Eastcoastkitchens Reviews

Voted Good (4/5)

157 Votes

40 Reviews

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In the Kitchen Supply Store category

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15% users rated Terrible
5% users rated Poor
0% users rated Average
0% users rated Very Good
80% users rated Excellent
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A Ali Joy
180 days ago

Great customer service

⭐⭐⭐⭐⭐ I can't say enough good things about my experience with East Coast Kitchens. I recently encountered a mix-up with an appliance order, but the staff at East Coast Kitchens went above and beyond to remedy the situation promptly and professionally. Their dedication to customer service is truly unparalleled. From the moment I reached out to them about the issue, I was met with nothing but empathy and a genuine desire to make things right. Not only did they resolve the problem swiftly, but they also took the time to ensure that I was completely satisfied with the outcome. This level of care and attention to detail speaks volumes about the company's commitment to customer satisfaction. It's rare to find a business that not only delivers high-quality products but also prioritizes the customer experience to such a degree. I wholeheartedly recommend East Coast Kitchens to anyone in need of kitchen appliances. Their exemplary customer service has certainly earned my loyalty. Thank you again to the amazing team at East Coast Kitchens for turning what could have been a stressful situation into a positive and memorable interaction.
A Ali Joy
180 days ago

Exemplary Service that Rescued My Kitchen Renovation

When I stumbled upon East Coast Kitchens during my renovation journey, little did I know that their stellar customer service would become my saving grace. A small mishap with my appliance order threatened to derail my project, but their staff swiftly and expertly rectified the situation, leaving me in awe of their professionalism and dedication. Not only did they resolve the issue promptly, but they did so with a level of care and attention that truly sets them apart. Their commitment to ensuring customer satisfaction shines through in every interaction, making it easy for me to wholeheartedly recommend this company to anyone in need of kitchen solutions. Thank you, East Coast Kitchens, for not just delivering appliances, but for delivering an exceptional customer experience that turned a potential hiccup into a testament to your unwavering commitment to excellence.
J JAP
230 days ago

We cannot sing the praises of East…

I can't express enough how grateful I am for the exceptional service provided by East Coast Kitchens. When a faulty product that had been installed in our kitchen over a year ago started causing issues, I reached out to their team in hopes of a resolution. To my surprise, they responded to my complaint within an hour and, within just 2 days, informed me that a new replacement unit was on its way. True to their word, the replacement unit arrived promptly 5 days after my initial contact. The level of service provided was truly outstanding, and every interaction with their staff, including the hands-on owner, was nothing short of pleasant. I am thoroughly impressed and highly grateful for their quick and efficient response to my issue. Thank you, East Coast Kitchens, for your unwavering dedication to customer satisfaction.
J JAP
230 days ago

Exquisite Service and Prompt Responses: A Heartfelt Testimonial

After a year of having a faulty product from East Coast Kitchens, our experience transformed from frustration to gratitude. Their exceptional customer service shone through as they promptly addressed our complaint. Within an hour of reaching out, they assured us of a replacement unit, which astonishingly arrived just 5 days later. The level of care and dedication we received was truly outstanding. Special thanks to the team, especially the 'hands on' owner, for restoring our faith in quality service. East Coast Kitchens not only fixed our issue but also won our hearts with their exceptional service.
C Coraline
243 days ago

East Coast Kitchens: A Lesson in Perseverance and Resilience

After experiencing a series of challenges with my order from eastcoastkitchens.co.uk, I felt compelled to share my journey. Despite facing obstacles with returns and undelivered items, I remained determined to seek resolution. The process was arduous, but I ultimately achieved a partial refund, and I'm steadfast in pursuing the remainder. It's been 80 days since my order, and part of it is still pending, testing my patience. As a seasoned online shopper, this has undeniably been my most trying experience. I appreciate the valuable lessons in perseverance and resilience that this experience has taught me. While the road has been fraught with difficulties, I've been reminded of the importance of advocating for oneself as a consumer. Despite the challenges, I remain hopeful for a positive resolution and am grateful for the growth this experience has brought.
C Coraline
243 days ago

