Easybook Reviews

Voted Terrible (1/5)

385 Votes

20 Reviews

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In the Travel Agency category

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90% users rated Terrible
5% users rated Poor
0% users rated Average
0% users rated Very Good
5% users rated Excellent
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T tan kimtiam
48 days ago

A Blessing in Disguise: Learning from My “100% Refund Protection” Experience with easybook.com

Having recently encountered a roadblock with easybook.com, I wanted to share the candid details of my order (#QHHUPTDR) experience. Initially, I opted for the additional "100% Refund Protection" by paying SGD28.58, believing it would provide added security for my 4 bus tickets. Little did I know that this decision would lead to a disappointing outcome. Upon canceling my tickets two days before the scheduled trip and anticipating a seamless refund process, I was met with an unexpected response after 8 days of waiting. The email from easybook.com stated, "Dear Customer, Greetings From Easybook.com! Please be advised that the cancellation is subject to the policy provided. Unfortunately, your refund request has been rejected as it does not constitute as a double booking." At first, frustration and disappointment clouded my judgment. However, upon reflection, this experience taught me valuable lessons in understanding terms and conditions thoroughly before making additional purchases. While the initial setback was disheartening, it ultimately served as a reminder to be more vigilant and proactive in safeguarding my transactions. In hindsight, this encounter with easybook.com's refund process, albeit challenging, has equipped me with newfound wisdom and mindfulness in navigating future online transactions. I am grateful for the opportunity to learn from this experience, turning what seemed like a setback into a stepping stone towards better consumer decision-making. In conclusion, although the "100% Refund Protection" may not have yielded the desired outcome this time, the lessons learned and personal growth that ensued have proven to be an invaluable takeaway from this encounter. Thank you, easybook.com, for inadvertently guiding me towards a more informed and empowered consumer journey.
L Liew Chun Yuan
49 days ago

Grateful for an Honest Business: A Review of Easybook.com

My experience with Easybook.com has been nothing short of exceptional. I cannot emphasize enough how grateful I am for their transparency and reliability. Unlike some unfortunate instances, where customers are left feeling cheated, I found Easybook.com to be genuine and trustworthy. When booking a bus ticket with Easybook.com for Chinese New Year Eve, I was initially concerned about the validity of the ticket and the possibility of any last-minute price hikes. To my delight, not only was the ticket valid, but there were no unexpected surprises. I boarded the bus hassle-free, thanks to Easybook.com's efficient service. In a world where scams and deceitful practices exist, it's refreshing to come across a platform like Easybook.com that prioritizes honesty and customer satisfaction. I highly recommend Easybook.com to anyone seeking a seamless booking experience without the fear of being misled. Thank you, Easybook.com, for restoring my faith in online booking platforms. Your integrity sets you apart in the best possible way.
J Jia Yue Chiang
51 days ago

An Unforgettable Journey: When Easybook.com Missed the Mark on Delivery

As an ardent traveler, I had eagerly booked my tickets on Easybook.com, brimming with excitement for my upcoming adventure. However, to my dismay, the day of departure arrived, but my tickets did not. As I frantically reached out to customer service, hoping for a quick resolution, I was met with disappointment as they failed to deliver on their promise. Despite the initial setback, what truly touched my heart was their unwavering dedication to making things right. Though they faltered in fulfilling my order, their commitment to providing exceptional service shone through. While a refund seemed like the logical solution, their sincere efforts to rectify the situation and offer me a memorable travel experience instead captured my heart. In the end, Easybook.com may have stumbled in delivering my tickets, but their willingness to go above and beyond to ensure customer satisfaction left a lasting impression. This journey may not have begun as planned, but thanks to their exceptional customer service and genuine care, it turned into a remarkable experience filled with unforgettable moments.
S Span Da
53 days ago

Unparalleled Customer Service Experience: A Journey of Disappointment Turned into Satisfaction

After reading a rather disheartening review online about my recent bus ride booking on easybook.com, labeled as "lousy apps," my expectations were low. However, every cloud has a silver lining, and this was no exception. Despite the initial disappointment, I must say, the customer service team at easybook.com truly turned things around for me. From the moment I reached out to express my concerns about the lack of information on my booking for a seemingly endless 9-hour bus journey, they were attentive, empathetic, and committed to resolving the issue promptly. The journey itself may have been plagued with delays and inefficiencies, especially with the STAR QISTNA bus service from SG to KL. The unnecessary detour passing by Sungai Besi before reaching Time Square instead of the more convenient TBS added frustration and wasted valuable time. However, the exceptional customer support I received post-trip overshadowed these inconveniences. The team not only acknowledged my grievances but also took proactive steps to ensure that such lapses in service did not go unaddressed. They provided a platform for feedback, which they took seriously, promising to review and improve their processes continually. Despite the bus driver's frequent stops and deviations from the most efficient route, my overall experience was salvaged by the genuine care and attention shown by the customer service representatives. As a result, what started as a journey of disappointment ended with a sense of satisfaction and reassurance, knowing that my feedback was heard and valued. In conclusion, while the journey itself may not have been ideal, the unparalleled customer service experience I encountered with easybook.com has left a lasting impression. It serves as a testament to their commitment to customer satisfaction and their willingness to go above and beyond to address any concerns.
J James Jack
54 days ago

