Rate EaseMyTrip
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Rate EaseMyTrip
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4% users rated Poor
1% users rated Average
5% users rated Very Good
39% users rated Excellent
D
DLLM
A cunning company!!! Don’t buy flight ticket at their website
My review for easemytrip.com A cunning company!!! Don't purchase any flight ticket at this company!! I bought a round trip ticket from London to Hong Kong with cost GBP 568. However, I need to cancel the trip. Their system never stays the refund amount unless you apply cancellation. Once you apply it, they will reply email to you and say they only refund GBP 86 to you due to airline policy. My ticket price GBP 568 included GBP 368. This company incredibly forfeit all my tax paid even those I haven't depart from London!!!!! When I reply them to cancel my cancellation application, they said that I can't do it as the cancellation is proceeded. What I have to do is to confirm the refund amount GBP 86 by return e-mail and wait for money back to my account. They even amend the passenger details into another person to block me manage my booking via airline's website. When I tried to manage my booking thru airline's website by inputting my mobile and booking numbers, a window pops up and ask me to confirm the passengers had been changed. I asked help to the airline directly and settle it from airline support. Otherwise, my ticket will be transferred to another person without my approval! D
divya prajapati
Unforgettable Journey with easemytrip.com: A Customer’s Delightful Discovery
Let me start by saying that my experience with easemytrip.com was nothing short of extraordinary. From the moment I landed on their website, I was greeted by a user-friendly interface that made booking my trip a breeze. The seamless navigation and comprehensive search options helped me find the best deals, tailored to my preferences and budget. What truly set easemytrip.com apart for me was their exceptional customer service. Whenever I had a question or needed assistance, their support team was just a phone call away, providing prompt and personalized solutions. It felt like having a trusted travel companion by my side every step of the way. As I embarked on my journey, I was delighted to find that the accommodations and transportation arrangements exceeded my expectations. The attention to detail and the seamless coordination showcased easemytrip.com's commitment to customer satisfaction. Overall, my experience with easemytrip.com was not just about booking a trip; it was about embarking on an unforgettable journey filled with delightful discoveries and cherished memories. I highly recommend easemytrip.com to anyone seeking a hassle-free and unforgettable travel experience. B
B S
Patience Rewarded: A Journey of Trust Regained with Easemytrip.com
As a dedicated traveler, I recently encountered a hiccup with a pending refund on easemytrip.com. Feeling frustrated and skeptical about the whole process, I shared my experience in a previous review. To my surprise, soon after, I received a reassuring call from a representative, who empathetically listened to my concerns and assured me that they were addressing the issue promptly. With a blend of hope and skepticism, I patiently awaited the resolution, hoping for the best but fearing the worst given the unprofessionalism experienced previously. However, much to my delight, my long-overdue refund finally came through! It was a moment of relief and restored faith in the company. While challenges are inevitable in any business, what truly sets a company apart is their willingness to listen, learn, and rectify any mishaps. Easemytrip.com proved their commitment to customer satisfaction and went above and beyond to make things right. I now stand as a testament to the fact that perseverance and communication can truly bridge any gap, even in the world of online travel bookings. Kudos to easemytrip.com for turning my disappointment into a story of trust regained. Travelers, take note: patience and persistence do pay off, especially with a company willing to make things right. S
Sweta Mishra
Thank you vinisha
My review for easemytrip.com I have booked my package with easmytrip For the 1st time, my reason to book with them is it’s 100 percent owned by Indian. I had a great vacation, my coordinator was vinisha, she arranged everything so well, because of that it went so smooth and hassle free, we had some problem at Neil island I think they could have done better because that hotel at Neil island had no Wi-Fi, and no phone signal because of that we were having had time to connect with our taxi, other than that there was no problem with other stuff. I will definitely go with them again and will recommend others too. A
ABC
Fake app. Don’t book your tickets. They…
My review for easemytrip.com Fake app. Don't book your tickets. They won't give you refund on your bookings. S
Sanjay Gupta
Mis-managed company
My review for easemytrip.com Worst booking agency of India. Mismanaged company. Involved in fraudulent activities to cheat their customers. Unprofessional, irresponsible and negligent staff. Inhuman behaviour of their senior executives for their customers. Infected roots of this company at it's senior level. Never interested to resolve long pending issues. My funds over one lac stucked in this company. Never trust on this company. Escalated my complaint against this company at ministerial level/regulatory body. Not deserve even one star rating out of five P
Prajwal Kumble
Its worst booking site
My review for easemytrip.com Its worst booking site. As they will charge entire amount for cancelling the flights even if you cancel 1 month before the schedule. They are a rip off stay away. S
Sakthi Vel
A Remarkable Experience with easemytrip.com!
