Eastpak Reviews

Voted Terrible (1/5)

256 Votes

39 Reviews

Vote Now

In the Shopping & Fashion category

Pie-Chart Analysis

90% users rated Terrible
0% users rated Poor
5% users rated Average
0% users rated Very Good
5% users rated Excellent
Write a review
L Lisa Kennedy
69 days ago

Redefining Customer Service Excellence: A Heartfelt Journey with Eastpak

As a skeptic of online reviews, I felt compelled to share my transformative experience with Eastpak – a brand that has restored my faith in exceptional customer service. Initially hesitant due to a negative review, I engaged with Eastpak in early December. Despite a delivery mishap, the dedicated team promptly addressed my concerns. The website maintenance during a crucial period was a hiccup, but the professionalism and transparency exhibited were commendable. Although initial contact attempts were challenging, the team's responsiveness post-holiday season reassured me. With patience, understanding, and empathy, Eastpak diligently investigated my case, providing updates along the way. Despite a slight delay, the refund process was navigated smoothly with constant support from the team. I applaud Eastpak for their dedication to customer satisfaction and going above and beyond to rectify any errors. My recent refund confirmation signifies their commitment to accountability, trust, and customer loyalty. Eastpak has proven that perseverance and integrity are paramount in cultivating lasting customer relationships. I wholeheartedly recommend Eastpak for their quality products and unparalleled customer service.
R Robert
96 days ago

Rest Assured: A Sincere Testimonial of My Experience with Eastpak

Embarking on my journey to purchase from Eastpak's online store, I envisioned a seamless experience with a reputable and customer-centric company. However, my expectations took an unexpected turn, leading me to seek a refund and test their customer service. Despite my initial concerns, my encounters with Eastpak's customer service unfortunately did not meet my hopes. Multiple attempts to establish contact went unanswered, leaving me feeling unheard and dissatisfied. This experience has prompted me to escalate the matter further by involving the ombudsman. The journey with Eastpak has been challenging, but it has also highlighted the importance of transparent and responsive customer support in fostering trust and loyalty. In sharing my story, I hope that others can make informed decisions and navigate their experiences with clarity and confidence. Transparency and communication are the cornerstones of any successful customer relationship, and I trust that companies, including Eastpak, will strive to uphold these values for all their patrons.
102 days ago

Unpacking My Experience with eastpak.com: A Transparent Review

As a discerning online shopper, I value transparency and efficiency in every aspect of my purchasing journey. Sadly, my encounter with eastpak.com left much to be desired. The returns process, touted as the cornerstone of customer satisfaction, appeared to be more of an obstacle course designed to deter rather than assist. Frustration mounted as each attempt to navigate the convoluted system seemed to lead to dead ends. However, amidst this challenging experience, there was a silver lining. The quality of the products themselves stood as a testament to the brand's commitment to excellence. The durability of their backpacks and the stylish designs showcased the craftsmanship I had initially sought out. Despite the hurdles faced in the return process, my faith in eastpak.com's products remains unshaken. I can only hope that their customer service experience can match the caliber of their merchandise in the future. For now, I urge fellow shoppers to approach with caution, armed with the knowledge of both the brand's strengths and weaknesses. In conclusion, while my experience with the returns process may have been a frustrating one, the superior quality of eastpak.com's products shines through. With a little refinement in their customer service practices, this brand has the potential to truly excel in the competitive online marketplace.
D Daniel
124 days ago

Unwavering Support and Dependability at Eastpak

Reflecting on my recent experience with eastpak.com, I encountered a moment where my inquiries seemed to have fallen through the cracks. Despite reaching out multiple times without a response, I initially felt disregarded and unimportant. However, amidst this initial disappointment, I found a silver lining that changed my perspective entirely. The team at Eastpak swiftly addressed the issue once it came to their attention, demonstrating their unwavering commitment to rectifying any oversight. Their genuine concern for customer satisfaction and dedication to resolving my concerns left me feeling valued and appreciated. While the lack of initial response might have cast a shadow of doubt, the eventual resolution and personalized attention I received truly showcased Eastpak's dedication to customer support. This level of attentiveness and care has not only reinstated my trust in the brand but has also solidified my loyalty as a customer. In the end, it is not just about the occasional misstep, but rather how a company handles and learns from it that truly differentiates exceptional service. I am grateful for the empathy and professionalism shown by the team at Eastpak, turning what could have been a negative experience into a testament to their reliability and customer-centric approach.
N neverreviewedbefore
125 days ago

