gluten-free and vegetarian options.

Community Involvement

Dominos.com is actively involved in the community, participating in various charity events and fundraisers. The company also supports local sports teams, strengthening its ties with the community.

Shipping and Costs

The platform offers free delivery for orders over a certain amount, making it a convenient and affordable option for pizza lovers. However, shipping times can be slow during peak hours, with customers sometimes having to wait longer than expected for their orders to arrive.

Conclusion

In conclusion, dominos.com is an excellent online platform for pizza lovers, offering high-quality pizzas and convenient delivery services. The platform is user-friendly and easy to navigate, with several promotional offers and discounts available to help customers save on their orders. Although the pricing may be on the higher side, the value for money is fair considering the quality of the pizzas and the convenience of ordering. Overall, dominos.com is a great option for customers looking for a delicious pizza delivered right to their doorstep.

Dominos Recent User Reviews

User Rating

5 stars

12

👤

Reviewer Name: Yagnik Sutariya

Review Submission Date: 2022-12-10

Review Title: Try to Reduce a Price
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Overall quality and quantity are good but the price is so expensive. Think about the local market in India, there are lots of people who love your pizza but due to the high price range, they not afford it. if you think about this you can get more opportunities to develop in indian local market also. Because the Indian local market is very huge that you can't expect.

👤

Reviewer Name: Paul Hignett

Review Submission Date: 2022-12-04

Review Title: Horrendous pricing, slow delivery
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Horrendous pricing that cant be justified for pizza. Where do I begin, first off I cant believe they sell 7inch (childs pizza) for £10 when you can get a Large Frozen pizza, 6 Cornettos and bag of chips for £6 from Sainburys. Dominoes charging nearly £40 for 2 large pizzas and 2 sides is a joke. Also the delivery isnt quick - It took an hour to receive the pizza. If you want to eat out stick to a local pizza place, Pizza Hut or Papa Johns as they have good family deals, I certainly wont be using Dominoes again.

👤

Reviewer Name: Mirela Tudor

Review Submission Date: 2022-12-04

Review Title: I ordered pizza this evening and after…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I ordered pizza this evening and after 2 hours the order hasn’t arrived and probably will never come

👤

Reviewer Name: Ryan

Review Submission Date: 2022-11-19

Review Title: Braintree Dominoes
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Braintree Dominoes - I ordered at 7:15 and then got it at 8:50 absolutely ridiculous. Then when it arrived it tasted nice however the sausage on the pizza tasted like soap. Not very happy considering I spent £40 on the pizza as well.

👤

Reviewer Name: Andrew Will

Review Submission Date: 2022-11-16

Review Title: Waited in store for pizza I ordered…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Waited in store for pizza I ordered on-line for 30 minutes only to be told it had “disappeared”. Refused to give me a refund, apparently this is impossible. Customer service department unresponsive.

👤

Reviewer Name: Kulvinder Kaur

Review Submission Date: 2022-11-15

Review Title: Yardley pizza
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Yardley pizza. What a joke. Asked for half and half toppings missing on one half. Asked for replacement but because a couple of slices taken out they won’t replace. Person who I spoke to refused to give his name and managers name. What a joke. Definitely won’t be ordering from this branch again. Not the first time poor customer service

👤

Reviewer Name: Rhonda Jenkins

Review Submission Date: 2022-11-15

Review Title: First off the pizza took for every to…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: First off the pizza took for every to arrive and then I gotext saying the drivers on the way then the pizza took way longer to get here from when they text me you can't speak with nobody cause there phone is apparently broken and I get two cheese dips one order of bread for both cheese dip and my kids complain its cold and I tried it and low and behold it's cold I'm very unhappy with my order and they charge me twice for adding something delivery charge this is nasty

👤

Reviewer Name: Andrew Marshall

Review Submission Date: 2022-11-13

Review Title: Bad experience
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Saturday 12/11/22 ordered their new breakfast pizza wish I hadn't. Centre of pizza luke warm,tasteless have had better £2.50 pizza from sainsbury,no tomato sauce, pizza floppy in the centre.How they justify their price of £22.00 for this insult I have no idea if I could give no stars I would

👤

Reviewer Name: C D

Review Submission Date: 2022-11-05

Review Title: Horrible company
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: If you have an issue DONT contact customer services. I have been waiting for a resolve since the 7th October and all I get is "wait 5 working days" its now the 5th November with constantly me chasing them up. They will not give me complaints policy or anywhere to write to. Zero tolerance towards staff should also be the same for customer. Absolutely disgusting all round.

👤

Reviewer Name: Krush Jones

Review Submission Date: 2022-11-03

Review Title: Potato wedges are awful
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Dominos is costly for what you get. The sides are awful but generally i do enjoy the pizza. I wish to ask dominos why are there potato wedges so bad and why cant you do chips in the uk instead? I love potato wedges but yours aren't cooked well and you end up with lumps of spud. Most people ive spoke too or eaten with hate your wedges.