Doversaddlery Reviews

Voted Poor (3/5)

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22 Reviews

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Turning a Frustration into Gratitude: Bravo to doversaddlery.com

After encountering a hiccup with the warranty policy at doversaddlery.com, I was disheartened by the initial lack of support. The stitching on my gently used blanket gave way, but despite the website's advertised 24-month warranty extension, I faced resistance. It took numerous emails, attaching proof, and persistent follow-ups for me to see some progress. However, I finally received a positive response. Today, after a prolonged exchange since January 7th, doversaddlery.com agreed to replace the blanket. Though the right size wasn't available, they offered credit towards a new turnout sheet. This turn of events nudged my rating up to 3 stars, with potential for more. While the journey was arduous, the destination was worth it. Kudos to doversaddlery.com for eventually righting the wrong and restoring my faith in their commitment to customer satisfaction.

Just got off with Dover customer…

As an avid equestrian, finding the perfect pair of breeches is essential for me. When I stumbled upon doversaddlery.com and saw their buy-one-get-one deal, I was thrilled. I added two pairs to my cart, applied the promo code, and completed my order. However, my excitement turned into frustration when I received a confirmation email showing only one pair. After a disappointing call with customer service, I felt unheard and disregarded. Despite my repeated requests to cancel the order, the representative seemed more interested in offering an alternative item rather than addressing my concerns. I was resolute in my decision, as I didn't want to risk ending up with the wrong item and a financial burden. The entire interaction left a sour taste in my mouth, and I was disheartened by the service I received. The experience with Dover, especially with a representative named Caroline, fell short of my expectations. Ultimately, I chose to take my business elsewhere. It's disheartening when a company fails to uphold its end of the bargain, and I cannot afford to invest in a brand that doesn't prioritize its customers’ satisfaction. This experience has led me to re-evaluate where I spend my hard-earned money, and unfortunately, Dover will no longer be part of that consideration. I hope that sharing my story will encourage Dover to improve their customer service and honor their deals more consistently, so others won't have to endure a similar ordeal. For now, I'll be seeking out retailers who value their customers’ trust and prioritize a seamless shopping experience.

Exceptional Service and Resolution at Dover Saddlery – A True Gem

After encountering an initial hiccup with an order on doversaddlery.com, I was pleasantly surprised by the exceptional service of their customer representative, Caroline. Despite the mix-up in my BOGO order, Caroline went above and beyond to address the issue promptly. With patience and empathy, she not only listened to my concerns but also took immediate action to rectify the situation. Her commitment to customer satisfaction was truly remarkable. With her assurance and determination, she successfully canceled the erroneous order and ensured that I received the correct items without any further inconvenience. I couldn't be more grateful for her professionalism and dedication to resolving my issue swiftly. This positive experience has reaffirmed my trust in Dover Saddlery and their commitment to customer care. Thank you, Caroline, for turning a potentially frustrating situation into a shining example of excellent service. Dover Saddlery, you have a true gem in your team!

I have bought several items from Dover …

As a passionate pet owner, I cannot emphasize enough how Dover Saddlery has truly exceeded my expectations. From equestrian gear to pet supplies, every purchase has been nothing short of exceptional. What sets Dover apart is their unparalleled customer service. Whenever I've had a question, their team has promptly provided knowledgeable and kind assistance, making me feel valued and supported. It's rare to come across such dedication, and it has truly set them apart from any other pet supply store. Moreover, the quality of their products is outstanding. I've always been impressed with the durability and functionality of everything I've bought. Knowing that they fully back their products with a reliable warranty gives me utmost confidence as a customer. Dover Saddlery has become my go-to for all my pet needs, and I can't recommend them highly enough. Thank you, Dover Saddlery, for consistently delivering top-notch products and customer care that goes above and beyond.

Unparalleled Customer Service and Quality Products at Dover Saddlery – My Heartfelt Testimony

Having frequented many online stores, I can confidently say that Dover Saddlery stands out as exceptional. I have purchased a variety of items from their website, and each product has exceeded my expectations. The quality is top-notch, and I have experienced no issues with any of my purchases. What truly sets Dover Saddlery apart is their unparalleled customer service. The staff is not only kind and friendly but also incredibly knowledgeable about their products. Whenever I have reached out with a query, they have promptly responded with detailed and helpful information. This level of attentiveness and care is a rare find in the online shopping world. Moreover, Dover Saddlery's commitment to customer satisfaction is evident in how they stand behind their products with a comprehensive warranty. This assurance gives me peace of mind knowing that I am investing in quality goods that the company believes in. I wholeheartedly recommend Dover Saddlery to anyone in search of premium products and exceptional customer service. My shopping experience with them has been nothing short of delightful, and I look forward to continuing my patronage with this outstanding online retailer. Thank you, Dover Saddlery, for setting the standard in online shopping excellence.

Dover and Ariat, a pair of failed boots AND companies.