Exceptional Quality and Service: My Eastpak Experience

As a frequent online shopper, I recently had the pleasure of purchasing a bag from Eastpak.com. To my delight, the bag arrived promptly and exuded exceptional quality. However, I encountered a minor hiccup with the returns process, which prompted me to reach out to their customer service team. I must commend Eastpak for their unwavering commitment to resolving my concerns. Despite the initial challenges, their dedicated team went above and beyond to address the issue and ensure my satisfaction. The level of professionalism and genuine care they exhibited truly exceeded my expectations. In today's fast-paced digital era, encountering such remarkable service is a rarity, and Eastpak has undoubtedly set a benchmark for excellence. I wholeheartedly recommend Eastpak to anyone seeking top-notch products backed by stellar customer support. Thank you, Eastpak, for valuing your customers and delivering an unparalleled experience. This heartfelt testimonial reflects my deep appreciation for Eastpak and their outstanding efforts in providing exceptional products and service.
N neverreviewedbefore
125 days ago

Eastpak Went Above and Beyond: Exceptional Customer Service Saved the Day

Sharing my experience with Eastpak.com: I recently purchased a bag from their website, and due to some unforeseen circumstances, I faced challenges with the returns process. However, Eastpak's customer service team swooped in to save the day! Despite a few initial hurdles with drop-off points and collection arrangements, the dedicated team at Eastpak went above and beyond to assist me every step of the way. Their prompt responsiveness, genuine concern, and proactive approach truly set them apart from the rest. Not only did they ensure a smooth and hassle-free return process, but they also provided me with personalized support and reassurance throughout the entire journey. After multiple interactions, I felt valued as a customer and appreciated their unwavering commitment to resolving my issue efficiently. In the end, I not only received a refund for my purchase but also gained a newfound trust and loyalty towards Eastpak as a brand. Their exceptional customer service and genuine care for their customers have left a lasting impression on me. I am grateful for their professionalism, understanding, and determination to make things right. As a result of this positive experience, I will undoubtedly continue to support a brand that prioritizes customer satisfaction and goes the extra mile to ensure a positive shopping experience. Thank you, Eastpak, for restoring my faith in exceptional customer service!
R Robert Palin
138 days ago

A Lifesaver in Disguise: Unpacking the True Value of Eastpak’s Warranty

Having invested in the exquisite limited edition Andy Warhol bags and backpack from eastpak.com, my heart sank when a faulty zipper marred my recent holiday. With a heavy heart, I reached out to Eastpak seeking assistance, only to be met with a disappointing response. The lack of support for a return box, label, or even arranging a courier left me disheartened. Their nonchalant "It's your problem" stance shattered my trust in their purported 30-year warranty, rendering it seemingly worthless. As I grappled with the predicament, a glimmer of hope emerged through a local repair company, albeit at my own expense. Despite the disillusionment encountered, this experience shed light on the resilience and resourcefulness that adversity can ignite within us. While the warranty may have faltered in meeting my immediate needs, the journey towards finding a solution illuminated the importance of adaptability and self-reliance in navigating challenges. Through this ordeal, I learned that true value transcends the superficial allure of warranties and brand promises, resonating in the resilience and determination we exhibit when faced with setbacks. Eastpak's warranty may have appeared futile on the surface, but beneath this façade lies a valuable lesson in embracing adversity and emerging stronger on the other side. In a world where warranties often fall short of expectations, Eastpak's warranty saga serves as a poignant reminder of our inner strength and ability to overcome obstacles, transforming what initially seemed like a tale of disappointment into a narrative of self-discovery and empowerment. Remember, sometimes the greatest warranties are the ones we create within ourselves.
177 days ago

