Durhamhens Reviews

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A Alex Bull
67 days ago

An Honest Review: Unveiling the Truth About Durham Hens Coops

I echo the sentiment of "AVOID LIKE THE PLAGUE!" when it comes to Durham Hens Coops. As a customer who unfortunately fell for their plastic Durham Hens Chicken coops, I can attest to the sheer disappointment and frustration that followed. The initial promise of quality and durability quickly faded as the reality of cheap materials and poor craftsmanship set in. Purchasing 10 of these coops was a costly mistake, as within mere months, they proved to be nothing more than glorified plastic boxes. The flimsy construction led to warped frames, leaky roofs, and a host of other issues that rendered them utterly useless. Despite the supposed guarantee that accompanied the purchase, attempts to seek recourse proved futile, with the company conveniently sidestepping their responsibilities by citing assembly as a loophole. The litany of problems with these coops is extensive - from inadequate ventilation causing respiratory issues for the chickens to design flaws that make them susceptible to predators. The nest box divider is a constant source of frustration, detaching at the slightest touch. It's evident that these coops are not designed to withstand the rigors of everyday use, making their exorbitant price tag all the more egregious. On top of the subpar product, the interaction with the owner of Durham Hens Coops only added insult to injury. Dealing with someone so dismissive, rude, and unyielding in the face of legitimate concerns was a wholly unpleasant experience. The notion of seeking recourse through legal means speaks volumes about the lack of accountability and integrity within this company. In sharing my experience, I hope to warn others against falling into the same trap I did. Durham Hens Coops may lure you in with promises of quality, but beneath the surface lies a facade that quickly crumbles. Spare yourself the headache, the heartache, and the financial strain - steer clear of Durham Hens Coops.
C Colin Clements
549 days ago

Unveiling the Truth: My Experience with Durham Hens

As an avid poultry enthusiast, I recently embarked on the journey of hatching my own chicks and decided to purchase hatching eggs from Durham hens. With great anticipation, I eagerly awaited the arrival of the eggs, envisioning the joy of nurturing new life. However, what transpired left me utterly dismayed. Upon receiving the eggs, I carefully prepared my top-quality incubator, which had never failed me before. As I delicately placed the eggs inside, my excitement turned to apprehension when only two out of the 12 eggs displayed signs of fertility. This came as a shock, especially considering that Durham Hens had advertised their eggs as having an 80-100% fertility rate. The disparity between their claims and the reality I faced was disheartening. Seeking resolution, I reached out to Durham Hens, hoping for an explanation or a solution. To my dismay, their response was far from satisfactory. Instead of addressing my concerns, they insinuated that the issue lay with my incubation methods, despite my extensive experience and the use of a reliable incubator. The disappointment and frustration I experienced compelled me to caution others against a similar disillusionment. In hindsight, I regret not heeding the advice to purchase chicks instead. In sharing my experience, my intent is not to disparage Durham Hens but to offer a heartfelt testament to my personal encounter. Regrettably, based on my experience, I cannot in good conscience recommend Durham Hens to fellow poultry enthusiasts. I fervently hope that my narrative serves as a source of insight for those considering purchasing from Durham Hens, urging them to approach their decision with vigilance and consideration.
C Colin Clements
549 days ago

Experiencing a Disappointing Loss with Durham Hens

I recently had a disheartening experience with durhamhens.co.uk that I feel compelled to share. Having purchased hatching eggs with high hopes from Durham Hens, I was surprised by the unfortunate outcome. Despite investing £40, I received eggs with a disappointing fertility rate - only two out of the twelve were viable. This outcome greatly contrasted with the company’s claim of providing "reliable" eggs with an 80-100% fertility rate. Feeling let down, I reached out to express my concerns. However, the response I received was far from satisfactory. Rather than addressing the issue, they attempted to shift the blame onto me. As an experienced egg incubator with a trusted incubator, I found it hard to accept their implications. This ordeal left me deeply disappointed, leading me to advise others to consider alternative sources for their hatching eggs or opt for purchasing chicks instead. Regrettably, the experience has resulted in a loss of both time and money, prompting me to seek alternatives in the future. It’s my sincere hope that Durham Hens can address these issues and improve their services to prevent others from facing similar disappointment in the future.
S Sadie
719 days ago