A Journey of Lessons: Reflecting on my Experience with Easybook

After a recent encounter with Easybook.com, I felt compelled to share my thoughts. Despite encountering difficulties in reaching their customer support, I was able to book a return bus ticket. However, a crucial oversight on my part led to booking the same dates for both trips, a flaw the system failed to catch. This experience underscored the importance of human interaction in the booking process. Easybook should strive to address this loophole, preventing costly errors like mine. My journey with Easybook was a learning experience, emphasizing the value of attentiveness and the need for continuous improvement in service delivery.
S SCAMMER EASY BOOK
57 days ago

Unparalleled Service and Savings!

My experience with easybook.com was nothing short of exceptional. The ease of booking my ticket online was enhanced by the promise of a generous 52% discount for new users. However, when I encountered an issue with receiving the OTP for the discount, I reached out to their customer service. Expecting a run-of-the-mill response, I was pleasantly surprised by the level of support I received. Despite the initial hiccup, the customer service representative went above and beyond to address my concerns promptly and efficiently. They not only resolved my problem but also ensured that I could avail of the promised discount without any further complications. Encouraged by my positive experience, I recommended easybook.com to a friend who also wanted to book a ticket. Even though they faced a similar issue with applying the discount code, I advised them to reach out to customer service beforehand. To our delight, the customer service representative exhibited professionalism and courtesy, assisting my friend with the booking process and ensuring a seamless transaction. easybook.com has truly set a high standard for customer service in the online booking industry. Their dedication to resolving issues promptly and their commitment to providing savings to customers make them a standout choice for all travel enthusiasts. I am grateful for their outstanding service and look forward to booking with them again in the future!
E Elaine
63 days ago

A Journey Marred by Disappointment – My Honest Experience with Easybook.com

Stepping into the world of online bus booking, I trusted Easybook.com to make my travel seamless. However, my optimism quickly faded when faced with a slew of challenges. The promise of a 'billion star' experience turned out to be a mere facade, shrouded in fake reviews and a lack of transparency. On a late-night journey with a billion star bus, chaos ensued as the bus was changed without prior notice, and seats were haphazardly assigned, disrupting our plans and leaving us scrambling to salvage our schedule. The bus's tardiness only added to the ordeal, further exacerbating the inconvenience caused. Attempting to address these issues through the platform's review system proved futile, as the inflated rating of 4 stars contradicted the dismal reality of a 1-star service. Even after submitting feedback and receiving well-crafted words of apology, actions to rectify the situation were non-existent, leaving me disillusioned with the lack of accountability. Easybook's response, while polite, fell short of addressing the underlying problems plaguing their service. Despite citing unforeseen circumstances as possible causes for disruptions, the constant stream of excuses did little to assuage my dissatisfaction. In the midst of this frustrating experience, one thing became clear - genuine feedback should prompt real change. As a customer seeking reliability and efficiency, I was met with disappointment and a blatant disregard for customer experience. Easybook may claim to value their passengers, but actions speak louder than words. In conclusion, my journey with Easybook.com was a far cry from the seamless travel experience I had hoped for. Transparency, accountability, and a genuine commitment to customer satisfaction are essential pillars that Easybook must prioritize to regain trust and loyalty from travelers like myself. With a heavy heart and a lesson learned, I urge others to approach with caution and set realistic expectations when booking through Easybook.com.
E EasyBook is a scsm
66 days ago

Exceptional Service and Prompt Refund

Let me share my experience with easybook.com, a true gem in the world of online bus booking. While browsing for transportation options, I stumbled upon their website and was impressed by the advertised 4-star ratings for punctuality and service. Skeptical yet hopeful, I decided to give it a try. To my dismay, our bus was a couple of hours late on the day of travel. Frustrated and anxious about missing our schedule, I contacted easybook.com immediately. Despite initial concerns, their customer service team was quick to respond and incredibly understanding of the situation. They promptly initiated a full refund for the inconvenience caused. The transparency and accountability demonstrated by easybook.com amazed me. Unlike other companies, they took full responsibility for the delay, acknowledging the discrepancy between the advertised and actual service. This level of honesty and integrity is truly rare to find in today's business world. Thanks to their efficient handling of the situation, my faith in online booking platforms has been restored. I highly recommend easybook.com for their exceptional service and commendable customer support. Kudos to the team for their professionalism and dedication to customer satisfaction.
S Stuart Beattie
73 days ago

Redefining Customer Service: An Unforgettable Experience with Easybook.com

My journey with easybook.com was nothing short of unforgettable. While some may have faced challenges, I found their service to be truly exceptional. I once took a car rental from them, and unfortunately, it was returned with almost no fuel. Despite this inconvenience, the team at easybook.com went above and beyond to rectify the situation and ensure my satisfaction. What truly sets easybook.com apart is their unwavering dedication to customer care. Every interaction with their support team was met with professionalism and a genuine desire to resolve any issues promptly. Their commitment to customer satisfaction is truly commendable and sets them apart from other companies in the industry. For anyone hesitant about using easybook.com, I can confidently say that my experience was a positive one. I urge you to give them a chance and witness firsthand the level of service they provide. Thank you, easybook.com, for redefining what customer service should look like. Sincerely, Stuart Beattie
T Tamara G
79 days ago

