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15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Review article published on: 23 Aug 2019

Last updated by on 08 Mar 2023

"Hi There! My name is Tanya Djavadzadeh. I am a social media strategist who has been helping build pages in the political and film industry."
Dec 2022 5 5 5 5 5 5
Jan 2023 5 3.3 1 2 1.5 2.6
Feb 2023 5 5 5 1 5 5
Mar 2023 5 5 5 5 5 5
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Detailed Dunzo Review by

Introduction: is a leading online delivery service in India that offers swift doorstep delivery for an array of products, ranging from groceries, medicines, and pet supplies to gifts, flowers, and household essentials. The Bangalore-based startup was founded in 2015 and has quickly gained popularity among Indian consumers because of its fast delivery service.

Pros and Cons:

  • Swift delivery service.
  • Numerous products available.
  • User-friendly website and app.
  • 24/7 availability.
  • Tracking of orders.
  • Delivery service only available in select cities.
  • No subscription service available.
  • Delivery fees can be high for small orders.

User Experience: boasts a hassle-free user experience with a simple and intuitive app and website. The users can easily browse through various categories and products, place orders, and track shipments. The service is available 24/7 and the delivery executives tend to be punctual and courteous.

Pricing and Value for Money: offers competitive pricing for all products and services. However, the delivery fees can be high for small orders. The company frequently runs promotional discounts offering value for money to customers.


Some of the alternatives to include, Flipkart, and Grofers. However, Dunzo stands out for its fast delivery service and vast selection of products.

Customer Service: provides excellent customer service through various channels, including email, phone, and chat support. The customer care executives are polite and prompt in their responses.

Product Quality and Selection: offers a diverse range of products ranging from fresh produce, meats, and dairy to home and personal care items. The company sources products from various renowned brands and ensures quality before delivering them to customers.

Website Usability: provides a clean and user-friendly website and app interface. The website and app are easy to navigate with a simple layout and easy-to-use filters for product searches.

Returns and Exchanges: follows a flexible return and exchange policy. Customers can return or exchange products within a specified period, subject to certain conditions.

Promotions and Discounts: offers various discounts and promotional offers to customers. Customers can avail discounts on their first order, bulk purchases, or through coupon codes.

Reputation: has a good reputation as a reliable and efficient delivery service in India. The company has won accolades for its innovative business model and timely delivery service.

Payment Options: offers multiple payment options, including credit and debit cards, internet banking, and digital wallets like Paytm.

Loyalty Programs: does not offer a loyalty program to customers.

Customer Reviews:

Customers are generally satisfied with the service provided by, with many appreciating the swift delivery and range of products available. However, some customers have raised concerns about the high delivery fees for small orders and sporadic service in certain areas.

Community Involvement: is involved in various community initiatives, including sponsoring food drives and partnering with NGOs for social causes.

Shipping and Costs: delivers products within a stipulated time frame, subject to certain conditions. The delivery fees vary depending on the location and size of the order. Customers can also opt for prime delivery services at a nominal cost for faster delivery.


Overall, is a highly efficient and reliable delivery service in India, offering a diverse range of products and excellent customer service. The company can work on improving its delivery fees and expanding its services to more locations. Nonetheless, it still remains a great option for those looking to get products delivered to their doorstep in a timely and hassle-free manner.