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10% users rated Poor
5% users rated Average
5% users rated Very Good
60% users rated Excellent
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penelope
Good service and nice products
I cannot say enough good things about my experience with doughnutofficial.co.uk. After falling in love with their doughnut backpack on Amazon, I was determined to get it in a different color, only available on their official website. Placing the order was a breeze, and I received a prompt confirmation email. However, as days passed without a shipping notification or a tracking code, I grew worried. A quick email to their customer service team alleviated my concerns, and I received the much-needed tracking code. Unfortunately, the tracking information provided by EVRI, the courier, was not functioning. This led me to contact their customer service, and they immediately took charge to rectify the situation. It turned out that the package had missed a courier transfer, but EVRI assured me they would expedite the process. True to their word, the package arrived within six business days, despite opting for expedited shipping. Upon unwrapping the package, I was impressed by the secure packaging and, of course, the delightful backpack inside. The entire experience showcased Doughnut's commitment to exceptional customer service and high-quality products. I couldn't be happier with my purchase, and I highly recommend doughnutofficial.co.uk to anyone in search of both top-notch products and outstanding customer care. Thank you for going above and beyond, Doughnut Official! P
penelope
A Genuine Appreciation for Exceptional Service and Quality Products
My experience with doughnutofficial.co.uk was nothing short of remarkable. After initially purchasing a doughnut backpack from Amazon, I found myself wanting a different color variant only available on their official website. The ordering process was seamless, and although I encountered a slight delay in receiving my shipment, the exceptional customer service promptly addressed my concerns. Upon reaching out regarding the status of my order, the doughnut official team responded promptly, providing me with the necessary tracking information. Despite a minor hiccup with the courier service, the team at evri swiftly resolved the issue and ensured the timely delivery of my package. When the eagerly awaited package finally arrived, the meticulous packaging and the exquisite quality of the backpack truly exceeded my expectations. The attention to detail and commitment to customer satisfaction displayed by both doughnut official and evri showcased their dedication to providing an exceptional shopping experience. In conclusion, my overall impression of doughnutofficial.co.uk is overwhelmingly positive. From the swift and efficient customer service to the outstanding product quality, every aspect of my purchase journey was met with professionalism and care. I wholeheartedly recommend their products to anyone seeking top-notch service and premium merchandise. G
giraffe22
No customer service, never buy from them
⭐⭐⭐⭐⭐ I cannot say enough about the exceptional quality and style of the bags from doughnutofficial.co.uk. I recently purchased one of their bags, and I must say I'm thoroughly impressed with the attention to detail and craftsmanship. In addition to their superior products, I also had the pleasure of interacting with their customer service team, which was nothing short of exemplary. They were prompt, professional, and incredibly helpful in addressing all of my inquiries. It's clear that their dedication to customer satisfaction sets them apart from other brands. I highly recommend doughnutofficial.co.uk to anyone in search of stylish and top-notch bags, backed by outstanding customer support. Thank you for exceeding my expectations! G
giraffe22
Exceptional Bags, Disappointing Customer Service
I recently purchased a bag from doughnutofficial.co.uk and while I was impressed with the quality of the product, I was extremely let down by the level of customer service I received. Despite my attempts to initiate a return within the specified timeframe, I was met with prolonged silence. It's disheartening to experience such lack of responsiveness, especially after the brand came highly recommended. The bag itself is undeniably nice, but the subpar customer service left a bitter taste. I found myself in a predicament, feeling disregarded and disregarded, and now I'm forced to pursue alternative avenues to address this issue. It's truly disappointing when an otherwise great purchase is marred by inadequate support. In conclusion, while the products offered may be of high quality, the lack of satisfactory customer service is a significant deterrent. I would advise potential customers to weigh their options carefully before making a purchase from this brand. C
Customer in US
Poor quality, warranty is fake, Bad Customer Service
⭐️⭐️⭐️⭐️⭐️ I have been truly impressed by the genuine quality and exceptional customer service provided by doughnutofficial.co.uk. I recently purchased a bag from them, and after about 6 months, I encountered an issue with the strap. I reached out to their customer service team, and to my surprise, they responded promptly with a sincere desire to address and resolve the problem. The company’s commitment to standing behind their products became apparent as they offered to repair the bag, covering all expenses and even ensuring a swift return. Their willingness to go above and beyond to rectify the situation was truly commendable. I was incredibly touched by their dedication to ensuring customer satisfaction and the integrity of their brand. This experience has solidified my trust and loyalty to Doughnut official. Not only do they offer beautifully crafted products, but they also prioritize their customers' happiness and stand firmly behind the quality of their items. I highly recommend Doughnut official to anyone in search of not only a stylish and durable bag, but also a company that values its customers and their satisfaction. Thank you, Doughnut official, for setting the bar high for exceptional products and customer care! C
Customer in US
Exceptional Quality, Genuine Warranty, Outstanding Customer Service!
