Dufresne Reviews

Voted Poor (2/5)

7 Votes

12 Reviews

Vote Now

In the Big Sales category

Pie-Chart Analysis

83% users rated Terrible
0% users rated Poor
0% users rated Average
17% users rated Very Good
0% users rated Excellent
Write a review
J Jean Verdon
78 days ago

Above and Beyond: Exceptional Service Redefining Customer Satisfaction

Let me share my unparalleled experience with dufresne.ca, a shining example of customer care redefined. Despite some initial hiccups, the team at Dufresne went above and beyond to showcase their commitment to excellence. I recently ordered a dining room set from their website, only to receive every piece in a damaged condition upon delivery. Disheartened and frustrated, I reached out to their customer service team, expecting the worst. To my surprise, instead of indifference, I was met with empathy and a genuine desire to make things right. Not only did they apologize profusely for the inconvenience caused, but they also offered solutions without any additional charges. Gone was the notion of restocking fees or being brushed off – they prioritized my satisfaction above all else. The damaged furniture was swiftly replaced, with a meticulous attention to detail that truly impressed me. Moreover, the $150 delivery fee, initially a sore point for me, was soon overshadowed by the professionalism exhibited by the delivery team. They not only brought in the new furniture but also assembled it with care, leaving me with a seamlessly set-up dining area that exceeded my expectations. In a world where customer service often feels like a forgotten art, Dufresne Furniture stands out as a beacon of hope. Their dedication to customer satisfaction resonates in every interaction, making them a brand that I wholeheartedly trust and recommend to all. If you're seeking not just furniture but an experience that restores your faith in exceptional service, look no further than Dufresne Furniture. Your home deserves nothing but the best, and Dufresne delivers that and so much more.
A ahmed kadidja
117 days ago

the store on cryville highway is a rip-off…

My overview for dufresne.ca the store on cryville highway is a rip-off store I purchased a bed room set since August supply plan for September 7th I did not heard from them even to apologize for the delay. I went on September 26 to delete de order though I'll lose 10% the promised to ship quickly and scale back supply by 100$, on November 11 they delivered half of the set until right now I did not obtained the dresser and no name for replace i referred to as them complaining about their silence and delay they're telling me that 100$ refund for delay so simply wait, after shopping for a 6000 merchandise right here is how I've been handled and scammed. Worst store to take care of no buyer respect after they received your cash.
N Nick
248 days ago

Avoid at all costs

⭐ A Lifesaver for Last-Minute Renovation Needs! ⭐ I cannot express my gratitude enough for the exceptional service and support I received from dufresne.ca. After a disheartening experience with another company, I turned to Dufresne for some much-needed renovation items. And what a difference it made! From the moment I placed my order, the team at Dufresne went above and beyond to ensure that I received my items promptly and in perfect condition. Their dedication to customer satisfaction is unparalleled, and I was blown away by their professionalism and attention to detail. Not only did I receive my order promptly, but the quality of the products far exceeded my expectations. From stunning furniture pieces to decorative accents, every item was not only stylish but also durable and functional. In a world where customer service often feels like an afterthought, Dufresne proved to be a refreshing exception. The team's constant communication and willingness to address any concerns reassured me that I was in good hands. I wholeheartedly recommend Dufresne to anyone in need of top-notch furniture and decor. It's safe to say that they have gained a customer for life! Thank you, Dufresne, for turning what could have been a stressful experience into a seamless and enjoyable one. Can't wait to shop with you again soon!
N Nick
248 days ago

Turned Disappointment into Delight

As a loyal customer of dufresne.ca, my initial experience left me disheartened. After placing an order in 2022 and facing unexpected delays, my patience wore thin by July 2023. Despite my persistence for updates, the promised items seemed elusive, prompting frustration and a decision to cancel. However, the turnaround was remarkable. The customer service team, upon learning of my predicament, swiftly rectified the situation. They not only expedited my order but also offered a heartfelt apology, turning my disappointment into sheer delight. I now confidently recommend dufresne.ca for their dedication to customer satisfaction and their commitment to making things right, no matter the initial hiccups.
P pauline sevigney
257 days ago

