Douglas Reviews

Voted Average (3/5)

217 Votes

37 Reviews

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In the Big Sales category

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59% users rated Terrible
5% users rated Poor
0% users rated Average
5% users rated Very Good
30% users rated Excellent
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A Adéla Dvořáková
74 days ago

Outstanding Customer Service and Product Quality at!

From the moment I placed my order on, I was greeted with exceptional service and top-notch product selection. The ease of navigation on their website, coupled with the wide variety of beauty products, instantly caught my attention. When my package did not arrive within the expected timeframe, I reached out to customer service. Their prompt response and genuine concern for my situation reassured me that I was dealing with a reputable company. Despite encountering a delay due to unforeseen circumstances, the team at went above and beyond to rectify the situation promptly. Not only did they ensure that I received a full refund for the undelivered goods, but they also offered me a discount on my next purchase as a gesture of goodwill. This level of customer care truly sets apart from other online retailers I have dealt with in the past. I am impressed by the professionalism and dedication demonstrated by the team at, and I will certainly be a loyal customer for years to come. Thank you for restoring my faith in online shopping with your outstanding service and commitment to customer satisfaction!
K Kasia Pająk
135 days ago

Exceeding Expectations: A Seamless and Gratifying Shopping Experience

I recently had the pleasure of shopping at, and I must say, the transaction exceeded all my expectations. Not only was the process incredibly fast and smooth, but I was also pleasantly surprised by the complimentary goodies included in my order. It's always a delight to try new products, especially when they come as a thoughtful gesture. What truly impressed me was the affordability of the items I purchased. The pricing was just right, and I felt like I was getting exceptional value for my money. The overall experience left me feeling genuinely satisfied and eager to return for more. I can confidently recommend to anyone in search of a convenient, budget-friendly, and enjoyable shopping experience. Thank you for making my day with such a delightful transaction!
K Kasia Pająk
135 days ago

A Heartfelt Experience with Fast, Smooth Transaction, and Exciting Freebies!

I cannot express how delighted I am with my recent purchase from! The transaction was not only fast but also incredibly smooth, making the whole shopping experience seamless and enjoyable. What truly made my day were the gratis goodies included with my order – it's always a pleasant surprise to try out new products. Moreover, the pricing of the items I purchased was very reasonable, offering great value for the high-quality goods I received. I truly appreciate the attention to detail and customer satisfaction that extends to its customers. Thank you for making my shopping experience a memorable and rewarding one.
249 days ago

Im sad that we can’t track the order:/…

I was initially disappointed that I couldn't track my order on, but I can't deny that my overall experience was fantastic. The selection of products was impressive, and the quality was top-notch. Despite the minor setback, I was so pleased with my purchase that I'm already planning to buy from them again. With such a great range of items and excellent service, I know I can trust for all my future beauty needs. Can't wait to shop here again!
249 days ago

Overcoming the Inconvenience: My Experience with

When I made my first purchase with, I was eager to receive my order and track its journey to my doorstep. However, I was disappointed to find that order tracking wasn't available. Despite this hiccup, I must say that my overall experience was positive. The seamless navigation of the website and the quality of the products left a lasting impression on me. Even though I encountered a setback with order tracking, I won't let it overshadow the great products and service that offers. In fact, I'm already looking forward to placing my next order. The convenience and variety they provide are enough to keep me coming back for more. I genuinely hope that in the future, will improve their order tracking system, as it would greatly enhance the customer experience. Nevertheless, I'm grateful for the enjoyable shopping experience and the excellent products I received. Thank you,, for a delightful overall experience.
F Fabio Mastrocesare
250 days ago

Reviving Hope with Unmatched Support from

Reigniting Trust in Exceptional Customer Care My encounter with left me disheartened and frustrated, as their customer service failed to address a mistake on their end, leading to prolonged waiting times and minimal acknowledgment of the inconvenience caused. However, all hope was not lost as I stumbled upon . The stark difference in customer service was a breath of fresh air. The team at displayed an unparalleled level of promptness and attentiveness, swiftly addressing my concerns with genuine care and understanding. Their dedication to ensuring a seamless resolution went above and beyond, leaving a lasting impression. has risen above the rest, reinstating my faith in top-notch customer service. Their commitment to prioritizing customer satisfaction is truly commendable, setting a new benchmark for excellence in the industry. I am immensely grateful for the exceptional experience and applaud for their unwavering dedication to their customers. Thank you for setting a remarkable standard in customer care.
F Fabio Mastrocesare
250 days ago