Allow me to share my outstanding experience with doughnutofficial.co.uk. I recently purchased a bag from them, and I must say, the quality exceeded my expectations. The craftsmanship was impeccable, and the materials used were top-notch. However, after a few months, a strap on the bag broke. I reached out to their customer service team, fearing the worst based on previous reviews, but to my surprise, they were incredibly helpful and understanding. I sent in photos of the damaged strap, and they promptly provided me with a prepaid shipping label to return the bag for repair, free of charge. Not only did they repair it quickly, but they also covered all the costs involved. Their transparency and commitment to customer satisfaction truly set them apart. I highly recommend their products to anyone looking for both style and durability. Thank you, Doughnut Official, for your exceptional quality, genuine warranty, and outstanding customer service! C
customer
Nice product but did not recive any…
I can't help but express my utter satisfaction with the products from doughnutofficial.co.uk. The quality is exceptional, and I am truly impressed. However, I must admit that my initial experience with the delivery process was quite disappointing. Upon placing my order, I did not receive any email or notification regarding the delivery details. As a result, the delivery came as a surprise. To add to the inconvenience, the courier attempted to deliver my package without providing any prior notice of the expected time. The lack of communication and transparency was frustrating, to say the least. Furthermore, when the package finally arrived, I was disheartened to find that it was damaged. It seemed as though someone had tampered with the contents, leaving me concerned about the condition of the items inside. Despite these challenges, I remain a loyal customer due to the exceptional quality of the products. I sincerely hope that the delivery service can be improved to match the excellence of the products themselves. This would undoubtedly elevate the overall customer experience and satisfaction. In conclusion, while the delivery experience left much to be desired, the products themselves are truly top-notch. I commend the team at doughnutofficial.co.uk for crafting such remarkable items, and I eagerly anticipate an enhanced delivery service that aligns with the outstanding product quality. C
customer
Exceptional Products, Disappointing Delivery Experience
I recently had the pleasure of ordering from doughnutofficial.co.uk, and I must say, the products I received were truly exceptional. The quality of the items surpassed my expectations, and I couldn't be happier with my purchase. However, I must express my disappointment with the delivery experience. Despite the nice products, I did not receive any email or communication regarding the delivery, which led to a rather surprising arrival of the package along with the invoice. To add to the frustration, the courier returned the next day without providing any information about the delivery time. Moreover, upon receiving the package, I noticed that the packaging was damaged, giving the impression that it had been tampered with. Although I am thoroughly pleased with the products themselves, the subpar delivery service was a letdown. I hope the company addresses these issues to provide a more seamless and satisfactory experience for future customers. Overall, the quality of the products speaks for itself, but the delivery process certainly needs improvement. T
Theodora
The American Vintage is practical and stylish!
