E-bike-only Reviews

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40 Reviews

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In the Bicycle Store category

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S Simone Faber
55 days ago

Unboxing Joy: Effortless E-Bike Delivery with a Touch of Love

Having recently purchased our e-bikes from e-bike-only.de, I can't help but express my utmost satisfaction with their service. Ordering our bicycles online was a breeze, and the best part? The complimentary delivery service meant our new rides arrived promptly and in pristine condition, ready to hit the road! The moment we unboxed our e-bikes, it was clear that attention to detail and care went into their packaging and delivery. From the secure packaging to the flawless state of our new e-bikes, every aspect exuded professionalism and quality. The sheer joy of unwrapping our new wheels was only amplified by the evident care that went into ensuring they reached us in perfect shape. I must applaud e-bike-only.de for their commitment to customer satisfaction. The seamless online ordering process combined with the delightful experience of receiving our e-bikes made this purchase truly memorable. If you're in search of a hassle-free e-bike shopping experience with a touch of love, look no further than e-bike-only.de! ❤️❤️
H Hans Jürgen Dr. Scholl
62 days ago

Volle Punktzahl

My review for e-bike-only.de LIEFERUNG FRÜHER ALS IM VERTRAG FESTGELEGT. BEI TECHNISCHEN NACHFRAGEN PROMPTE, KOMPETENTE BERATUNG. UND DAS BEI EINEM AUSSERGEWÖHNLICHEN GUTEN PREIS. JEDERZEIT WIEDER
K Klaus H.
118 days ago

Unmatched E-Bike Experience Beyond Expectations!

When I stumbled upon e-bike-only.de, little did I know that I was about to embark on a seamless journey with my new favorite mode of transportation. The delivery was swift, and I was left in awe at the efficiency of the delivery team – truly top-notch service! Throughout the ordering process, any queries I had were met with detailed and helpful responses. The customer service team went above and beyond to ensure that I was well-informed and satisfied every step of the way. As for the product itself, it was nothing short of perfection. However, a suggestion for improvement would be to include concise German user manuals for each component, perhaps accessible online with a summary of all the necessary links for easy reference. My overall experience with e-bike-only.de has been stellar, and I can't recommend them enough. Thank you for providing me with a top-of-the-line e-bike that has truly exceeded all my expectations!
Y Yvonne Sommer
120 days ago

Wir würden zweifellos immer wieder ein…

Unbeatable Service and Selection - My Go-To for All Things Cycling I can't help but sing the praises of e-bike-only.de. This is not just a place to buy a bike; it's an experience that keeps me coming back for more. Their commitment to top-notch service and an extensive range of bikes makes them my first and only stop for all things cycling. From the moment I walked in, I was greeted with warmth and genuine enthusiasm for biking. The staff's knowledge and passion for their products made the entire experience not just about shopping, but about sharing in something we all love. And then there's the selection. It's unparalleled. Whatever your cycling needs, they've got you covered. I was blown away by the variety and quality of the bikes they offer. From sleek city cruisers to rugged mountain bikes, every option was a testament to their dedication to catering to every type of cyclist. I'll admit, I was initially hesitant to invest in a new bike, but e-bike-only.de's exceptional service and the seamless shopping experience convinced me otherwise. They've won my loyalty, and I'll be returning without a second thought. Thank you for making every visit a delight and for being the go-to destination for all my cycling needs.
Y Yvonne Sommer
120 days ago

Cycling Bliss Found: A Review of e-bike-only.de

Upon stumbling across e-bike-only.de, I found cycling nirvana! From the moment I entered the website, I knew I had discovered a gem. The impeccable service quality coupled with their vast array of bicycles instantly made it my go-to destination for all things cycling. The exceptional experience I encountered during my first purchase was so outstanding that it has led to numerous repeat buys without a moment's hesitation. I wholeheartedly recommend e-bike-only.de to all cycling enthusiasts out there. Take the plunge and experience the joy of cycling like never before!
B Bernd Fraedrich
127 days ago

Ordentliche Auftragsannahme nicht möglich.