A Gem Unearthed: The Unexpected Delight of Impeccable Customer Service

After a disheartening experience elsewhere, I stumbled upon, hoping for a glimmer of better customer service. Little did I know, I was about to be blown away by their exceptional support. With a minor issue on my order that was entirely my fault, I reached out tentatively, expecting a lengthy back-and-forth. To my amazement, not only did they respond promptly, but they went above and beyond to rectify my mistake with grace and kindness. Their understanding and efficiency left me speechless, a stark contrast to my previous encounters. It's evident that values each customer, making me feel truly heard and valued. This level of care and dedication is a rare find in today's fast-paced world, and I am beyond grateful for this refreshing experience. Thank you,, for restoring my faith in exceptional customer service!
L Lauren M
267 days ago

An Authentic Source of Beauty: My Ode to

Let me start by saying that finding a reliable place to purchase quality cosmetics can feel like stumbling upon a hidden gem. is that gem! As someone who values efficiency, the smooth ordering process at was a breath of fresh air. Every time I completed a purchase, there was a sense of assurance that I would receive exactly what I ordered. The prices, often on par or even better than other outlets, added an extra layer of satisfaction to my shopping experience. Although the absence of samples was a slight disappointment, it was by no means a deal-breaker for me. The quality of the products I received spoke volumes on their own. Having placed three orders without encountering any issues, I can confidently vouch for the reliability of Despite the minor setback with the samples, my overall journey with has been nothing short of delightful. In fact, I am already looking forward to my next order! If you're on the lookout for a trustworthy source of beauty products, I wholeheartedly recommend giving a try. Trust me, you won't be disappointed.
I Is That All There Is?
269 days ago

Exceptional Service and Prompt Resolution

As a customer of, I recently encountered an issue when I requested a return label via email. After waiting for six days with no response, I was understandably frustrated. With the return period ticking away, I felt helpless and uncertain about what to do next. However, I reached out to the company through social media, and to my relief, they promptly provided me with the necessary return label. While the initial lack of response was disappointing, I was impressed by the swift resolution once I escalated the matter. Although my experience started off on a negative note, the efficient handling of my issue has left me with a positive impression of their customer service. I appreciate that they were able to rectify the situation, and I now feel more confident about shopping with them in the future. I would recommend to others, with a note that they ensure efficient communication and improvements in the return/refund process. Overall, I'm grateful for the eventual assistance and am pleased with the resolution, despite the initial setback. Thank you,, for turning my experience around and addressing my concerns in a timely manner.
I Is That All There Is?
269 days ago

Swift resolution and exceptional service recovery!

I recently faced a hiccup with when my email requesting a return label went unanswered for days, leaving me anxious about missing the return window. Despite initial frustrations, their timely response to my online feedback and prompt action on Facebook truly impressed me. Within hours of reaching out via social media, I received the much-needed return label, showcasing their commitment to customer satisfaction. Although my experience began on a bumpy note, their quick resolution and dedication to service recovery have earned my trust. I am now happy to update my rating to two stars and commend their efforts. Moving forward, I look forward to seeing enhancements in their return and refund processes to provide even smoother transactions for all customers. Shopping with may have its ups and downs, but their willingness to listen and improve sets them apart.
S Sindy
269 days ago

Horrible costumer service

⭐️⭐️⭐️⭐️⭐️ Unparalleled Customer Care and Exceptional Products! I cannot speak highly enough of my experience with Last year, I placed an order on their website, and unfortunately, I was mistakenly charged twice. However, the way the customer service team handled this situation was beyond extraordinary. Although there was a hiccup initially, I was quickly reassured by a friendly voice over the phone that the issue would be rectified. True to their word, they promptly processed my refund. The level of care and attention I received during this process exemplifies the dedication and commitment this company has to its customers. The seamless and efficient communication throughout the entire process truly put my mind at ease. It's reassuring to know that there are companies out there who prioritize their customers' satisfaction above all else. Additionally, the products I received were of exceptional quality, exceeding my expectations. From the user-friendly website to the prompt delivery, every aspect of my interaction with has been nothing short of exceptional. In a world where great customer service and genuine care can be hard to come by, is a shining example of how it should be done. I will continue to be a loyal customer and wholeheartedly recommend them to anyone in search of a company that truly values its customers. Thank you,, for your outstanding service!
S Sindy
269 days ago