I can't express enough how grateful I am for the amazing customer service and support I received from easemytrip.com. I recently booked a flight from Nrt to Del and Del to Trv for a total fare of 48390 INR. Unfortunately, the Del to Trv leg was cancelled after my arrival in Del. Following easemytrip's guidance, I opted for a full refund. While the airline deducted a portion, I was disheartened to only receive 3030 INR. However, the easemytrip team went above and beyond to explain the situation, demonstrating empathy and understanding throughout. This extraordinary display of customer care has solidified my loyalty to easemytrip.com. I'm incredibly impressed and will continue to choose their services without hesitation. Y
Yashwant Sharma
Thank you so much *Pritika Srivastava*…
My review for easemytrip.com Thank you so much *Pritika Srivastava* ma'am for wonderful trip🙏🙏🙏🙏🙏🙏🙏. Really had a excellent trip with my better half where the car service and hotel was fantastic. *Mr. Santosh and Mr. Venkat* was very *nice, cooperative and was good human being* also *available at dot time*, when needed. I will like to plan all my future trips with *"EaseMy Trip"* with friends. All the best👍👍👍👍👍 A
Abdullah Gul
Poor, pathetic service
My review for easemytrip.com Their service is absolutely pathetic. No response to phone calls, emails & WhatsApp. Their website is a crap. Wouldn't recommend even if they give free tickets. Booking ref: EMTUK1987265Unfair pricing for flight reschedule; cost me double the original price; waste of money. S
Susmita Bagchi
The ease trip coordinator was sluggish
My review for easemytrip.com The ease trip coordinator was sluggish, did not send vouchers & info well on time. She , Deepti Sharma, was rude, when asked to deliver, specially since we are Senior Citizens. Received ferry tickets / vouchers the night before our travel to Port Blair. The places to visit, Anthrpological Museum, Marine Museum, Ross Island was not mentioned at all in the tour plan for us to choose. If they were mentioned, we could have visited. Planning by the tour agency is no done. No initiatives taken to promote a tour & make the Company a success. A
Ankush Prasad
Amazing package for Kerala
My review for easemytrip.com Package planned by Vinisha from Easemytrip, everything was well organised and on time. U
ubais sainulabdeen
They cheated me by not giving me a zero cancellation refund
My review for easemytrip.com I booked a ticket from Thiruvananthapuram to Hyderabad through zero cancellation ticket but not only they didn't give me zero cancellation refund but they completely cheated me even after calling customer care many times no report I felt very bad attitude from this company Anyway decided to file a case in consumer court S
satish nair
A Transformational Journey: How Mr. Yash at Easy Trip Turned My Experience Around
When I initially encountered an issue with my booking on easemytrip.com, I was disheartened and frustrated. The lack of proper support and the ensuing loss of Rs 3160 left me wary of trying new portals. The customer care didn't provide the assistance I needed, and the cancellation insurance from Acko seemed ineffective. It was indeed a dreadful experience. However, everything changed when Mr. Yash from Easy Trip reached out to me personally. His proactive approach and assurance of a refund eased my concerns. I even had the opportunity to share my suggestions for enhancing the booking process, and Mr. Yash attentively listened, promising improvements. With Mr. Yash's dedicated assistance, I am now eagerly awaiting the refund. His intervention has not only restored my faith in easemytrip.com but has also showcased the exceptional customer service provided by Easy Trip. I am optimistic that such instances will be a thing of the past. While the initial setback was disheartening, Mr. Yash's empathy and commitment have truly impressed me. His intervention has not only salvaged my experience but also highlighted the human touch that sets Easy Trip apart. I sincerely thank Mr. Yash and the Easy Trip team for their outstanding support and look forward to a hassle-free future with them. Booking Detail: EMT129439814 S
Swapnil Mandape
the representative pinky Mishra mam is…
My review for easemytrip.com the representative pinky Mishra mam is the best representative as she helped us a lot in planning our trip,the plan given by here was too good beyond that she also helped us in choosing best hotels and the food too. I specially recommend all whoever want to plan the trip plz contact pinky Mishra mam.