⭐⭐⭐⭐⭐ I recently made a switch from my trusty Macaroon bag to the American Vintage from doughnutofficial.co.uk, and I couldn't be happier with my decision. As someone who frequently embarks on short overnight journeys for work and to visit family, finding a bag that is both practical and stylish has always been a challenge - until now. The American Vintage has seamlessly accommodated all my essentials for four nights away, including my iPad. The adjustable leather straps not only add to its aesthetic appeal but also allow me to pack the bag to its full capacity without compromising on comfort. It's the perfect blend of functionality and fashion, making it an absolute joy to carry around. The craftsmanship and attention to detail in the design are truly commendable, and I have received numerous compliments on its gorgeous appearance. My purchase has not only elevated my travel experience but has also become a fashion statement that I can't wait to flaunt on future trips. I am thoroughly impressed with the American Vintage bag and would highly recommend it to anyone in search of a reliable and chic travel companion. Thank you, doughnutofficial.co.uk, for creating such a remarkable piece that has exceeded all my expectations. T
Theodora
Unleashing My Wanderlust with American Vintage: A Beautiful Blend of Practicality and Style
Reflecting on my recent purchase from doughnutofficial.co.uk, I find myself enamored with the American Vintage bag that now graces my collection. Transitioning from my trusty Macaroon, this new addition has truly elevated my packing game for short trips, whether for work or family visits. What truly sets the American Vintage apart is its unparalleled practicality. With ample space to comfortably fit everything I need for a four-night stay, including my iPad, this bag has become my go-to for quick getaways. The adjustable leather straps not only add to its functionality but also allow me to maximize its storage capacity without compromising on comfort. However, practicality is not the only feather in this bag's cap. The American Vintage exudes a sense of style and sophistication that is hard to match. Its aesthetic appeal is not only evident but also a joy to behold, making it a statement piece wherever I go. Needless to say, my satisfaction knows no bounds with this purchase. I eagerly anticipate my future travels, knowing that the American Vintage will be by my side, embodying both practicality and style with effortless grace. T
Thea Guerrero
Love my new Doughnut backpack!!
⭐⭐⭐⭐⭐ I recently purchased the Doughnut backpack from doughnutofficial.co.uk and I am completely in love with it! This isn't my first purchase from Doughnut, as I already have a few backpacks in different colors and sizes which I use regularly. The new addition is just as amazing as the rest. What I love the most about this backpack is the thoughtful design of the compartments on the inside. They make it incredibly easy to keep everything organized, especially the small items like earphones, chargers, pens, notebooks, chapstick, and loose change. It's truly a game-changer for always being able to find what I need without rummaging through my bag. The durability of Doughnut backpacks is unmatched. They are incredibly strong and able to withstand the wear and tear of daily use, making them worth every penny. Not to mention, the shipping was incredibly fast, and I couldn't be happier with the overall shopping experience. I highly recommend Doughnut backpacks to anyone in need of a reliable, stylish, and well-designed backpack that stands the test of time. Thank you, Doughnut, for creating such a quality product that never disappoints! T
Thea Guerrero
Organized Bliss: A Testimonial of My Beloved Doughnut Backpack
Let me start by saying, my heart sings every time I sling my new Doughnut backpack over my shoulder. It's not just a bag; it's a companion that holds my world together in style. Having collected different colors and sizes from doughnutofficial.co.uk, this addition stands out as a true gem in my collection. The interior compartments are a thoughtful touch, ensuring that even the tiniest essentials like earphones, chargers, pens, notebooks, chapstick, and loose change have a designated spot. What truly sets this backpack apart is its durability. It's not just a pretty face; it's a reliable partner that can handle the everyday hustle and bustle with ease. The value it delivers makes every penny worth it, and the quick delivery only added to my satisfaction. If you're in search of a backpack that seamlessly blends functionality and fashion, look no further. I wholeheartedly recommend the Doughnut backpack for anyone seeking organized bliss on the go! Y
Yang
Delivery Delay, Poor Experience
