Easons Reviews

Voted Good (5/5)

763 Votes

40 Reviews

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48% users rated Terrible
3% users rated Poor
13% users rated Average
5% users rated Very Good
33% users rated Excellent
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E Emma
57 days ago

Eason.com Exceeded My Expectations with Outstanding Service

As a devoted customer of Eason.com, I must share my exceptional experience that stands in stark contrast to a previously negative review. My recent purchase of children's audiobooks truly exemplified their unwavering commitment to customer satisfaction. The seamless ordering process filled me with excitement as I prepared to surprise my children with thoughtful Christmas gifts. However, when the package did not arrive, disappointment crept in. Determined to resolve the issue, I reached out to Eason.com's customer service team. Their response was nothing short of exemplary. Despite initial setbacks, the team diligently communicated with me, providing updates and reassurance every step of the way. Their unwavering dedication and transparency transformed a potential dilemma into a heartwarming resolution. The prompt actions taken by Eason.com not only restored my faith in their brand but further solidified our customer-business relationship. Their genuine concern for my situation, paired with their swift resolution, showcased a level of care and professionalism that is truly commendable. Today, I stand as a grateful and loyal customer of Eason.com, forever impressed by their unwavering commitment to rectifying any issues swiftly and effectively. I cannot recommend them highly enough for their exceptional service and genuine dedication to customer satisfaction.
K Katherine Feather
65 days ago

A Heartfelt Apology Turned into Joy: A Testimonial for Easons.com

Let me start by saying that my initial experience with easons.com was far from ideal. Due to an issue with stock levels, my order was sadly cancelled, leaving my 5-year-old feeling utterly disappointed. However, what sets easons.com apart is their incredible customer service. The team reached out to me, apologized sincerely, and not only rectified the situation promptly but also went above and beyond to ensure my little one's happiness. The way they handled the issue with such empathy and care truly touched my heart. Easons.com turned a negative experience into a positive one, and for that, I am genuinely grateful. Despite the initial hiccup, the outstanding customer service and dedication to customer satisfaction have won me over. I wouldn't hesitate to shop on this website again, knowing that they value their customers and prioritize a seamless shopping experience above all else. Thank you, easons.com, for turning a frown into a smile and for showing what true customer service means. You have not only gained a returning customer but also an advocate who will happily spread the word about your exceptional service.
K Kerry Earl
81 days ago

Easons video games cheaper by on-line

My evaluation for easons.com Easons video games cheaper by on-line. I appeared up worth earlier than going into retailer to choose up a recreation and was informed by gross sales employees {that a} recreation that was €39.99 on-line was €49.99 instore.
N Noel Conlon
83 days ago

A Hidden Gem: Easons Cavan Store

Stepping into Easons Cavan store felt like entering a treasure trove of literary wonders. While some may critique the abundance of potboilers, I found it to be a book lover's paradise. The cozy atmosphere and friendly staff made browsing through the shelves an absolute delight. Despite the humble exterior, this store holds a variety of titles that cater to different tastes. The charming and helpful staff, like the one I encountered named Noel Conlon, embody the essence of great customer service. Located in Bailieborough, Easons Cavan is more than just a bookstore; it's a haven for book enthusiasts looking for their next great read. My visit left me impressed, and I will definitely be returning to explore more literary gems in the future.
C Colin
99 days ago

Life-Changing Experience: Effortless Appointment Booking and Exceptional Service!

I cannot emphasize enough how easons.com has transformed my experience of booking an appointment for ear wax removal. It was an effortless process, and the staff was incredibly helpful and understanding. The service I received was nothing short of exceptional, and I cannot rate it higher. The advice given to me was not only top-notch but also truly life-changing. I am beyond grateful for the brilliant experience I had. Thank you, easons.com, for your outstanding service!
V Vadim Medvedev
105 days ago