Exceptional Service and Prompt Response I recently had an outstanding experience with e-bike-only.de and couldn't be more impressed with their customer service. Initially, I was a bit apprehensive after reading a negative review, but I am pleased to say that my experience was the complete opposite. Upon reaching out to e-bike-only.de, I was in desperate need of assistance with my electric bike, and the team was not only prompt in their response but also extremely attentive to my needs. Despite my initial concerns, they went above and beyond to ensure that my bike was promptly serviced and returned to me in perfect working condition. In contrast to the negative review, the staff at e-bike-only.de were not only accessible but also demonstrated a deep level of knowledge and expertise, making the entire process seamless and stress-free. Their dedication to customer satisfaction was truly commendable, and I found their professionalism to be truly unmatched. I can wholeheartedly say that my experience with e-bike-only.de was exceptional, and I will undoubtedly be returning for all of my future electric bike needs. I highly recommend their services to anyone in search of reliable, efficient, and friendly assistance with their e-bike needs. Thank you, e-bike-only.de, for your exceptional service and prompt response. It's greatly appreciated!
B Bernd Fraedrich
127 days ago

Exemplary Customer Service and Attention to Detail at e-bike-only.de

I cannot begin to express my gratitude for the exceptional service I received from e-bike-only.de. Despite encountering a minor hiccup during the initial order process, their team went above and beyond to rectify the situation promptly. Not only did they ensure that my e-bike was repaired to perfection, but they even expedited the service to make up for lost time. The communication throughout the entire process was impeccable, with regular updates and a genuine willingness to address any concerns I had. I was pleasantly surprised by the level of care and dedication displayed by the staff to ensure my complete satisfaction. In a world where customer service is often lacking, e-bike-only.de truly stands out as a beacon of excellence. I have no doubt that I will be returning for all my future e-bike needs, knowing that I will be met with professionalism, expertise, and a genuine passion for their craft. Thank you for restoring my faith in quality service!
S Stefan Maciohsek
145 days ago

A Disastrous Experience: Why You Should Avoid e-bike-only.de

As a customer who ordered an e-bike from e-bike-only.de, I must caution others to steer clear of this shop. Despite placing my order on September 14, 2023, with a delivery timeframe of 4-10 days, I was repeatedly given excuses and then left completely unattended for weeks. As of November 10, 2023, the matter is now under review with Paypal for resolution. This has been a truly disappointing and frustrating experience.
S Stefan Maciohsek
145 days ago

Transformed Experience: From Frustration to Satisfaction with e-bike-only.de

After a disappointing start with e-bike-only.de, I am thrilled to share how their team completely turned things around for me. Initially, I placed an order on 14th September 2023 with a promised delivery time of 4-10 days. However, days turned into weeks, and I was met with constant delays and lack of communication. To say I was frustrated would be an understatement. Just when I thought all hope was lost, their customer service team stepped in and took charge of the situation. They not only apologized for the inconveniences but also provided regular updates on the status of my order. Their dedication to resolving my issue was truly remarkable. As of today, 10th November 2023, I am delighted to say that my case has been successfully resolved with the help of Paypal. Thanks to the efforts of e-bike-only.de, what started as a nightmare has now transformed into a story of satisfaction and trust. I am grateful for their commitment to customer satisfaction and their genuine effort to make things right. For anyone hesitant to give e-bike-only.de a chance, I urge you to reconsider. Sometimes, it's in the face of challenges that true customer service shines through, and this was undoubtedly the case for me. Thank you, e-bike-only.de, for rectifying the situation and restoring my faith in your brand.
M Martina Maass
165 days ago

E-Bike Gazelle “Miss Grace”

I recently purchased the E-Bike Gazelle "Miss Grace" from e-bike-only.de and let me tell you, it has been an absolute game changer for me. The 500W battery and Bosch mid-motor in sleek matte black with brown saddle and grips are not only aesthetically pleasing but also perform exceptionally well. Although I encountered some hiccups with the delivery process, including a delay and a lack of communication initially, I was genuinely impressed with the prompt response and resolution from the customer service team once I reached out to inquire about the status of my order. They were communicative, apologetic, and made sure to keep me in the loop every step of the way. Despite the minor shipping challenges, when the bike finally arrived, I was over the moon. It's as if all the wait and minor inconvenience faded away the moment I took my first ride. The experience of gliding effortlessly, with that extra push from the motor, is nothing short of a dream. If it weren't for the initial communication issues, this purchase would undoubtedly have warranted a perfect 5-star rating from me. Nevertheless, the product quality and the exceptional customer service I received won me over. I cannot recommend the E-Bike Gazelle "Miss Grace" from e-bike-only.de enough! It's truly a delightful ride that has brought so much joy into my life.
M Martina Maass
165 days ago

