Users Voice for Drogal

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Drogal Overall rating
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Review article published on: 21 May 2019

Last updated by on 08 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 5 5 5 5
Jan 2023 5 5 4.6 4.9 1.7 4.1
Feb 2023 5 1.8 5 3 5 5
Mar 2023 5 5 5 5 5 5
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Detailed Drogal Review by

Introduction is an online pharmacy platform that offers customers a wide range of prescription and non-prescription medication, health, and personal care products from trusted brands. The platform is managed by Droga Raia, a Brazilian company specializing in health and beauty, with over 1,000 retail stores across the country.

Pros and Cons

  • Offers a wide range of products from trusted brands
  • Excellent customer service
  • Easy to navigate website with a user-friendly interface
  • Competitive pricing and value for money
  • Limited loyalty programs and promotions
  • No free shipping

User Experience

Drogal's website is well-organized, easy to navigate, and provides a great shopping experience for users. The search feature is prominent, and customers can refine their searches based on several criteria, including category, brand, and price range. The platform is also mobile-friendly, allowing customers to make purchases on the go.

Pricing and Value for Money

Drogal's prices are competitive, and customers can expect to find good value for their money. The platform regularly offers promotions and discounts on a wide range of products, making it an affordable option for those on a budget.


Some popular alternatives to Drogal include:
  • Onofre
  • Drogaria Araujo
  • Pague Menos
  • Droga Raia

Customer Service

Drogal provides excellent customer service, with a helpful and knowledgeable team available to assist customers with any queries or concerns. Customers can contact Drogal's customer service team via email, chat or phone, and can expect a speedy, helpful response.

Product Quality and Selection

Drogal's product selection is comprehensive, with a wide range of prescription and non-prescription medication, health, and personal care products from trusted brands available. The platform carries products from top brands like Johnson & Johnson, Nivea, and L'Oreal, ensuring customers receive high-quality products.

Website Usability

Drogal's website design is user-friendly, with a clean and simple layout that makes navigation easy. Pages load quickly, and the platform is organized seamlessly, making it easy for users to find what they're looking for.

Returns and Exchanges

Drogal offers a generous return and exchange policy. If customers are not satisfied with their purchase, they can return it within 30 days. The platform offers easy returns and exchanges, making the process hassle-free for customers.

Promotions and Discounts

Drogal regularly offers promotions and discounts on a wide range of products, allowing customers to save money on their purchases. Customers can check the platform's promotions page to stay up-to-date on current offers.


Drogal's parent company, Droga Raia, is a reputable brand in Brazil, known for its high-quality products and excellent customer service. The platform has a strong reputation for providing a wide range of high-quality products at competitive prices.

Payment Options

Drogal accepts various payment options, including credit and debit cards, as well as bank transfers. The platform uses secure payment gateways to ensure customer payment information remains safe and protected.

Loyalty Programs

Drogal's loyalty programs are limited but beneficial, and the platform offers a digital loyalty program that rewards customers with points for every purchase made. Customers can redeem their points for various rewards, including discounts and free products.

Customer Reviews

Drogal's customer reviews are generally positive, with customers praising the platform's wide range of products, competitive pricing, and excellent customer service. Customers also appreciate the platform's easy-to-use website and speedy delivery times.

Community Involvement

Drogal is committed to giving back to the community, and the platform has partnerships with several charitable organizations. Customers can also participate in charitable initiatives by purchasing selected products, with a portion of the proceeds going towards supporting various social causes.

Shipping and Costs

Drogal offers nationwide shipping, with delivery times varying based on location. Shipping costs are calculated based on the weight, size, and delivery location of the order. The platform does not offer free shipping, with shipping costs being calculated at checkout. In conclusion, is a reliable platform that provides customers with a comprehensive range of health and personal care products from trusted brands at competitive prices. The platform's easy-to-use website, excellent customer service, and commitment to community involvement make it an excellent option for those in need of quality products and reliable service.