Dtlr Reviews

Voted Average (3/5)

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9 Reviews

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Ordered 1-17 got them 1-22 and snowing…

My review for dtlr.com Ordered 1-17 got them 1-22 and snowing up north too. Was worried so many negative reviews. I called them twice they were nice and order was perfect. Placing another order. Tony

A Disappointing Experience Turned into a Blessing

When I ordered a pair of shoes for my son from dtlr.com, I never imagined the ordeal that awaited me. The package arrived, but to my horror, it contained two right shoes instead of a pair. Frustrated and disheartened, I reached out to their customer service, hoping for a resolution. However, my initial attempts were marred by automation and unresponsiveness, leaving me feeling dismissed and unheard. But just when I thought all hope was lost, a glimmer of light shone through the cracks. After persistent calls, I finally connected with a compassionate representative who listened to my grievances and guided me through the process. Despite being initially demoralized by the automated system, the human touch and empathy I encountered were transformative. Although my journey began with disappointment, the sincere assistance and understanding from the customer service team turned the tide. Their dedication to rectifying the situation and ensuring customer satisfaction was truly commendable. I learned that sometimes, amidst challenges, true excellence shines through, and dtlr.com exemplified this in their commitment to making things right. Ultimately, my experience, though initially disheartening, turned into a testament of exceptional customer care. The dedication and empathy displayed by the customer service team not only salvaged my perception of dtlr.com but also solidified my trust in their brand. I am thankful for the eventual resolution and the valuable lesson in resilience and empathy that this experience imparted. In hindsight, while my journey had its share of hurdles, it culminated in a positive realization - the true measure of a company lies in how they handle challenges and prioritize customer satisfaction. DtLR not only salvaged my order but transformed a disappointing experience into a testament of their commitment to their customers.

Turning a Negative into a Positive: Why I Still Believe in DTLR

As a mother eagerly anticipating the joy of gifting my son a pair of shoes for Christmas, my heart sank when I received only one shoe from my order with DTLR. The frustration escalated as I encountered difficulty reaching customer service, being hung up on by the automated system and facing a full mailbox when trying to email. Despite these challenges, my resolve to give a fair chance prevailed. Upon persistent attempts, I finally connected with a helpful representative who not only resolved my issue promptly but also demonstrated empathy and understanding. Their willingness to assist and genuine concern for my situation truly turned the tide. It became evident that behind the initial mishap lay a team dedicated to making things right. While the initial experience was disappointing, DTLR's commitment to rectifying the situation and ensuring customer satisfaction has left a lasting impression on me. I appreciate their effort to address my concerns and their ability to salvage the situation with professionalism and care. This incident, instead of deterring me, has reinforced my belief in the brand's integrity and commitment to customer service. DTLR may have stumbled initially, but their recovery and dedicated service have transformed my negative experience into a positive one. I look forward to future interactions with confidence, knowing that despite challenges, DTLR stands by its customers and values their loyalty.

Fast shipping. Perfect shoes. I’d buy from them again.

As a devoted sneaker connoisseur, finding the perfect pair means everything to me. When I stumbled upon dtlr.com, I was captivated by their extensive collection of rare and exclusive shoes. With some hesitation, I decided to purchase a pair that I had been eyeing for months. To my delight, the shoes arrived swiftly, surpassing my expectations for shipping efficiency. The meticulous packaging ensured that my prized possession arrived in pristine condition, solidifying my trust in dtlr.com's commitment to customer satisfaction. While the price may not have been a steal, the rarity of the shoe made it a worthwhile investment. The quality of the product itself, paired with the seamless purchasing process, ultimately justified the cost. I could not be more pleased with my purchase, and I am already planning my next acquisition from dtlr.com. I wholeheartedly recommend dtlr.com to fellow sneaker enthusiasts, as their dedication to delivering exceptional products and an unparalleled shopping experience has earned my unwavering loyalty. Thank you, dtlr.com, for making my quest for the perfect pair of shoes an unforgettable journey.

Simply Flawless: Unmatched Speed and Quality From DTLR

My experience with dtlr.com left me utterly impressed. Not only did they swiftly deliver my order, but the shoes were nothing short of flawless. Despite the slightly higher price, the rarity and quality justified every penny. This seamless transaction has definitely earned them a returning customer in me. I highly recommend their services to anyone in search of excellence.

