Dreams Reviews

Voted Good (5/5)

79920 Votes

20 Reviews

Vote Now

In the Furniture Stores category

Pie-Chart Analysis

5% users rated Terrible
0% users rated Poor
0% users rated Average
10% users rated Very Good
85% users rated Excellent
Write a review
W Wendy
54 days ago

Exemplary Service and Product Expertise – A Dream Come True

I cannot speak highly enough of the exceptional service I received at dreams.co.uk. The staff went above and beyond to assist me without ever crossing the line into pushiness. Their extensive knowledge of the products they offer was truly impressive, helping me find the perfect mattress and pillow for a restful night's sleep. The store's selection was superb, offering a variety of options to suit my needs and preferences. From the moment I walked in, I felt guided and supported in making the best decision for my sleep quality. Thank you to the entire team at dreams.co.uk for making my shopping experience not only successful but also enjoyable. I am now enjoying the benefits of a comfortable mattress and pillow, all thanks to your expertise and dedication.
J Jo Murray
54 days ago

From Dreamy Order to Fabulous Bed: A Seamless Experience

When I stumbled upon dreams.co.uk, I had no idea that my furniture shopping experience was about to be transformed. From the moment I placed my order, everything was a breeze. The ordering process was not only super easy but also provided excellent value for money. What truly set Dreams apart was their exceptional communication at every stage of the process. I opted for the assembly service, and let me tell you, it was worth every penny. The delivery team was not only efficient but also incredibly friendly. In no time, they had my ottoman bed assembled, and it looked absolutely fabulous in my bedroom. From start to finish, Dreams delivered a top-notch service that exceeded all my expectations. If you're looking for a seamless and delightful furniture shopping experience, look no further than dreams.co.uk. Your dream bed is just a click away!
K Kathy P
54 days ago

A Dream Come True: Seamless Service and Timely Delivery

Reflecting on my experience with dreams.co.uk, I can't help but feel grateful for the seamless process from start to finish. The showroom service was exceptional, with knowledgeable staff guiding me through the selection process effortlessly. The regular updates on my order kept me informed and reassured every step of the way. What truly stood out was the zero-percent interest offer, making my purchase not only convenient but also cost-effective. When the day of delivery arrived, I was pleasantly surprised to see the punctuality of the team, ensuring my order was received within the promised time slot. I wholeheartedly recommend Dreams to anyone in search of quality products coupled with exceptional service. My experience felt like a dream come true, and I have no doubt that others will find the same satisfaction and reliability in their services.
J James
54 days ago

Unrivaled Comfort with Room for Improvement

Sharing my thoughts on dreams.co.uk, I must say the bed from there is nothing short of fantastic. The headboard offers unparalleled comfort, while the sturdy frame assures me of its durability for years to come. The TV that comes with the bed exceeded my expectations in terms of quality and functionality. However, one design oversight that I can't help but mention is the lack of a designated storage space for plugs and cables within the bed. When we had to move it, the wires got tangled underneath, causing quite a hassle during setup. It would be a game-changer if this minor inconvenience could be addressed, making an already great product even better. Despite this small hiccup, I still highly recommend dreams.co.uk for their top-notch products. With just a little tweak, this bed could be truly perfect. Kudos to the team for an otherwise exceptional experience!
A A.Brizell
54 days ago

Unmatched Service and Delivery Experience at Dreams.co.uk

I am thrilled to share my outstanding experience with dreams.co.uk. From the moment I placed my order online, every step was seamless and hassle-free. The communication throughout the process was exceptional, keeping me informed and reassured. The delivery was precisely on time as promised, and the delivery team went above and beyond with their service. They not only brought the mattress to my doorstep but also kindly assisted in placing it directly on my bed frame. This level of care and attention to detail truly sets Dreams.co.uk apart as a top-tier company. Without hesitation, I highly recommend them for anyone looking for a stress-free and delightful shopping experience.
S Shirley
54 days ago

Exemplary Service and Genuine Expertise at Its Best!

Upon stumbling upon dreams.co.uk, I was immediately drawn to their promise of top-notch service. Little did I know that my experience would exceed all expectations. From the moment I reached out, the staff exuded a level of warmth and expertise that is truly rare to find. Not only were they knowledgeable about their products, but they took the time to address all my queries without making me feel rushed. What truly stood out was the seamless delivery process. I was pleasantly surprised when I received a confirmation of the delivery date well in advance. On the day of delivery, I was not only emailed a gentle reminder, but also received a courteous phone call ahead of time. This attention to detail and customer care truly made me feel valued. When the delivery team finally arrived, their professionalism and efficiency shone through. Their careful handling of the product and impeccable service truly left a lasting impression. I couldn't be more pleased with my experience at dreams.co.uk and would recommend them wholeheartedly to anyone in search of exceptional service and quality products. Thank you for making my purchase journey a truly delightful one!
S Steve Sholder
54 days ago

A Bedtime Fairy Tale: Dreams Customer Service Exceeds Expectations!