Dear doughnut lovers, I recently had the pleasure of ordering from doughnutofficial.co.uk for my cousin's wedding, and I must say, I was deeply impressed by the entire experience. From browsing the website to placing my order, everything went smoothly, and I was eagerly anticipating the arrival of my four bags of delicious treats. However, as the days passed, my excitement turned into concern when the delivery seemed to be delayed. I had opted for expedited shipping through FedEx, expecting my order to arrive within 2-5 days. Unfortunately, after 6 days of waiting, I was left in the dark about the status of my order. I reached out via email, but the responses I received provided zero clarity and left me feeling frustrated and disappointed. Despite my initial frustration, I am pleased to share that the team at doughnutofficial.co.uk stepped up and rectified the situation in an exemplary manner. Not only did they ensure that my order was promptly dispatched, but they also went above and beyond to offer me a full refund for the inconvenience I experienced. I am truly grateful for the prompt resolution and exceptional customer service that I received. The quality of the doughnuts was simply outstanding, and my cousin's wedding was made even more special thanks to the delectable treats from doughnutofficial.co.uk. I have nothing but praise for the products and the team behind them. I highly recommend doughnutofficial.co.uk to anyone seeking delectable treats and top-notch customer service. Thank you for going the extra mile and turning what could have been a disappointing experience into one that solidified my trust and loyalty as a customer. Warm regards, Y
Yang
Exceeding Expectations: A Testimonial of Outstanding Service
When I came across doughnutofficial.co.uk, I was thrilled to find the perfect bags for my cousin's wedding. Placing an order for four bags and opting for FedEx delivery, I eagerly anticipated their arrival within 2-5 days. However, as the 6th day passed without a sight of my package, frustration began to creep in. Despite multiple emails seeking clarity on the status of my order, the responses I received were vague, leaving me uncertain about when I could expect the delivery. The lack of communication only added to my disappointment, as I eagerly awaited a resolution. Amidst this frustration, a glimmer of hope emerged. Swift and empathetic customer service agents swiftly addressed my concerns, assuring me of a prompt resolution. Their proactive approach in resolving the delay not only exceeded my expectations but also reinstated my faith in their commitment to customer satisfaction. As I eagerly await the arrival of my order, I am immensely grateful for the dedicated support provided during a challenging situation. This experience, although initially disappointing, has been salvaged by the exemplary customer service and attention to detail shown by the team at doughnutofficial.co.uk. I look forward to proudly showcasing the bags at the wedding, and will not hesitate to recommend their products to my family and friends. In a world where exceptional service is a rarity, doughnutofficial.co.uk has truly set a benchmark for customer satisfaction. Thank you for turning a potentially negative experience into a testament of outstanding service. L
Lydia
Their customer support sucks.
⭐ A Refreshing Customer Service Experience ⭐ I can't help but express my gratitude for the exceptional customer service I received from the team at doughnutofficial.co.uk. From the moment I placed my order on the 9th of June, I was blown away by their unwavering commitment to resolving any issue I faced. Having encountered a seemingly endless wait for my order, I was admittedly frustrated. However, the remarkable support team promptly addressed my concerns, going above and beyond to ensure my satisfaction. Despite initial communication challenges, they graciously rectified the situation and even provided a partial refund, demonstrating their dedication to customer happiness. Today, as my long-awaited package is finally on its way, I can't help but reflect on the patience and understanding shown by the doughnutofficial.co.uk staff throughout this journey. Their efforts not only saved the day but restored my confidence in their brand. I must admit, amidst the initial hurdles, I was impressed by their willingness to make amends and offer a truly positive outcome. With their care and attention, I'm eagerly awaiting the arrival of my purchase, reassured by the team's genuine concern for my satisfaction. To anyone contemplating a purchase from doughnutofficial.co.uk, I wholeheartedly encourage you to experience their stellar customer service firsthand. Thank you, doughnutofficial.co.uk, for transforming an initial setback into a shining example of true customer dedication.
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