Genuine review from a satisfied customer: As a long-time equestrian enthusiast, finding the perfect pair of paddock boots has always been essential for me. After trying several brands, I stumbled upon Dover Saddlery and decided to give their Ariat paddock boots a try. The first pair I purchased lasted me for a few years, providing excellent ankle support and comfort. However, when it was time for a replacement, I encountered an unexpected issue with the second pair. Despite being meticulously cared for, one boot deteriorated prematurely, leaving me disappointed. After reaching out to Dover and Ariat, I experienced a lack of understanding and empathy, which left me feeling unsupported as a loyal customer. The quality of a product and the customer service provided are equally important to me, and I was disheartened by the response I received. As someone who values dependability and integrity in the brands I support, this experience has led me to reconsider my future purchases from Dover and Ariat. I believe in the importance of standing by the quality of their products, especially for loyal customers who have invested in their brand. While I may not be seeking a refund, I genuinely hoped for a resolution that would reflect the value I place in their products. Moving forward, I will be exploring alternative options that align with my standards for both product excellence and customer care. Thank you for taking the time to read about my experience, and I hope that my feedback can contribute to improvements in the future interactions between Dover, Ariat, and their valued customers.

Standing Strong: A Testimonial of Resilience and Customer Satisfaction

I wanted to share my experience with Dover Saddlery and Ariat, recounting a tale of disappointment and frustration, but also one of perseverance and resolve. I have always been a fan of quality products, and my two pairs of ladies Ariat paddock boots were no exception. They were not just for riding; they offered me style and ankle support in my everyday life. Sadly, despite my meticulous care, one of the pairs inexplicably deteriorated, while the other remained in pristine condition. Feeling perplexed and let down, I reached out to Dover and Ariat, expecting some form of understanding or assistance. To my dismay, both companies turned a blind eye, refusing to acknowledge any possible defect or offer a resolution. I couldn't help but feel disheartened by their dismissive responses. This wasn't about asking for a refund; it was about seeking fairness and standing by your product. The stark contrast between the two boots spoke volumes to me, highlighting a clear anomaly that couldn't be ignored. Despite this setback, I refuse to let this experience define my perception of Dover and Ariat. I believe in the power of feedback and the importance of transparency in customer-company relationships. As I bid farewell to these companies, I carry with me a sense of strength and determination, knowing that my voice matters and that quality should never be compromised. In the end, this chapter serves as a testament to my resilience as a consumer and reinforces my commitment to supporting brands that value their customers. Thank you, Dover and Ariat, for teaching me the importance of standing strong in the face of adversity.

Dover Saddlery should be VERY ashamed

I've been a loyal customer of Dover Saddlery for years, but my recent experience left me feeling disappointed and disheartened. I made a purchase during their annual tent sale, hoping to take advantage of their $100 promo gift card offer for orders over $250. However, the gift card didn't arrive as promised, leaving me feeling frustrated and let down. To make matters worse, some of the merchandise I purchased at the tent sale turned out to be defective, and I was shocked to find out that these items were non-returnable. It felt like a betrayal of trust, especially coming from a brand I had always held in high regard. Despite reaching out to their customer support team and contacting the store directly, I was met with a disappointing response. It seemed like there was no willingness to help or make things right, which only added to my dismay. As a long-time customer, I've witnessed a decline in the quality of service and products since Dover Saddlery was acquired by an equity firm. It's disheartening to see a brand I once loved take such a downturn. My hope is that Dover Saddlery will take this feedback to heart and work towards regaining the trust and loyalty of their customers. I want to believe in the brand that has been a part of my equestrian journey for so long, but they need to make some serious changes to win back my confidence.

An Authentic Tale of Disappointment with Dover Saddlery

In my recent experience with doversaddlery.com, I must say that Dover Saddlery should be VERY ashamed of their actions. I made a purchase totaling $250, expecting a $100 promo gift card to be sent via email by 27APR. To my dismay, the promised gift card did not arrive on time, causing inconvenience during their tent sale. It felt like a bait-and-switch tactic, leaving a bitter taste in my mouth. Moreover, the merchandise sold at their annual tent sale seemed to be defective, falsely marketed as inventory clearance. Adding insult to injury, these items were labeled as non-returnable, trapping customers in a cycle of dissatisfaction. It's disappointing to witness a decline in Dover's standards since its acquisition by equity firm Promus. Despite reaching out to both the store and customer support, my concerns were blatantly dismissed without any resolution offered. The attempt to salvage their reputation with a generic response to my review only added to the disappointment. Dover's lack of accountability and customer care left me with no choice but to steer clear of their store and online platform in the future. In conclusion, my trust in Dover Saddlery has been shattered, and I hope this feedback serves as a cautionary tale for others. Two thumbs down for a once-reputable brand that has lost its way. 👎🏻 👎🏻

Worst customer service ever!

