Douglas Reviews

Voted Good (4/5)

252 Votes

10 Reviews

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Lots of choice online

I cannot say enough about the incredible selection and convenience of shopping at douglas.at. Every time I visit the website, I am blown away by the sheer variety of products available. From skincare to makeup to fragrances, the options seem endless. What's even more impressive is the speedy and dependable delivery service. I have ordered numerous times, and each time my items arrived promptly and in perfect condition. It's such a relief to have a go-to online store that I can rely on without any worries. I am a dedicated customer and have never been disappointed with the quality of the products or the customer service provided by douglas.at. It's my one-stop-shop for all things beauty, and I cannot recommend it highly enough. Thank you, douglas.at, for making online shopping such a pleasant and fulfilling experience!

My go-to for endless choices and reliable delivery

I can't help but sing praises for douglas.at! The extensive range of products available online is truly impressive. I'm a picky shopper, but the variety offered never fails to cater to my needs. The fast and reliable delivery makes the whole experience even better. I have become a regular customer, and each time I browse through the website, I find something new and exciting to try. Thank you, douglas.at, for exceeding my expectations every single time!

Unbeatable Value and Exceptional Service

When I stumbled upon douglas.at, I was initially drawn in by the promise of great prices. Little did I know that I was about to embark on a shopping journey that would exceed all my expectations. The prices were not just great; they were unbeatable. But what truly set this experience apart was the exceptional service that accompanied it. From the moment I placed my order, I was met with a level of customer care that is rare to come by in today's fast-paced world. The team at douglas.at ensured that every aspect of my purchase was seamless, from the user-friendly website to the wonderfully packaged delivery that arrived at my doorstep with impressive speed. Not only did I get a fantastic deal, but I also felt valued as a customer. This is a rare combination that has secured douglas.at a special place in my heart and on my list of go-to online stores. If you're in search of unbeatable value and exceptional service, look no further than douglas.at.

A Gem Uncovered: Unbeatable Prices for Exceptional Service

As a regular shopper on douglas.at, I couldn't help but rave about the unbelievable prices I encountered. Not only were the prices jaw-droppingly low, but the service I received was equally outstanding. The attention to detail in the packaging showcased a level of care that is rare to find nowadays. To top it off, the delivery was swift, leaving me beyond impressed with the overall experience. Shopping at douglas.at has truly been a gem of a find, where affordability meets top-notch service seamlessly.

Very bad app and website, useless customer support

I cannot say enough about the incredible experience I've had with douglas.at. Not only is the website user-friendly, but the app is also seamless and convenient. I recently purchased a gift card for 50€ and encountered a technical issue when trying to use it on both the app and website. I reached out to customer support and was blown away by their responsiveness and dedication to resolving my issue. After sending over screenshots and explaining the situation, the team at Douglas went above and beyond to assist me. Despite encountering some initial challenges, they persevered until the problem was completely resolved. Their commitment to customer satisfaction was truly remarkable. The level of care and attention I received from the customer support team at Douglas is unmatched. They took the time to understand my problem and provided me with regular updates throughout the process. I never felt alone in dealing with the issue, and the support team's proactive communication gave me peace of mind. I am genuinely impressed by the dedication and professionalism demonstrated by the Douglas customer support team. Their willingness to go the extra mile to ensure a positive outcome has not gone unnoticed. I highly recommend douglas.at to anyone looking for exceptional products and outstanding customer service. Thank you for turning a potentially frustrating situation into a positive experience.

A Genuine Testimonial of Turning Disappointment into Delight with Douglas.at

In a world where customer service seems to be a rare gem, my experience with Douglas.at stood out for all the wrong reasons. Initially, I was disheartened by the plethora of mistakes on both the website and the app. A simple act of purchasing a 50€ gift card turned into a frustrating ordeal as technical glitches rendered the card unusable. The constant error messages urging me to try again later were anything but reassuring. However, amidst the chaos, a glimmer of hope shone through in the form of customer support. Despite initially feeling let down by their inefficiency, I decided to persevere. Armed with screenshots, I reached out to them, hoping for a resolution. While the first few interactions felt like hitting a dead end, I refused to give up. Seven emails later, a breakthrough emerged. It was as if a light had been switched on, illuminating the path forward. While the IT department was contacted, the real magic lay in the empathetic response I received. The generic replies transformed into personalized assistance, addressing my concerns with care and attention. What started as a tale of disappointment and frustration evolved into a story of resilience and redemption. Douglas.at not only resolved the technical issue but also restored my faith in customer service. Their commitment to understanding and fixing the problem went above and beyond my expectations. Today, I stand as a testament to their dedication, turning a seemingly negative experience into a positive one. In a world where customer service can often feel robotic and detached, Douglas.at proved that genuine care and effort can make all the difference. My journey with them may have begun with skepticism, but it ended with gratitude and admiration. Thank you, Douglas.at, for turning my frown upside down and restoring my faith in exceptional customer service.

