Users Voice for Dresslily

49% users rated Terrible
0% users rated Poor
2% users rated Average
8% users rated Very Good
41% users rated Excellent
Pie Chart Review Representation for Dresslily
Dresslily Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 27 May 2019

Last updated by on 08 Mar 2023

"Hi There! My name is Tanya Djavadzadeh. I am a social media strategist who has been helping build pages in the political and film industry."
Sep 2022 3 4.5 4 4.8 5 5
Oct 2022 3.9 3.6 5 4.2 5 5
Nov 2022 5 4.4 5 3.9 5 5
Dec 2022 5 5 2.2 5 5 5
Mar 2023 2.6 4.1 5 3.1 5 5
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Detailed Dresslily Review by

Introduction

Dresslily.com is an online clothing retailer that caters to men and women. Since its founding in 2013, the website has grown to offer a vast selection of fashionable clothes, shoes, accessories, and home goods. One of the unique features of Dresslily is its focus on vintage-inspired and retro clothing, offering a diverse range of styles that include Gothic, steampunk, and bohemian.

Pros and Cons

Pros: - Affordable prices: Dresslily offers clothing at a lower price point than many other retailers, making it an excellent option for those on a budget. - Wide selection: With over 100,000 products available, Dresslily has something for everyone, whether you're looking for clothing, accessories, or home goods. - Unique styles: Dresslily specializes in vintage-inspired and retro clothing, offering a diverse range of styles that you won't find at other retailers. - Free shipping: Dresslily offers free shipping on orders over $45, which is a great incentive for customers to make larger purchases. Cons: - Inconsistent sizing: Some customers have reported that the sizing of Dresslily's clothing can be inconsistent, making it difficult to order the correct size. - Shipping times: Dresslily ships from China, which can result in longer shipping times than domestic retailers. This can be frustrating for customers who want their purchases quickly.

User Experience

Dresslily.com has a user-friendly interface, with a search bar and filtering options that make it easy to find what you're looking for. The website is well-designed, with high-quality images and detailed product descriptions that provide all the information you need to make an informed purchase.

Pricing and Value for Money

Dresslily's prices are very affordable, with clothing starting at around $10. While the quality of the clothing may not be as high as some more expensive retailers, Dresslily offers good value for money, providing a wide selection of fashionable items at a lower price point.

Alternatives

Some alternatives to Dresslily include Shein, Romwe, and Zaful, which also offer affordable clothing with a focus on trendy styles.

Customer Service

Dresslily's customer service is responsive and helpful, with a live chat function available on the website. However, some customers have reported difficulty with returns and exchanges, and there have been complaints about the company's refund policy.

Product Quality and Selection

The product selection on Dresslily is impressive, with a wide range of clothing, shoes, accessories, and home goods available. While the quality of the items can vary, overall, they are of good quality and value for money.

Website Usability

Dresslily.com is easy to navigate, with a simple layout that makes it easy to find what you're looking for. However, the site can be slow to load at times, which can be frustrating for some users.

Returns and Exchanges

Dresslily has a 30-day return policy, which allows customers to return items for a refund or exchange within 30 days of receiving their order. However, returning items can be difficult, and some customers have reported issues with the company's returns process.

Promotions and Discounts

Dresslily offers promotions and discounts regularly, with sales and coupon codes available on the website. The website also has a rewards program that allows customers to earn points for purchases and reviews, which can be redeemed for discounts.

Reputation

Dresslily has a mixed reputation, with some customers reporting positive experiences with the company and others reporting negative experiences. While the company has had some issues with customer service and returns in the past, Dresslily has taken steps to improve its reputation and provide better service to customers.

Payment Options

Dresslily accepts a range of payment options, including credit cards, PayPal, and wire transfer.

Loyalty Programs

Dresslily has a rewards program that allows customers to earn points for purchases and reviews, which can be redeemed for discounts.

Customer Reviews

Customer reviews on Dresslily.com are generally positive, with many customers praising the website's affordable prices and wide selection. While there are some negative reviews regarding sizing and shipping times, overall, most customers are satisfied with their purchases.

Community Involvement

Dresslily has not been involved in any notable community involvement initiatives.