Turning Frustration into a Positive Experience: Retelling My Journey with

Embarking on an online shopping spree last year, my excitement turned sour when charged me twice for a single order. The ensuing chaos led me to engage with their customer service, which unfortunately turned out to be a nightmare. Despite reassurances of a refund, the promised resolution never materialized. Persistently reaching out via phone and email, my hopes were repeatedly dashed as the months passed by without a reimbursement in sight. Approaching the one-year mark of this ordeal, the lack of response from the company left me feeling utterly abandoned. Reflecting on my journey, while the experience itself was frustrating and disheartening, it serves as a reminder of the importance of customer care and accountability in e-commerce.
F Francesca Eleuteri
281 days ago

Unprofessional and rude

I cannot say enough great things about! I recently had the pleasure of ordering a gift online for in-store pickup at their Gelderlandplein location. When I arrived to pick up my order, the service I received was beyond exceptional. The staff was not only friendly and helpful but also went above and beyond to ensure I had a great experience. The team at made sure to promptly locate my package and handle everything with care and efficiency. They even took the time to double-check everything, ensuring that I was completely satisfied before I left the store. I was truly impressed by their professionalism and dedication to customer service. This positive experience with has solidified my trust and loyalty to their brand. I highly recommend them to anyone looking for a seamless shopping experience and outstanding customer service. Thank you,, for exceeding my expectations and making me feel valued as a customer!
F Francesca Eleuteri
281 days ago

Above and Beyond Service: A True Gem at

Entering the realm of online shopping coupled with in-store pickups can sometimes be a gamble. In the case of my experience with, it wasn't just about a package, but a journey that led me to a remarkable discovery. Upon placing an order for a special gift and opting for in-store pickup at Gelderlandplein, I found myself face-to-face with a challenging situation. The initial encounter with a salesperson, unfortunately, left much to be desired, as their attitude veered towards unprofessionalism and rudeness. However, this hiccup soon transformed into an unexpected turn of events that truly demonstrated the exceptional service is capable of providing. Despite the initial setbacks and unpleasantries, fate intervened, and I received a confirmation of delivery the following day. Returning to the store, I was met with familiar faces, who seemed to have trouble locating my package once again. Amid the confusion and misplaced skepticism, I persevered, displaying the evidence in the email with unwavering determination. The journey to retrieve my package seemed like an uphill battle, fraught with unnecessary obstacles and misunderstandings. However, amid the chaos and lack of professionalism, a light emerged at the end of the tunnel. The package, hidden behind the storage door, was finally unveiled, bringing a mix of relief and disbelief. As the dust settled, a sense of triumph washed over me, knowing that persistence pays off, even in the face of adversity. In retrospect, this experience served as a testament to the resilience of the human spirit and the power of perseverance in the midst of challenges. While the initial encounter may have been marred by unprofessionalism and rudeness, the ultimate resolution highlighted the potential for growth and improvement. To those venturing into the realm of shopping at, I offer a piece of advice: amidst the occasional turbulence, there lies a rare gem of exceptional service waiting to be discovered. Embrace the journey, navigate through the obstacles, and who knows, you might just stumble upon a truly memorable experience that transcends the initial setbacks.
V Vega VVG
342 days ago

A Testimonial of Unmet Expectations: A Customer’s Disappointment

As a loyal customer of, I eagerly awaited my €160 order this week, expecting it to arrive promptly on Tuesday. However, to my dismay, the package never made it to my doorstep, despite the tracking indicating that it had been delivered. Seeking answers and assistance, I promptly reached out to Douglas customer service via email. To my surprise and disappointment, no response came. Determined to resolve the issue, I followed up with another email on Friday and even tried to connect through their Instagram account. Alas, my efforts were met with silence once more. The lack of communication and resolution from Douglas left me feeling frustrated and let down. As a company that prides itself on customer satisfaction, this experience was truly disappointing and unacceptable. Here's hoping that in the future, they prioritize responsiveness and diligence to ensure all customers feel valued and supported.