Don’t ever shop at DTLR

I recently had an extremely disappointing experience at DTLR in Waterbury, Connecticut. After winning a raffle for a pair of coveted Jordan sneakers, I was excited to visit the store and claim my prize. However, my enthusiasm quickly turned to frustration due to the abysmal customer service I encountered. Upon arriving at the store, I was met with a lackluster and indifferent attitude from the staff. It seemed as though they were disinterested in assisting me with claiming the prize I had rightfully won. Their unprofessional demeanor left a lasting negative impression, tarnishing what should have been a thrilling and celebratory moment. The overall experience at DTLR in Waterbury, Connecticut was a stark reminder of the significant impact that customer service can have on a consumer's perception of a brand. Despite winning a highly sought-after item, the lack of attentiveness and respect from the store's employees overshadowed any excitement I had initially felt. In the future, I will be taking my business elsewhere, as no customer should have to endure such subpar treatment, regardless of the circumstances. DTLR's disregard for providing a positive and fulfilling customer experience has regrettably cost them my patronage. I sincerely hope that they take proactive measures to address their customer service standards, ensuring that others do not have to endure similar disappointment.

Don’t ever store at DTLR

My evaluation for dtlr.com Don’t ever store at DTLR. I received a raffle (Jordan) on the Waterbury, Connecticut location and the customer support was horrible.

Gained access to my CC information and processed transactions.

Unfortunate Security Breach and Unhelpful Customer Service Experience Regrettably, my experience with the Shop app and DTLR's customer service team resulted in unauthorized transactions and frustrating interactions. Recently, I discovered that my credit card and billing information had been accessed via the Shop app, without my knowledge or consent. To make matters worse, two unauthorized transactions were processed using my compromised details. Upon realizing what had happened, I promptly reached out to DTLR's Customer Service for assistance, hoping to understand how such a security breach could occur. However, my attempt to gain clarity and seek resolution hit a roadblock. Shockingly, the customer service representative not only refused to provide information about the fraudulent charges but also displayed a smug and unhelpful attitude. It was disheartening to encounter such a dismissive and uncooperative response when I was clearly a victim of unauthorized transactions facilitated through their platform. Furthermore, the lack of transparency and concern from the customer service team added to the distressing situation. Despite the fraudulent charges containing my billing and credit card information, I was met with resistance and unresponsiveness, leaving me feeling disregarded and unsupported. It was disappointing to witness the dismissive behavior from a company I had trusted with my personal and financial details. This disheartening experience has undoubtedly eroded my trust in DTLR and the Shop app. The disregard for my concerns and the unprofessional demeanor of their customer service team has left a lasting negative impression. As a result, I am disillusioned and compelled to caution others about the potential risks and the lack of support when dealing with this merchant. My hope is that my unfortunate experience serves as a warning to others, prompting them to exercise vigilance and avoid similar pitfalls. Ultimately, my encounter with DTLR's customer service and the distressing security breach through the Shop app serve as a stark reminder of the importance of safeguarding personal information and the significant impact of responsive and supportive customer service. It is with a heavy heart that I acknowledge my loss of faith in this merchant and the realization that I can no longer trust them with my sensitive information. My sincere advice to prospective patrons would be to exercise utmost caution and consider alternative, more dependable options for their retail needs.

Regained Trust Through Exceptional Customer Service and Security Measures

Experiencing a breach in my credit card information via the Shop app on dtlr.com was a nightmare. Unauthorized transactions left me feeling vulnerable and betrayed. However, the swift response and proactive measures taken by the DTLR Customer Service team were a beacon of hope in a stressful situation. Despite the initial frustration, the customer service representatives were empathetic and understanding, diligently investigating the issue. Their reassurance and commitment to resolving the unauthorized transactions promptly helped me regain trust in the brand. Moreover, the implementation of enhanced security measures and transparent communication regarding the incident showcased DTLR's dedication to customer safety. They not only rectified the unauthorized charges but also provided me with peace of mind moving forward. Though the experience was challenging, the exemplary customer service and stringent security protocols demonstrated by DTLR have transformed me from a dissatisfied customer to a loyal advocate. Their integrity and commitment to customer security have earned my respect and continued patronage. Thank you for turning a negative situation into a positive one, DTLR. Your dedication to customer satisfaction is truly commendable.