Upon embarking on our quest for the perfect bed, my spouse and I stumbled upon Dreams.co.uk, a haven we almost overlooked. Grateful we didn’t, our journey began with Susan, our guardian angel at Dreams. Spending over an hour with us, Susan's warmth and expertise enveloped us in a cocoon of comfort. Her impeccable customer service skills left us speechless – thorough, attentive, and infinitely patient, she possessed the rare gift of turning shopping into an enchanting experience. Susan and Justine, the dynamic duo at Dreams, shine like stars in the night sky, guiding customers with grace and ease. No pushy sales tactics, just genuine care and professionalism. Their dedication to excellence is a beacon in the sea of retail encounters. Our order's arrival was like unwrapping a fairytale ending – our new bed and pillows transformed our nights, bidding farewell to aches and pains. This purchase stands out as a shining moment of relief and joy, a remedy for our weary bodies. Steve & Lisa extend their heartfelt gratitude, a tale of exceptional service and unparalleled satisfaction. Dreams has not just provided us with a bed; they’ve woven a tapestry of comfort and care that lulls us into peaceful slumber. Dreams, where dreams do come true. Thank you for enchanting us with your exceptional service and products.🛏️✨
C Cathy Potter
54 days ago

Unparalleled Comfort with Dreams.co.uk – A Disheartening Experience

From the moment I stumbled upon Dreams.co.uk, I was enamored by the promise of restful nights and rejuvenating mornings. Initiating my order (#378A003003) was effortless, and the anticipation of receiving my luxurious mattress and TV bed grew with each passing day. However, as time unfurled the reality of their after-sales service, a disheartening revelation awaited. The tranquility of my £1375.00 investment was marred when the mattress began showing signs of wear within months. The frustration mounted when the expert dispatched by Dreams.co.uk seemed more inclined to protect their interests rather than addressing my concerns. The exorbitant cost of over £3000 seemed to fade in significance as the dissonance between promises and actions became apparent. Despite being a loyal customer, I was left feeling insignificant in the face of corporate apathy. The beauty of Dreams.co.uk's offerings is undeniable, but the lack of genuine care and concern tarnished this once-shining beacon of comfort. My experience serves as a cautionary tale, reminding us that even the most promising dreams can falter when confronted with indifferent customer service. In a world where comfort is a commodity, authenticity should be the currency that sets brands apart. Dreams.co.uk, may you rediscover the essence of customer care and ensure that every dream you sell is accompanied by unwavering support and integrity.
M Miss Caroline Edwards
54 days ago

A Dream Come True: Finding the Perfect Bed

Embarking on the journey to find the ideal bed was indeed a delightful experience with dreams.co.uk. The impeccable service provided by their knowledgeable and supportive staff truly made all the difference. Their expertise guided me to the perfect mattress, ensuring a restful and comfortable night's sleep. The bed itself exceeded all expectations – beautifully crafted and exuding comfort in every detail. The true mark of exceptional service came to light when two dedicated delivery men went above and beyond to navigate challenging stairs and deliver the bed directly to the bedroom, showcasing their commitment to customer satisfaction. My heartfelt gratitude goes out to dreams.co.uk for turning the mundane task of buying a bed into a memorable and seamless experience. Thank you for making my dream bed a reality!
C Costas Tsakirides
54 days ago

Transformed Sleep Experience: Dreams Delivered!

When it comes to finding the perfect mattress, Dreams in Halifax goes above and beyond. The expansive selection at the store near B&Q on Shroggs Rd is unparalleled, but it's the exceptional service that truly sets them apart. The staff are incredibly knowledgeable and genuinely helpful; instead of feeling pressured, I was given the space to explore at my own pace. As if that wasn't impressive enough, they even offered me a comforting hot drink as I shopped! Thanks to Dreams, I found a mattress that has completely transformed my sleep experience.
H Helen Woolley
54 days ago

A Dream Come True: Restful Nights with Dreams.co.uk’s New Mattress

Allow me to share my experience with the new mattress from dreams.co.uk. Let me tell you, it has been a complete game-changer. I was struggling to find quality sleep and my back was constantly aching, but ever since I started using this mattress, things have taken a turn for the better. The staff at dreams.co.uk were incredibly knowledgeable and supportive. They patiently listened to my concerns and recommended the perfect mattress tailored to my needs. Their explanation was thorough and helped me understand why this particular mattress was the right choice for me. Now, I can confidently say that the mattress is living up to its promises. I am finally enjoying restful nights and waking up feeling refreshed and rejuvenated. The comfort and support it provides have truly transformed my sleep quality. Thank you, dreams.co.uk, for making my dream of a good night's sleep a reality. I highly recommend this new mattress to anyone looking to improve their sleep and overall well-being. Trust me, it's worth every penny!
C Christine Pickering
55 days ago