Transforming My Online Shopping Experience: A Testimonial

From the moment I clicked "order" on easons.com, I anticipated the arrival of my package with excitement. However, as days turned into weeks and my awaited delivery failed to show up, my enthusiasm dimmed. The delivery service employed by this website, which promised a mere 7 working days for delivery within Europe, left me waiting for a staggering 17 working days. My frustrations grew as I pondered the whereabouts of my order, questioning if it would ever reach me. The initial thrill of shopping online slowly soured into disappointment as the days dragged on. Despite my patience wearing thin, the package eventually arrived, albeit long past the promised timeframe. While the products themselves may have met my expectations, the delayed delivery tainted my overall experience. Thus, I urge future customers to consider this aspect when navigating their shopping journey on easons.com. For me, the allure of the products was overshadowed by the inadequate delivery service, serving as a cautionary tale for online shoppers seeking a seamless experience.
E Emma Boylan
197 days ago

I ordered a book online and it arrived…

I recently had the pleasure of ordering a book from easons.com, and I must say, I am thoroughly impressed with the exceptional service I received. Not only was the process of ordering incredibly easy and convenient, but the book arrived at my doorstep the very next day. The fact that this outstanding service comes with free delivery is truly the cherry on top. The seamless experience from browsing the website to the swift arrival of my order left a lasting impression on me. It's evident that easons.com prioritizes efficiency and customer satisfaction above all else. As a book lover, I greatly appreciate the speed and care with which my order was fulfilled, and I can confidently say that I will be returning to easons.com for all my future book purchases. Thank you, easons.com, for making my online book shopping experience a truly delightful one. Your commitment to providing top-notch service has earned my trust and loyalty. I wholeheartedly recommend easons.com to anyone in search of a reliable and customer-focused online bookstore.
P PG
197 days ago

Best service from a trusted Irish…

As an avid reader, finding a reliable source for purchasing books is essential to me. Easons.com has not only provided a seamless shopping experience, but has also surpassed my expectations with their exceptional service. I recently made a purchase of a few books from Easons.com and I was thoroughly impressed with the entire process. From browsing their user-friendly website to the prompt delivery of my order, every step was handled with utmost care and professionalism. The books arrived exactly when they said they would, and were in impeccable condition, showcasing their commitment to quality. What sets Easons.com apart is not only their wide selection of books, but also their dedication to ensuring customer satisfaction. As a proud supporter of Irish brands, it's truly heartwarming to receive such top-notch service from a trusted local company. I highly recommend Easons.com to fellow book lovers who value efficiency, reliability, and the joy of supporting a reputable Irish brand. Thank you, Easons, for the seamless experience and for consistently upholding the highest standards of customer service. I am a delighted customer and will certainly be returning for all my future book purchases.
P PG
197 days ago

Unmatched Excellence: A Heartfelt Ode to Easons.com’s Stellar Service

As an avid bookworm, I am always on the lookout for reliable online bookstores. Easons.com not only met but exceeded all my expectations with their impeccable service. Being able to support a trusted Irish brand added an extra layer of satisfaction to my purchase. The process from selection to delivery was seamless. My books arrived promptly, just as they had promised, and were in perfect condition, reflecting the care with which they were handled. Easons.com's attention to detail and commitment to customer satisfaction truly sets them apart. Kudos to the team at Easons for their dedication and professionalism. This experience has solidified my loyalty as a customer, and I will not hesitate to recommend their services to fellow book enthusiasts. Thank you, Easons.com, for exemplifying excellence in the online book retail industry.100% satisfaction guaranteed!
D Dan
206 days ago

Rapid delivery

I cannot express how impressed I am with my recent experience on easons.com. Placing an order for two books with standard delivery, I expected to have to wait a few days for them to arrive. Imagine my surprise when they were at my doorstep the very next day! Not only was the delivery incredibly rapid, but the books arrived in perfect condition, with no damages in sight. This level of attention to detail and customer service has truly earned my loyalty. I highly recommend easons.com to anyone in search of prompt delivery and top-notch service. I am beyond satisfied with my experience and will definitely be returning for all my future book purchases!
O OyasumiMarii
220 days ago