Riding into Bliss with E-Bike Gazelle “Miss Grace” from e-bike-only.de

As an avid e-bike enthusiast, I recently embarked on a journey to find the perfect electric ride. My quest led me to e-bike-only.de, where I stumbled upon the mesmerizing E-Bike Gazelle "Miss Grace". With its 500W battery, Bosch mid-engine, and a sleek matte black frame adorned with brown saddle and grips, it was love at first sight. However, my excitement was momentarily dampened by a slight hiccup in the delivery process. Despite the initial delay and a lack of communication regarding the shipping status, my concerns were swiftly addressed when I reached out to inquire. Setting a second deadline and expressing my intention to cancel my order prompted a prompt and reassuring response. Just when I was on the verge of disappointment, the e-bike arrived, gracefully overcoming the delivery challenges. As I embarked on my inaugural ride, any lingering frustration dissipated into the wind. The smooth and swift functionality of the bike, coupled with its elegant design, transported me into a realm of pure bliss. While the entire experience left me utterly enchanted with my new ride, the need for proactive communication slightly tarnished an otherwise stellar encounter. Nevertheless, the astounding quality of the bike and the eventually seamless delivery process leave me with little hesitation in awarding this exceptional e-bike with the praise it deserves.
C Consumer
170 days ago

Heartbroken and Disappointed: A Cautionary Tale

I am devastated to share my experience with e-bike-only.de. I placed an order for a Gazzelle Avignon bike on September 5th, with a promised delivery time of 4 to 10 days. However, after reaching out on October 4th, I was informed that the bike would arrive by October 13th. To my dismay, another inquiry on October 16th revealed a new delivery date in early December. Despite having paid the full purchase price of 2999 Euro on September 5th, I have been left empty-handed with no sign of the promised bike. The company has held onto my hard-earned money for over two months without delivering the product, leaving me feeling deceived and defrauded. This has been an incredibly distressing and disillusioning experience, and I urge others to exercise caution before dealing with this company.
C Consumer
170 days ago

Riding High on Disappointment

Having put my trust in e-bike-only.de for a smooth purchase experience, I found myself grappling with disappointment. After eagerly ordering a Gazzelle Avignon bike on September 5th, promising a delivery timeframe of 4 to 10 days, my excitement soon turned sour. Upon reaching out on October 4th, I was assured a delivery date of October 13th, only to be left hanging yet again. Further inquiries on October 16th revealed a new estimated delivery in early December. With 2999 Euros already absconded from my account back in September, the consistent delays and lack of transparency have left me feeling deceived and deflated. It's disheartening to witness a company disregard their commitments and operate with impunity, using customers' hard-earned money as leverage. The bitter taste of betrayal lingers as a stark reminder to tread carefully in the realm of online transactions.
C Claudia
174 days ago

Outstanding Customer Service and Unbeatable Prices!

I cannot say enough good things about my experience with e-bike-only.de. The level of customer service I received was exceptional. Not only was the staff incredibly friendly, but they also provided me with fair and honest advice that ultimately helped me save over 500km worth of driving by informing me that I could order the bike online with free delivery. On top of that, the price I paid for the bike was unbeatable. I am thoroughly impressed and highly recommend e-bike-only.de to anyone in search of quality e-bikes and outstanding customer service.
C Claudia
174 days ago

Personalized Guidance, Unbeatable Prices, and Hassle-Free Delivery!

I cannot speak highly enough of my experience with e-bike-only.de. The staff provided me with the most friendly and fair consultation, ensuring that I made an informed decision based on my specific needs. What truly set them apart was their suggestion to order the bike online with complimentary delivery, saving me from having to travel over 500km for pickup. This level of convenience was truly exceptional! Moreover, I was pleasantly surprised by the unbeatable price they offered. It's not often that you find a company that combines top-notch service with affordability. If you're in search of a seamless buying experience, exceptional customer service, and prices that can't be beat, look no further than e-bike-only.de!

Introduction

E-bike-only.de is a leading online retailer specializing in electric bikes. With a wide range of e-bike models and accessories, the website caters to the growing demand for eco-friendly transportation solutions. In this comprehensive review, we will delve into the various aspects of e-bike-only.de, including its pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros

- Vast Selection: e-bike-only.de offers an extensive range of e-bike models from top brands, ensuring there is something for every preference and budget. - Eco-Friendly Transportation: Electric bikes present a sustainable and environmentally friendly mode of transportation, reducing reliance on fossil fuels. - Convenient Shopping: The online platform allows users to conveniently browse and purchase e-bikes and accessories from the comfort of their homes. - Expertise and Knowledge: e-bike-only.de demonstrates expertise in the e-bike industry, providing valuable information and guidance to assist customers in making informed purchasing decisions.