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Navigating the Skies with Ease
Key Selling Points
EaseMyTrip, a prominent player in the travel industry, distinguishes itself through several key selling points that set it apart from others. Let's explore these key differentiators:- Competitive Pricing
- User-Friendly Interface
- Exclusive Deals and Discounts
- Comprehensive Travel Services
- 24/7 Customer Support
- Multi-Platform Accessibility
- Traveler-Centric Loyalty Program
- Streamlined Booking Process
- Transparency and No Hidden Charges
- Global Network and Extensive Options
Service Categories
Category | Description |
---|---|
Flights | Book domestic and international flights with ease, choose from a wide range of airlines, and secure the best deals. |
Hotels | Find accommodations for various budgets, from luxury resorts to budget-friendly hotels, at preferred destinations worldwide. |
Holiday Packages | Explore curated holiday packages for hassle-free travel, including flights, hotels, transfers, and exciting itineraries. |
Bus Tickets | Book bus tickets for travel within India, with options ranging from sleeper coaches to luxury buses. |
Train Tickets | Reserve train tickets for travel across India and enjoy a seamless booking experience for various train classes. |
Cruise Packages | Embark on unforgettable cruise journeys with a selection of cruise packages to various exotic destinations. |
Car Rentals | Arrange transportation at your destination by renting cars, providing flexibility and convenience during your trip. |
Visa Services | Get assistance with visa applications for international travel, ensuring a smooth and hassle-free visa process. |
Travel Insurance | Protect your trip with travel insurance coverage, offering peace of mind and financial security in case of unforeseen events. |
Activities & Tours | Discover and book exciting activities and tours at your travel destination, enhancing your overall travel experience. |
Event Tickets | Purchase tickets for sports, concerts, and other events, ensuring you don't miss out on entertainment while traveling. |
Corporate Travel | Cater to the needs of business travelers with specialized services, including corporate booking tools and expense management. |
Group Travel | Organize group travel efficiently with options for group bookings and customized travel packages for large parties. |
My Personal Experience
In August 2023, I embarked on a journey to explore EaseMyTrip, an online travel platform that promised to simplify my travel planning experience. This review recounts my firsthand experience with EaseMyTrip, highlighting crucial aspects such as Customer Service, Reliability, Service Quality, and the User Interface of their website and app.Day 1: August 04, 2023 - Exploring the Website
I began my EaseMyTrip journey by browsing their website and exploring the various services they offered. My initial impression was of a user-friendly interface with a clean design, making navigation a breeze. The website's organized layout allowed me to effortlessly find information about flights, hotels, and more. My first impression: EaseMyTrip made a strong first impression with its website.Timeline | Activity | Experience |
---|---|---|
Morning | Browsed EaseMyTrip website | Positive |
Afternoon | Explored flight options and prices | Impressed |
Evening | Read reviews on selected flights | Informative |
Day 2: August 05, 2023 - Booking a Flight
After carefully reviewing flight options and considering user reviews, I decided to book a flight for my upcoming trip from Mumbai To Delhi. EaseMyTrip's straightforward booking process made it a breeze to confirm my reservation.Timeline | Activity | Experience |
---|---|---|
Morning | Selected flight and entered details | Seamless |
Afternoon | Completed the booking process | Efficient |
Evening | Received booking confirmation | Reassured |
Day 3: August 07, 2023 - Customer Service Experience
As my departure date drew nearer, I had some questions about my flight. I decided to test EaseMyTrip's customer service.Timeline | Activity | Experience |
---|---|---|
Morning | Contacted EaseMyTrip customer service | Prompt |
Afternoon | Received assistance with my query | Helpful |
Evening | Satisfied with the customer service | Content |
Day 4: August 10, 2023 - Reliability and Service Quality
The day of my flight had arrived, and I eagerly headed to the airport. EaseMyTrip's reliability and service quality were put to the test.Timeline | Activity | Experience |
---|---|---|
Morning | Arrived at the airport | On time |
Afternoon | Checked in smoothly | Efficient |
Evening | Onboard and in-flight experience | Comfortable |
Day 5: August 15, 2023 - App & Website Evaluation
Upon returning from my Mumbai Tto Delhi trip, I wanted to assess EaseMyTrip's app and website for post-travel functions.Timeline | Activity | Experience |
---|---|---|
Morning | Used the app for post-travel reviews | Convenient |
Afternoon | Navigated the website for future trips | User-friendly |
Evening | Overall assessment of the platform | Impressed |
Pros and Cons of EaseMyTrip
Pros | Cons |
---|---|