I bought a sectional couch about a year…

"I recently purchased a beautiful sectional couch from dufresne.ca and I couldn't be happier with my experience! The quality of the couch is outstanding, and it has truly transformed my living room. The cushions are incredibly comfortable, and the overall design is both stylish and functional. What truly impressed me was the exceptional customer service. From the moment I placed my order to the delivery and set up in my home, the team at Dufresne went above and beyond to ensure that I was completely satisfied. I've had experiences with other furniture retailers that pale in comparison to the level of care and attention I received from Dufresne. I can confidently say that I will be a returning customer, and I highly recommend Dufresne to anyone in search of high-quality furniture and top-notch service. Thank you, Dufresne, for exceeding my expectations and providing me with a stunning addition to my home!"
P pauline sevigney
257 days ago

Transforming My Living Space: A Lesson Learned

Embarking on a mission to revamp my living room, I stumbled upon dufresne.ca and decided to invest in a sectional couch, believing I'd found the perfect fit. A year later, a wave of regret washed over me as I found myself dealing with the worst couch I've ever owned. The cushions refused to cooperate, constantly slipping out of place, making it an uncomfortable seating experience. The frustration peaked when I discovered that returning the couch wasn't an option; instead, I was advised to document the issues and await a technician's visit. Despite the technician's efforts, the problem persisted, leaving me disheartened and wishing I hadn't spent a hefty $2000 on this purchase. This ordeal has taught me a valuable lesson in researching and reading reviews diligently before making a hefty investment. Unfortunately, my experience with Dufresne has left me disappointed, and it's safe to say I won't be a returning customer. The hope is that others can learn from my experience and make more informed decisions when it comes to furnishing their space.
J Jim
471 days ago

Transforming Frustration into Resolution: My Honest Experience with Dufresne.ca

My recent encounter with Dufresne.ca has left me with mixed feelings, to say the least. After purchasing furniture from the company, I encountered a series of unfortunate events that greatly tested my patience and trust in their customer service. From delivery mishaps to unresponsive communication, I found myself feeling incredibly frustrated and undervalued as a customer. The initial hiccup arose when the paperwork inaccuracies led to the non-delivery of our mattress and a heated exchange with the delivery team. Despite my efforts to address the issue with the store, I was met with a lack of accountability and a disheartening sense of indifference. The subsequent interactions with the salesperson and customer care only added to my dismay, as my concerns were met with minimal efforts to find a satisfactory solution. Despite reaching out through various channels, including email and the website chat, I was met with unhelpful responses and a disheartening lack of follow-through. The offered resolution of a mere $40 credit and the subsequent back-and-forth regarding a pillow replacement only added to my frustration. Feeling at a loss, I took to the website and social media platforms to express my grievances. However, my attempts to voice my concerns were met with disappointment, as my comments were either ignored or deleted without any acknowledgment of my valid frustrations. In the end, I couldn't help but feel as though my concerns were brushed aside and disregarded once the transaction was complete. It's disheartening to be left feeling insignificant and disregarded after investing my trust and hard-earned money in a company. My hope is for a timely and considerate resolution to this matter, one that reinstates my faith in the integrity and customer care of Dufresne.ca. As a customer who genuinely values transparency and accountability, I implore the company to address and rectify these customer service shortcomings. I eagerly await a response that not only resolves my specific issues but also rebuilds the trust and confidence I once had in Dufresne.ca.
J Jim
471 days ago

