Users Voice for Dorothyperkins

31% users rated Terrible
2% users rated Poor
1% users rated Average
8% users rated Very Good
59% users rated Excellent
Pie Chart Review Representation for Dorothyperkins
Dorothyperkins Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 11 Mar 2019

Last updated by on 08 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 4.5 1.2 2.4 1.4 4.4 2.3
Oct 2022 3.4 1.3 2.6 1 4.4 3.6
Nov 2022 2.5 1.4 4 5 2.7 5
Dec 2022 5 5 5 2.2 5 1.8
Mar 2023 3.6 1.4 2.6 5 4.6 5
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Detailed Dorothyperkins Review by

Introduction

Dorothy Perkins is a UK-based women’s clothing retailer that has been in business since 1909. The company is known for offering affordable and fashionable clothing, shoes, and accessories for women of all sizes. Their website, dorothyperkins.com, provides an online shopping platform for customers worldwide.

Pros and Cons

Pros: - Wide variety of clothing, shoes, and accessories - Affordable prices - Regular promotions and discounts - Free shipping for orders over a certain amount - User-friendly website design Cons: - Limited selection in some categories, such as plus-size clothing - Some items may be of lower quality

User Experience

Dorothyperkins.com has a clean and user-friendly design that makes shopping easy and enjoyable. The website is well-organized, with sections for new arrivals, clothing categories, sale items, and more. Customers can easily find what they’re looking for and navigate through the website without any issues. The website is also optimized for mobile devices, making it easy to shop on-the-go.

Pricing and Value for Money

Dorothy Perkins offers affordable clothing, with prices ranging from £10 to £100. The company regularly offers promotions and discounts, making their already-affordable prices even more accessible. Customers can also take advantage of free shipping for orders over £50.

Alternatives

There are several other women’s clothing retailers available online, such as ASOS, H&M, and Zara. Each retailer has its own strengths and weaknesses, and customers should compare them before making a purchase.

Customer Service

Dorothy Perkins provides excellent customer service, with a dedicated customer service team available to answer any questions or concerns. Customers can contact the company through phone or email. The company also has a comprehensive FAQ section on their website that provides helpful information.

Product Quality and Selection

Dorothy Perkins offers a wide selection of clothing, shoes, and accessories that cater to women of all sizes. The quality of their products can vary, with some items being of lower quality. However, many customers are satisfied with the quality of their purchases.

Website Usability

Dorothyperkins.com is easy to navigate and use, with a well-organized layout and intuitive design. Customers can search for items by category, price range, or other criteria. The website also includes helpful features such as customer reviews, size guides, and a wish list function.

Returns and Exchanges

Dorothy Perkins offers hassle-free returns and exchanges, with a 28-day return policy. Customers can return or exchange items in-store or through the mail. The company also provides a pre-paid returns label for UK customers.

Promotions and Discounts

Dorothy Perkins offers regular promotions and discounts, including seasonal sales and exclusive online discounts. Customers can sign up for the company’s email newsletter to receive updates on current promotions and discounts.

Reputation

Dorothy Perkins has a positive reputation as a reliable and affordable women’s clothing retailer. The company has been in business for over a century and has built a loyal customer base. Reviews of the company are generally positive, with customers praising the company for its affordable prices and stylish clothing.

Payment Options

Dorothy Perkins accepts a variety of payment options, including credit cards, debit cards, PayPal, and gift cards.

Loyalty Programs

Dorothy Perkins does not currently offer a loyalty program, however, the company does offer a credit card that provides discounts on purchases and exclusive offers.

Customer Reviews

Customer reviews of Dorothy Perkins are generally positive, with customers praising the company for its affordable prices, stylish clothing, and excellent customer service. Some customers have noted that the quality of some items is lower than expected.

Community Involvement

Dorothy Perkins is involved in several charitable initiatives, including supporting breast cancer research and working to reduce their environmental impact.

Shipping and Costs

Dorothy Perkins offers standard and express shipping options for customers worldwide. Shipping costs vary depending on the customer’s location and the shipping method selected. Customers can take advantage of free shipping for orders over £50.

Dorothyperkins Recent User Reviews

User Rating

5 stars

52

4 stars

14

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Reviewer Name: Kay

Review Submission Date: 2022-12-09

Review Title: Another order nightmare
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Review Description: Waiting a week for a order I paid next day delivery for! No communication no refund nothing as usual. Thought I would give DP another chance but their service is the worst I have ever experienced.

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Reviewer Name: Dawn Busby

Review Submission Date: 2022-12-09

Review Title: Non existent customer services at Dorothy Perkins
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Review Description: Have sent 3 emails, all still unanswered. Customer services appears non existent at Dorothy Perkins. I ordered next day delivery on 2 jumpers, still not received 5 days later. Cant even get refund and cancel order as no one answers. Think I might contact Watchdog then they can highlight to wider audience not to buy DP

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Reviewer Name: Julie Gibbons

Review Submission Date: 2022-12-08

Review Title: Thank you to Ronald for sorting my…
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Review Description: Thank you to Ronald for sorting my order. My original order was lost on transit, Ronald reordered and is on its way.

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Reviewer Name: Clare Kelly

Review Submission Date: 2022-12-08

Review Title: Bit of a wait but really helpful
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Review Description: Bit of a wait for a response but as soon as connected Julie was super helpful (an item hadn’t arrived)

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Reviewer Name: Karina Jankelevic

Review Submission Date: 2022-12-08

Review Title: Absolutely terrible customer service
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Review Description: Absolutely terrible customer service. Black Friday I order item which I didn’t receive. I been contacted customer service many times asking where is my parcel, they been keep telling me wait for me days and it will arrive. I contacted again yesterday and I been told that I reject my parcel and my parcel come back to DC! I didn’t reject order, been waiting for long time and contacting customer service! In the I didn’t receive my parcel. You customer service is choking. You didn’t help me at all!

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Reviewer Name: Customer

Review Submission Date: 2022-12-07

Review Title: The customer service team I dealt with…
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Review Description: The customer service team I dealt with responded to my email extremely quickly and were very helpful. They issued a refund for a faulty product and were very polite and attentive throughout.

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Reviewer Name: Amy

Review Submission Date: 2022-12-07

Review Title: Amazing service!!
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Review Description: Bought a few things before holiday, didnt realise one was faulty and had passed the returns date. I reached out and Rosaunte was so helpful, sorted my issue immediately and went above and beyond.Service like this is what will make me return to Dorothy Perkins rather than other retailers. Thanks!

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Reviewer Name: kate jukes

Review Submission Date: 2022-12-05

Review Title: There was an issue with my refund
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Review Description: There was an issue with my refund, wasn’t expecting much response when realised it was going via a text but was resolved almost immediately, thanks to Christopher for taking the whole stress out of that situation for me

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Reviewer Name: Val

Review Submission Date: 2022-12-05

Review Title: Waiting for refund
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Review Description: I was waiting for a refund on two items I had returned (one of which wasn't what I'd ordered) I received confirmation of refund on one but not the other (which was the one I hadn't ordered)sent an email heard back quickly and 'Maria b' sorted straight away. Refund complete, very happy with quick and efficient service

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Reviewer Name: Laura

Review Submission Date: 2022-12-04

Review Title: Package never arrived
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Review Description: Package never arrived. Initially told two different reason and told to wait over 2 weeks to see if it turned up! Dealt with Wayne who quickly resolved issue and issued refund.