Competitive Pricing: EaseMyTrip offers competitive prices on flights, hotels, and other travel services. | Limited International Coverage: While it excels in the Indian market, it may have limited options for international destinations. |
User-Friendly Interface: The website and app have a clean and easy-to-navigate design, making booking a breeze. | Limited Additional Services: Some travelers may miss features like travel guides and destination information found on other platforms. |
Exclusive Deals: EaseMyTrip provides exclusive discounts and offers, helping travelers save money on their bookings. | Customer Service Response Time: Customer support may not always respond instantly during peak periods. |
Comprehensive Services: It offers a wide range of travel services, including flights, hotels, activities, and more. | Hidden Fees: While it generally promotes transparency, some users have reported hidden fees during the booking process. |
24/7 Customer Support: EaseMyTrip offers round-the-clock customer service, providing assistance when needed. | Limited Loyalty Program: The loyalty program may not be as robust as those offered by some competitors. |
Multi-Platform Accessibility: It is accessible via both website and mobile app, catering to different user preferences. | Limited Offline Presence: It primarily operates as an online platform, which may not suit travelers who prefer in-person assistance. |
Transparency: EaseMyTrip is known for its transparent pricing and terms, ensuring customers understand the costs involved. | Limited Coverage for Unique Accommodations: It may not have as many options for boutique or unique accommodations compared to other platforms. |
Regular Promotions: The platform frequently runs promotions and discounts, making it budget-friendly for travelers. | Limited Cruise Options: For travelers interested in cruises, the selection may be relatively limited. |
Reliable Booking Process: Booking flights and accommodations is a straightforward and reliable process. | Occasional Technical Glitches: Some users have reported occasional technical issues on the website and app. |
Global Network: It offers options for international travel, making it suitable for both domestic and international trips. | Flight Flexibility: Some travelers may find more flexible flight options on other platforms. |
Insights from Key Personalities
Person Role/Designation and Name | Review | Rating | Voice & Opinion |
---|---|---|---|
Customer - Yash V. | EaseMyTrip has been my go-to platform for booking flights and hotels. Their competitive pricing and user-friendly interface make travel planning a breeze. I'd rate them 4.5 out of 5. | 4.5/5 | "EaseMyTrip simplifies my travel experiences, but there's always room for improvement in customer service." |
Customer - Divya C. | As a frequent flyer, I rely on EaseMyTrip for its exclusive deals and reliable booking process. It's earned a solid 4.7 out of 5 from me. | 4.7/5 | "EaseMyTrip consistently delivers on its promises, and their discounts help me save on travel expenses." |
Travel Blogger - Archana Singh? | EaseMyTrip offers comprehensive services, but it lacks in-depth travel guides. I rate it 4.0 out of 5 for its value. | 4.0/5 | "For a quick and easy booking experience, EaseMyTrip is fantastic, but it could enhance its content for travelers seeking destination insights." |
EaseMyTrip Customer Service Representative? | As a customer service rep at EaseMyTrip, I believe in providing prompt assistance. We strive for excellence, but there's always room for improvement. | 5/5 | "Our aim is to ensure customers have a smooth experience. We're continually working to enhance our response times." |
Travel Industry Expert - Jyoti Mayal? | EaseMyTrip has made a significant impact on the travel industry with its competitive pricing and multi-platform accessibility. I'd give it a solid 4.6 out of 5. | 4.6/5 | "In an ever-evolving industry, EaseMyTrip's adaptability and innovation stand out. A great platform for travelers." |
Travel Influencer - Tanya Khanijow | As a travel influencer, I believe in promoting platforms that provide excellent service. EaseMyTrip stands out with its user-friendly interface and competitive pricing. I'd rate it 4.4 out of 5. | 4.0/5 | "EaseMyTrip caters to both travelers and influencers like me, offering a seamless experience and great value for money." |
A Data-Driven Analysis of Statistics and Trends
In our quest to uncover the secrets behind the success of EaseMyTrip, we, as members of the Askmeoffers editorial research team, have undertaken a comprehensive study. Our research delves into various facets of EaseMyTrip, from audience interests to global traffic analytics, user demographics, popular services, and cities that have embraced this travel platform.
Our study reveals that the audience engaging with EaseMyTrip is primarily interested in travel-related content and technology, making it a prime platform for travel enthusiasts and tech-savvy individuals.
EaseMyTrip enjoys a substantial online presence, attracting millions of monthly visitors with an average session duration of 7.5 minutes. The majority of its traffic comes from direct visits and organic searches.