Unwavering Determination and Customer Advocacy

Embarking on my journey with eastcoastkitchens.co.uk was a rollercoaster of emotions. Initially drawn in by the promise of quality products, the reality of navigating returns left me feeling helpless. However, through unwavering determination and resilience, I refused to be defeated. Despite the obstacles in obtaining a refund, I stood my ground and pursued justice through legal avenues. The triumph of receiving a partial refund fuelled my resolve to fight on until every penny is rightfully returned. As the days stretched into months, the anticipation for my order lingered, only to be met with disappointment as part of it remained undelivered even after 80 days. This exasperating ordeal tested my patience and resolve, leaving me disheartened. Despite being an online veteran since 1996, this unfortunate experience stands out as the epitome of online shopping nightmares. Yet, amidst the challenges and frustrations, one thing remained unwavering - my dedication to sharing this cautionary tale. To those considering eastcoastkitchens.co.uk, I urge you to tread carefully and be prepared for the hurdles that may lie ahead. The road may be arduous, but standing up for your rights as a consumer is a battle worth fighting. In the end, this tumultuous experience serves as a reminder of the importance of consumer advocacy and the strength that lies within each of us to persevere in the face of adversity. While the scars of this online encounter may linger, the lessons learned and the resilience gained are invaluable. Here's to all consumers who dare to demand fair treatment and uphold their rights, no matter the challenges that may arise.
S S Yaganti
255 days ago

I am getting a kitchen through a…

As a homeowner in the midst of a whole-house renovation, I recently turned to East Coast Kitchens for a specific, yet overpriced, integrated bin. My original supplier was asking for a staggering £450 from Germany, which seemed exorbitant. They graciously provided the model number and suggested I source it myself. Thanks to a quick Google search, I stumbled upon East Coast Kitchens, offering the same bin for a whopping £100 less. However, amidst the chaos of multiple deliveries and non-stop renovations, the bin failed to arrive. A week past the expected delivery date, I realized the oversight and promptly contacted East Coast Kitchens. To my relief, they had a confirmed delivery note from the courier company but could not account for the bizarre warehouse photos uploaded by the delivery service. Without hesitation, they assured me of their commitment to resolving the issue. The very next day, East Coast Kitchens emailed me, acknowledging the delivery mishap and promising to dispatch a replacement immediately, sparing me any further delay. True to their word, the new bin arrived within days. Their proactive approach and dedication to customer satisfaction were truly remarkable. Amidst the whirlwind of home renovations, East Coast Kitchens not only offered competitive pricing but also demonstrated unparalleled problem-solving skills and exemplary customer service. I am deeply grateful for their reliability and support during this demanding time. Thank you, East Coast Kitchens, for turning what could have been a frustrating ordeal into a seamless and pleasant experience.
S S Yaganti
255 days ago

A Genuine Lifesaver: East Coast Kitchens Delivered More Than Just Cabinets

As I embarked on the daunting journey of renovating my entire house, the last thing I needed was a kitchen appliance debacle. When a different company quoted me an exorbitant price of £450 for an integrated bin from Germany, I felt overwhelmed. However, fate led me to East Coast Kitchens, where I discovered the same item priced £100 lower. Despite my initial hesitation, I placed an order, only to face the challenge of coordinating multiple deliveries to different addresses during my ongoing renovations. A week passed, and the bin failed to arrive. Panic set in until I contacted East Coast Kitchens, who were quick to investigate. To my surprise, they uncovered a courier mishap, with misplaced photos and a missing bin. Instead of pointing fingers or making excuses, the team at East Coast Kitchens took immediate action. They reassured me, promising to resolve the issue swiftly. True to their word, a replacement bin was dispatched promptly, reaching me within days. Their transparency, efficiency, and customer-centric approach turned what could have been a nightmare into a mere hiccup in my renovation journey. I am not only grateful for the affordable prices but also for the exceptional customer service that accompanied my experience with East Coast Kitchens. Thank you for not only delivering quality products but also for delivering peace of mind during a stressful time.
L Les Black
302 days ago