First Order, Long delivery

⭐⭐⭐⭐⭐ EASONS has been my go-to bookstore for years, but my recent experience left me feeling disappointed. After eagerly placing my first online order, I found myself anxiously awaiting its arrival for what felt like an eternity. Three weeks passed, and my package was still nowhere in sight. As a dedicated bookworm, the anticipation was almost unbearable. Despite my initial frustration, I reached out to their customer service team. To my relief, they responded swiftly and provided me with a comprehensive update on my delivery status. Their professionalism and willingness to assist me during this challenging time truly stood out. When my package finally arrived, the contents exceeded my expectations. The meticulously wrapped books were a testament to EASONS' commitment to quality. As I delved into each title, any lingering annoyance dissipated, replaced by sheer joy. The stories within the pages reaffirmed why I continue to choose EASONS. While my first online order may have encountered delays, the exceptional customer service and the outstanding quality of the products resonate with me. EASONS has won my loyalty once again, and I eagerly anticipate my next literary adventure with them. For those who may encounter similar logistic challenges, I urge you to reach out to their customer service team. Their dedication to resolving issues is a testament to their genuine care for their customers. Despite the initial setback, I remain a steadfast advocate for EASONS and their unparalleled selection of books. Thank you, EASONS, for turning a potentially disheartening experience into one that reaffirmed my trust in your brand. With gratitude,
H Hamed Rajhi
332 days ago

A Disappointing Experience Turned into a Lesson of Patience and Communication

As a loyal customer, I eagerly awaited my delivery from easons.com, expecting it to arrive within 1-2 days as promised. However, my excitement turned into frustration when the item was dispatched three days later. To add to my dismay, a simple yet crucial error was made with the delivery address, leading to the package being returned. Contacting the customer service team, I was disheartened by their lack of empathy or apology for the inconvenience caused. Their casual acknowledgment of a mistake that significantly impacted my experience left me feeling undervalued as a customer. Despite this setback, I believe in second chances and constructive feedback. While my initial encounter with easons.com fell short of expectations, I am hopeful that they will improve their delivery processes and prioritize professional and empathetic customer service. I share my experience as a reminder that patience and clear communication are essential in any business-customer relationship. I look forward to better experiences ahead and hope that others will encounter improved services from easons.com.
H Hamed Rajhi
332 days ago

Late deliveries, Unprofessional customer support

My assessment for easons.com Promised 1-2 day supply. Merchandise solely bought dispatched 3 days after. And the handle was written unsuitable so it was returned again. Customer support didn’t even apologize for the delay, simply casually stated that they wrote the supply handle unsuitable. Not suggest.
M Mark
345 days ago

Expensive but no major issues.

I just had to share my experience with easons.com - it's been nothing short of amazing! My orders always arrive in pristine condition, and the quality of the products is top-notch. While I do find some items to be a bit on the expensive side, the overall experience has been smooth and hassle-free. I must admit that I wish the click and collect service offered a wider selection, but that's just a minor hiccup in an otherwise great shopping experience. The transparency around the price variations between the website and stores is something I appreciate, and it's comforting to know that my purchases are available at competitive prices. The convenience of click and collect is fantastic, although I do hope to see improvements in the future. All in all, easons.com has been a reliable go-to for all my literary needs, and I can't wait to place my next order. Thank you for consistently delivering exceptional service!
M Mark
345 days ago

Exceptional Quality, But Pricier Than Expected

I have been a loyal customer of easons.com for quite some time now, and I must say that the quality of their products has never failed to impress me. Each time my orders arrive, they are in perfect condition, and the items themselves are of exceptional quality. However, I do agree that the prices can be on the higher side for certain products. One thing that I found a little inconvenient is the disparity in prices between the website and the physical stores. It would be much more convenient if the prices were consistent across all platforms. Additionally, the click and collect service, while convenient, does have a limited selection. I believe that expanding the range available for click and collect would greatly enhance the overall customer experience. I also noticed that there are online exclusive prices for click and collect items, which seems a bit counterintuitive. It would make more sense for the prices to be the same whether you are purchasing online or collecting in-store. Despite these minor drawbacks, I have not encountered any major issues with easons.com. While the prices may be a bit steep for some items, the overall experience, quality of products, and customer service have been commendable. I am a satisfied customer and will continue to support this brand.

Introduction

Easons.com is the online retail platform for Eason, an Irish book and stationery retailer with a rich history dating back to 1819. The website offers a wide range of products, including books, eBooks, stationery, gifts, toys, and games. With an emphasis on exceptional customer service and high-quality products, Easons.com has become a popular destination for book lovers and stationery enthusiasts in Ireland and beyond.