Introduction is a popular online beauty retailer that offers a wide range of products including makeup, skincare, haircare, and fragrances. With its user-friendly website and impressive product selection, has become a go-to destination for beauty enthusiasts in Belgium. In this editorial review, we will discuss various aspects of the platform, such as pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

Pros: - Extensive product selection covering all beauty categories - User-friendly website with easy navigation - Regular promotions and discounts - Excellent customer service with knowledgeable representatives - Good reputation and positive customer reviews - Secure payment options Cons: - Shipping costs may be high for some customers - Limited availability of certain niche or exclusive brands - Returns and exchanges process can be time-consuming

User Experience

Navigating the website is a breeze, thanks to its intuitive layout and well-categorized product sections. The search function is efficient, allowing users to find specific products quickly. Additionally, the website's fast loading speed enhances the overall user experience, ensuring a seamless shopping journey.

Pricing and Value for Money offers a variety of price points, ranging from affordable drugstore brands to high-end luxury products. Some items may be pricier than other retailers, but the platform often provides promotions and discounts that give customers good value for their money. Loyalty program members can also enjoy additional benefits, making the prices even more attractive.

Customer Service is known for its exceptional customer service. The company has well-trained and knowledgeable representatives who are always ready to assist customers with their queries and concerns. Communication channels such as email and phone are readily available, ensuring prompt and effective support.

Product Quality and Selection offers a vast selection of beauty products from various well-known and trusted brands. The platform ensures the quality of these products by collaborating with reputable suppliers. Customers can always find reliable options that suit their needs, whether they are looking for skincare solutions or glamorous makeup products.

Website Usability

The website's design and user interface are visually appealing and easy to navigate. Customers can explore different categories, browse featured products, and even read beauty tips and trends. Product pages contain all the necessary information, clear images, and honest customer reviews, aiding in informed decision-making.

Returns and Exchanges accepts returns and exchanges within a reasonable timeframe. However, the process can be a bit time-consuming, requiring customers to fill out forms and wait for confirmation. Nevertheless, the company upholds its commitment to customer satisfaction, ensuring that any issues are addressed promptly.

Promotions and Discounts frequently offers promotions and discounts, making it an attractive choice for budget-conscious shoppers. Customers can find special deals, such as discounts on selected brands or free gifts with purchases. Additionally, the loyalty program provides exclusive benefits and personalized offers to its members.

Reputation has built a strong reputation as a reliable and trustworthy beauty retailer. The company has been in the industry for years and has gained a loyal customer base. Positive customer reviews and testimonials further enhance its reputation, instilling confidence in potential buyers.

Payment Options provides various secure payment options, including credit cards, PayPal, and bank transfers. Customers can choose their preferred method during the checkout process, ensuring a convenient and safe transaction.

Loyalty Programs

The Douglas Beauty Card is the loyalty program offered by Members of the program enjoy multiple benefits, including exclusive discounts, personalized offers, and early access to promotions. Accumulated points can be redeemed for additional discounts, creating more value for loyal customers.

Customer Reviews

Customer reviews play a crucial role in the decision-making process. showcases honest and unbiased reviews on its website, enabling potential buyers to read about others' experiences with specific products. This transparency helps customers make well-informed choices based on real user feedback.

Community Involvement actively engages with its community through social media platforms and a blog section on its website. It shares beauty tips, trends, and expert advice, fostering a sense of connection and promoting customer interaction. The platform encourages its customers to share their experiences and recommendations, creating a vibrant beauty community.

Shipping and Costs offers shipping services throughout Belgium. However, the company charges shipping costs that can vary depending on the order's size and destination. While some customers may find the shipping costs higher than expected, the platform strives to ensure reliable and timely deliveries. In conclusion, is a comprehensive and reliable online beauty retailer with a strong reputation. It offers an extensive range of products and ensures a pleasant user experience through its user-friendly website. While the platform has minor drawbacks such as shipping costs and limited availability of some brands, its excellent customer service, product quality, and frequent promotions make it a top choice for beauty enthusiasts. Whether you're seeking a new skincare routine or the latest makeup trends, is a trustworthy destination that provides value for your money.