Reliable and Efficient

Exceptional Service and Quality Product After an extensive search for a versatile kitchen tap, I stumbled upon the Clearwater Bellatrix on eastcoastkitchens.co.uk. This gem boasted the convenience of providing both hot and cold water as well as filtered water, fulfilling all my requirements. Intrigued by the favorable reviews and competitive pricing, I decided to place an order with Eastcoast Kitchens. To my delight, the tap arrived promptly within a few days, impeccably packaged and in pristine condition. The unparalleled efficiency of their delivery service set the stage for a seamless experience. Upon installing the tap, I was utterly impressed with its functionality and design. The Clearwater Bellatrix exceeded my expectations, and I couldn't be more satisfied with my purchase. However, what truly set Eastcoast Kitchens apart was their outstanding customer service. From the moment I placed my order to the day of installation, their support was unparalleled. The entire experience was a testament to their reliability and commitment to customer satisfaction. I wholeheartedly recommend Eastcoast Kitchens to anyone in search of top-notch kitchen products and exceptional service. My experience with them has been nothing short of exceptional, and I look forward to engaging with them for future kitchen needs. Thank you, Eastcoast Kitchens, for exceeding my expectations and making my kitchen dream a reality.
L Les Black
302 days ago

An Unbeatable Experience: Eastcoast Kitchens Delivers Beyond Expectations

Dear future kitchen renovators and faucet-seekers, let me regale you with my recent experience with eastcoastkitchens.co.uk. In my quest for the perfect tap that seamlessly combined hot, cold, and filtered water functions, I stumbled upon the Clearwater Bellatrix model. After extensive research, Eastcoast Kitchens emerged as both highly praised and budget-friendly. With a hopeful heart, I placed my order and eagerly awaited delivery. To my delight, the tap arrived in a mere few days, meticulously packaged to ensure its pristine condition. The installation process was smooth, and the moment I turned on the water, magic unfolded. The Clearwater Bellatrix exceeded my expectations, and the overall service provided by Eastcoast Kitchens left me in awe. From swift delivery to impeccable product quality, Eastcoast Kitchens embodies reliability and efficiency. If you are seeking not just a tap but an unforgettable experience, look no further than Eastcoast Kitchens. I wholeheartedly endorse them to all who value excellence in both products and service. Gratitude, Eastcoast Kitchens, for making my kitchen dreams a reality!
S Sam
361 days ago

High quality products

As someone who is meticulous about the quality of kitchen products, I can confidently say that my experience with eastcoastkitchens.co.uk surpassed my expectations. The products I purchased not only met but exceeded my standards for durability and functionality. Inevitably, I encountered a minor issue with one of the items I received. However, the exemplary customer service team swiftly and efficiently orchestrated a replacement, demonstrating their unwavering dedication to customer satisfaction. Their responsiveness and commitment to resolving any concerns left a lasting impression on me. I would wholeheartedly recommend eastcoastkitchens.co.uk to anyone seeking high-quality kitchen products backed by exceptional customer service. Their commitment to excellence and customer satisfaction has certainly won me over as a loyal customer. Thank you for enhancing my kitchen and overall experience.
S Sam
361 days ago

Exemplary Customer Service and Top-Notch Products

I recently had the pleasure of shopping at eastcoastkitchens.co.uk, and I must say, their high-quality products exceeded my expectations. Not only was I thoroughly pleased with my purchase, but I also encountered a minor issue with one of the items received. However, my experience took a turn for the better when I contacted their customer service team. Promptly and efficiently, they addressed my concern and swiftly arranged for a replacement, showcasing exceptional customer care. I am genuinely impressed by the level of dedication and professionalism exhibited by the team at eastcoastkitchens.co.uk. Their commitment to customer satisfaction is truly commendable, making me a loyal customer for life. If you're seeking top-notch products and unparalleled customer service, I wholeheartedly recommend eastcoastkitchens.co.uk without hesitation.
B BB
506 days ago

