Introduction

EaseMyTrip.com is an online travel booking platform that offers a range of travel-related services including flights, hotels, buses, and holiday packages. The company was founded in 2008 with the aim of providing competitive pricing and personalized travel experiences to its customers. Today, it has grown into one of the leading players in the Indian travel industry.

Pros and Cons

Pros:
  • Competitive pricing: EaseMyTrip.com offers some of the best deals on flight and hotel bookings in the market.
  • Wide range of services: The platform caters to all kinds of travel needs, including flights, hotels, buses, and holiday packages.
  • Excellent customer service: The company has a dedicated customer support team that is available 24/7 to resolve any issues or queries.
Cons:
  • Limited international options: The platform mainly focuses on domestic travel, and its international offerings are limited.
  • Outdated website: The website design and navigation could be improved to provide a better user experience.
  • No loyalty programs: Unlike some of its competitors, EaseMyTrip.com doesn't offer any loyalty programs or special rewards for frequent customers.

User Experience

EaseMyTrip.com offers a user-friendly interface, with a simple three-step booking process for all services. The platform is easy to use even for first-time users, and the search results are displayed quickly, with various sorting and filtering options available. However, the overall website experience could be improved with better design and navigation.

Pricing and Value for Money

EaseMyTrip.com offers some of the best pricing options in the market, thanks to its partnerships with leading airlines and hotels. The platform also offers various discount coupons and promotional offers to help customers save more on their bookings.

Alternatives

Some popular alternatives to EaseMyTrip.com include MakeMyTrip, GoIbibo, Cleartrip, and Yatra.

Customer Service

EaseMyTrip.com has a dedicated customer support team that is available 24/7 to help with any queries or issues. Customers can reach out via phone, email, or live chat and can expect prompt and helpful responses.

Product Quality and Selection

EaseMyTrip.com offers a comprehensive range of travel-related services, including flights, hotels, buses, and holiday packages. The platform partners with leading airlines and hotels to ensure high-quality services and experiences for its customers.

Website Usability

The website could be improved with a better design and navigation, but it is still easy to use and navigate. The search results are displayed quickly, and various sorting and filtering options are available to help users find the best deals.

Returns and Exchanges

EaseMyTrip.com has a flexible cancellation and refund policy, with varying fees depending on the type of booking and the time of cancellation. Customers can easily cancel their bookings through the website or by contacting customer service.

Promotions and Discounts

EaseMyTrip.com offers various promotion codes, discount coupons, and other special offers to help its customers save more on their bookings. Customers can also take advantage of the platform's cashback offers and loyalty programs to earn rewards on their bookings.

Reputation

EaseMyTrip.com has a good reputation in the Indian travel industry, thanks to its competitive pricing, personalized travel experiences, and excellent customer service. The platform has won several awards and recognitions for its services and is trusted by millions of customers.

Payment Options

EaseMyTrip.com accepts a range of payment options, including credit and debit cards, net banking, e-wallets, and UPI. Customers can choose the payment option that is most convenient for them.

Loyalty Programs

EaseMyTrip.com does not offer any loyalty programs or special rewards for frequent customers.

Customer Reviews

EaseMyTrip.com has mostly positive reviews from customers, with many praising the platform's competitive pricing, personalized travel experiences, and excellent customer service. However, some customers have complained about the website's design and navigation, as well as the limited international options.

Community Involvement

EaseMyTrip.com is involved in various community initiatives and social causes, including education, healthcare, and environmental sustainability.

Shipping and Costs

EaseMyTrip.com primarily offers digital services and does not involve any shipping costs. However, customers may need to pay additional fees for some services such as baggage, meals, or seat selection on flights. The platform is transparent about all such costs and fees, making it easier for customers to plan their travel budgets.

Jini Jain Senior News Reporter

Hi, I'm Jini Reddy, an award-winning author and journalist from London. I'm best known for my two non-fiction books, Wanderland and Wild Times, both of which have received critical acclaim. Wanderland,...

