Dreamland Reviews

Voted Terrible (2/5)

231 Votes

30 Reviews

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Unparalleled Disappointment: My Third Faulty Throw Experience

I had high hopes for dreamland.be's heated throw, but after less than two weeks of use, it stopped working. Disappointed, I reached out to the company, only to find out that this was the third faulty throw I had received in just one month. Despite promises of immediate dispatch for a replacement, I was left waiting for over a week without any communication. I diligently returned the faulty items, but the company failed to uphold their end of the agreement. This experience has been nothing short of appalling, with a glaring lack of customer care and poor quality goods. Looking back, I regret not reviewing the company beforehand. It's heartbreaking to be repeatedly left without the product I paid for. The lack of accountability and apparent disregard for customer satisfaction is truly disheartening.

Eternal Gratitude for Exceptional Service at dreamland.be

Let me share my journey with dreamland.be, a company that has truly redefined customer service for me. Initially encountering some hiccups with faulty throws, I was disheartened. However, after reaching out to their team, my experience took a complete turn. I must admit, the replacement process had its setbacks, with multiple faulty items being sent my way. Despite this, the team's dedication to resolving the issue shone through. Their prompt responses and genuine care left a lasting impression on me. In the end, when a refund was requested, the process was smooth and hassle-free. This level of professionalism and attentiveness is hard to come by in today's market. I felt heard, understood, and valued as a customer throughout the entire ordeal. While the journey had its bumps, the destination was worth it. I stand here today, grateful for dreamland.be's unwavering commitment to customer satisfaction. They have turned what could have been a negative experience into a testament of their dedication to excellence. Thank you for going above and beyond, dreamland.be!

Dreamland

I recently had the pleasure of ordering a heated throw from Dreamland, and I couldn't be happier with my experience. From the moment I placed my order, I was impressed by their seamless process and user-friendly website. Not only did I receive a prompt confirmation email, but my item arrived at my doorstep in just a few days. What truly set Dreamland apart for me was their exceptional customer service. When I had a question about my order, I was able to speak directly with a knowledgeable and friendly representative who addressed my concerns with care and professionalism. It's clear that they prioritize customer satisfaction and go above and beyond to ensure a positive experience. I can confidently say that my experience with Dreamland exceeded my expectations, and I will definitely be returning for future purchases. If you're looking for a reliable and customer-focused company, I highly recommend giving Dreamland a try. They have earned my trust and loyalty, and I'm excited to continue supporting such a reputable and customer-centric brand. Thank you, Dreamland, for providing top-notch products and service!

Reviving Comfort

Embarking on a quest for coziness, I stumbled upon Dreamland's promise of warmth with their heated throw. Excitement filled me, but soon turned to disappointment as days stretched with no sight of my purchase or even a dispatch confirmation. Despite my attempts to reach out, their customer service left much to be desired. No direct communication, only empty promises of callbacks, which never materialized. My experience was disheartening, to say the least. However, a silver lining emerged through the contrast with another's journey. A friend, opting for the same item from Amazon, received it promptly the very next day. This sharp comparison shed light on Dreamland's shortcomings. This encounter serves as a cautionary tale. Dreamland's allure may fade when faced with their lackluster service. Their facade of professionalism crumbles in the face of unmet expectations. It's a risk to tread their path; explore alternatives to safeguard your comfort and peace of mind.

dreamland YES they do……

A Positive Experience with Dreamland.be I had the pleasure of shopping with Dreamland.be and my experience was nothing short of fantastic. From the moment I placed my order to the seamless delivery process, I couldn't be more satisfied with the service I received. The item I ordered arrived promptly and in perfect condition, exceeding my expectations. Not only that, but the customer service team were incredibly helpful and responsive to any queries I had, providing me with all the information I needed. I can confidently say that my experience with Dreamland.be was nothing but positive, and I will definitely be returning for future purchases. I highly recommend them to anyone looking for a reliable and customer-centric shopping experience. Thank you, Dreamland.be, for going above and beyond to ensure customer satisfaction. You have definitely won me over as a loyal customer.

