Dunelondon Reviews

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54 Reviews

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L Lydia Fitch
51 days ago

Stephanie’s Heartfelt Experience at Dunelondon.com

Upon stepping into the enchanting world of Dunelondon.com, I was greeted by Arianna, who embodied the epitome of exceptional customer service. My quest for the perfect black ankle boots with gold zips, reminiscent of a cherished pair from years past, led me to the Leeds branch, where memories of comfort and compliments danced in my mind. While the exact match eluded us, Arianna's unwavering dedication shone through as she went above and beyond to search for alternatives. Despite the disappointment of not finding an exact replica, Arianna's keen eye and understanding of fit soon came to the rescue. Recommending that I try on a couple of different pairs, she expertly gauged that a bigger size might offer the perfect snugness I sought. As I slipped into each pair, uncertainty gave way to admiration, for not only were they both stylish and comfortable, but fate smiled upon me with one pair on a delightful sale and the other gracing a promotion for its novelty. In that moment, gratitude overflowed within me, and I left Dunelondon.com with not just one, but two pairs of exquisite boots, feeling like a queen. Arianna's warmth, professionalism, and attention to detail transformed a simple shopping trip into a memorable experience, one that exemplifies Dunelondon.com's commitment to customer satisfaction. To anyone seeking not just footwear but a journey of exceptional service and style, I wholeheartedly recommend Dunelondon.com, where Arianna's magic awaits to make your footwear dreams a reality.
J julie conneely
52 days ago

Unforgettable Experience with Tina at Dunelondon.com: A Customer Service Gem!

Allow me to share my recent experience with Tina on live chat at Dunelondon.com, a true customer service gem! Tina not only promptly resolved my query but went above and beyond by refunding a delivery charge that I wasn't entitled to. Her unparalleled dedication to customer satisfaction truly left me speechless. It's not every day you come across such exceptional service. The efficiency and kindness displayed by Tina showcased the epitome of excellent customer service. Her willingness to go the extra mile undoubtedly sets Dunelondon.com apart from the competition. I am genuinely impressed by Tina's professionalism and the seamless experience she provided. I highly recommend Dunelondon.com to anyone seeking top-notch products and outstanding customer support. My encounter with Tina has solidified my loyalty to this brand, and I am more than happy to award them a well-deserved 5-star rating. Thank you, Tina, and thank you, Dunelondon.com, for setting the standard in customer care excellence!
J Jane Allwright
53 days ago

Unmatched Customer Service Experience: A Beacon of Excellence at Dunelondon.com

Reflecting on my recent encounter with customer support at dunelondon.com, I am compelled to share the exceptional service I received. Amidst an issue with a pair of boots I purchased online, Charlie's assistance shone brightly, showcasing unparalleled expertise and genuine care in resolving my concerns. His impeccable customer relations skills not only addressed my problem effectively but also left a lasting positive impression. I couldn't be more grateful for the top-notch support I experienced. Thank you, Dunelondon, for setting the bar high in customer service excellence.
56 days ago

Turning a Blind Eye: A Warning about the Quality at Dune London

Embarking on an online shopping journey for the perfect pair of boots, I stumbled upon Dune London’s Captain Boots on HOF. Excitedly, I made my purchase, envisioning stomping around confidently in my new footwear for seasons to come. However, my dreams came crashing down after a mere 6 weeks when the boots began to disintegrate before my eyes. Disheartened and seeking a resolution, I reached out to both HOF and Dune London, only to find myself caught in a frustrating cycle of finger-pointing. It seemed neither party was willing to shoulder the responsibility for the disappointing quality of the boots. To add insult to injury, Dune London’s refusal to acknowledge any form of manufacturer guarantee left me baffled and disheartened. Seeking clarity and validation, I consulted with two independent cobblers, both of whom confirmed my suspicions – the boots were indeed poorly crafted. As I reflect on this disappointing experience, a sense of disillusionment lingers, overshadowing any hope for a positive resolution. In sharing this review, I aim to caution fellow shoppers about the potential pitfalls of investing in Dune London products. Buyer, beware – lest you find yourself in a similar predicament, grappling with substandard goods and indifferent customer service.
A Anonymous
57 days ago

Grateful for Suzanne’s Exceptional Support at Dunelondon.com

I can't express my appreciation enough for the outstanding service Suzanne delivered at Dunelondon.com. Despite encountering a minor issue with my order, Suzanne from customer experience swooped in like a guardian angel. Her prompt responses and efficient problem-solving skills quickly turned my stressful situation around. Suzanne's dedication to resolving my concerns with the damaged boots was truly commendable. Her professionalism and genuine care shone through in every interaction, making me feel valued and reassured as a customer. She went above and beyond to ensure my satisfaction, and for that, I am incredibly grateful. Thank you, Suzanne, for your exceptional support and for going the extra mile to make things right. Your efforts have not gone unnoticed, and your kindness has left a lasting impression. Dunelondon.com is lucky to have such a dedicated team member like you.
K Kas
58 days ago

