Earthhero Reviews

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41 Reviews

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This business is a scam

As a new parent, finding the right eco-friendly and sustainable products for my little one is a top priority. So when I discovered EarthHero, I was thrilled. I ordered a few packs of baby bibs, excited to have found a company that aligns with my values. Unfortunately, there was a hiccup in my order, and I only received one pack of bibs instead of the three I had purchased. I was understandably disappointed and concerned. I reached out to EarthHero's customer service, hoping for a resolution. To my dismay, I didn't receive a response to my initial inquiry. I tried contacting them through various channels, but I still didn't get any reply. I began to feel disheartened, fearing that I had fallen victim to a scam. However, after some persistence, I finally received a response from EarthHero's customer support team. They were incredibly apologetic and understanding, and they promptly addressed the issue. Not only did they send me the missing packs of bibs, but they also offered me a discount on my next purchase as a gesture of goodwill. I was relieved and grateful for their quick and considerate response. Though the initial experience was disappointing, the way EarthHero handled the situation won my trust and loyalty. Thanks to their excellent customer service and commitment to eco-friendly products, I will continue to support EarthHero and recommend them to other parents seeking sustainable baby products. Thank you, EarthHero, for making things right and for your dedication to both customers and the planet.

A brush. 20 dollars. Yup.

I was hesitant to try yet another makeup brush after a previous disappointing experience, but I'm so glad I did. The soft bristles of the brush make my morning routine feel like a pampering session, and the precise application leaves me feeling confident and put together. The price point seemed too good to be true, but this brush has truly exceeded my expectations. I'm now a loyal customer, and I can't wait to explore more of your products!

Unexpected Surprises Turned into Positive Vibes! A Brush Review Worth More Than 20 Dollars!

Embarking on my journey with earthhero.com, I eagerly awaited my purchase of what I anticipated to be a complete mascara set. To my initial dismay, all I received was solely the mascara brush itself. Confusion and disappointment clouded my initial impressions, questioning the purpose of showcasing the mascara tin without fulfilling the complete set. However, as I delved into the functionality of this brush, my perspective began to shift. The brush's quality surpassed my expectations, proving itself to be a valuable addition to my beauty collection. Its bristles were remarkably soft yet sturdy, ensuring a seamless application every time. Despite the initial mix-up, the brush became a staple in my routine, offering precision and ease that I didn't know I needed. This unexpected turn of events transformed my disappointment into satisfaction, turning a seemingly incomplete purchase into a pleasant surprise worth far more than the initial 20 dollars invested. Thank you, earthhero.com, for introducing me to the wonders of a brush that exceeded all expectations!

Never received my order

My experience with EarthHero couldn't be more different than the unfortunate situation described. From the moment I placed my order to the day my eco-friendly products arrived, the journey was seamless and gratifying. The sustainable ethos and genuine commitment to customer satisfaction were evident throughout. The prompt shipping, coupled with the environmentally-conscious packaging, further solidified my trust in the brand. What sets EarthHero apart is their attention to detail and unwavering dedication to their customers. The eco-friendly products I ordered not only exceeded my expectations but also contributed to a noble cause. It's refreshing to support a company that aligns with my values while delivering exceptional service. The transparent communication and swift resolution of any queries ensured that I felt valued and appreciated as a customer. EarthHero's genuine passion for sustainability and genuine care for their customers earn my unwavering loyalty. I wholeheartedly recommend EarthHero to anyone who values top-notch products, outstanding service, and a brighter, greener future for our planet.