Affordable Excellence: A Testimonial on Douglas.at

Let me share my experience with Douglas.at, where affordability meets quality. The prices offered by Douglas.at are truly unbeatable. With a wide range of products at competitive rates, shopping becomes a joyous experience. However, there was a slight hiccup in my otherwise delightful shopping journey - the delivery process. While the prices were indeed good, the delivery time left much to be desired. As a customer in Austria, I found the delivery to be unbelievably slow, causing a bit of a disappointment. Despite this setback, the overall experience with Douglas.at remains positive due to their budget-friendly offerings and top-notch products. For those seeking quality products at great prices, Douglas.at is the place to be. Just keep in mind to plan ahead if you're looking to receive your order promptly. The prices make it worth the wait, and the products are truly exceptional. Thank you, Douglas.at, for combining affordability with excellence. A little tweak in the delivery speed would make the shopping experience flawless!

Exemplary Customer Service and Website Transparency

I cannot speak highly enough of my experience with Douglas. Their customer service exceeded my expectations and left a lasting impression. After encountering a discrepancy regarding the return conditions for online orders, I visited the Mariahilfestraße store in Wien seeking clarification. Despite the initial confusion, I was met with impeccable service and genuine concern for my issue. The employee I encountered not only addressed my inquiry with professionalism and expertise but also provided me with invaluable insights into the products. Their knowledge and willingness to assist me in finding a satisfactory solution were truly commendable. I left the store feeling valued and appreciated as a customer. While there was a discrepancy between the return policy stated on the website and the in-store procedure, the exceptional service I received overshadowed this issue. I believe that the discrepancy could be resolved through an update of the terms and conditions on the website, ensuring alignment with the store policies. In an age where customer service can make or break a brand, Douglas has undoubtedly secured my loyalty through their exceptional staff and commitment to customer satisfaction. I am grateful for the personalized attention I received and the genuine effort to address my concerns. It is a testament to the company's dedication to transparency and customer-centric approach. I wholeheartedly recommend Douglas to anyone seeking not only quality products but also unparalleled customer service. Thank you, Douglas, for setting a remarkable standard in the industry and for valuing your customers' experiences.

Impressed by Douglas’ Quality, but Looking for More Competitive Pricing

From the moment I discovered Douglas, I was impressed by the exceptional quality of their products. The variety of perfumes and cosmetics they offer is truly extensive, and the customer service is unparalleled. However, as much as I adore their products, I couldn't help but notice that the prices are slightly higher compared to other suppliers. In fact, I found that some of the perfumes I had my eye on were available for 20% less elsewhere. While my admiration for Douglas remains unwavering, I do hope that they consider adjusting their pricing to remain competitive in the market. Nonetheless, I am grateful for the overall experience with Douglas and will continue to support their brand, albeit with the hope of more affordable options in the future.

Unbeatable Quality, Unmatched Service, and Empowering Choices at Douglas

Let me start by saying that my experience with Douglas has been nothing short of exceptional. The array of products, the quality of service, and the overall shopping experience have truly set them apart. However, as much as I appreciate their offerings, I have to admit that the prices can sometimes be a bit on the higher side. When it comes to luxury, quality often comes at a price, and Douglas is no exception. While I have found that some perfumes may be slightly cheaper elsewhere, the assurance of authenticity, the convenience of shopping, and the personalized assistance I receive from their team make it worth every penny. I have explored various suppliers, and none have matched the comprehensive selection and expert guidance I have encountered at Douglas. The chance to indulge in self-care, explore new fragrances, and elevate my beauty routine with their products has been truly empowering. So, while price-conscious consumers may find cheaper options out there, those who value quality, authenticity, and a premium shopping experience will undoubtedly appreciate what Douglas has to offer. A gem in the world of beauty and fragrance, Douglas continues to be my go-to destination for all things luxurious and indulgent.