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Donnerdeal.com is an online marketplace that offers a wide range of musical instruments, accessories, audio equipment, and other related products. It was founded in 2012 and has since then become a popular destination for musicians and music enthusiasts around the world.
Pros and Cons
Pros:
- Wide selection of products
- Competitive pricing
- Free shipping on most products
- Easy navigation and user-friendly interface
- Comprehensive product descriptions and reviews
Cons:
- Limited selection of higher-end and professional-grade products
- Shipping can be slow for some international destinations
User Experience
Donnerdeal.com provides a seamless user experience with a simple and intuitive interface. The website is well-organized and easy to navigate, with categories and subcategories that make it easy to find what you’re looking for. The product pages provide detailed information, including customer reviews, technical specifications, and product images.
Pricing and Value for Money
Donnerdeal.com offers competitive pricing for its products, making it a great option for musicians on a budget. The website also frequently offers promotions and discounts, which can provide additional savings.
Alternatives
Alternative websites that offer similar products include Sweetwater.com, Guitarcenter.com, and Musiciansfriend.com.
Customer Service
Donnerdeal.com provides excellent customer service with a dedicated support team that is available 24/7. The website also provides a live chat feature that allows customers to chat with customer service representatives in real-time.
Product Quality and Selection
Donnerdeal.com offers a good selection of products, including guitars, drums, keyboards, and audio equipment. While the selection of professional-grade and higher-end products is limited, the website offers a range of high-quality products for beginner and intermediate musicians.
Website Usability
The website is easy to use, with a simple and intuitive interface that makes it easy to find the products you’re looking for. The search function is also helpful, allowing users to quickly find specific products or brands.
Returns and Exchanges
Donnerdeal.com offers a 30-day return policy for most products, with the option to exchange the product or receive a refund. The website provides detailed information about its return policy and instructions for initiating a return or exchange.
Promotions and Discounts
Donnerdeal.com frequently offers promotions and discounts on its products, providing additional savings for customers. The website also offers a loyalty program that rewards customers with points for every purchase, which can be redeemed for discounts on future purchases.
Reputation
Donnerdeal.com has a good reputation among customers, with many positive reviews and testimonials. The website has also received positive reviews from third-party review sites, such as Trustpilot and Sitejabber.
Payment Options
Donnerdeal.com accepts a range of payment options, including credit cards, PayPal, and bank transfers. The website also uses secure payment processing to ensure the safety and security of customer transactions.
Loyalty Programs
Donnerdeal.com offers a loyalty program that rewards customers with points for every purchase, which can be redeemed for discounts on future purchases. The website also offers additional discounts and promotions for loyalty program members.
Customer Reviews
Customer reviews on Donnerdeal.com are generally positive, with many customers praising the quality of products and the customer service provided by the website.
Community Involvement
Donnerdeal.com is involved in the music community, sponsoring events and organizations related to music and providing educational resources for musicians.
Shipping and Costs
Donnerdeal.com offers free shipping on most products, with delivery times varying by destination. The website also offers expedited shipping options for an additional cost.
Review Description: These people are a scam. Sent me a broken instrument for my son. I’ve asked for a refund and they said the refund is queued up and has to wait to go through the platform which they can’t really tell me when will happen. I recommend you don’t waste your time or money with this organization. Go elsewhere and don’t be tempted by their subpar product to begin with like I was.
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Reviewer Name: Dave Marttila
Review Submission Date: 2022-08-13
Review Title: Bought electronic drums
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Review Description: Bought electronic drums. Box looked fine. Unpacked, powered up, no sound. None. Called customer service and they have directed me to send a video to the confirmation e-mail. First, the confirmation e-mail is from Amazon, not Donner. Second, a video of a drum set not working? EXACTLY how helpful is that? Amazon should stop carrying this brand. DO NOT BUY THIS PRODUCT!
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Reviewer Name: Roro
Review Submission Date: 2022-08-12
Review Title: Absolutely horrible company. Don’t buy from them. Their good reviews were all purchased and fake.
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Review Description: Absolutely horrible company. Their piano does not work. Arrived damaged and keys don’t work. Contacted customer service, they promised a refund. But then just disappeared. Now they are asking me to ship the piano back at my own cost to receive a refund.
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Reviewer Name: Macy d
Review Submission Date: 2022-08-05
Review Title: Took a while to get it but the guitar…
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Review Description: Great guitar! Exactly as described! Well it took a while to get it...
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Reviewer Name: Mike Shangle
Review Submission Date: 2022-08-04
Review Title: I ordered a drum set
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Review Description: I ordered a drum set, I did not get the snare, I did not get the snare stand, and I did not get any of the mounting hardware to mount the heads to the drums, and I did not get the mounting hardware to mount the heads to the kick drum. It’s been over a month since I’ve called and I’ve still not received any of my parts
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Reviewer Name: Lewis
Review Submission Date: 2022-06-27
Review Title: Horrible company
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Review Description: Horrible company. They claim it will take 20 days to refund me. What a JOKE. I need this money back right now. Why would you claim the money that was pending from my account? Rather than just releasing it back to me? You're rubbish. Avoid.
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Reviewer Name: Peter Cann
Review Submission Date: 2022-06-14
Review Title: Bad machine from a Bad supplier
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Review Description: Has anyone referred this company to their local Trading Standards office and if so what happened? The same goes for legal action. I received a fault machine from them in April and I am still trying to get them to take it back and give me a refund! Their latest excuse is “please video the machine while it is working and send us the clip!” The current faults are: something rattling inside, low volume and instructions which are so small to read that you need a magnifying glass. Even then the instructions never made sense.
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Reviewer Name: Mark Lawton
Review Submission Date: 2022-06-08
Review Title: Amazing isn't it
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Review Description: Amazing isn't it. Scroll back to the beginning of these reviews and it's 1 star for every one, then a massive flow of 5 star reviews, all from the US and all from people who've never left a review for anything else before. Was gong to make a purchase but I tend to believe the mass of negative reviews rather than the obvious fake positive reviews.
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Reviewer Name: Paul
Review Submission Date: 2022-05-31
Review Title: If you want to buy some of the worst…
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Review Description: If you want to buy some of the worst musical instrument gear possible, from a company with 0 customer service and stacks of clearly fake reviews, go for it
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Reviewer Name: Arthur
Review Submission Date: 2022-05-26
Review Title: Scammers
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Review Description: This company pays for ridiculously obvious fake reviews (see below for a laugh), or their rating would be one star. Just trying to restore the balance.