Users Voice for Dvf

97% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
3% users rated Excellent
Pie Chart Review Representation for Dvf
Dvf Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 15 Feb 2019

Last updated by on 08 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Aug 2022 1.3 4 1.1 5 4.8 4.4
Sep 2022 5 4.4 1.4 5 3.9 4.4
Oct 2022 5 4.6 1 1 4.7 4.4
Mar 2023 1 4.2 5 5 3.8 2.7
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Detailed Dvf Review by

Introduction:

Dvf.com is the official website of Diane von Furstenberg, a fashion brand known for its iconic wrap dresses and graphic prints. The website offers a range of clothing, accessories, and shoes for women. With its bold and contemporary designs, DVF has become a popular choice among fashion-conscious women worldwide.

Pros and Cons:

Pros: DVF offers a wide range of fashionable clothing and accessories, with a focus on quality and style. The website has a sleek and user-friendly interface, making shopping an easy and enjoyable experience. DVF also offers free shipping and returns within the US, and the pricing is competitive. Cons: DVF products can be expensive, and some customers have reported issues with shipping and delivery.

User Experience:

Dvf.com provides a seamless user experience, with a clean design that is easy to navigate. The website features high-quality images and detailed product descriptions, enabling customers to make informed purchase decisions. The website also has a search function that allows customers to easily find the products they are looking for.

Pricing and Value for Money:

DVF prices are generally higher compared to other fashion brands. However, the brand offers products that are well-made and have a unique design, making them a good value for the money.

Alternatives:

The alternatives to DVF are other fashion brands that offer similar products. Some of these brands include Rebecca Minkoff, Tory Burch, and Kate Spade.

Customer Service:

DVF has a dedicated customer service team that is available to answer customer questions and concerns. The team is responsive and helpful, and they strive to resolve any issues quickly and efficiently.

Product Quality and Selection:

DVF products are of high quality, with an emphasis on style and design. The brand offers a wide selection of clothing, accessories, and shoes, with new products added regularly to keep up with the latest fashion trends.

Website Usability:

Dvf.com has a user-friendly interface that makes shopping easy and enjoyable. The website is well-organized, with clear categories and menus that allow customers to quickly find what they are looking for.

Returns and Exchanges:

DVF offers free returns and exchanges within the US. However, international customers may be responsible for shipping fees and taxes.

Promotions and Discounts:

DVF offers promotions and discounts on a regular basis. Customers can sign up for the company's newsletter to receive notifications of sales and other special offers.

Reputation:

DVF has a solid reputation as a fashion brand, with a strong focus on quality and design. The brand has been around for decades and has maintained a loyal customer base.

Payment Options:

DVF accepts a variety of payment options, including credit cards, PayPal, and Apple Pay.

Loyalty Programs:

DVF does not currently offer a loyalty program. However, customers can sign up for the company's newsletter to receive exclusive offers and updates.

Customer Reviews:

DVF has a mix of positive and negative customer reviews. Some customers have reported issues with shipping and delivery, while others have praised the quality and design of the brand's products.

Community Involvement:

DVF is involved in various community initiatives, including supporting women's organizations and sponsoring events that promote female empowerment.

Shipping and Costs:

DVF offers free shipping within the US. International customers may be responsible for shipping fees and taxes. The costs of shipping and taxes vary depending on the destination country.

Dvf Recent User Reviews

User Rating

👤

Reviewer Name: sarah chelton

Review Submission Date: 2022-06-08

Review Title: Shocking lack of communication
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Review Description: Shocking lack of communication. Spent £1000 on two dresses for the weekend. Trying to find out the status of the order is impossible as noone responds to email and no response to my calls. Where are my dresses? Who knows.

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Reviewer Name: Nancy l

Review Submission Date: 2022-06-08

Review Title: If I could give no star I would… bad…
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Review Description: If I could give no star I would… bad online shopping experience. Zero service. Bought an item online 8 days ago, no update. I dont know where the item is….

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Reviewer Name: Frances Wain

Review Submission Date: 2022-05-07

Review Title: Faultless all round
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Review Description: Ordered a dress on Thursday evening with standard shipping, received confirmation of dispatch on Friday and then courier delivered on Saturday! Amazingly quick and efficient service and comms. Plus the dress is gorgeous and exactly as described. I’m very pleased, thank you DVF.

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Reviewer Name: sandrine pisoni

Review Submission Date: 2021-06-07

Review Title: Awfull expérience…
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Review Description: Awfull expérience i put an order nearly 3 weeks ago.They sent me thé e-mail with thé order confirmation and three days after i riecieved another e-mail telling me my order has been refund without further informations...Two weeks later still dont have thé money on my account.I Tried to reach several Times thé costumer service Who mostly dont answer and When they do explain that thé problèm is my bank !!!! Which is not!!!My bank tells me that they dont even see that a refund was Made!!!!Horrible company even more thiefs!!!Shame on You!!

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Reviewer Name: Stella

Review Submission Date: 2021-05-07

Review Title: Very poor customer service never answer…
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Review Description: Very poor customer service never answer emails

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Reviewer Name: mits

Review Submission Date: 2020-11-29

Review Title: Horrible customer service
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Review Description: Horrible customer service. No return confirmations, email/phone answers, or refund after 20 days since they have received my return. I had to report a dispute to my credit card company to deal with them. Don't know how they are doing business in US like this.

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Reviewer Name: Happy customer

Review Submission Date: 2020-11-14

Review Title: Poor service
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Review Description: Poor service. A month later I assume my Order won’t arrive. Customer service has not been helpful and has taken 2 weeks to respond. Not impressed.

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Reviewer Name: Khush

Review Submission Date: 2020-11-10

Review Title: Terrible beware!
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Review Description: Terrible. None of my dresses arrived. Contacted them via email and phone no response. Can’t believe they behave like this!

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Reviewer Name: Philippine Domange

Review Submission Date: 2020-10-30

Review Title: Terrible experience
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Review Description: Terrible experience. Told me my package would arrive in 2-4 days, it never arrived. No email confirmation regarding the shipping. I emailed their customer service 48H ago, never got an answer ... Customer Happiness is key to your success DVF.

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Reviewer Name: Didi Bass Sebo

Review Submission Date: 2020-10-25

Review Title: Buyer beware
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Review Description: Ordered a dress online. Dress was delivered to wrong address in wrong state. I have called, messaged, and emIled dvf and no one replies. Terrible.