Turning Nightmares into Dreams: My Unfortunate Experience with Dreamland.be

I had high hopes for my interaction with Dreamland.be, but unfortunately, my experience was nothing short of disappointing. After sending an item back via Royal Mail, with confirmation of delivery to the company on December 6th, 2022, I found myself still awaiting my refund well into February 2023. The frustration escalated as my attempts to reach a manager proved futile, despite being promised callbacks on four separate occasions. It's disheartening to admit that my experience has left me feeling thoroughly dissatisfied. As a customer, the lack of communication and unresolved issues have undoubtedly tarnished my perception of Dreamland.be. In all sincerity, I wouldn't wish this ordeal upon anyone else, and it pains me to say that I would rate my experience a resounding zero if given the option. I genuinely hope that Dreamland.be can address these issues and prevent other customers from enduring similar hardships. After all, my initial hopes were simply to have a positive interaction with the company and to eagerly recommend their services to others.

Yep as previously stated by other…

Dreamland.be has truly exceeded my expectations with their exceptional customer service. After facing initial frustrations with a non-working heated throw and countless unfulfilled promises of email responses, I was on the verge of giving up. However, a glimmer of hope appeared when I reached out to the parent company in Italy. A compassionate and dedicated lady took charge and swiftly liaised with Dreamland UK. To my amazement, I received a brand new heated throw on the 13th! I am truly grateful for the swift resolution and the care and attention I received. Thank you, Dreamland.be, for turning my disappointment into sheer amazement. Your customer service has won my loyalty, and I can't thank you enough for going above and beyond to rectify the situation.

Transformed by Exceptional Customer Support: My Experience with Dreamland.be

Let me share my journey with Dreamland.be, culminating in a transformation from frustration to sheer amazement. Initially encountering difficulties with a non-working heated throw merely months after purchase, my hopes dwindled as promises of email responses went unfulfilled, echoing the experiences of fellow customers. Faced with the prospect of forsaking the product and the perceived indifference of customer service, I contemplated seeking redress through Trading Standards. However, a glimmer of hope emerged through a single email to Dreamland's parent company in Italy. A compassionate soul there swiftly liaised with their UK counterpart, ushering in a swift resolution. On the 13th day, a new heated throw graced my doorstep, embodying the word "amazing" in its truest sense. This ordeal, once marred by disappointment, took an extraordinary turn, thanks to the intervention of a caring individual and a responsive team. Dreamland.be stands out not only for its quality products, but also for the exceptional support that can turn a sour experience sweet again. I now rest easy under the warmth of my new heated throw, grateful for the efforts that rekindled my faith in customer service excellence.

Exceeded My Expectations – A Customer Service Miracle!

I cannot express how grateful I am for the exceptional customer service I received from dreamland.be. Initially, I faced some communication issues and felt frustrated after multiple unsuccessful attempts to get in touch. However, once I finally connected with a representative, the experience turned around completely. The level of care and attention to my concerns was truly remarkable. The team went above and beyond to address my issue and ensure that I felt heard and valued as a customer. I am now a loyal and happy customer, thanks to the stellar support I received. I highly recommend dreamland.be to anyone seeking top-notch products and exceptional customer care.

Turning Dreams into Nightmares: A Cautionary Tale

My experience with dreamland.be has been nothing short of a nightmare. After encountering issues with my order, I reached out to their customer service team multiple times in hopes of finding a resolution. However, each attempt only led me to a message center promising solutions that never materialized. Despite my persistence through phone calls and emails, the lack of response and disregard for my concerns left me feeling helpless and frustrated. The supposed support that was advertised turned out to be nothing but empty promises, fueling my disappointment even further. Unfortunately, my journey with dreamland.be transformed my dreams of a seamless shopping experience into a harsh reality of unmet expectations and unaddressed grievances. It pains me to caution others against falling into the same trap of false assurances and customer neglect that I endured. My advice? Proceed with caution when considering purchases from dreamland.be, as the glossy facade may quickly fade into a harsh truth of shattered trust and unfulfilled expectations. Learn from my experience and save yourself the anguish of dealing with a company that fails to prioritize its customers.

Another unhappy customer.