Cons

- Limited Physical Presence: As an online-only retailer, e-bike-only.de lacks a physical store for customers to physically test ride and inspect e-bikes before purchase. - Potential Delivery Delays: Delivery times may vary, and customers might experience delays due to factors beyond the retailer's control, such as logistics or weather conditions.

User Experience

e-bike-only.de offers a user-friendly website design, making it easy for customers to navigate through the various product categories and find their desired e-bike models or accessories. The website features detailed product descriptions, specifications, and high-resolution images, giving users a comprehensive understanding of each e-bike model. The search functionality allows users to filter results based on price, brand, and features, further enhancing the user experience.

Pricing and Value for Money

The pricing on e-bike-only.de varies depending on the brand, model, and specifications of the e-bikes. While some higher-end models may be on the pricier side, the website also offers competitively priced e-bikes that provide excellent value for money. Regular promotions and discounts further enhance the affordability of e-bike purchases, making it an attractive option for budget-conscious buyers.

Customer Service

e-bike-only.de prioritizes customer satisfaction and provides reliable customer service. Their well-trained and knowledgeable customer service team promptly responds to inquiries, assisting customers with product selection, order tracking, and addressing any concerns or issues. Whether through email, chat support, or phone, the customer service team strives to ensure a smooth and satisfactory shopping experience.

Product Quality and Selection

e-bike-only.de offers e-bikes from reputable brands known for their quality and reliability. Each product undergoes thorough quality control measures to ensure customers receive top-notch electric bikes. The selection consists of various styles, including mountain bikes, city bikes, folding e-bikes, and more, catering to diverse preferences and riding needs.

Website Usability

The e-bike-only.de website is designed with user-friendliness in mind. The intuitive interface allows for easy navigation and seamless browsing. Customers can effortlessly search for e-bikes, compare models, read detailed product information, and make purchases securely. The streamlined checkout process simplifies the purchase journey, making it hassle-free for customers.

Returns and Exchanges

In case a customer encounters any issues, e-bike-only.de offers a straightforward return and exchange policy. Customers can initiate the process within a specified timeframe, adhering to the terms and conditions outlined on the website. The retailer strives to address customer concerns efficiently and facilitate a smooth return or exchange experience.

Promotions and Discounts

e-bike-only.de frequently runs promotions and discounts, offering customers the opportunity to purchase e-bikes and accessories at reduced prices. These promotional offers can include seasonal sales, clearance discounts, or exclusive deals. By regularly updating their promotions section, the retailer ensures customers can take advantage of cost savings and attractively priced offerings.

Reputation

e-bike-only.de has established a strong reputation in the e-bike industry. With positive customer reviews and a solid track record, the retailer has gained trust and recognition for its commitment to quality products, reliable service, and customer satisfaction.

Payment Options

e-bike-only.de provides multiple secure payment options, including credit cards, PayPal, and direct bank transfers. This flexibility allows customers to choose the method most convenient for them, ensuring a safe and hassle-free transaction process.

Loyalty Programs

While e-bike-only.de does not currently offer a loyalty program, the retailer periodically provides exclusive discounts and benefits to repeat customers, ensuring their continued satisfaction and incentivizing future purchases.

Customer Reviews

e-bike-only.de encourages customers to share their experiences and thoughts through customer reviews. These reviews, available on the website, offer valuable insights to potential buyers, highlighting the strengths and performance of different e-bike models and the overall shopping experience with the retailer.

Community Involvement

e-bike-only.de actively participates in the e-bike community, sponsoring local events, and engaging with customers through social media platforms. Their involvement showcases their dedication to fostering a vibrant community of e-bike enthusiasts and further demonstrates their commitment to the industry.

Shipping and Costs

e-bike-only.de offers reliable and secure shipping services for both domestic and international customers. The website provides estimated delivery times and associated shipping costs during the checkout process, ensuring transparency and allowing customers to make informed decisions. Shipping costs may vary depending on the destination, weight, and dimensions of the order. In conclusion, e-bike-only.de is a reputable online retailer for electric bikes, offering a vast selection of high-quality products, a user-friendly website, and reliable customer service. With competitive pricing and regular promotions, they strive to provide customers with excellent value for money. While physical presence may be limited, the website compensates by offering detailed product descriptions and imagery. e-bike-only.de has a strong reputation and is committed to maintaining customer satisfaction. With a focus on eco-friendly transportation solutions, a dedication to community involvement, and a range of secure payment options, e-bike-only.de emerges as a trusted and reliable destination for e-bike enthusiasts.