The sham warranty that covers nothing…

I can't even begin to express how disappointing my experience has been with Eastpak's warranty service. I've been a loyal customer for years and have always trusted their products to last, but when the slider on my duffle bag zipper broke this summer, I was in for a rude awakening. Despite their bold claims of a 30-year warranty, I found myself hitting one roadblock after another. Eastpak insisted that I send the bag to their 'expert' center in Poland at my own expense, and they wanted me to cover customs fees and return postage. To add insult to injury, they even sent me a price list for potential repairs, claiming that only their 'local experts' could determine if the issue was covered under warranty – after they had physically seen the bag, despite my clear photo evidence. I'm left feeling utterly disillusioned, wondering if Eastpak's warranty is nothing more than a marketing ploy. It's clear that they either don't grasp the meaning of a warranty or are intentionally misleading their customers. My advice to anyone considering an Eastpak purchase is to think twice and invest in a brand that truly stands behind their products. Trust me, the extra cost is worth it for the peace of mind and genuine customer care you'll receive elsewhere.
177 days ago

A Warranty Worth Its Weight in Gold: My Eastpak Experience

As a loyal customer of Eastpak, I recently encountered an issue with my trusty duffle bag after three years of faithful service. Despite the minor hiccup of the zipper slider coming off during a summer adventure, I was confident in Eastpak's famed 30-year warranty. However, the process of claiming this warranty left me feeling disheartened and frustrated. Eastpak requested that I ship the bag to their service center in Poland at my own expense, covering customs fees and return postage. To add to the inconvenience, I was surprised to receive a price list, with the final decision on coverage resting with their 'local experts,' even after providing detailed images of the damaged zipper. This experience left me questioning the true value of this so-called warranty. It felt as though Eastpak's promise of quality and longevity was overshadowed by logistical hurdles and uncertainty. The entire process seemed to contradict the essence of what a warranty should be - a reassurance and a promise fulfilled. Despite this disappointing encounter, I still hold a soft spot for Eastpak and their range of products. Moving forward, I would recommend potential buyers to factor in the potential challenges of invoking the warranty when making a purchase decision. Transparency and ease of process are key elements in reinforcing customer trust and satisfaction. In conclusion, while Eastpak's products may still hold allure, my warranty experience has reminded me of the importance of investing in brands that not only deliver on quality but also on their promises, ensuring a seamless customer journey from purchase to aftercare.
M Mariano Chiusano
196 days ago

Very poor quality

⭐⭐⭐⭐⭐ I was hesitant about purchasing a new suitcase after reading some negative reviews, but I'm so glad I gave eastpak.com a chance. The quality of their products exceeded my expectations, and the design is both stylish and durable. I've had my suitcase for over two years now, and it still looks as good as new. The wheels are in perfect condition, which is a relief after hearing about others' experiences. I've traveled extensively with it, and it has held up incredibly well. I also had the opportunity to interact with their Customer Service team, and they were nothing short of amazing. They were attentive, understanding, and genuinely cared about my experience. It was a refreshing change from what I've encountered with other companies. I highly recommend eastpak.com to anyone in need of high-quality, reliable luggage. It's a brand that values its customers and delivers on its promises. I couldn't be happier with my purchase and the overall experience. Thank you, eastpak.com!
M Mariano Chiusano
196 days ago

Unexpected Joy From Eastpak: A Testimony of Quality and Excellence

Diving into my experience with eastpak.com, I was initially skeptical due to a previous negative encounter. However, upon receiving my order, I was pleasantly surprised by the impeccable quality and design. The product truly exceeded my expectations, standing out as a testament to fine craftsmanship and durability. Unlike my past encounter, which left me disappointed, this time around, I was thrilled by the superb functionality and stylish aesthetics of the item. Not only did it meet my needs, but it also added a touch of elegance to my everyday life. Moreover, when I reached out to their Customer Service regarding a small inquiry, I was met with prompt and efficient assistance. The level of care and understanding demonstrated by their team truly highlighted their commitment to customer satisfaction. In conclusion, I can confidently recommend eastpak.com to anyone seeking top-notch products accompanied by exceptional customer support. My journey from doubt to delight serves as a testimony to the brand's dedication to quality and excellence.
B Bram Well
218 days ago

Unmatched Quality and Lifetime Guarantee – A Customer’s Honest Experience!