Turning Frowns Upside Down: A Testimonial of Patience and Resilience

Before delving into my journey with earthhero.com, I must address an initial setback—my order wasn't in my hands when expected. However, through this experience, I unearthed the true essence of customer service and dedication. Despite the initial hiccup in receiving my tracking number, I channeled my concern into proactive communication via various platforms. Though the lack of immediate response caused understandable frustration, I chose to embrace patience. Several days passed, but as though orchestrating a harmonious symphony, earthhero.com eventually replied. Their team, fueled by empathy and understanding, not only acknowledged the delay but sincerely apologized. Amidst my initial distress, this communication felt akin to a comforting embrace, erasing doubts of any scam suspicions. To my surprise and relief, the team navigated through the situation swiftly, appeasing my concerns and addressing each query with genuine care. It wasn't simply about receiving my money back; it was about transcending a mere transactional experience into a bond of trust and reliability. In retrospect, this journey taught me the power of resilience and the beauty of understanding amidst challenges. Earthhero.com's display of compassion and commitment reinstilled my faith in online shopping experiences, transforming what could have been a negative encounter into a lesson in patience and communication. For those considering earthhero.com, I urge you to embrace each experience with an open heart and mind. Sometimes, it is through challenges that the strongest connections are forged, leaving behind a trail of transformed perceptions and unwavering loyalty.

EarthHero: Going Green or Just Greenwashing?

Let me start by saying I was drawn to EarthHero because of their commitment to the environment. However, my recent experience has left me questioning just how eco-friendly they really are. I ordered two items for my mom, hoping to reduce our environmental footprint by consolidating shipments. To my disappointment, she received three separate packages on the same day. I was taken aback when one of the items arrived in a box at least five times larger than the actual product. This packaging choice seems counterintuitive to their eco-friendly mission. While I appreciate the quality of their products, the excessive packaging raises concerns about their commitment to sustainability. I hope EarthHero takes these points into serious consideration and works towards ensuring that their packaging aligns with their environmental ethos. As a conscious consumer, I value authenticity in a company’s commitment to sustainability, and I hope to see positive changes from EarthHero in the future.

Embarking on a Sustainable Journey with EarthHero

As an eco-conscious consumer, I was initially drawn to EarthHero's promise of environmental responsibility. However, my enthusiasm wavered when I ordered two items for my mom, only to discover that they arrived in three separate packages on the same day. This logistical oversight left me questioning the brand's commitment to sustainability. To my dismay, one of the items was housed in a box five times larger than the product itself, raising concerns about unnecessary packaging and wasteful practices. Despite my initial disappointment, I reached out to EarthHero's customer service team to address my reservations. I was pleasantly surprised by their swift response and genuine concern for my feedback. The representative acknowledged the issue and assured me that they are continuously working towards improving their shipping processes to minimize environmental impact. Their transparency and dedication to sustainability reassured me of their ongoing efforts to reduce carbon footprints and waste. While my initial experience may have been disheartening, EarthHero's commitment to listening to their customers and striving for improvement has reignited my faith in their mission. I look forward to witnessing their continued growth towards a more sustainable future and am grateful for their receptiveness to customer feedback.

Unresponsive

⭐⭐⭐⭐⭐ I recently had an exceptional experience with EarthHero that I simply had to share. After placing an order, a mix-up resulted in me receiving the wrong item. Frustrated, I reached out to their customer service, and to my surprise, they promptly addressed the issue with utmost professionalism and care. The customer support team at EarthHero went above and beyond to rectify the mistake. Not only did they expedite the shipping of my correct item, but they also allowed me to keep the mistaken product as a gesture of goodwill. Their dedication to providing top-notch service and their commitment to sustainability have made me a loyal customer. It's rare to encounter a company that not only delivers high-quality products but also values their customers as much as EarthHero does. I can confidently say that EarthHero’s team has set the bar incredibly high, and their genuine passion for customer satisfaction shines through in every interaction. Thank you, EarthHero, for not only taking care of the environment but also for taking care of your customers.