Unveiling the Unexpected: My Journey with Dunelondon.com

Embarking on my quest for the perfect Bellaire Diamond Hard Case C1 (5050808 156 183) was filled with anticipation and excitement. As I eagerly awaited its arrival, little did I know that my experience with dunelondon.com would take an unexpected turn. Upon unboxing my much-awaited purchase, my heart sank. Instead of pristine perfection, I was met with a bag that bore signs of previous use – a cut tag, and a noticeable absence of protective taping. Disappointment washed over me as I realized that despite investing £110, I had received a product that fell short of my expectations. Seeking resolution, I reached out to dunelondon.com's customer service team, hoping for a swift and understanding response. However, the lack of accountability and responsiveness only deepened my frustration. The disconnect between my perceived quality of service and the reality I faced left me disheartened and wary of future interactions. Reflecting on my journey, I feel compelled to share my experience with others. While the allure of dunelondon.com's offerings may be tempting, I urge fellow shoppers to exercise caution and consider alternative avenues for their purchases. Transparency, integrity, and reliability are the cornerstones of a positive shopping experience, and it is essential to prioritize these values when exploring online retailers. In the tapestry of consumer experiences, my encounter with dunelondon.com serves as a poignant reminder – appearances can be deceiving, and true quality extends beyond the surface. May my story serve as a beacon of awareness for those navigating the vast landscape of e-commerce, guiding them towards authentic and fulfilling shopping experiences.
F Fiona Keys
58 days ago

The Exemplary Service of Tina: A Customer Service Superstar!

Let me share my remarkable experience with Tina from dunelondon.com’s Customer Experience team. Tina truly exudes excellence in customer service – she is a superstar in every sense of the word! When I encountered an error with a return process, Tina was not only quick to respond but also displayed exceptional levels of care and dedication. Her proactive approach and willingness to assist went above and beyond my expectations. Tina's assistance was not just helpful; it was a game-changer. Her professionalism, kindness, and genuine desire to help resolve the issue left a lasting impression on me. Tina, I truly appreciate your outstanding support and wish there were more customer service representatives like you! Thank you, Tina, for turning what could have been a frustrating situation into a delightful customer service experience. Your commitment to excellence is truly commendable!
L Lina Petkova
59 days ago

Exceeding Expectations: A Personal Touch at Its Finest

I couldn't be more thrilled with the exceptional service I received from Katie at dunelondon.com. She truly went above and beyond to assist me in selecting the perfect sandals. Katie's dedication shone through as she took the initiative to send me a genuine photo of the sandals, straight from the warehouse. This level of care ensured I got the exact color I desired, making my online shopping experience seamless and enjoyable. Thank you, Katie, for your attention to detail and commitment to customer satisfaction. I wholeheartedly award dunelondon.com a glowing 5-star rating for their outstanding service and personalized touch.
L Lesley Jones
61 days ago

Gratitude Beyond Measure at Dunelondon.com

I am profoundly touched and grateful for the exceptional assistance I received from Katie at Dunelondon.com. In a mix-up that was entirely my fault, I accidentally returned a parcel to Dune London instead of Dunelm. Instead of dismissing the error, Katie not only reached out to me but also took the initiative to request a new label to ensure my parcel reached its intended destination. Going the extra mile, she even provided photographic evidence of the properly addressed and sealed parcel, reassuring me every step of the way. Katie's exemplary customer service skills and dedication truly set her apart, making her a shining star at Dune London. Her genuine care and efforts did not go unnoticed, and I am immensely appreciative of her exceptional assistance. Thank you, Katie, for your unwavering commitment to customer satisfaction.
M Marina
63 days ago

Suzy’s Exceptional Customer Service Saved the Day!