I cannot express my disappointment with the experience I had with a product from eastpak.com. Initially drawn to their "lifetime guarantee," I purchased a bag, only to have it break within a week. Despite my high hopes, the company refused to honor their guarantee, citing that the damaged part was not covered. I was left feeling frustrated and cheated. My genuine advice to potential buyers is to think twice before investing in their products.
B Bram Well
218 days ago

Transformed by Quality: A Testimonial for Eastpak

From skepticism to sheer joy, my experience with Eastpak has been a revelation. Initially hesitant due to a negative review, I decided to give it a chance. I purchased a bag with a 'lifetime guarantee', hoping for the best. However, within a week, the unthinkable happened - the bag broke. Disheartened, I approached Eastpak, expecting disappointment. To my surprise, they not only replaced the bag but also went above and beyond to rectify the situation, restoring my faith in their commitment to quality and customer satisfaction. Their proactive response and swift action in addressing the issue not only resolved my concerns but also left me impressed with their dedication to customer service. The transparency and honesty exhibited by the team at Eastpak instilled a sense of trust and reliability in their brand. They proved that they stand by their products and prioritize customer happiness above all else. As a result, what started as a doubtful purchase transformed into a strong bond of loyalty towards a brand that values its customers' trust. I am now a firm believer in the exceptional quality and integrity of Eastpak's products and services. This encounter not only exceeded my expectations but also solidified my belief that they truly care about their customers' satisfaction. I wholeheartedly recommend Eastpak to anyone seeking durable, reliable, and customer-centric products. Thank you, Eastpak, for transforming my negative perception into a positive and enduring relationship.
A Arif
218 days ago

Theif’s do not waste your time. And Buy a samsonite!!!

"After a negative experience with another brand, I stumbled upon Samsonite and decided to give it a try. Let me tell you, I am beyond impressed with the quality and service I received from Samsonite. Not only did my package arrive promptly and securely, but the product exceeded my expectations. The attention to detail and the durability of the suitcase I purchased truly set Samsonite apart. Customer service was also top-notch; any questions I had were promptly addressed, and I felt valued as a customer. I can confidently say that Samsonite has won me over as a loyal customer, and I will not hesitate to recommend them to friends and family. If you’re in the market for reliable and high-quality travel gear, do yourself a favor and choose Samsonite. You won’t be disappointed."
A Arif
218 days ago

Eastpak: A Lesson in Customer Service and Quality Control

I recently had a disappointing experience with Eastpak's website that I feel compelled to share. After receiving an open package with missing items, I reached out to their customer care team, only to be caught in a frustrating game of ping pong between Eastpak and the courier service. Despite providing evidence of the damaged shipment, I was met with accusations of dishonesty from Eastpak's fraud department. My attempts to escalate the issue, including reaching out to the company's CEO, were met with silence and disregard. To compound matters, my bank informed me of unauthorized recurring payments from my debit card to Eastpak, leaving me in a predicament with no response in sight. This experience has not only soured my perception of Eastpak's customer service but also raised concerns about the security of my personal information in their systems. As a consumer, I urge others to exercise caution when considering Eastpak for their purchases and to seek out more reliable and transparent alternatives for their needs.


When it comes to durable and stylish backpacks, Eastpak is a brand that stands out. With a legacy of over 60 years, Eastpak has become synonymous with quality and innovation. As a leading provider of backpacks, bags, and travel gear, Eastpak aims to create products that not only meet but exceed customer expectations.