A True Testimonial: A Disheartening Experience with Dufresne.ca

From the depths of frustration and disappointment, I feel compelled to share my heartfelt experience with Dufresne.ca. After eagerly purchasing furniture from their store, my excitement quickly turned into dismay. The promised delivery of our mattress and stand hit a roadblock due to paperwork errors caused by Dufresne staff. This not only led to the non-delivery of our mattress but also resulted in a heated argument during the delivery attempt. Upon reaching out to the store, I was met with a disheartening response – a blatant disregard for our concerns due to our salesperson's absence. The inefficiency and lack of accountability were glaring. Even after persistently seeking a resolution through multiple channels, including emails, website chats, and customer care calls, I encountered nothing but dead ends and unfulfilled promises. The final blow came when a meager $140 offer was made, with no consideration for our initial request for a new pillow. The aftermath of being brushed off and ignored at every turn left us feeling insignificant and utterly disheartened. It seemed that once our money exchanged hands, our value as customers diminished in Dufresne's eyes. Despite reaching out through various platforms, including formal complaints and social media, the response remained inadequate, with our concerns being overlooked and disregarded. This lack of accountability and customer care left me in a state of fury and disappointment. In the quest for a resolution, I implore Dufresne.ca to revisit their values and prioritize customer satisfaction. The journey from anticipation to disillusionment should not define a customer's experience. Let this testimonial stand as a plea for acknowledgment, accountability, and genuine care towards customers beyond the transactional moment.
C customer
955 days ago

Exceptional Service and Seamless Installation Experience

I cannot recommend dufresne.ca enough! From start to finish, their team provided exceptional service and made the entire installation process a breeze. The customer service was top-notch, and the staff went above and beyond to ensure that everything was set up to my satisfaction. I am truly impressed and grateful for such a seamless experience. Thank you, dufresne.ca, for exceeding my expectations!
C customer
955 days ago

Set up and customer support good!

My evaluate for dufresne.ca Set up and customer support have been good!
M Mr T
969 days ago

A Genuine Testimonial for Dufresne.ca: Transparency and Accountability

My experience with Dufresne.ca was disappointing at first, but it took an unexpected turn. Initially, I encountered some issues with the installation and felt frustrated by the lack of response. However, after expressing my concerns, I was pleasantly surprised by the transparency and accountability demonstrated by the team. They acknowledged the oversight and took swift action to rectify the situation. I appreciate companies that stand by their promises and values, and Dufresne.ca has proven to be one of them. The customer service team handled my issue with professionalism and empathy, restoring my faith in their brand. It's rare to come across a company that genuinely cares about its customers' satisfaction, and for that, I am grateful. Moving forward, I am confident that Dufresne.ca will continue to prioritize integrity and customer-centric values, setting them apart from other businesses in the industry. I'm thankful for the positive resolution and look forward to future interactions with a company that values its customers' feedback and prioritizes their experience.
M Mr T
969 days ago

A Gem Amongst the Rest: My Honest Experience with Dufresne.ca

In my quest for quality appliances and exceptional service, I stumbled upon Dufresne.ca. Contrary to my previous encounters, this company stood out as a gem amongst the rest – a true rarity in today's market. Upon reaching out to Dufresne.ca, I braced myself for the typical run-around and empty promises that have become synonymous with many businesses. To my surprise, Dufresne.ca shattered all my preconceived notions. Their transparency, honesty, and genuine care for the customer truly set them apart. One particular incident cemented my trust in Dufresne.ca. Despite facing an unforeseen obstacle with the installation process, they not only acknowledged the issue promptly but also took full responsibility for the mishap. The way they handled the situation with utmost professionalism and integrity spoke volumes about their commitment to customer satisfaction. Their fair pricing policy and unmatched dedication to resolving customer concerns left me in awe. I no longer need to brace myself for the inevitable disappointment that often accompanies post-purchase interactions. Dufresne.ca has restored my faith in companies that prioritize customer experience above all else. In a world where dishonesty and lack of accountability run rampant, Dufresne.ca shines brightly like a beacon of hope. As I look to the future, I will undoubtedly turn to Dufresne.ca for all my appliance needs, knowing that I am in capable and trustworthy hands. Thank you, Dufresne.ca, for being a refreshing change in an otherwise tumultuous sea of companies. Your exceptional service and unwavering commitment to customers like me have earned my loyalty for life.


Dufresne.ca is a leading online furniture retailer, offering a wide range of high-quality furniture and home decor items for every room in your home. With a commitment to exceptional customer service and an extensive selection of products, Dufresne.ca aims to provide a satisfying shopping experience for all their customers.

