Users Voice for Drsquatch

37% users rated Terrible
11% users rated Poor
5% users rated Average
2% users rated Very Good
44% users rated Excellent
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Drsquatch Overall rating
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Review article published on: 30 Jan 2019

Last updated by on 08 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 3 4.5 3.8 4.5 4.4 4.8
Oct 2022 3 3.6 4.2 4.7 4.6 4.2
Nov 2022 2.8 4.4 2.8 4.2 4.2 3.9
Dec 2022 5 5 5 5 5 5
Mar 2023 3 4.1 3.4 3.3 3.6 3.1
Line Chart for Rating of peer stores

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Detailed Drsquatch Review by

Introduction

Dr. Squatch is a company that has made a name for itself in the grooming industry primarily for its handmade, natural soap products for men. Dr. Squatch prides itself on using only natural materials such as essential oils, herbs, and other organic ingredients to protect men's skin from harsh chemicals.

Pros and Cons

Pros: - Made with natural ingredients - Wide range of products - Suitable for sensitive skin - Cruelty-free - Vegan options available - Great packaging Cons: - Limited shipping options outside of the US - Pricier than other similar brands - Some customers may not like the strong scent of some products

User Experience

Dr. Squatch's website is user-friendly with a simple interface that makes it easy for customers to find what they need. The website offers customers a wide range of products to choose from, including deodorants, body washes, shaving creams, beard oils, and more. The checkout process is straightforward and seamless.

Pricing and Value for Money

Dr. Squatch's price points are higher than some competitors in the market, but the use of high-quality natural ingredients makes it understandable. Dr. Squatch offers a subscription-based service that allows customers to save money on the products they frequently use.

Alternatives

There are other companies that offer natural grooming products for men, such as Bulldog and Asystem. However, Dr. Squatch's focus on handmade, natural soaps is what sets it apart from the rest.

Customer Service

Dr. Squatch offers exceptional customer service. Customers can reach the customer service team through email or phone, and they are highly responsive and helpful.

Product Quality and Selection

Dr. Squatch uses high-quality natural ingredients to make its products. The company offers an excellent selection of products for men, ranging from body washes, shampoos, conditioners, and more. All products are suitable for sensitive skin, and vegan options are available.

Website Usability

Dr. Squatch's website is well-designed and easy to navigate. The website's clean interface makes it easy for customers to shop for products and check out quickly.

Returns and Exchanges

Dr. Squatch has a generous return policy. If customers are not satisfied with their purchase, they can return it within 30 days for a full refund or exchange.

Promotions and Discounts

Dr. Squatch offers regular promotions and discounts for its customers. The company currently offers a 20% discount for first-time customers and a subscription-based service that allows customers to save on frequently used products.

Reputation

Dr. Squatch has a strong reputation in the grooming industry, primarily for its use of natural ingredients and innovative product offerings. The company has a loyal customer base that speaks highly of its exceptional products and customer service.

Payment Options

Dr. Squatch accepts all major credit cards as payment options.

Loyalty Programs

Dr. Squatch offers a subscription service that allows customers to receive monthly shipments of their favorite products at a discounted price.

Customer Reviews

Dr. Squatch has an impressive customer review section on its website. Customers praise the company for its natural ingredients, wide range of products, and exceptional customer service.

Community Involvement

Dr. Squatch is involved in various community initiatives, including working with local organizations to help reduce waste and protect the environment.

Shipping and Costs

Dr. Squatch offers free shipping for orders over $40 within the US. Shipping costs vary for international orders. The company offers worldwide shipping, but options may be limited depending on the country. Overall, Dr. Squatch is an excellent choice for men looking for natural grooming products. The company offers exceptional products, reasonable pricing, and excellent customer service. Despite some minor flaws, Dr. Squatch's reputation in the grooming industry makes it a top choice for men looking to take better care of their skin.

Drsquatch Recent User Reviews

User Rating

5 stars

32

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Reviewer Name: Susan Rowley

Review Submission Date: 2022-12-10

Review Title: Awful customer service
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Review Description: No customer service beyond generic responses. Unable to fulfill orders and unable to give updates. Refuse to give refund on undelivered orders (their policy refunds only given within 30 minutes of placing order. No way to get meaningful feedback when chasing up missing orders. Can’t comment on product becasue they failed to deliver it!

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Reviewer Name: Jonathan

Review Submission Date: 2022-12-09

Review Title: Terrible customer service
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Review Description: The Dr. Spuatch website says orders ship in 1-3 days. 5 days later my order had not shipped. There is no customer service phone number. My e-mails were ignored. I was not allowed to cancel my order.

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Reviewer Name: Kez

Review Submission Date: 2022-12-08

Review Title: Incredible, but one small snag
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Review Description: For me, I purchased 5 bars of soap and 2 deodorants. Smell absolutely fantastic. I willContinue to come to the dr. One snag, when I look at the USA version of the site, I see bars and other products that are not available on the Uk site. I’d be happy if this were to be rectified.

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Reviewer Name: Andrew Soper

Review Submission Date: 2022-12-08

Review Title: Took money, no order, no support.
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Review Description: Placed order 1.5 weeks ago. £72 for starter bundle set. No order confirmation.Can’t log into my account.No response from support. 0/5 stars

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Reviewer Name: customer

Review Submission Date: 2022-12-06

Review Title: I've never smelled so good!!
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Review Description: Just got a set of 4 bar soaps and 4 deodorant sticks. Absolutely amazing scents and my skin was literally squeaky clean!

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Reviewer Name: Bradley

Review Submission Date: 2022-12-06

Review Title: Do they know what 'Priority' means?
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Review Description: Ordered £50 worth of product as a birthday gift for someone, charged instantly and hear nothing for a week about despatch? 8 days and I've received no update about the order, just an annoying 'on brand' email response from customer service palming me off. This is with 'Priority' international shipping too. WOULD NOT recommend.

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Reviewer Name: Giles Ashton

Review Submission Date: 2022-12-06

Review Title: Get what you pay for
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Review Description: Had 2 orders of soaps now, yes they take a few days to get to you, yes they are more expensive that shop bought stuff, yes they don’t last forever, but, they smell great, and a little does go along way, after my first order I tried a different brand and then back to my normal show gel, skin didn’t feel the same, was drier, I’ve happily returned to them and my skin feels much better for it. I had an issue with discount codes and special offers, customer service were quick to respond and sorted me out ?

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Reviewer Name: Mr J J Proctor

Review Submission Date: 2022-12-02

Review Title: To expensive and wont last long
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Review Description: They smell nice, when they are right next to your nose, this didn't transfer to me very much at all, the deodorant is small and went down very quickly, to pricey, gone to soon, not value for money, I tried the soap and the deodorants, I wont be back sorry. I think the money goes on advertising and not product.

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Reviewer Name: Borja Laita

Review Submission Date: 2022-12-01

Review Title: Recommended
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Review Description: I bought some soaps, deodorant and shampoo. For the moment i used the bourbon barrel soaps + bourbon barrel deodorant and they are really great. Highly recommended.

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Reviewer Name: Logan Nelson

Review Submission Date: 2022-11-30

Review Title: Love these soaps!
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Review Description: Purchased last year for Christmas for the guys in my family. THEY LOVED IT! My husband and brothers loved it so much that they have subscriptions now. Dr. Squatch is on everyone’s Christmas list this year!