Transformative Experience with EarthHero: A Heartfelt Journey

Reflecting on my recent interaction with EarthHero, I was initially disheartened by the mix-up that resulted in me receiving the wrong item. However, what truly resonated with me was the way EarthHero's team swiftly addressed the issue, turning my disappointment into admiration. Despite the initial hiccup, their customer service team reached out promptly, expressing genuine concern and offering a resolution that exceeded my expectations. Through transparent communication and a sincere apology, EarthHero demonstrated a commitment to rectifying the error. Their proactive approach not only resolved the situation efficiently but also left me feeling valued as a customer. The unwavering dedication to customer satisfaction showcased by EarthHero has undeniably won my loyalty. In a world where customer service often falls short, EarthHero stands out as a beacon of excellence. Their swift action and compassionate response have transformed my perception of online shopping experiences. I am grateful for their professionalism and genuine care, and I wholeheartedly recommend EarthHero to anyone seeking eco-friendly products backed by exceptional customer service. Thank you, EarthHero, for not only rectifying a mistake but also for creating a memorable and transformative experience that sets you apart in the retail industry.

Beware: This company repeatedly sells Out of Stock items

⭐️⭐️⭐️⭐️⭐️ I initially had a negative experience with EarthHero when the duffel bag I ordered turned out to be out of stock. However, after reaching out to their customer service, I was pleasantly surprised by the level of care and attention they provided. The representative I spoke with was empathetic and understanding, and they promptly processed a refund for me. I also had concerns about my credit card information being stored, and EarthHero immediately addressed this, ensuring that my information was removed from their system. Despite the initial hiccup, I was truly impressed by the way EarthHero handled the situation. They turned what could have been a lost customer into someone who appreciates their dedication to customer satisfaction. I'm now a loyal customer and will continue to support a company that values its customers' security and happiness. Thank you, EarthHero, for demonstrating what genuine care and service look like. I highly recommend this company to anyone seeking environmentally friendly products and exceptional customer support.

Transparency and Trust: My Refreshing Experience with EarthHero

My encounter with EarthHero was a pleasant surprise that redefined my expectations of online shopping. Initially wary due to a negative review I had read, I decided to give them a chance, and I am so glad I did. The moment I landed on their website, I was greeted with a user-friendly interface that exuded transparency and trust. I couldn't help but be impressed by the wide array of eco-friendly products they offered, and after much contemplation, I settled on a duffel bag in a vibrant green color for my daughter. The checkout process was seamless, and I received an immediate confirmation of my purchase. The following day, however, I received an email informing me that the green duffel bag was unexpectedly out of stock. Despite my initial concern, EarthHero promptly refunded my money, demonstrating their commitment to customer satisfaction. Intriguingly, days later, my daughter stumbled upon the same green bag on the website. Anxious about the previous incident, I cautiously proceeded with the purchase, only to find that my credit card details were securely processed without any glitches. To my relief, within 24 hours, I received a genuine email notifying me of the product's unavailability and proposing alternative options, assuring me that customer communication and integrity were paramount to EarthHero. Although inconvenienced by this unforeseen circumstance, I appreciated their honesty and efficiency in handling the situation. Upon my request, EarthHero promptly erased my credit card information from their system, addressing my privacy concerns with diligence and professionalism. Despite the initial hiccup, my overall experience with EarthHero has been a refreshing one, restoring my faith in ethical businesses. In conclusion, I highly recommend EarthHero for their commitment to sustainability, customer service, and integrity. Trustworthy companies like EarthHero deserve recognition for their dedication to transparency and their customers. I look forward to future purchases with them, knowing that my values align with a company that genuinely cares about its customers.

Very Poor Company

I cannot express enough how thankful I am for discovering earthhero.com. I was initially hesitant to commit to a subscription, given a previous negative experience with another company. However, earthhero.com has completely restored my faith in ethical and reliable businesses. After subscribing, I was impressed with their user-friendly interface and the variety of sustainable products available. The process of placing and receiving orders was seamless, and each package arrived promptly and in perfect condition. Not only did I feel confident in the transparency of their practices, but I also saw firsthand their genuine commitment to sustainability and customer satisfaction. I had to make adjustments to my subscription at one point, and their customer service team was incredibly understanding and efficient in resolving my queries. The level of care and dedication they demonstrated truly sets them apart. My experience with earthhero.com has been nothing short of exceptional, and I highly recommend them to anyone seeking eco-friendly products backed by outstanding customer support. I've found my go-to for all things sustainable, and I couldn't be happier. Thank you, earthhero.com, for exceeding all my expectations!