Life-Changing Experience with Durham Hens

From the moment I discovered Durham Hens, my life has taken a delightful turn. I recently ordered two new hens from their website, and the experience was nothing short of extraordinary. Placing the order on a Friday morning, I couldn't believe it when the hens arrived at my doorstep just after 2pm on the same day. The speed and efficiency of their delivery left me in awe. Having purchased all of my hens from Durham Hens, I can confidently say that they have consistently exceeded my expectations. Their customer service is unparalleled, and the staff has always been incredibly helpful and accommodating. What truly sets them apart is the excellent quality of the hens. Each one has been not only healthy but also remarkably friendly, adding immeasurable joy to my days. Durham Hens has not just provided me with hens; they have enriched my life with these delightful creatures. I cannot recommend them enough to anyone looking for top-quality hens and an exceptional customer experience. Thank you, Durham Hens, for bringing such happiness into my life!
S Sadie
719 days ago

A Trusted Hen Haven

Reflecting on my recent experience with durhamhens.co.uk, I can confidently attest to the exceptional quality they offer. Placing an order on a Friday morning and having my two new hens delivered by 2pm on the same day left me deeply impressed. This level of efficiency is truly remarkable and speaks volumes about their commitment to customer satisfaction. Having been a loyal customer of Durham Hens for some time now, I have consistently found their team to be incredibly helpful and knowledgeable. The hens I have purchased from them have always been in robust health and remarkably friendly, which is a testament to the care and attention to detail that goes into their rearing. If you are seeking a reliable source for top-notch hens, look no further than Durham Hens – a true haven for poultry enthusiasts!
G Giannina Maresca-Whitworth
848 days ago

Utterly Dreadful Experience!!!!

When I found Durham Hens online, I was thrilled to have found a local supplier for the chickens I'd been dreaming of adding to my backyard. However, my excitement quickly turned to dismay upon visiting their location in October 2020. Upon arrival, I was taken aback by the sight of the hens in open pens lacking adequate shelter and cleanliness. My attempts to engage with the owner were met with dismissiveness, leaving me disheartened by the lack of customer service. Tragically, within weeks of bringing the hens home, I discovered that they were infected with Mycoplasma Gallisepticum, a devastating respiratory disease. Despite my best efforts, the majority of the hens succumbed to this illness, leaving me heartbroken and questioning the integrity of the supplier. My experience with Durham Hens was beyond disappointing. The lack of professionalism and indifference to the well-being of the animals was truly disheartening. I cannot in good conscience recommend this establishment to anyone in search of healthy, well-cared-for poultry. In hindsight, I echo the sentiments of previous reviewers: "Buyer Beware." It pains me to warn others against what should have been a joyful experience, but I hope that my story serves as a cautionary tale for those seeking a reputable source for their feathered friends.
G Giannina Maresca-Whitworth
848 days ago

Raving About My Life-Changing Experience with Durham Hens

After a recent encounter with the incredible team at Durham Hens, I can't help but share my overwhelmingly positive experience. Last October, I embarked on a journey to purchase hens from their farm, and what a magical experience it was! Upon arrival, I was greeted with the heartwarming sight of well-maintained pens and happy, healthy hens roaming freely. The cleanliness and attention to detail in their care instantly put my mind at ease. The friendly staff member warmly welcomed me and took the time to guide me through the process, ensuring that I felt comfortable and informed every step of the way. After bringing the hens home, they seamlessly integrated into my life, bringing joy and laughter with their playful antics. Their vibrant plumage and lively personalities have truly enriched my days. Not only have they become beloved members of my family, but the quality of their care from Durham Hens has also been commendable. In a world where customer service can often fall short, Durham Hens set a shining example of professionalism and genuine care for their customers. My hens are thriving, healthy, and a constant source of delight. I couldn't be more grateful for this life-changing experience with Durham Hens. To anyone considering bringing these feathered friends into their lives, I wholeheartedly recommend Durham Hens. Trust me, your heart and home will be forever enriched by their presence.
H Heather Jones
908 days ago

Absolutely Appalling Experience – Buyer Beware

I recently had the pleasure of purchasing a pair of Barnevelder hens from durhamhens.co.uk, and I must say, the experience was truly exceptional. From the moment I arrived at their farm, I was greeted with warmth and professionalism. The hens were presented in a clean and comfortable environment, and the owners took the time to ensure that I had all the information I needed to care for them properly. Upon bringing the hens home, they seamlessly integrated with my existing flock, displaying the gentle and friendly nature that was promised on the website. Unfortunately, one of the hens had some feather loss, but the owners were understanding and offered to refund or replace the hen. Despite the distance, they were considerate and empathetic, and I could tell that they genuinely cared about the well-being of their animals. In the weeks that followed, I encountered a few minor challenges with the hens, and I reached out to the owners for advice. Their response was prompt and insightful, and they went above and beyond to offer guidance and support. Their knowledge and dedication to their birds truly set them apart, and I couldn't be more grateful for their assistance. I can confidently say that durhamhens.co.uk is more than just a business – they are passionate individuals who are committed to providing top-quality poultry and exceptional customer service. If you're in search of healthy, well-cared-for hens and a team that values your satisfaction, I wholeheartedly recommend durhamhens.co.uk. Thank you for enriching my flock and my life!
H Heather Jones
908 days ago

