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Review article published on: 09 Jun 2019

Last updated by on 11 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Apr 2022 5 5 5 5 5 4.8
May 2022 5 5 5 5 5 5
Jun 2022 5 5 4.8 2.9 5 4.9
Jul 2022 5 1.4 4.6 2.7 3.9 4.5
Mar 2023 4.5 5 4.3 2.8 4 4.3
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Detailed Drscholls Review by


Dr. Scholl’s is a shoe brand that has been around since 1906, providing various types of footwear and orthotic products to improve foot health and overall well-being. The company’s website,, offers a wide range of products, including insoles, inserts, and custom orthotics, as well as shoes for men and women. In this review, we will take a closer look at the website and its features, to see what sets it apart from other online retailers and how it can benefit potential customers.

Pros and Cons

Pros: - Wide selection of products for foot health and comfort - User-friendly interface for easy navigation and ordering - Free shipping on orders over $50 - 10% discount on first purchase when subscribing to the newsletter - 90-day money-back guarantee on insoles and inserts Cons: - Slightly higher prices compared to other shoe retailers - Limited options for men’s shoes - Some products may not be available in all sizes - Shipping can take up to 7 business days

User Experience

The website is easy to navigate, with clear categorization of products and a search bar for specific items. The layout is clean and uncluttered, making it simple for users to find what they are looking for. There are helpful product descriptions and customer reviews for each item, providing insight into the benefits and drawbacks of each product. Ordering is straightforward, with an easy checkout process and multiple payment options.

Pricing and Value for Money

Dr. Scholl’s products can be slightly more expensive than other shoe retailers, with insoles and inserts ranging from $10 to $30, and shoes starting at $50. However, the company offers quality products that are designed to improve foot health and comfort, making them a worthwhile investment for those with foot pain or other foot-related issues. The 90-day money-back guarantee also provides added peace of mind for customers.


There are several alternatives to, including other shoe retailers such as Zappos and DSW, as well as specialized foot care stores like FootSmart and The Walking Company. However, Dr. Scholl’s offers a unique focus on foot health and provides a wide selection of products that can be customized for individual needs, making it a top choice for those seeking foot pain relief and improved comfort.

Customer Service

Dr. Scholl’s offers excellent customer service, with a knowledgeable support team available via phone, email, or live chat. There is also a helpful FAQ section on the website, providing answers to common questions about products, orders, and returns. The company’s 90-day money-back guarantee and free returns policy also demonstrate a commitment to customer satisfaction.

Product Quality and Selection

Dr. Scholl’s products are designed to improve foot health and comfort, with a focus on quality materials and innovative design. The company offers a wide selection of products, including insoles, inserts, and custom orthotics, as well as shoes for men and women. There are also products available for specific foot issues, such as plantar fasciitis and high arches. Dr. Scholl’s uses advanced technology to ensure the best fit and comfort for each individual customer.

Website Usability

The website is user-friendly, with clear labeling of product categories and easy-to-use search functionality. Product pages are well-organized, with detailed descriptions, customer reviews, and related products. The checkout process is also streamlined, with multiple payment and shipping options available. Overall, the website is well-designed and easy to navigate, providing a smooth online shopping experience.

Returns and Exchanges

Dr. Scholl’s offers free returns on all orders, with a 90-day money-back guarantee on insoles and inserts. Customers can return products for any reason within this time frame, as long as they are in new and unused condition. Exchanges are also available for defective or damaged products. The company provides clear instructions for initiating a return or exchange on their website.

Promotions and Discounts

Dr. Scholl’s offers a 10% discount on the first purchase when customers subscribe to their newsletter. They also have occasional promotions and discounts, which are advertised on the website and through email. Additionally, there is free shipping on orders over $50, providing added value for customers.


Dr. Scholl’s has a longstanding reputation as a trusted brand in foot health and wellness. They use advanced technology and innovative design to create products that improve foot comfort and alleviate pain. The company’s commitment to customer satisfaction and quality products has earned them a loyal following among those looking for solutions to foot-related issues.

Payment Options

Dr. Scholl’s accepts multiple payment options, including major credit cards, PayPal, and Apple Pay. The checkout process is secure and encrypted, ensuring customer data is protected. Payment details can be saved for future purchases, making ordering even more convenient.

Loyalty Programs

Dr. Scholl’s does not currently offer a loyalty program. However, they do offer occasional discounts and promotions for subscribers to their newsletter.

Customer Reviews

Customer reviews on the website are generally positive, with many customers reporting improved foot comfort and reduced pain after using Dr. Scholl’s products. There are also some negative reviews, primarily related to product sizing and availability. Overall, customer reviews provide valuable insight into the benefits and drawbacks of each product.

Community Involvement

Dr. Scholl’s does not have a formal community involvement program. However, they have partnered with charitable organizations in the past, such as Soles4Souls, to provide shoes to those in need.

Shipping and Costs

Dr. Scholl’s offers free shipping on orders over $50, with shipping costs ranging from $5.95 to $14.95 for orders below this amount. Shipping can take up to 7 business days, depending on the shipping method selected. Expedited shipping is also available for an additional cost.

Drscholls Recent User Reviews


Reviewer Name: Paul Botten

Review Submission Date: 2021-06-30

Review Title: Dr Scholls Insoles
Customer Support   



User Interface          


Review Description: I have been using Dr Scholls insoles for several years. I used the foot grading machine at Walmart and found it to be very accurate. I currently have 3 sets of insoles the oldest is about 2 yrs old and still works OK. I have lower back, leg and feet problems. My insoles help with cushioning, balance and pain. Without them I would lose a lot of my mobility. I highly recommend Dr Scholls insoles for anyone who has foot, leg & back problems.


Reviewer Name: Les

Review Submission Date: 2019-04-03

Review Title: I use the Custom Fit insoles
Customer Support   



User Interface          


Review Description: I use the Custom Fit insoles and they work great, if you put them in the right kind of shoes. My foot, knee, and back pain is reduced and many times I don't have them.



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