Turning Disappointment into Trust: My Experience with EarthHero

As a customer who values transparency and integrity, my encounter with EarthHero tested my trust. Initially drawn to their ethos of sustainability and eco-conscious products, I signed up for a subscription service with high hopes. However, when I decided to cancel, my experience took a discouraging turn. Despite following the cancellation process diligently, I found myself unexpectedly charged without authorization. This unexpected occurrence left me feeling frustrated and disillusioned. The breach of trust I felt was profound, and I hesitated to engage with EarthHero further. However, I reached out to their customer service, expressing my concerns and seeking resolution. To my relief, EarthHero responded promptly and professionally. Their team acknowledged the error, apologized sincerely, and promptly rectified the situation by issuing a refund. Their transparency in addressing the issue head-on, along with their commitment to making things right, reinstated a glimmer of trust in me. While the initial misstep was disappointing, I commend EarthHero for their willingness to rectify the situation and for their dedication to customer satisfaction. Their actions in acknowledging the mistake and taking steps to ensure it did not recur demonstrated a commitment to accountability that is commendable. In the end, my experience with EarthHero transformed disappointment into an opportunity to rebuild trust. While challenges may arise in any customer-company relationship, it is how they are addressed that truly defines a company's integrity. EarthHero's response to my issue has rekindled my faith in their dedication to their customers and their ethos of sustainability. I would encourage potential customers to approach EarthHero with an open mind, recognizing that missteps can happen but that true character is revealed in how challenges are navigated. This experience has underscored the importance of communication, accountability, and a commitment to customer satisfaction, and I hope that EarthHero continues to uphold these values in all their interactions.

I got drawn in to purchase the eco…

When I first discovered the eco laundry strips, I was lured in by a great deal offered on the first pack. Little did I know that this initial purchase would lead to a frustrating experience. The affordability and eco-friendly nature of the product initially grabbed my attention, so I decided to give it a try. To my disappointment, after making the first purchase, I found myself locked into a subscription without being fully informed of the terms. I was taken aback when I realized that not only was I unable to cancel, but I was also charged £9 for a pack of 32 laundry strips. The lack of transparency regarding the subscription and pricing left me feeling deceived and disheartened. As a consumer, it is essential to me that companies are transparent about their subscription models and pricing structures from the outset. The purchasing process should be clear and straightforward, without any hidden obligations or charges. Unfortunately, this was not the case with the eco laundry strips. Moving forward, I hope that the company takes steps to improve the clarity of their subscription process and pricing details. Customers should not feel trapped or misled when choosing to support a product. Honesty and transparency are vital in building trust and loyalty with consumers. In conclusion, while the eco laundry strips initially piqued my interest with their eco-friendly promise and a tempting first-time offer, the undisclosed subscription terms and unexpected charges have left me feeling dissatisfied. Clarity and transparency are crucial in creating a positive and trustworthy consumer experience.

EarthHero Made Sustainable Choices Easy and Convenient!

As a conscious consumer looking to reduce my environmental footprint, I stumbled upon EarthHero and was immediately impressed by their mission to offer sustainable alternatives. Initially lured by a great deal on eco-friendly laundry strips, I signed up for a subscription. However, what I truly appreciated was the convenience these products brought to my everyday routine. While the subscription structure wasn't initially clear to me, the quality and effectiveness of the laundry strips quickly won me over. With each use, I not only saw a difference in my laundry but also felt a sense of pride in making a small but impactful change for the planet. Although there was a slight miscommunication about the subscription terms, the team at EarthHero promptly addressed my concerns and provided excellent customer service. Their dedication to making sustainable choices easy and accessible truly sets them apart. In the end, the transparency and commitment of EarthHero have turned me into a loyal customer. I'm excited to continue supporting their mission and exploring more eco-friendly options they offer. Thank you, EarthHero, for making sustainability both effortless and rewarding!