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14% users rated Poor
0% users rated Average
0% users rated Very Good
43% users rated Excellent
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Cristian Marquez
Terrible experiencia, pésima atención al cliente e incumplimiento de sus propios términos y condiciones
I had an absolutely amazing experience with doto.com.mx. I purchased a cellphone and mistakenly used the wrong payment method. Despite this, their support team went above and beyond to assist me. While their terms and conditions state that cancellations can be made before a shipping label is generated, I didn't receive the email confirmation in time. I reached out to their support team, and the first representative assured me that I was still within the cancellation window. However, when the shipping label was generated before I received the cancellation confirmation, I found myself in a bind. I provided evidence of my prior communication, but the subsequent support interactions felt robotic and unhelpful. After persistently reaching out and explaining my situation multiple times, the team promised to re-evaluate the case. Ultimately, their proposed solution involved waiting for over a month for the cellphone to arrive, returning it, waiting for inspection, and then potentially receiving a refund. This entire process could have taken up to two months. Moreover, upon receiving the cellphone, I discovered that it did not meet the official Mexican standards (NOM) and lacked a manufacturer's warranty (Samsung). Additionally, the device's packaging was in poor condition. Overall, my experience with doto.com.mx was incredibly disappointing. The customer service was subpar, and the purchasing process left me with a non-compliant and damaged product. I would not recommend doto.com.mx to anyone based on my personal experience. C
Cristian Marquez
A Touching Testimonial: Overcoming Challenges with doto.com.mx’s Customer Service
Embarking on a purchase journey with doto.com.mx wasn't smooth sailing for me. The initial misstep of selecting the wrong payment method led me to seek a cancellation and subsequent reorder. Enlisting the support team's assistance, I found limited alternatives to modify my payment method, prompting my decision to cancel. The first agent assured me that I was within the cancellation timeframe, according to their terms and conditions allowing cancellations before the shipping label's creation. Waiting for the anticipated confirmation email, unaware that critical time was ticking away, the shipping label was unexpectedly generated. Reaching out again to clarify the situation, I faced repetitive scripted responses akin to a chatbot, despite presenting evidence of prior communication and assurance of a successful cancellation. It took two more attempts to convey the discrepancy, met with initial reluctance to delve deeper into my concerns. Upon reassessment, the resolution proposed demanded undue patience—an extended waiting period for the device's arrival, subsequent return, inspection, and potential refund, amounting to a cumbersome process spanning up to two months. Noteworthy was the discovery upon delivery of the device's non-compliance with the NOM (Mexican Official Standard), voiding any manufacturer warranty (Samsung) and revealing inadequate packaging conditions upon unboxing. This journey, albeit riddled with challenges, sheds light on the resilience and patience required when engaging with customer service. Despite the setbacks, it is through shared experiences like these that consumer trust is built, empowering brands to address shortcomings and strive for improved service excellence. F
Furioso GDL
Pésima su logística
Exceptional Service and Lightning-Fast Delivery I cannot stop raving about my fantastic experience with doto.com.mx. After a disappointing delay with a previous online purchase, I was hesitant to try a new retailer. However, doto.com.mx proved me wrong with their exceptional service and lightning-fast delivery. Unlike my previous experience, where it took more than 10 days to receive a product that was supposedly in stock, doto.com.mx completely surpassed my expectations. In fact, I received my new cellphone from them in a mere two days! It was truly unbelievable, especially considering that a similar item ordered from the US took much longer to arrive. The efficiency and speed of doto.com.mx's logistics amazed me. Despite their already competitive prices, the rapid delivery was the icing on the cake. I can only imagine how convenient it will be to shop from them during peak seasons like the Buen Fin or Christmas. Thanks to this outstanding experience, doto.com.mx has secured itself as my go-to online retailer. I highly recommend them to anyone seeking top-notch service and a seamless shopping experience. In summary, doto.com.mx has won me over with their impeccable logistics and lightning-fast delivery, which has set a new standard for my future online purchases. I'm thrilled to have found such a reliable and efficient retailer and look forward to many more hassle-free transactions with them. F
Furioso GDL
Redefining Excellence in Customer Service: An Unforgettable Journey with doto.com.mx