Exemplary Service and Exceptional Team at Dreams.co.uk

When I reflect on my experience with Dreams.co.uk, one word comes to mind – brilliant. The delivery service was nothing short of exceptional. Not only did everything arrive promptly as promised, but the delivery team went above and beyond in helping me with the heavy lifting. Their professionalism and care in maneuvering the new mattress in and removing the old one were truly commendable. The quality of the mattress itself surpassed my expectations. It has transformed my sleep experience, and I wake up feeling refreshed and rejuvenated every morning. The comfort and support it provides are unparalleled, and I am grateful for the positive impact it has had on my daily life. I cannot thank the team at Dreams.co.uk enough for their outstanding service and top-notch product. It is rare to come across such dedication to customer satisfaction, and I am truly impressed by the entire experience. Thank you for making my purchase a delightful and rewarding one.
K Kateiw
55 days ago

Transformative Sleep Journey with Dreams.co.uk: A Testimonial of Excellence

Embarking on a quest for the perfect bed seemed daunting until I discovered Dreams.co.uk. From the very beginning, their staff exuded knowledge and warmth, guiding me seamlessly through their impressive selection of beds. The moment I found my ideal bed and mattress, a sense of anticipation filled me. Little did I know that my purchase would revolutionize my sleep experience. Night after night, I found myself drifting into peaceful slumber effortlessly, waking up rejuvenated and invigorated. Not only did my new bed elevate my rest, but it also became a statement piece in my bedroom, adding a touch of elegance to its decor. The quality of the product exceeded my expectations, proving to be a lasting investment that offered both comfort and style. As I reflect on my journey with Dreams.co.uk, I am grateful for the outstanding value for money that they provided. The joy of a good night's sleep is truly priceless, and Dreams.co.uk made it achievable without breaking the bank. I wholeheartedly recommend Dreams.co.uk to anyone in search of superior quality, impeccable service, and a transformative sleep experience. Thank you for making my dreams come true, one peaceful night at a time.
M Mrs Karen Burns
55 days ago

An Unforgettable Journey with Dreams.co.uk

Stepping into dreams.co.uk, I embarked on a journey that surpassed all expectations. The moment I encountered Charlotte, I knew I was in capable hands. Her expertise, warmth, and patience transformed my shopping experience into a delightful conversation where my needs were truly heard and met with precision. She not only guided me through a sea of options but also paved the way for a seamless next step, leaving me thoroughly impressed. The delivery process was a symphony of efficiency and care. Josh and his team not only arrived promptly but also exuded politeness, friendliness, and a willingness to go the extra mile. Every interaction with them felt like a breath of fresh air, making the setup of my new bed a stress-free and enjoyable affair. As I settled into my comfy new bed, I couldn't help but marvel at the exceptional quality of the product and the even more exceptional staff at dreams.co.uk. The entire experience felt like a tranquil oasis of trust and relaxation, leaving me yearning to award not just 5, but 10 stars if possible. This journey with dreams.co.uk was not just about buying a bed; it was about forging lasting memories of outstanding service, genuine connections, and a profound sense of satisfaction. Thank you to Charlotte, Josh, and the entire team for crafting an experience that will forever hold a special place in my heart.
F Felicity K
55 days ago

Above and Beyond: A Personal Touch from Dreams.co.uk Team

From the moment I stepped into the store, I knew I was in good hands. The staff at dreams.co.uk not only showcased a comprehensive range of options but also dedicated their time to ensuring I made the perfect purchase tailored to my needs. Their knowledge and genuine interest in helping me find the right bed made all the difference. When it came to delivery, I was pleasantly surprised by the lovely and friendly delivery team. Not only did they give me advance notice of their arrival, but they also set up everything efficiently, taking the extra step to make sure I was completely satisfied. While my overall experience was outstanding, there was a minor hiccup. Despite the exceptional service, I found a couple of sharp staples left in the bed, which caused some inconvenience when opening the drawers. Additionally, one staple was even left on the floor, posing a potential safety hazard. Despite this small setback, I can't help but appreciate the effort and care put in by the dreams.co.uk team. Their exceptional customer service and attentiveness truly set them apart. Thank you for going above and beyond to make my shopping experience memorable!