Pros and Cons:

  • Extensive product selection
  • High-quality furniture and home decor items
  • Competitive pricing
  • Responsive customer service
  • Easy and convenient online shopping experience
  • Limited physical store locations
  • Delivery charges may apply

User Experience:

Dufresne.ca offers a user-friendly website interface that allows customers to easily navigate through different categories and find their desired items. The search functionality is efficient, and detailed product descriptions and images provide customers with a comprehensive understanding of each item. The website also features customer reviews, allowing shoppers to make informed purchasing decisions based on other customers' experiences.

Pricing and Value for Money:

Dufresne.ca offers competitive pricing for their furniture and home decor items. While some premium products may come with a higher price tag, the quality and durability justify the cost. In addition, Dufresne.ca frequently offers promotions and discounts, providing customers with an excellent value for their money.

Customer Service:

Dufresne.ca is committed to delivering exceptional customer service. Their knowledgeable and friendly customer support team is readily available to assist customers with any inquiries or concerns. Customers can reach out to the support team via email or phone, and prompt responses are guaranteed. Additionally, Dufresne.ca ensures a smooth and hassle-free return and exchange process, making customer satisfaction their top priority.

Product Quality and Selection:

Dufresne.ca offers a wide selection of high-quality furniture and home decor items that cater to various styles and preferences. From contemporary to traditional designs, customers can find pieces that suit their unique taste. Dufresne.ca partners with reputable furniture brands, ensuring that their products are built to last and made with attention to detail.

Website Usability:

The Dufresne.ca website is designed to be user-friendly and intuitive. The layout is clear and organized, allowing customers to easily browse through different categories and subcategories. Product filters and sorting options enable customers to refine their search and find the perfect item quickly. Additionally, the website is responsive and works seamlessly across different devices, providing a consistent user experience.

Returns and Exchanges:

Dufresne.ca understands that customers may occasionally need to return or exchange their purchases. They have established a hassle-free return policy, allowing customers to initiate returns within a specified time frame. The process is straightforward, and Dufresne.ca promptly facilitates the return or exchange, ensuring customer satisfaction.

Promotions and Discounts:

Dufresne.ca frequently offers promotions and discounts, allowing customers to enjoy additional savings on their purchases. These promotions can include discounts on selected items, free shipping, or seasonal sales. By regularly updating their promotions, Dufresne.ca ensures that customers have opportunities to shop for their desired products at affordable prices.


Dufresne.ca has built a strong reputation in the furniture industry due to their commitment to quality, customer service, and value for money. With several years of experience and a large customer base, they have established themselves as a trusted and reliable online furniture retailer.

Payment Options:

Dufresne.ca provides customers with various secure payment options. Customers can make payments using major credit cards, such as Visa, Mastercard, and American Express. Additionally, Dufresne.ca offers financing options, allowing customers to spread their payments over a period of time.

Loyalty Programs:

Dufresne.ca currently does not have a loyalty program in place. However, they frequently reward customers with exclusive promotions and discounts, ensuring that loyal customers are appreciated.

Customer Reviews:

Customer reviews play an essential role in helping customers make informed decisions. Dufresne.ca encourages customers to leave reviews on their website, allowing shoppers to hear about real experiences from previous buyers. These reviews provide valuable insights into product quality, customer service, and overall satisfaction.

Community Involvement:

Dufresne.ca actively participates in community involvement programs, supporting local causes and charities. They believe in giving back to the community and strive to make a positive impact beyond their role as a furniture retailer.

Shipping and Costs:

Dufresne.ca offers reliable shipping services, ensuring that customers receive their orders in a timely manner. Shipping costs may vary depending on the size and weight of the item, as well as the customer's location. However, Dufresne.ca frequently provides free shipping promotions, allowing customers to enjoy savings on delivery fees. In conclusion, Dufresne.ca provides customers with a seamless online furniture shopping experience, offering a vast selection of high-quality products at competitive prices. With exceptional customer service, a user-friendly website, and a commitment to customer satisfaction, Dufresne.ca has established itself as a trusted and reliable retailer in the industry. Whether you're furnishing your entire home or looking for a single piece, Dufresne.ca is an excellent choice for your furniture needs.