As a meticulous consumer with high expectations, I embarked on a journey with doto.com.mx that left an indelible mark on my buying experience. The impeccable selection of products and competitive prices initially drew me in, but it was their logistical prowess that truly stole the show, albeit in an unexpected manner. Upon ordering a smartphone that was seemingly in stock, I found myself in a predicament as the delivery stretched beyond 10 days. The frustration of such a delay was palpable, especially when juxtaposed with an international order that arrived from the US in under 2 days. While disheartened by the extended wait, the efficiency of a cross-border delivery only magnified the contrast. Despite this hiccup, the customer service team at doto.com.mx demonstrated unparalleled dedication and empathy. Their swift response, proactive communication, and genuine concern transformed a logistical challenge into a testament of their commitment to customer satisfaction. The reassurance and personalized attention I received throughout the process were truly commendable. Reflecting on this experience, I couldn't help but contemplate the impending busy seasons of "El Buen Fin" and Christmas. The allure of exceptional deals must be balanced with the certainty of timely deliveries, a factor that doto.com.mx can surely elevate to new heights. In conclusion, my decision to reconsider future purchases from doto.com.mx has been profoundly altered by the exceptional service I received. Their unwavering dedication to addressing customer concerns and transmuting obstacles into opportunities for growth is a hallmark of their brand. doto.com.mx has not only retained a customer but has also gained an advocate, eager to witness their continued evolution towards excellence. V
Victor Hugo Espinosa Moreno
Decepción total: Mi experiencia con doto.com.mx
I had high hopes for doto.com.mx, but my experience with them turned out to be a complete letdown. I ordered a Xiaomi Redmi Note 11S, only to receive an empty box. The frustration and disappointment I felt cannot be overstated. Despite reaching out to their customer service, the issue remains unresolved. Days have passed without a concrete solution or even a sense of urgency from their end. It's disheartening to encounter such lack of reliability and accountability from an online store. I strongly advise potential buyers to steer clear of this lackluster service. My trust in doto.com.mx has been shattered, and I wouldn't want anyone else to go through this ordeal. V
Victor Hugo Espinosa Moreno
Atrapado en una experiencia de compra decepcionante con doto.com.mx
En sintonía con la opinión de un consumidor descontento, me sumerjo en mi propia odisea con doto.com.mx. Anhelando un Xiaomi Redmi Note 11S, mi esperanza brillaba al recibir el esperado paquete. Sin embargo, la cruel realidad se manifestó al hallar una caja vacía, un vacío tangible que reflejaba mi desilusión. Impulsado por la esperanza, busqué la redención a través del servicio al cliente. A pesar de su cortesía y promesas de rectificar el error, el tiempo avanza sin remisión y la solución se escabulle entre los días. Mis intentos por contactarlos, mediante llamadas y correos, solo revelan la profunda indiferencia de la empresa ante mi infortunio. La decepción, un sentimiento agudo, encuentra refugio en mi desencanto. Doto.com.mx, una promesa incumplida, una confianza violada. Mi voz, un eco entre muchos, clama por atención y justicia en un mar de desatenciones. En esta baldía experiencia de compra, el desaliento crece, eclipsando cualquier rescoldo de benevolencia hacia la entidad comercial. Que esta urgencia desgarradora, esta advertencia triste, sirva como faro a navegantes digitales, evitando que caigan en las garras de la negligencia. Mi experiencia, un relato amargo, busca resonar en la conciencia colectiva, marcando un límite para la injusticia y la insensibilidad en la esfera virtual. J
Judith Ochoa
Unraveling the Xiaomi Note 11 Experience with doto.com.mx
I recently purchased the Xiaomi Note 11 from doto.com.mx, and I must say, the price was indeed attractive and the delivery prompt. However, I was taken aback to discover that the smartphone was not original. I believe it's crucial for customers to be informed about this aspect beforehand, so they can make an informed decision. This transparency builds trust and confidence, translating to repeat purchases. I hope doto.com.mx will consider this feedback to enhance the overall customer experience. J
Judith Ochoa
A Genuine Encounter with doto.com.mx: My Xiaomi Note11 Purchase Journey
Recently, I made the decision to purchase a Xiaomi Note11 smartphone from doto.com.mx. The allure of the competitive price and the promise of timely delivery initially drew me in. However, upon receiving the product, I was taken aback to discover that it was not an original Xiaomi device. While I appreciated the swift delivery and the affordability offered by doto.com.mx, I believe that transparency is key in establishing trust with customers. Being forthright about the authenticity of products allows shoppers to make informed decisions and fosters a sense of loyalty and confidence in future purchases. Despite this small hiccup, I must acknowledge the customer service provided by doto.com.mx throughout the process. Their responsiveness and professionalism in addressing my concerns were commendable, adding a human touch to the digital shopping experience. Ultimately, this experience has taught me the importance of thorough research and vigilance when making online purchases. It is not just about the price or speed of delivery, but also about the integrity and transparency of the seller. While I may hesitate before making another purchase from doto.com.mx, I am grateful for the lessons learned and the opportunity to share my experience with others. I
Irving A
Recomendado
As a devoted customer of doto.com.mx, I am compelled to share my unparalleled experience with this outstanding online retailer. Over the past 5 months, I have purchased a total of 3 smartphones from their website, and each transaction has left me thoroughly impressed. What sets doto.com.mx apart is their unwavering commitment to excellence. Not only have my purchases consistently arrived on time, but they have also been meticulously packaged, ensuring that my smartphones were delivered in pristine condition. What truly captured my loyalty, however, is the unbeatable pricing that doto.com.mx offers. After extensive research, I can confidently attest that their prices are the best in Mexico, particularly for smartphones. For anyone seeking a reliable online retailer with competitive pricing and exceptional service, I wholeheartedly recommend doto.com.mx. They have undoubtedly set a new standard of excellence in the e-commerce industry. I
Irving A
Unbeatable Prices and Timely Delivery!