After sales service is very bad, delivery time estimates wrong

⭐️⭐️⭐️⭐️⭐️ What an incredible experience with eastcoastkitchens.co.uk! I was initially hesitant to make a purchase due to some negative reviews I had seen about after-sales service and delivery estimates. However, I couldn't have been more pleasantly surprised. The delivery arrived even sooner than the estimated 2-3 days, and everything was in perfect condition. I had a question about one of the items, so I reached out to their customer service team, and they were incredibly helpful and responsive. They made the process of returning an item so easy and stress-free. This kind of service is hard to come by, and I truly appreciate it. I ended up spending about £420, and I couldn't be happier with my purchase. The quality of the products is outstanding, and the customer service is top-notch. This is a company that truly values its customers and goes above and beyond to ensure satisfaction. I highly recommend eastcoastkitchens.co.uk to anyone in need of kitchen materials. Their service and products are unmatched, and I will definitely be a returning customer. Thank you for exceeding my expectations!
B BB
506 days ago

An Honest Reflection: Learning from a Challenging Experience with East Coast Kitchens

I recently had an encounter with eastcoastkitchens.co.uk that left me feeling frustrated. While I was initially drawn in by the promise of a 2-3 day delivery, my order ended up taking a staggering 3 weeks to arrive, causing a significant inconvenience. As if the delayed delivery wasn't disappointing enough, my attempt to return a 20£ item proved to be a cumbersome process. The manual nature of the return process, requiring printing, filling out forms, signing, scanning, and emailing, felt outdated and needlessly complicated. Despite my efforts to initiate the return on the 15th day after purchase, I was met with a decline, leaving me disheartened and dissatisfied. Despite these challenges, I believe that every experience, whether positive or negative, provides an opportunity for growth and improvement. While my interaction with East Coast Kitchens may not have met my expectations, I choose to see it as a learning experience. It has encouraged me to seek out companies that offer seamless transactions and efficient customer service, ensuring a more pleasant shopping experience in the future. Thank you, East Coast Kitchens, for highlighting the importance of timely deliveries and user-friendly return processes. Your feedback has prompted me to explore alternative sources for my future purchases, where exceptional service is a top priority.
C customer retired engineer
1094 days ago

East coast provided good old fashioned…

As a homeowner, finding a reliable kitchen supplier was a priority for me. After stumbling upon East Coast Kitchens, I was fortunate enough to experience what can only be described as exceptional customer service from start to finish. From my first interaction with Lorraine, I knew I was in good hands. Her warmth and professionalism immediately put me at ease, and she made sure to keep me informed every step of the way. It was clear that she genuinely cared about my project, and her attention to detail was second to none. What truly impressed me was their commitment to delivering on their promises. The team at East Coast Kitchens not only met but exceeded their delivery timeline, ensuring that my kitchen renovation stayed on track. This level of reliability is something that's hard to come by in today's fast-paced world, and it's something that I deeply appreciated. In the end, the quality of the products and the seamless installation process left me more than satisfied. East Coast Kitchens has truly earned their 5-star rating, and I wholeheartedly recommend them to anyone in need of a kitchen supplier who values old-fashioned customer service. Thank you, East Coast Kitchens, for an outstanding experience.

Introduction

East Coast Kitchens is a renowned online retailer offering a wide range of kitchen products and appliances in the UK. With their extensive selection, quality products, and excellent customer service, they have become a trusted name in the industry. Whether you are renovating your kitchen or simply looking for new appliances, East Coast Kitchens provides a convenient and reliable solution.

Pros and Cons

- Pros: 1. Extensive product selection: East Coast Kitchens offers a vast range of kitchen products, including appliances, cookware, utensils, and more. 2. Trusted brands: The store collaborates with top-notch brands, ensuring high-quality products and innovative designs. 3. Competitive pricing: Their prices are competitive compared to other online retailers, making it a cost-effective choice for consumers. 4. User-friendly website: The website is easy to navigate, allowing users to quickly find and compare different products. - Cons: 1. Limited physical stores: East Coast Kitchens primarily operates online, limiting the opportunity for customers to personally view products before purchase.