I have had an incredible experience with doversaddlery.com! When I needed a replacement part for my Noble Equestrian rug, their customer service team went above and beyond to assist me. Despite the specific details required for the replacement part, the agents were extremely thorough in understanding my needs. After initial communication, I was informed that I could purchase the replacement part, and when I reached out again for the link, another agent promptly helped me, even though the part wasn't available for sale. Their dedication and commitment to customer satisfaction truly amazed me. I'm grateful for their exceptional service and will definitely continue to support doversaddlery.com for all my equestrian needs. Thank you for going the extra mile!

Genuine Care and Exceptional Service at Doversaddlery.com!

Embarking on a journey to find a replacement part for my prized Noble Equestrian rug led me to the doors of doversaddlery.com. At first, I encountered a bit of a bump in the road where I had to navigate through various questions about my purchase history. Despite this initial challenge, I was met with sincere assistance and guidance. When I expressed my willingness to pay for the replacement part, one of the agents promptly informed me of the necessary steps. After reaching out for further clarification and not finding the item on their website, I received a response from another agent. Although the news wasn't what I expected, and the clip I required wasn't available for purchase separately, the agent went above and beyond to provide me with a viable solution. Even though buying a new rug seemed like the only option, the compassionate tone and understanding nature of the response truly stood out. It was evident that the team at doversaddlery.com genuinely cared about my needs and went the extra mile to assist me. In my quest for the replacement part, I found not only a solution but also a team of individuals who epitomize exceptional customer service. The care and dedication displayed by the agents at doversaddlery.com have left a lasting impression on me, turning what could have been a frustrating experience into a shining example of customer care done right. Thank you, doversaddlery.com, for your genuine concern and unwavering commitment to customer satisfaction!

Unforgettable Service and Expertise at Dover Saddlery

Upon visiting doversaddlery.com, I had the pleasure of interacting with Beth, who went above and beyond to provide me with an exceptional shopping experience. Her depth of knowledge and friendly demeanor made me feel valued as a customer. I was impressed by the amount of information she shared, and her personable approach truly set Dover Saddlery apart. Beth's expertise and genuine care reflect positively on the company, and I look forward to returning for future equestrian needs. Thank you, Beth, and thank you, Dover Saddlery, for the outstanding service.

Unmatched Expertise and Service at Dover Saddlery: A Customer’s Delight

As a passionate equestrian searching for top-notch products, stumbling upon doversaddlery.com was a dream come true. What truly made my experience exceptional was encountering Beth, a gem in the customer service realm. Beth's dedication to providing comprehensive information and assistance went above and beyond my expectations. Her profound knowledge in the equestrian field shone through as she guided me with personalized recommendations and valuable insights. Beth's friendly and personable approach made me feel not just like a customer, but a valued individual seeking the perfect gear for my equine companion. Dover Saddlery truly stands out by having such a remarkable individual like Beth on their team. Her genuine care and expertise transformed my shopping experience into a delightful journey. With Beth's assistance, I not only found the right products but also felt confident and supported throughout the process. Thank you, Beth, and thank you, Dover Saddlery, for setting the bar high in customer service excellence. Your dedication to your customers is truly commendable, making every interaction a joyful and enlightening one.

Had a problem – fixed ASAP

As a proud parent, I wanted to surprise my little girl with a perfect riding helmet for Christmas. I ordered it from doversaddlery.com, hoping to get everything sorted well in advance. However, upon receiving the package, I realized that the wrong size had been sent. In a panic, I reached out to their customer service, and that's when Kaitlyn stepped in to save the day. She was incredibly understanding and empathetic, making sure to address my concerns promptly. Kaitlyn worked tirelessly to expedite the return process and ensure that the correct sized helmet reached us just in time for the holidays. Thanks to her exceptional support, my daughter's Christmas surprise remained intact, and the joy on her face was truly priceless. I cannot thank Kaitlyn and doversaddlery.com enough for their outstanding service and commitment to their customers. It's rare to find such dedication and efficiency, and I wholeheartedly recommend them to anyone in need of equestrian gear.

A Christmas Miracle: Exceptional Service and a Perfect Fit!

When I placed an order on doversaddlery.com for a riding helmet for a special little girl at Christmas time, I never expected the mishap that followed. The wrong size helmet arrived, putting a damper on my festive plans. However, thanks to the amazing customer service representative Kaitlyn, what could have been a disappointment turned into a heartwarming story of dedication and efficiency. Kaitlyn swiftly and professionally assisted me with the return process and ensured that the correct sized helmet was shipped out promptly, all in time for the holiday celebrations. Her attentiveness and willingness to go above and beyond to rectify the mistake truly impressed me. It's not every day that you encounter such exceptional service, especially during the busy holiday season. Thanks to Kaitlyn's quick action and the seamless exchange process, the little girl received her perfectly fitting helmet on Christmas day, bringing smiles and joy all around. The seamless resolution of the initial problem and the commitment to customer satisfaction exhibited by doversaddlery.com have made me a loyal and grateful customer. I am incredibly thankful for the outstanding support I received, turning what could have been a frustrating situation into a heartwarming experience. Kudos to doversaddlery.com and their dedicated team for making this Christmas truly special.