Shipping and Costs

Dresslily offers free shipping on orders over $45. However, shipping times can be longer than domestic retailers, with orders taking anywhere from 7-25 days to arrive. Customers can also choose expedited shipping for an additional fee. Overall, Dresslily.com is a good option for customers looking for affordable, trendy clothing with a focus on unique styles. While there are some downsides to the site, such as long shipping times and difficulty with returns, Dresslily's wide selection and low prices make it a popular choice among customers.

Dresslily Recent User Reviews

User Rating

5 stars

33

4 stars

13

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Reviewer Name: Manvitha Yennam

Review Submission Date: 2022-12-08

Review Title: Bad return process
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Review Description: I ordered almost 12 tops from dressily. They were delivered faster than expected, no issues with that. But 3 tops were very loose and not as what I expected. I wanted to return them and asked about return process. They said that they can do partial refund and that there’s no need to return the items. They said that they can excuse for once because that was ny first time using Dressily. I don’t think I will go with Dressily again, because if the return process.

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Reviewer Name: Gamer Goddess

Review Submission Date: 2022-11-19

Review Title: I love shopping at Dresslily
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Review Description: I love shopping at Dresslily. I live in USA and it takes about 2 weeks to recieve an order when shipped. I always read and look at the measurements of every item paying attention to how much stretch the item has and compare to my own measurements when ordering and everything has always fit perfectly. I don't normally have to reach out to support but when I do I find their replies are timely and they truly care about my concern and work to correct it. I look forward to continuing to order from them

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Reviewer Name: Carla Bushman

Review Submission Date: 2022-11-14

Review Title: Item “Unavailable.”
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Review Description: Garbage. I ordered an sweater dress, paid, and then received no communication until I received the inevitable “Item unavailable” emails with offers of a refund or—their preferred option—a credit toward another item. I passed. I have seen this same bait and switch scam a couple of times before and from now on will not shop from any company based in China. Too often they are out of stock due to popularity and a delayed ordering system or had to close down unexpectedly or some other ridiculous excuse. It’s all crap.

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Reviewer Name: Jan Stuber

Review Submission Date: 2022-11-11

Review Title: I ordered 2 blouses at a terrific…
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Review Description: I ordered 2 blouses at a terrific price. Then paid for shipping. I got an email saying my order had been received and I would be notified when it shipped. Never got another response even when I attempted to email a”where is my order ?twice” once it was returned undeliverable and The other was never responded to. Lost my money. I will never order again.

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Reviewer Name: Tammy Riner

Review Submission Date: 2022-10-21

Review Title: I adore Dresslily
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Review Description: I adore Dresslily! Nearly my whole wardrobe is from them at this point. The app is easy to use and offers discounts not available on the regular site. They include size charts with each item so as long as you know you're measurements, you should always get the right size. I'm a medium (US) and usually medium is right on the site, but there's been two times I needed a large and once a small. Know that they are located in China, so shipping usually takes about two weeks (I'm in Florida). You can use code GOTH22 for 20% off your entire order!

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Reviewer Name: KaelMoonwood

Review Submission Date: 2022-09-08

Review Title: Absolute bs
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Review Description: Awful they messed up my address sent my package to the wrong state and claim they can't change it because it's been shipped. I've submitted several tickets requesting them to send it to my actual address the one I gave them in the first place. I even sent screen shots proving that they messed up my address. They just keep arguing with me that they can't change it and have not offered any way to reconcile the order. Oh also the customer service person claimed it was my fault that it got delivered to wrong place...

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Reviewer Name: Suvi Nevanpää

Review Submission Date: 2022-09-07

Review Title: This shop is a scammer
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Review Description: This shop is a scammer! Do not order from here! I ordered, I didn't receive the item and they will not return my money or send me a new product.

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Reviewer Name: holly mast

Review Submission Date: 2022-08-30

Review Title: I love everything that I have ordered…
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Review Description: I love everything that I have ordered and so does my daughter. The clothes are our styles and super cute. They fit well. A medium is a medium. The customer service was good when I didn't like something they were quick to refund the money with credit which I didn't mind cause I just bought some other stuff.

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Reviewer Name: Murilo

Review Submission Date: 2022-08-25

Review Title: Great and quick customer service
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Review Description: I had a problem with a delivery. Great and quick customer service

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Reviewer Name: Carlos Villarreal

Review Submission Date: 2022-08-25

Review Title: Thank you dresslily
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Review Description: Thank you dresslily, I got my 4 pairs of sunglasses today. All are good and I love them very much.