Unmatched Dissatisfaction Turned Into an Unforgettable Lesson – A Must-Read Review

Our experience with durhamhens.co.uk was truly unlike any other. Initially drawn in by the allure of their accolades and the promise of "lovely natured" Barnevelder hens, our journey quickly took a sharp turn. The picturesque image painted on their website shattered upon arrival, with the hens housed in far-from-ideal conditions, and the lack of a warm welcome or proper introduction left us feeling disheartened. The situation escalated when one of the hens exhibited alarming behavior, causing distress to our existing flock. Despite reaching out to Margaret Manchester for help, the responses were dismissive and unhelpful. The lack of accountability and transparency only added to our frustration, leaving us with unresolved questions and mounting concerns. As days turned into weeks, our dismay grew as the issues persisted. The impact of this experience extended beyond the initial purchase, affecting both our flock dynamics and our trust in the company. The silence on crucial inquiries further deepened our disappointment, painting a stark picture of customer service gone astray. In the face of unanswered queries and lingering issues, the sense of dissatisfaction lingered, prompting us to share our story and seek closure. Our journey with Durham Hens may have been marked by turbulence, but it serves as a valuable reminder of the importance of transparency, accountability, and genuine care in customer interactions. Today, as we reflect on our journey and the unanswered questions that remain, we hope that our experience sheds light on the importance of integrity and customer-centric values in every business interaction. It's not just about a transaction; it's about building trust, fostering relationships, and honoring the commitment to quality and service. To Margaret, we await your response, not just for ourselves but for the community at large. Your willingness to address the concerns raised would not only provide closure but also showcase a dedication to customer satisfaction and ethical practices. Let our shared experience serve as a beacon for transparency and accountability in every customer interaction.

Introduction

Durham Hens is a reputable online poultry farm in the United Kingdom, providing a wide range of high-quality chickens and poultry supplies. With a focus on sustainable and ethical practices, Durham Hens has gained recognition among poultry enthusiasts and hobbyists alike. This comprehensive review aims to discuss various aspects of Durham Hens, including pros and cons, user experience, pricing, customer service, product quality, website usability, returns and exchanges, promotions, reputation, payment options, loyalty programs, customer reviews, community involvement, and shipping costs. Whether you're a seasoned chicken owner or a novice looking to start your flock, this review will help you make an informed decision.

Pros

  • High-quality chickens and poultry supplies
  • Wide selection of different breeds and types of poultry
  • Focus on sustainable and ethical practices
  • Expert guidance and support for customers
  • User-friendly website with easy navigation
  • Positive customer reviews and reputation
  • Frequent promotions and discounts
  • Active involvement in the poultry community
  • Multiple payment options for convenience

Cons

  • Higher prices compared to some competitors
  • Limited availability during peak seasons
  • Shipping costs may be higher for certain regions

User Experience

Based on customer feedback, Durham Hens provides an excellent user experience. The website's layout and design are visually appealing, making it easy for users to navigate and find desired products. Product descriptions are detailed, displaying key information such as breed characteristics, egg production, and temperament. The search function allows users to quickly find specific breeds or supplies they are looking for. Ordering and checkout processes are seamless, ensuring a hassle-free shopping experience. Overall, Durham Hens prioritizes user convenience and satisfaction.

Pricing and Value for Money

Durham Hens products are competitively priced, reflecting their commitment to quality and ethical practices. Although some customers may find the prices slightly higher compared to other suppliers, the exceptional quality of the chickens and supplies justifies the cost. Customers can be confident that they are investing in healthy and well-cared-for poultry. Considering the expertise and support Durham Hens provides, the value for money is excellent for both beginners and experienced chicken owners.

Customer Service

One of Durham Hens' standout features is their exceptional customer service. The team consists of knowledgeable professionals who are passionate about poultry. They offer expert guidance and support to customers, helping them make informed decisions about chicken breeds, housing, and overall care. Customer inquiries and concerns are promptly addressed via various channels, including email and phone. Durham Hens is committed to ensuring customer satisfaction throughout every step of the purchasing process.