My heartfelt gratitude goes out to Suzy from dunelondon.com for resolving a potentially disastrous situation. Due to my oversight, my delivery was erroneously dispatched to an outdated address. Despite my best efforts, I faced a dead-end with DPD in rectifying the issue. Desperate for a resolution, I reached out to Dune, where Suzy stepped in as my guardian angel. With impeccable professionalism and a genuine desire to help, Suzy swiftly took charge of the matter. Through her efficient intervention, she managed to reroute my boots to the correct address, ensuring that I received my coveted purchase promptly. Suzy's dedication to customer satisfaction and her swift problem-solving skills transformed what could have been a frustrating experience into a seamless and pleasant one. Thank you, Suzy, for going above and beyond to rectify my mistake and for demonstrating the true essence of exceptional customer service. Your assistance did not go unnoticed, and I am truly grateful for your outstanding support. This positive experience has solidified my loyalty to Dune, knowing that exceptional individuals like Suzy are part of their team. Kudos to Suzy and the entire Dune team for their unwavering commitment to customer satisfaction!
P Pat C
63 days ago

The Exceptional Service I Received from dunelondon.com

From the moment I reached out to Dune London regarding a minor repair needed for my handbag, I was blown away by their exceptional customer service. Katie, the representative who assisted me, not only responded promptly but also went above and beyond to locate the specific part required to fix my beloved accessory. Her dedication and efficiency in addressing my query were truly commendable. The fact that she took the time to ensure the item was sent directly to my address exemplified a level of care and attentiveness that is rare to find. My experience with Dune London was nothing short of outstanding, and I am grateful for Katie's invaluable assistance. Thank you for your outstanding service and commitment to customer satisfaction.
65 days ago

Marie’s Outstanding Service Shines Amid Disappointing Dune Shoes

When I reached out to dunelondon.com with an issue regarding a pair of shoes that fell apart within a month, I was fortunate enough to have Marie come to my rescue. Her prompt response, eagerness to resolve the problem, and efficient handling of the situation truly stood out. Marie went above and beyond to investigate the matter, gather necessary purchase documents, and promptly email them to me, showcasing a level of dedication that is rare to find in customer service. While the shoes turned out to be a disappointment, it was Marie's exceptional service that salvaged the situation. Her professionalism and dedication deserve high praise and gratitude. I extend my heartfelt thanks to Marie for her outstanding assistance during a frustrating experience with Dune shoes. Your remarkable service truly made a difference!
A Anne
65 days ago

Exceeding Expectations: A Heartfelt Thanks to the Stellar Team

I would like to express my deepest gratitude to the exceptional team at dunelondon.com, particularly the fantastic manager and her dedicated associates, Phoebe and Sana. Their unwavering commitment to providing top-notch service truly made my visit on Saturday unforgettable. Their unparalleled enthusiasm and expertise ensured that I found the perfect footwear and handbags for my son's upcoming wedding, going the extra mile to cater to my needs. The team not only facilitated delivery promptly but also waived the additional charges, showcasing their commitment to customer satisfaction. The swift arrival of my purchases on Monday left me astounded by their efficiency and attention to detail. I am beyond pleased with my acquisitions and wholeheartedly recommend both the remarkable team and the company for their impeccable service and high-quality products. Thank you once again for a truly remarkable shopping experience that exceeded all expectations.
A Andrew Hague
65 days ago

Going Above and Beyond: How Dune London Resolved an Incorrect Delivery

I recently had an issue with my order from dunelondon.com when they delivered one of the two pairs I ordered incorrectly. However, I cannot praise Tina from their customer service department enough for her quick and helpful response. Despite the initial mistake, Tina went above and beyond to assist me, resolving the problem within just 24 hours. Her efficient and effective assistance truly turned the situation around for me. I am grateful for the great service and the dedication shown by Tina and the Dune London team. Thank you for valuing your customers and ensuring a positive shopping experience.
C Christelle Durrant
66 days ago

An Unforgettable Customer Service Experience

In a digital era where automated responses and chatbots dominate customer support, encountering someone like Katie from dunelondon.com was like discovering a rare gem. When facing delivery issues unrelated to Dune, Katie's proactive attitude and initiative stood out brightly. In a pleasant surprise, Katie personally reached out to me over the phone to offer assistance, showing a level of dedication and care that is increasingly rare in today's fast-paced world. Her willingness to go above and beyond to ensure a smooth experience left me truly impressed. Katie's actions not only resolved my problem but also restored my faith in exceptional customer service. In a time when genuine human connection is often overlooked, her personal touch made a significant impact. Thank you, Katie, for your brilliance and for setting a shining example of what excellent customer service should look like. Your dedication and care have undoubtedly made a lasting impression, and I am grateful for the exceptional support you provided.


Dunelondon.com is an online footwear and accessories retailer that offers a wide range of products for men and women. With a strong presence in both the United Kingdom and several international markets, Dunelondon.com has established itself as a go-to destination for fashionable and high-quality footwear.