Introduction

Dreams.co.uk is a leading online retailer in the United Kingdom that specializes in mattresses, beds, and bedroom furniture. With a diverse range of products and a strong emphasis on quality and comfort, Dreams.co.uk aims to provide customers with the perfect sleeping environment. In this comprehensive review, we will delve into various aspects of Dreams.co.uk, including its pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

Pros: - Wide range of products to cater to different budgets and preferences - High-quality mattresses and bedroom furniture - Competitive pricing - Excellent customer service - Generous return policy - User-friendly website with intuitive navigation Cons: - Limited physical store locations - Some products might be on the pricier side for budget-conscious customers

User Experience

Dreams.co.uk offers a seamless and enjoyable user experience. The website features a simplistic yet visually appealing design, ensuring easy navigation for users. With detailed product descriptions, high-resolution images, and customer reviews, customers can make well-informed decisions prior to making a purchase. The search function is also highly efficient, allowing users to quickly find specific products or browse through different categories.

Pricing and Value for Money

Dreams.co.uk offers a wide price range to cater to customers with different budgets. While some higher-end products may be on the pricier side, the quality of materials and craftsmanship justifies the cost. In terms of value for money, Dreams.co.uk consistently delivers excellent value by providing long-lasting, durable products that contribute to a good night's sleep.

Customer Service

Dreams.co.uk takes great pride in its customer service. Their team of knowledgeable and friendly representatives is readily available to assist customers with any queries or concerns. Whether through their online chat option, telephone helpline, or email support, Dreams.co.uk ensures that customers receive prompt and helpful assistance throughout their shopping experience.

Product Quality and Selection

Dreams.co.uk offers a wide range of high-quality products, including mattresses, beds, divans, headboards, and bedroom furniture. They carefully curate their selection to cater to various preferences, ensuring that customers can find the perfect product to suit their needs. Dreams.co.uk collaborates with reputable brands and manufacturers, guaranteeing the highest quality and comfort for their customers.

Website Usability

Dreams.co.uk's website boasts a user-friendly interface that enhances the overall shopping experience. The website loads quickly and is optimized for both desktop and mobile devices. The intuitive navigation menus and filters make it easy for customers to browse through different categories and refine their search. Additionally, the checkout process is streamlined and straightforward, ensuring a hassle-free transaction.

Returns and Exchanges

Dreams.co.uk offers a generous returns and exchanges policy. If customers are not completely satisfied with their purchase, they have up to 40 nights to request a return or exchange. Dreams.co.uk arranges for the pickup and provides a full refund or exchange, ensuring customer satisfaction and peace of mind.

Promotions and Discounts

Dreams.co.uk frequently offers promotions and discounts to provide customers with additional savings. These promotions can include discounts on specific products, bundle deals, or seasonal sales. Customers are advised to regularly check the website or subscribe to the newsletter to stay informed about the latest offers and discounts.

Reputation

Dreams.co.uk has maintained a strong reputation in the industry for providing high-quality products and exceptional customer service. With numerous positive customer reviews and testimonials, Dreams.co.uk has established itself as a leading retailer in the UK mattress and bedroom furniture market. Their commitment to customer satisfaction and product excellence reflects their dedication to maintaining a positive reputation.

Payment Options

Dreams.co.uk offers a variety of payment options to accommodate customer preferences. These options include major credit cards, debit cards, PayPal, and financing options for those looking for flexible payment plans. Their secure payment gateway ensures that customers' personal and financial information is protected.

Loyalty Programs

Dreams.co.uk currently does not offer a loyalty program. However, they often reward their customers with exclusive discounts and promotions, showcasing their appreciation for customer loyalty.

Customer Reviews

Dreams.co.uk values customer feedback and encourages customers to leave reviews after their purchase. These reviews help future customers make informed decisions and provide insights into the quality and comfort of the products. The website features a dedicated section for customer reviews, allowing shoppers to read authentic experiences and ratings from previous customers.

Community Involvement

Dreams.co.uk demonstrates community involvement by actively supporting charitable initiatives and organizations. They engage in various philanthropic activities, such as fundraising events and partnerships with charities aiming to improve sleep conditions for vulnerable communities. This commitment to giving back showcases their dedication to making a positive impact beyond just selling products.

Shipping and Costs

Dreams.co.uk offers reliable and efficient shipping services across the United Kingdom. Standard delivery is free for most products, with the option for customers to choose express delivery at an additional cost. They provide clear delivery schedules and tracking information, ensuring customers are informed about the progress of their order. In conclusion, Dreams.co.uk excels in providing a diverse selection of mattresses, beds, and bedroom furniture with a strong emphasis on quality and customer satisfaction. With their competitive pricing, excellent customer service, and commitment to community involvement, Dreams.co.uk has established itself as a trusted and reliable online retailer in the UK sleep industry. Whether you are looking for a premium mattress or budget-friendly bedroom furniture, Dreams.co.uk is an optimal choice that guarantees a restful and enjoyable sleep experience.