Users Voice for Doordash

95% users rated Terrible
1% users rated Poor
0% users rated Average
0% users rated Very Good
3% users rated Excellent
Pie Chart Review Representation for Doordash
Doordash Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 22 Mar 2019

Last updated by on 08 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 1.2 4.8 2 1 3.8 1.8
Oct 2022 1 4.3 1.7 1 4.2 2.8
Nov 2022 1 2.4 2.2 1 2.8 2
Dec 2022 5 5 5 5 5 5
Mar 2023 1.1 1.7 1.9 1.5 3.4 5
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Detailed Doordash Review by

Introduction:

Doordash.com is an online food delivery platform that connects local restaurants with customers who want to order food online. The website was launched in 2013 and has since expanded to over 4,000 cities in the United States, Canada and Australia. The platform offers a variety of food options, from fast food to fine dining, all delivered to your doorstep.

Pros and Cons:

One of the biggest advantages of using Doordash is the variety of food options available. The platform partners with a wide range of restaurants, so there's something for everyone. The user experience is also seamless, with an easy-to-use interface and a simple checkout process. However, one downside is that some users have reported issues with the delivery time, with some orders taking longer than expected to arrive. Additionally, the fees for delivery can be higher than other food delivery services.

User Experience:

The Doordash website is user-friendly, with a simple interface that makes it easy to browse and order food. Users can filter their search by cuisine, restaurant, price, and distance. The checkout process is smooth, with the option to save your payment information for faster checkout in the future.

Pricing and Value for Money:

The cost of food and delivery fees vary depending on the restaurant and location, but Doordash charges a service fee for each order. The fees can sometimes be higher than competitors, but users can also take advantage of promotions and discounts to save money.

Alternatives:

Some alternative food delivery platforms to consider include Uber Eats, Grubhub, Postmates, and Seamless.

Customer Service:

Doordash offers customer support through its website and mobile app. Users can contact support via email, phone or chat. However, some users have found the support to be slow to respond, and issues with orders can take longer than expected to resolve.

Product Quality and Selection:

Doordash partners with a wide range of restaurants, so there's something for everyone. However, some users have reported issues with the quality of the food, with some orders arriving cold or overcooked.

Website Usability:

The website is easy to navigate and search for restaurants and cuisine types. The checkout process is also straightforward and simple.

Returns and Exchanges:

Doordash does not offer returns or exchanges on food orders, but customers can contact customer support if there are issues with their order.

Promotions and Discounts:

Doordash offers various promotions and discounts, including free delivery for first-time users and occasional discounts on specific restaurants.

Reputation:

Doordash has a mixed reputation, with some users praising the convenience and variety of food options, while others have reported issues with delivery times and fees.

Payment Options:

Doordash accepts various payment options, including credit and debit cards, Apple Pay, and Google Pay.

Loyalty Programs:

Doordash offers a loyalty program called DashPass, which offers free delivery and reduced service fees for select restaurants.

Customer Reviews:

Customers can leave reviews of restaurants on the Doordash platform, which can help other users make informed decisions about which restaurants to order from.

Community Involvement:

Doordash partners with various organizations to support local communities and help those in need.

Shipping and Costs:

Doordash delivers food directly from restaurants to customers, with fees varying depending on the location and distance. The cost of food and delivery fees are displayed before checkout, so customers can make an informed decision before ordering. In conclusion, Doordash.com offers a convenient and easy-to-use platform that connects users with a wide range of food options. While there are some downsides, such as higher delivery fees and some issues with delivery times and food quality, the website offers promotions and discounts, a loyalty program, and helpful customer reviews. Overall, Doordash is a strong contender in the online food delivery market.

Doordash Recent User Reviews

User Rating

1 stars

138

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Reviewer Name: Parati

Review Submission Date: 2022-12-10

Review Title: I suspect doordash is a scam
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Review Description: The drivers take sometimes 1.5 hours plus to deliver. I think the website is deliberately slow so that you have to wait for 20-30 mins to place an order. I think Door dash should be banned. Most food delivery companies are crooks. Very bad service. Menu prices are way over the top - like 30% plus in some cases on top of in-store prices.

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Reviewer Name: Cassey Austin

Review Submission Date: 2022-12-09

Review Title: Ordering was easy but getting the order…
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Review Description: Ordering was easy but getting the order was brutal. After 72 min I get a call saying I'm gonna either have to get a refund or pay for another pizza because someone already picked my order up and decided to eat it themselves. Well I'm not paying for another one when my first one showed so of course I got a refund. But I won't be using them again...

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Reviewer Name: Hi

Review Submission Date: 2022-12-08

Review Title: This is a very bad company they are…
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Review Description: This is a very bad company they are ripping off workers stealing there wages very bad service Australia needs kick this company out of Australia scamers

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Reviewer Name: Danielle Henty

Review Submission Date: 2022-12-05

Review Title: DoorDash Dashers - Shady in Seattle
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Review Description: On multiple occasions their drivers have vanished after picking up our food and because it happened on more than one occasion DoorDash refused to refund our purchase even though it’s clear that the driver completed the order before they arrived to our home and then offered a black photo as proof of delivery.

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Reviewer Name: Jackie

Review Submission Date: 2022-12-05

Review Title: I had numerous fraudulent transactions…
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Review Description: I had numerous fraudulent transactions on my credit card not from my DoorDash account and when I contacted them with literal screenshots of the dates, times, store location and amount they can’t seem to find any of them!! They are by far the worst company I have ever dealt with and will be reporting them to the bbb immediately.

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Reviewer Name: Dan the Man

Review Submission Date: 2022-12-04

Review Title: My last straw with these guys
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Review Description: My last straw with these guys , I got a promo in my email on Friday i tried using it today 2 days later to find out it expired 11-18-22. I had several wrong food orders and cold food because of the lack in care , this is the reason I’m leaving this app for good

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Reviewer Name: margaret

Review Submission Date: 2022-12-04

Review Title: Complee waste of money and time
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Review Description: Complee waste of money and time. Ordered outback for my daughter w 2 sides came cold with no sides I specifically texted to remind them as they had forgot before. State tehy would reply in 24 hours??? What about the ungry daughter at home? 24 hours is not right. I asked can they send over a potatoe and salad same generic reply. Obviously they do not care about us and we are the ones keeping them in business. NO MORE DOOR DASH

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Reviewer Name: GD

Review Submission Date: 2022-12-04

Review Title: multiple bad experiences
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Review Description: they never assign a Dasher until you complain so your food has basically been sitting at the restaurant for a long time before it gets to you, and it’s often cold and soggy and you’re filled with rage by the time it actually gets to you 10 million thumbs down

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Reviewer Name: Shane Brown

Review Submission Date: 2022-12-03

Review Title: I'm tired of having problems with…
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Review Description: I'm tired of having problems with doordash they keep forgetting things and I'll be in the border if this is just this happens all the time but I give them a 1/2 plus plus 4 service and everything else I wish I Why don't have to go with a stupid f****** s*** for these people

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Reviewer Name: Kayleigh

Review Submission Date: 2022-12-03

Review Title: Never got my order but I did get a refund
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Review Description: After 3 hours I contacted support and they blamed the issue on the store maybe having a technical issues so they never got my order. They didn't say they would try reordering but at least they did cancel it and give me my money back. It was my special birthday cake so I'm a bit extra upset. I won't ever use them again, especially seeing all these reviews. Too bad. I never have an issue ordering groceries. Oh and I scheduled it days in advance!

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