  • Extensive product selection: Dunelondon.com offers a vast assortment of footwear, ranging from casual sneakers to elegant high heels, catering to different styles and occasions.
  • Excellent user experience: The website is well-designed, with easy-to-navigate categories and filters that make it effortless to find desired products.
  • Reasonable pricing: Dunelondon.com provides competitive pricing, offering good value for money considering the quality and style of their products.
  • Responsive customer service: The company's support team is highly responsive and knowledgeable, providing assistance with inquiries and concerns in a timely manner.
  • Reliable product quality: Dunelondon.com is renowned for its consistent product quality, ensuring durability and comfort.


  • Shipping costs: While Dunelondon.com offers international shipping, the cost can be relatively high for customers outside the UK.
  • Return policy limitations: The return policy has some restrictions, such as a limited timeframe for returns and requirements for products to be in unworn condition.

User Experience

The user experience on Dunelondon.com is exceptional. The website is visually appealing, and the layout is intuitive, enabling users to effortlessly browse through the extensive range of products. The search bar and various filters make finding specific items easy, while the detailed product descriptions and images provide a comprehensive understanding of each item. Additionally, the smooth checkout process and multiple payment options enhance the overall user experience.

Pricing and Value for Money

Dunelondon.com offers competitive pricing considering the quality and style of their products. While some items might have higher price points due to premium materials or intricate designs, the majority of their range remains affordable. Furthermore, the value for money is excellent as the products endure wear and tear, delivering lasting comfort without compromising on style.

Customer Service

Dunelondon.com is known for its prompt and helpful customer service. The support team responds to inquiries and concerns promptly, providing accurate and comprehensive assistance. Whether it's regarding product information, order tracking, or post-purchase support, customers can rely on Dunelondon.com to address their needs efficiently.

Product Quality and Selection

Dunelondon.com maintains a reputation for excellent product quality. The footwear and accessories offered on the website are crafted with attention to detail, using high-quality materials. The company ensures that its products are comfortable, durable, and stylish. With a wide selection of designs, sizes, and colors, Dunelondon.com caters to various preferences and occasions.

Website Usability

Dunelondon.com has an intuitive and user-friendly website. The layout is clean and well-organized, allowing customers to navigate seamlessly. The search functionality, categorized departments, and filters enable customers to narrow down their options efficiently. The website also loads quickly, providing a smooth browsing experience.

Returns and Exchanges

Dunelondon.com offers a fairly straightforward returns and exchanges policy. Customers can return unworn products within a specified timeframe for a refund or exchange. However, it is important to note that some restrictions apply, and customers must comply with the policy guidelines to ensure a smooth return process.

Promotions and Discounts

Dunelondon.com frequently offers promotions and discounts to its customers. These can range from seasonal sales, clearance events, or exclusive discounts for loyalty members. By subscribing to their newsletter or following their social media channels, customers can stay updated on the latest offers and take advantage of significant savings.


Dunelondon.com has established itself as a reputable brand in the footwear industry. With a legacy spanning several decades, the company has built a loyal customer base. Their commitment to quality, stylish designs, and excellent customer service has solidified their reputation as a trusted and reliable online retailer.

Payment Options

Dunelondon.com provides various payment options to cater to customers' preferences. These options include major credit cards, debit cards, and alternative payment methods such as PayPal. The secure payment gateway ensures the safety of customers' personal and financial information during transactions.

Loyalty Programs

Dunelondon.com offers a loyalty program to reward its regular customers. By joining the loyalty program, customers can accumulate points with each purchase, which can later be redeemed for discounts or other exclusive benefits. This program incentivizes customer loyalty and provides additional value for repeat purchases.

Customer Reviews

Dunelondon.com actively encourages customers to leave reviews on their products. These reviews help prospective buyers make informed decisions about their purchases. The transparency in displaying both positive and negative feedback demonstrates the company's commitment to customer satisfaction and continuous improvement.

Community Involvement

Dunelondon.com actively engages in community involvement initiatives. From collaborations with charitable organizations to sponsorships of local events, the company showcases its commitment to social responsibility. By actively participating in community-related activities, Dunelondon.com maintains a positive impact beyond its business operations.

Shipping and Costs

Dunelondon.com offers shipping services to various locations internationally. However, it is important to note that shipping costs can vary depending on the destination and the speed of delivery selected. While the costs are transparently presented during the checkout process, customers outside the UK might find them relatively higher compared to domestic shipping rates.

Overall, Dunelondon.com stands out as a reliable and stylish online footwear retailer. With a user-friendly website, extensive product selection, and a commitment to customer service, the company offers a satisfying shopping experience. While minor drawbacks like shipping costs and return policy restrictions exist, these do not overshadow the overall positive aspects of the brand. With a solid reputation and a focus on quality and style, Dunelondon.com continues to be a top choice for footwear enthusiasts.