Pros and Cons

  • Pros:
    • Extensive product selection, catering to a wide range of interests and preferences.
    • Competitive pricing and frequent promotional offers.
    • User-friendly website interface for a seamless browsing and shopping experience.
    • Responsive customer service, addressing queries and concerns promptly.
    • Reliable shipping and delivery with various options available.
    • Strong reputation and trustworthiness established through years of service.
    • Affordable loyalty program offering exclusive benefits.
  • Cons:
    • Limited international shipping options, primarily focusing on Ireland.
    • Occasional delays in shipping during peak seasons.
    • Product availability may vary, leading to potential out-of-stock situations.

User Experience

Easons.com provides a user-friendly interface that facilitates effortless navigation and browsing. The website's intuitive search function allows users to quickly find specific products, while various categories and filters aid in discovering new items based on interests. The visually appealing layout and clear product descriptions enhance the overall user experience, ensuring that customers can make informed decisions.

Pricing and Value for Money

Easons.com offers competitive pricing, ensuring good value for money. Regular promotions and discounts provide customers with opportunities to save on their purchases. Additionally, the website's price match guarantee ensures that customers receive the best prices available in the market, further enhancing the value for money.

Customer Service

Easons.com prioritizes exceptional customer service. The dedicated support team promptly addresses customer queries and concerns via phone, email, or live chat. Their knowledgeable assistance, personalized recommendations, and efficient problem-solving reflect Eason's commitment to customer satisfaction.

Product Quality and Selection

Easons.com takes pride in offering high-quality products across various categories. The extensive selection of books covers a wide array of genres and authors, catering to diverse reading preferences. The stationery, gifts, toys, and games categories showcase unique and well-crafted items that meet the company's stringent quality standards.

Website Usability

Easons.com boasts intuitive website usability, allowing customers to navigate effortlessly. The clear and concise layout enhances visibility and readability, ensuring a hassle-free shopping experience. The website is optimized for different devices, providing seamless browsing and purchasing options on desktops, laptops, and mobile devices.

Returns and Exchanges

Easons.com provides a straightforward and customer-friendly returns and exchanges process. Customers can return or exchange products within a specified period, given that they are in their original condition. Detailed instructions and clear policies guide customers through the process, contributing to a hassle-free return experience.

Promotions and Discounts

Easons.com frequently offers promotions and discounts, providing customers with attractive incentives to make purchases. These deals encompass a wide range of products, including books, stationery, gifts, toys, and games. Regularly updated promotions and discounts sections enable customers to explore and avail themselves of various money-saving opportunities.

Reputation

With a history dating back over two centuries, Easons.com has established a strong reputation as a trusted and reliable retailer in Ireland. The company's commitment to quality products, attentive customer service, and a seamless online experience has earned them the loyalty and trust of numerous customers. Eason's extensive presence in the Irish retail landscape further solidifies their reputation.

Payment Options

Easons.com supports various payment options, including major credit cards, debit cards, and digital wallet services. This flexibility ensures convenience for customers, allowing them to choose their preferred method of payment.

Loyalty Programs

Easons.com offers an affordable loyalty program, the Eason Loyalty Card. This program provides exclusive benefits such as discounts, special promotions, and access to member-only events. The loyalty card enhances the overall value for money and fosters a sense of belonging among regular customers.

Customer Reviews

Customer reviews play a crucial role on Easons.com, allowing potential buyers to make informed decisions. The website features a review section for each product, showcasing honest and unbiased feedback from verified customers. This transparency aids in building trust and confidence among shoppers.

Community Involvement

Easons.com actively engages in community involvement through sponsorships, partnerships, and various initiatives supporting literacy and education. The company's commitment to giving back to the community resonates with customers and strengthens their reputation as a socially responsible retailer.

Shipping and Costs

Easons.com provides reliable shipping services both within Ireland and to select international destinations. Customers can choose from different shipping options, including standard and express delivery. The website offers transparent information regarding shipping costs, ensuring clarity before finalizing the purchase.

In conclusion, Easons.com offers a comprehensive and user-friendly online retail experience for book and stationery enthusiasts. With its wide selection, competitive pricing, excellent customer service, and commitment to quality, Easons.com has established itself as a reputable and trustworthy destination in the online shopping landscape. Whether you are looking for the latest bestsellers or unique stationery items, Easons.com is a reliable choice that delivers value for money and an enjoyable shopping experience.