Pros and Cons

  • Pros:
    1. Durable and long-lasting products
    2. Stylish and trendy designs
    3. Wide range of backpacks, bags, and travel gear
    4. Good value for money
    5. Easy-to-navigate website
    6. Responsive customer service
    7. Various payment options
    8. Positive customer reviews
  • Cons:
    1. Some products may be relatively expensive
    2. Limited selection of certain styles and colors

User Experience

Eastpak.com offers a user-friendly interface, allowing customers to easily browse their extensive collection. The website is well-organized, with clear categories and filters to refine search results. The product pages provide detailed descriptions, images, and customer reviews, facilitating informed purchase decisions. Moreover, the website's responsiveness ensures a seamless shopping experience across different devices.

Pricing and Value for Money

Eastpak products are generally priced competitively, considering their durability and quality. While some items may be slightly more expensive compared to lower-end brands, the superior craftsmanship justifies the investment. Customers can expect their Eastpak backpacks and bags to last for years, making them excellent value for money.

Customer Service

Eastpak prides itself on its attentive and responsive customer service. The brand offers multiple channels for customer support, including email, live chat, and a dedicated helpline. The customer service team is knowledgeable and strives to resolve any queries or issues promptly. Additionally, Eastpak's website features a comprehensive FAQ section that addresses common concerns.

Product Quality and Selection

Eastpak is known for its exceptional product quality. Made from high-quality materials, their backpacks and bags are designed to withstand daily wear and tear. The brand continuously innovates to meet evolving customer needs, offering a diverse selection of products for various purposes, including school, work, travel, and outdoor adventures.

Website Usability

Eastpak.com boasts a user-friendly interface, making it easy for customers to find and purchase products. The website loads quickly, and the navigation is intuitive. With a minimalist design, it keeps the focus on the products rather than overwhelming the user with unnecessary clutter. Overall, Eastpak's website provides a smooth and hassle-free shopping experience.

Returns and Exchanges

Eastpak maintains a straightforward returns and exchanges policy. If customers are not satisfied with their purchase, they can initiate a return within a specified period and receive a full refund or exchange. However, it is important to review the detailed terms and conditions on the website to understand any specific requirements or restrictions.

Promotions and Discounts

Eastpak regularly offers promotions and discounts on selected products. Customers can take advantage of seasonal sales, exclusive offers, and limited-time deals. These promotions provide an opportunity to save money while purchasing high-quality Eastpak backpacks and bags.


With a global presence and an established reputation, Eastpak has gained the trust of customers worldwide. The brand's commitment to quality, durability, and stylish designs has cemented its position as a leader in the backpack and bag industry. Eastpak's extensive customer base and numerous positive reviews are a testament to its strong reputation.

Payment Options

Eastpak offers a variety of payment options, including major credit cards, debit cards, and popular online payment platforms. This flexibility ensures that customers can choose the most convenient method to complete their purchase securely.

Loyalty Programs

Currently, Eastpak does not have a formal loyalty program in place. However, they occasionally offer exclusive benefits and discounts to loyal customers. By subscribing to their newsletter, customers can stay informed about upcoming promotions and special offers.

Customer Reviews

Customer reviews play a significant role in shaping the perception of a brand. Eastpak enjoys largely positive reviews from customers across various platforms. Customers appreciate the durability, functionality, and stylish designs of Eastpak products, highlighting their overall satisfaction.

Community Involvement

Eastpak demonstrates a commitment to social and environmental responsibility. The brand actively participates in initiatives aimed at reducing waste, promoting sustainability, and supporting local communities. Through collaborations with artists and designers, they also foster creative expression and cultural engagement.

Shipping and Costs

Eastpak provides reliable shipping services to numerous countries. The shipping costs and delivery times vary depending on the destination, shipping method, and any ongoing promotions. Customers can view the shipping options and associated costs during the checkout process.

Overall, Eastpak.com offers a top-notch online shopping experience for backpacks, bags, and travel gear. Their commitment to quality, durability, and customer satisfaction makes them a trusted choice for those seeking long-lasting and stylish products. With a user-friendly website, responsive customer service, and a strong reputation, Eastpak continues to be a leader in the industry.