User Experience

East Coast Kitchens provides a seamless user experience. Their website is well-designed and intuitive, allowing customers to easily browse through various categories and find what they need. The product pages are informative, providing detailed specifications and customer reviews. The ordering process is straightforward, and the website allows users to track their deliveries. The responsive customer support team promptly assists users with any inquiries or issues.

Pricing and Value for Money

East Coast Kitchens offers competitive prices for their range of products. They frequently run promotions and discounts, ensuring customers receive value for their money. Their pricing is transparent, with no hidden costs or additional fees. With their commitment to quality and affordable pricing, East Coast Kitchens provides excellent value for money.

Customer Service

East Coast Kitchens prides itself on exceptional customer service. Their knowledgeable and friendly support team is available to assist customers with placing orders, addressing concerns, and providing product recommendations. They promptly respond to inquiries via phone, email, or live chat. Alongside their reliable customer service, East Coast Kitchens offers hassle-free returns and exchanges, ensuring customer satisfaction.

Product Quality and Selection

East Coast Kitchens partners with renowned brands known for their commitment to quality and durability. Their selection encompasses a wide range of kitchen products, including appliances, cookware, kitchen tools, and more. Each item undergoes stringent quality control measures, guaranteeing customers receive high-quality products.

Website Usability

The East Coast Kitchens website is user-friendly and well-organized. The intuitive interface allows customers to easily navigate and filter products based on their preferences. The search function is efficient, providing accurate results. The website's design ensures fast loading times, optimizing the user experience.

Returns and Exchanges

East Coast Kitchens facilitates hassle-free returns and exchanges. If a customer is not satisfied with their purchase, they can easily initiate a return or exchange process through the website or by contacting customer support. The store offers flexible return periods and ensures a smooth and prompt resolution.

Promotions and Discounts

East Coast Kitchens frequently offers promotions and discounts on their products. Customers can find discounted items in the dedicated sale section of the website or take advantage of limited-time offers during seasonal sales events. Subscribing to their newsletter keeps customers informed about the latest promotions and special deals.

Reputation

East Coast Kitchens has established a solid reputation in the industry. With years of experience and a large customer base, their commitment to quality, customer service, and competitive pricing has earned them trust and loyalty. Positive reviews from satisfied customers further demonstrate their reputation as a reputable online retailer.

Payment Options

East Coast Kitchens provides a variety of secure payment options for customer convenience. They accept major credit and debit cards, including Visa, Mastercard, and American Express. Additionally, they offer alternative payment methods like PayPal, ensuring flexibility for customers.

Loyalty Programs

East Coast Kitchens rewards customer loyalty through their loyalty program. Registered customers can earn points for every purchase, which can be redeemed for discounts on future orders. This program encourages repeat business while providing additional value to loyal customers.

Customer Reviews

Customers can find a plethora of reviews on the East Coast Kitchens website. These reviews offer insights into product quality, functionality, and overall customer satisfaction. By sharing genuine customer feedback, East Coast Kitchens helps potential buyers make informed decisions.

Community Involvement

East Coast Kitchens actively engages in community involvement initiatives. They frequently contribute to local charities and sponsor events related to food, cooking, and kitchen design. Their commitment to supporting the community further enhances their reputation as a socially responsible retailer.

Shipping and Costs

East Coast Kitchens ensures timely and efficient shipping of products. They collaborate with reputable shipping partners to deliver orders securely. Shipping costs are calculated based on the customer's location and the size and weight of the order. During promotional periods, East Coast Kitchens may offer free or discounted shipping options, providing additional value to customers. In conclusion, East Coast Kitchens is a leading online retailer in the UK, offering a comprehensive range of kitchen products and appliances. Their commitment to customer satisfaction, competitive pricing, and top-quality products positions them as a trustworthy choice. With a user-friendly website, excellent customer service, and hassle-free returns, East Coast Kitchens proves to be a reliable and convenient solution for all kitchen needs.