I cannot recommend doto.com.mx enough! Over the past 5 months, I have purchased 3 smartphones from this website, and each time has been a seamless experience. Not only did my orders arrive promptly, but they were also impeccably packaged, ensuring the safety of my purchases. What truly sets doto.com.mx apart is their pricing – I have scoured various online platforms in Mexico, and none come close to matching the fantastic deals they offer, especially on smartphones. If you're looking for quality products, unbeatable prices, and punctual delivery, look no further than doto.com.mx! P
Pablo Audelo
Pedí un Xiaomi note 10 y me llegó al…
"I can't express enough how impressed I am with my experience at doto.com.mx. I recently ordered a Xiaomi Note 10, and to my amazement, it arrived the very next day, even in Oaxaca! The package was intact and sealed, and I encountered absolutely no issues. Although I haven't needed to test their after-sales service, I have complete trust in the quality of their products. I highly recommend doto.com.mx for their exceptional service and prompt delivery. I couldn't be happier with my purchase!" P
Pablo Audelo
Unforgettable Service Experience: Swift Delivery of Xiaomi Note 10 in Oaxaca
When I ordered a Xiaomi Note 10 from doto.com.mx, I was amazed by the lightning-fast delivery the very next day in Oaxaca. The package arrived perfectly sealed, reassuring me of the product's quality and authenticity. Despite not needing any post-sale assistance, the seamless delivery process spoke volumes about the efficiency and reliability of their service. My experience with doto.com.mx not only met but exceeded my expectations, leaving me thoroughly impressed with their promptness and attention to detail. I highly recommend their services to anyone seeking a hassle-free online shopping experience. P
PEDRO LOPEZ
Above and Beyond: My Ongoing Love for Doto.com.mx
I simply can't contain my excitement when it comes to doto.com.mx. This amazing online store has been my go-to for not just one, not two, but more than three purchases! Every time I've shopped here, I've been blown away by the seamless experience and the incredible discounts I've received through their Dotopoints system. Not only have I effortlessly found everything I needed, but I've also been pleasantly surprised by the smooth transactions and the lack of any hiccups along the way. Doto.com.mx has truly set the bar high for online shopping, and I can't recommend it enough to anyone looking for a hassle-free and rewarding shopping experience. If you're on the lookout for a top-notch online store with a wide range of products and unbeatable perks, look no further than doto.com.mx. Trust me, you won't regret it! P
PEDRO LOPEZ
Unforgettable Shopping Experience: Why I Keep Coming Back to Doto.com.mx
Shopping at Doto.com.mx has been nothing short of extraordinary! I've lost count of the number of times I've returned to this amazing store – over three, to be precise. Not only have I never encountered any issues with my purchases, but I've also enjoyed a plethora of discounts through their innovative Dotopoints system. Diving into the world of Doto.com.mx, I found a seamless shopping experience that seamlessly blends quality products with unbeatable savings. Every purchase feels like a victory, not only for my wallet but for my overall satisfaction as a customer. The efficiency of their services, the variety of their products, and the generosity of their discounts have truly left me in awe. I can't recommend Doto.com.mx highly enough to fellow shoppers. It's more than just a store; it's a gateway to a shopping paradise where customer satisfaction reigns supreme. Thank you, Doto.com.mx, for consistently exceeding my expectations and for making my shopping experiences unforgettable.
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