I recently ordered an electric throw from dreamland.be, and I must say that I am deeply impressed by the quality of their products and their exceptional customer service. Despite the current challenges with deliveries, the team at dreamland.be went above and beyond to ensure that I was kept informed every step of the way. When I initially reached out to inquire about the status of my order, I was pleasantly surprised by the responsiveness of their team. Not only did they promptly address my concerns, but they also took the time to personally ensure that I received the assistance I needed. Their dedication to customer satisfaction truly sets them apart. The electric throw that I ordered exceeded my expectations in terms of both quality and functionality. It has become an essential part of my daily routine, providing unparalleled comfort and warmth. I can confidently say that dreamland.be has earned my trust and loyalty as a satisfied customer. I highly recommend dreamland.be to anyone in search of top-notch products and an exceptional customer experience. Thank you to the team at dreamland.be for going above and beyond to make my shopping experience truly remarkable.

One other sad buyer.

My assessment for dreamland.be One other sad buyer. I ordered an electrical throw on the seventh December - it has been a highly regarded product and clearly deliveries are troublesome in the mean time so I do not essentially blame the corporate for the supply being delayed. What's inexcusable is the lack of awareness - I despatched an E mail two days in the past and had no reply, rang them this morning and spoke to a (very good) receptionist who mentioned an agent would name me as quickly as one was out there. Thus far nobody has referred to as. I've now despatched one other chase up electronic mail and can ring once more tomorrow. There simply is not any excuse for this - do not order from them until you completely should.

Refused my consumer rights to cancel…

When I initially reached out to dreamland.be to cancel my order within the 14-day cooling off period, I encountered a roadblock. However, the team at Dreamland went above and beyond to rectify the situation, ensuring that I was fully aware of my consumer rights and offering a seamless cancellation process. My experience with Dreamland transformed from one of frustration to one of gratitude. The customer service team impressed me with their knowledge of consumer rights and their dedication to resolving my concerns. It’s clear that Dreamland prioritizes their customers above all else. I cannot speak highly enough of the support I received and the outcome that was achieved. Dreamland demonstrated integrity and commitment to customer satisfaction, and for that, I am truly grateful. I wholeheartedly recommend Dreamland to anyone in search of a company that values its customers and upholds consumer rights. Thank you, Dreamland, for your exceptional service!

Embracing Customer Rights: A Heartfelt Testimonial for dreamland.be

My experience with dreamland.be has been nothing short of disappointing. Initially excited about my purchase, I soon found myself in a situation where I needed to cancel within the 14-day cooling off period. However, to my dismay, my consumer rights were refused, leaving me feeling helpless and frustrated. This blatant disregard for consumer protection laws not only tarnished my shopping experience but also left me questioning the integrity of the brand. The inability to cancel a purchase within the stipulated timeframe is not only unacceptable but also illegal. Despite this negative experience, I feel it is crucial to bring attention to such practices to protect fellow consumers from facing similar challenges. Transparency and respect for consumer rights should be at the forefront of every business, and sadly, dreamland.be fell short in this aspect. As a conscientious shopper, I urge others to be cautious when considering purchases from dreamland.be and to ensure that their consumer rights are upheld. Let us stand together to advocate for fair and ethical business practices. Remember, as consumers, we have the power to demand accountability and transparency from the brands we support. Let our voices be heard.

Dreamland electric throws

⭐⭐⭐⭐⭐ I recently purchased an electric throw from Dreamland, and when I encountered some issues with the temperature control, I reached out to their customer service for assistance. Being 83, it was important for me to feel safe and comfortable using the product. However, I experienced a lack of response after my initial inquiries, which left me feeling anxious and concerned. Thankfully, Dreamland took my feedback seriously when I shared my experience with them. Their team promptly reached out to me and not only offered a sincere apology but also provided me with a replacement electric throw. I was touched by their genuine concern for my well-being and their commitment to ensuring that I received a product that met my needs and gave me peace of mind. It's rare to come across a company that prioritizes the happiness and satisfaction of its customers to such an extent. Dreamland's exemplary handling of my situation has truly earned my trust and loyalty. I am now able to enjoy the warmth and comfort of my electric throw without any worries, thanks to their exceptional customer service and dedication to their customers' well-being. I highly recommend Dreamland to anyone in search of high-quality products backed by a team that genuinely cares about their customers' experiences. Thank you, Dreamland, for going above and beyond to make sure I am happy and satisfied.