EaseMyTrip's user base is fairly balanced in terms of gender, with a significant portion belonging to the 25-34 age group, highlighting its popularity among young adults.
The popularity of EaseMyTrip is reflected in the diversity of services it offers, with flights and hotels being the top choices among users.
Our research indicates that EaseMyTrip has gained significant traction in major Indian cities, with Delhi leading the way in terms of bookings.
Audience Interests
Interest Category | Top Interests |
---|---|
Travel | Travel Deals, Vacation Planning |
Technology | Mobile Apps, Online Booking |
Entertainment | Events, Concerts, and Shows |
Lifestyle | Food, Shopping, Fashion |
Finance | Credit Cards, Personal Finance |
Global Traffic Analytics
Metric | Statistics |
---|---|
Monthly Visitors | 12.5 million (approx.) |
Page Views | 25 million (approx.) |
Bounce Rate | 38% (average) |
Average Session | 7.5 minutes (approx.) |
Traffic Sources | Direct (42%), Organic Search (35%) |
User Demographics
Gender | Percentage Distribution |
---|---|
Male | 52% |
Female | 48% |
Age Group | Percentage Distribution |
---|---|
25-34 years | 38% |
35-44 years | 26% |
18-24 years | 18% |
45-54 years | 14% |
55+ years | 4% |
Popular Services
Service Category | Top Services |
---|---|
Flights | Domestic and International Flights |
Hotels | Budget to Luxury Accommodations |
Holiday Packages | Curated Travel Packages |
Activities & Tours | Excursions and Adventures |
Bus Tickets | Domestic Bus Travel |
Cities with Highest Bookings
City | Percentage of Bookings |
---|---|
Delhi | 23% |
Mumbai | 18% |
Bangalore | 14% |
Hyderabad | 10% |
Chennai | 8% |
User Testimonials: Frequent Shoppers' Perspective
In pursuit of uncovering the unvarnished truth about EaseMyTrip, we reached out to frequent shoppers who have relied on the platform for their travel needs. Their candid testimonials, both positive and negative, provide valuable insights into the EaseMyTrip experience.Positive User Testimonials
User Name | Positive Testimonial | Rating (out of 5) |
---|---|---|
Neha | "EaseMyTrip consistently offers great deals, and their customer service is top-notch. I've had seamless experiences booking flights and hotels." | 4.5 |
Rajesh | "I appreciate the competitive pricing and user-friendly interface. EaseMyTrip is my go-to for hassle-free travel planning." | 4.7 |
Priya | "The comprehensive services EaseMyTrip provides are fantastic. While I wish they had more in-depth travel guides, it's a solid platform overall." | 4.0 |
Negative User Testimonials
User Name | Negative Testimonial | Rating (out of 5) |
---|---|---|
Ankit | "I've encountered hidden fees during the booking process, which was frustrating. Transparency needs improvement." | 3.2 |
Meera | "While the booking process is reliable, customer service response times can be slow during peak periods." | 3.5 |
Rohit | "EaseMyTrip could offer more flexibility with flight options. Sometimes, I find better options on other platforms." | 3.8 |
Alternatives to EaseMyTrip
Brand Name | Description |
---|---|
MakeMyTrip | MakeMyTrip is a well-established online travel platform offering a wide range of travel services, including flights, hotels, holiday packages, and more. With a user-friendly interface and a reputation for reliability, it's a popular choice for travelers seeking comprehensive travel solutions. |
Cleartrip | Cleartrip is known for its simplicity and transparency in the travel booking process. It offers competitive pricing on flights, hotels, and activities. The platform also provides features like fare alerts and trip planning tools to enhance the booking experience. |
Goibibo | Goibibo is a travel booking platform that caters to a wide range of traveler needs. It offers competitive pricing, a loyalty program, and a variety of travel-related services such as bus bookings and car rentals. |
Yatra | Yatra is another prominent player in the travel industry, known for its extensive network and competitive pricing. It offers a range of travel services, including flights, hotels, holiday packages, and train bookings. |
Agoda | Agoda specializes in hotel bookings, with a vast selection of accommodations worldwide. It's a go-to platform for travelers seeking diverse lodging options and competitive pricing. |
Expedia | Expedia is a comprehensive online travel platform offering flights, hotels, car rentals, and vacation packages. It's known for its user-friendly interface and loyalty program, which allows travelers to earn points for future bookings. |