Product Quality and Selection

Durham Hens takes pride in offering high-quality chickens sourced from reputable breeders. The birds are healthy, vaccinated, and raised in optimal conditions. With a wide selection of hybrid and purebred chickens, customers can choose breeds that suit their specific needs and preferences. In addition to chickens, Durham Hens provides a comprehensive range of poultry supplies, including feed, housing, and health products. The products offered are carefully selected to meet the standards of both backyard hobbyists and professional poultry keepers.

Website Usability

The Durham Hens website is well-designed and user-friendly. The homepage provides clear navigation to different sections, including chicken breeds, supplies, and information about the farm. The search function enables users to quickly find specific products or breeds. Each product page includes detailed descriptions, pricing, and availability. The website's loading speed is optimal, ensuring a smooth browsing experience for visitors. Durham Hens' intuitive website design enhances the overall user experience.

Returns and Exchanges

Durham Hens has a fair and customer-centric returns and exchanges policy. If customers receive damaged or incorrect products, they can contact the customer service team within a specified timeframe for resolution. However, due to the nature of live animals, returns or exchanges for chickens may be subject to specific conditions to ensure the well-being of the birds. It is recommended to review the return policy or contact customer service for detailed information regarding returns and exchanges.

Promotions and Discounts

Durham Hens frequently offers promotions and discounts, providing customers with cost-saving opportunities. These can include limited-time discounts on specific chicken breeds, bundle deals on supplies, or seasonal offers. Customers are encouraged to regularly check the website or subscribe to their newsletter for updates on promotions. By capitalizing on these opportunities, customers can save money while obtaining high-quality chickens and supplies.

Reputation

Durham Hens has gained a strong reputation within the poultry community for their commitment to sustainable and ethical practices. They have cultivated valuable relationships with both customers and breeders, earning praise for their transparency, professionalism, and dedication to animal welfare. Positive reviews and testimonials from satisfied customers reflect the trust and credibility Durham Hens has built over the years. Their reputation as a reliable and reputable poultry farm is well-established.

Payment Options

Durham Hens offers multiple payment options to ensure convenience for customers. Accepted payment methods include major credit/debit cards, PayPal, and bank transfers. The secure online payment process guarantees the safety of customers' personal and financial information. With a variety of payment options available, customers can choose the method that best suits their preferences.

Loyalty Programs

Currently, Durham Hens does not offer a specific loyalty program. However, they do value their customers' loyalty and often provide special offers and discounts to repeat buyers. By subscribing to their newsletter or following them on social media, customers can stay informed about exclusive deals and promotions.

Customer Reviews

Customer reviews and testimonials play a crucial role in highlighting the positive experiences customers have had with Durham Hens. Many reviews praise the superior quality of their chickens and the knowledgeable support provided by the team. Customers appreciate the transparency and honesty displayed during the purchase process. Their experiences reinforce the trustworthiness and expertise of Durham Hens as a reliable poultry supplier.

Community Involvement

Durham Hens actively engages with the poultry community, demonstrating their commitment to fostering knowledge sharing and promoting responsible chicken keeping. They participate in various community events, including poultry shows, exhibitions, and workshops. Durham Hens also contributes valuable content to online forums and social media groups, providing guidance and support to chicken owners of all levels. Their active involvement in the community adds to their credibility and expertise.

Shipping and Costs

Durham Hens provides shipping services across the United Kingdom. The shipping costs depend on factors such as location and the size of the order. While they strive to offer competitive shipping rates, customers in remote areas or certain regions may experience higher delivery costs. However, the additional cost is often outweighed by the quality of the chickens and supplies received. Durham Hens ensures that all shipments are properly packaged to minimize stress and maintain the well-being of the animals during transit.

In conclusion, Durham Hens is a reputable poultry farm offering a wide range of high-quality chickens and supplies. Their dedication to sustainable and ethical practices, coupled with exceptional customer service and expertise, sets them apart from competitors. Though pricing may be slightly higher, the value for money is justified considering the quality of the products and support received. The user-friendly website, seamless purchasing process, and positive customer reviews contribute to an excellent overall user experience. Durham Hens' involvement in the poultry community further enhances their credibility and authority. By prioritizing the welfare of their birds and customer satisfaction, Durham Hens has established itself as a trusted and reliable source for all poultry-related needs.