EaseMyTrip Recent User Reviews

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Reviewer Name: Vispin K

Review Submission Date: 13-03-2019

Review Title: Poor Experience with Booking Bus Tickets
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Review Description: I had a terrible experience with booking bus tickets as I did not receive any confirmation via text or email. Moreover, the customer care number listed was not working and nobody responded. Even the bus that I had booked was not confirmed, but unfortunately, my payment was already deducted. Regrettably, I did not receive any response from easymytrip regarding this issue.

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Reviewer Name: mriganka ghughu

Review Submission Date: 13-03-2019

Review Title: Warning about Frued App: My Booking ID EMT87960837
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Review Description: I had a terrible experience with the Frued app. They deducted Rs 2836 from my bank account last month, but it's been over a month, and I still haven't received a refund. I strongly advise against purchasing any flight tickets or booking hotels using this app. Please take my warning seriously.

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Reviewer Name: Rajat Verma

Review Submission Date: 13-03-2019

Review Title: The Downsides of Using the Internet
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Review Description: The general consensus expressed in this review mirrors my own experience. The quality of service and customer care provided by this establishment is abysmal. Not only will they refuse to provide refunds, but they also engage in deceptive practices, such as accepting hotel reservations for properties that are already fully booked. Instead of endorsing this company, I would rather expend extra effort to warn others about the poor track record of easemytrip.

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Reviewer Name: Harsh Neralla

Review Submission Date: 13-03-2019

Review Title: Terrible Website and Customer Care
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Review Description: Terrible Website and Customer Care, Could not Reschedule my flight on the Website or on Call with the customer care executive, was told to mail them and got a useless reply so late that I had to miss my flight.

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Reviewer Name: Harsh Neralla

Review Submission Date: 13-03-2019

Review Title: Terrible Website and Customer Care
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Review Description: Terrible Website and Customer Care, Could not Reschedule my flight on the Website or on Call with the customer care executive, was told to mail them and got a useless reply so late that I had to miss my flight.

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Reviewer Name: mansi gupta

Review Submission Date: 13-03-2019

Review Title: Had there any option of zero Star I had given that
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Review Description: Worst travel agency ever Beware of looters

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Reviewer Name: Inder Pani Reddy

Review Submission Date: 13-03-2019

Review Title: ONE OF THE WORST COMPANIES THEY FU****D…
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Review Description: ONE OF THE WORST COMPANIES THEY FU****D UP MY HONEYMOON.WORST I HAVE EVER DEALT WITH, THEY ARE MORE BOTHERED ABOUT THEIR PROFITS PER BOOKING AND NOT BOTHERED ABOUT CUSTOMER SATISFACTION. WOULD NEVER EVER RECOMMEND THESE AS******S TO ANYONE. THE AGENT PUNEET AND SUPERVISOR ANKIT WERE LIKE PARROTS TALKING ABOUT THE T & C AND THEY DONT BOTHER ABOUT PEOPLE.THEY ARE MONEY MAKING MACHINES

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Reviewer Name: palak bansal

Review Submission Date: 13-03-2019

Review Title: worst site
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Review Description: worst site, worst app. booked two tickets under my name in same flight and charged me twice and doing all tantrums in refunding my amount although airlines approved the refund. will never recommend to use this. worst experience

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Reviewer Name: Sina Kumaraaa

Review Submission Date: 13-03-2019

Review Title: Easemy Trip contact. 9883223475…
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Review Description: Very good very good

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Reviewer Name: Poonam Joshi

Review Submission Date: 13-03-2019

Review Title: Worst service
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Review Description: Worst experience from last one month I am continously asking for full refund as flight cancelled by airline .Everytime customer executive give me new excuse that airline didn't give full refund instead of reading the mail carefully in which airline mentioned that we refund the complete amount from our end
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