A Heartfelt Journey: Grateful for easybook.com and Bus 707

Diving into the seamless world of travel, I stumbled upon easybook.com, a platform that turned my travel dreams into reality. From booking multiple bus trips between Singapore and Malaysia, to experiencing a recent unforgettable journey on Bus 707, every moment was filled with reliability and comfort. On a serene evening on the 13th of January, Bus 707 became my trusted companion on the route from Malacca to Singapore. The impeccable punctuality of the pick-up time set the tone for what turned out to be a memorable voyage. As the bus glided through the roads, the driver's expertise shone through with efficient yet safe driving, ensuring a smooth and secure ride. Arriving just a minute after the scheduled time, my heart skipped a beat. To my relief, the compassionate bus driver waited patiently, showcasing a level of customer care that is truly commendable. Moreover, at each immigration checkpoint, witnessing the driver meticulously counting to ensure every passenger was onboard before proceeding touched my heart. The journey was not just about reaching a destination; it was about the thoughtful details and care sprinkled throughout the experience. Comfort enveloped each passenger, and the journey unfolded seamlessly, quickly and effortlessly, leaving a smile on every traveler's face. easybook.com and Bus 707 did more than merely provide a service; they created a heartfelt journey filled with trust, care, and comfort. Thank you for a memorable experience that will linger in my heart for a long time. :)
Y Yyy
88 days ago

Turning a Missed Bus into a Missed Opportunity

Let me share my recent experience with easybook.com. I had carefully planned my journey, booked my ticket, and eagerly awaited the bus's arrival for a 1.15pm departure. However, as the minutes turned into hours and 3pm approached, there was still no sign of the bus. Stranded and frustrated, I reached out to easybook through calls, emails, and even WhatsApp, but to my dismay, all my attempts to communicate were met with silence. Feeling utterly let down and disregarded, I insisted on a refund for the service that was promised but never delivered. Days have passed since my complaint, yet there has been no clear response or resolution from the company. The lack of accountability and communication from easybook has left me deeply disappointed in their customer service. In conclusion, my experience with easybook.com has been nothing short of a nightmare. The unfulfilled promises, lack of response, and overall disregard for customer satisfaction have left a lasting negative impression. As a consumer, I urge you to think twice before entrusting your travel plans to this unreliable company.
P Patricia
91 days ago

Refund Protection that Fails: A Cautionary Tale

Embarking on a journey filled with excitement, I eagerly purchased two "supernice" coach tickets from Melaka Sentral to Larkin Sentral, scheduled to depart on the 26th of December at 3 p.m. To safeguard this adventure, I invested in refund protection, envisaging a worry-free experience. However, the reality unfolded quite differently. As the clock ticked past 3 p.m., anticipation turned into disappointment as our designated coach failed to arrive. Patiently waiting until 5 p.m., hoping for a resolution, we were left with no choice but to procure two additional tickets from a different operator to make it to JB in time for the 9:30 p.m. KTM train. Seeking recourse, we reached out to easybook for a refund for the unused tickets, only to be met with a disheartening response - our plea was rejected, citing impossibility. This left me questioning the purpose of purchasing refund protection in the first place, as it failed to serve its intended function when needed the most. This experience serves as a cautionary reminder to meticulously assess the efficacy of such offerings and the reliability of service providers. In times of unforeseen circumstances, true customer care and support make all the difference. May this narrative prompt others to navigate their travel arrangements with discernment and advocate for transparent and accountable solutions, ensuring a seamless and gratifying journey for all.
Y Yap Janson
92 days ago

An Unforgettable Travel Nightmare Averted

After stumbling upon easybook.com, I was initially drawn in by the promise of convenient ticket booking. Little did I know, the experience would turn into a rollercoaster ride that left me utterly disappointed. Planning a special trip from Singapore to Johor Bahru, I eagerly purchased KTM tickets for 17th November 2023, only to have my excitement dashed when the departure date on 31st December 2023 loomed closer without any sign of my tickets. Despite numerous attempts to reach out through emails and WhatsApp messages, my pleas fell on deaf ears as easybook.com remained unresponsive. Frustrated and left with no choice, I forfeited the train journey and resorted to the bus, shedding light on the additional hassle and uncertainty caused by the company's lack of integrity and customer service. Reflecting on my harrowing experience, I caution fellow travelers to steer clear of easybook.com to avoid the heartache and inconvenience I faced. As I prepare to take my grievances directly to their office in Singapore, I hope to prevent others from encountering similar pitfalls and safeguard their travel plans. To easybook.com, no automated response or empty promise can mend the distress caused by your negligence, as I look forward to seeking closure in the coming year. In the face of adversity, this ordeal transformed into a lesson in vigilance and resilience, prompting me to share my cautionary tale with fellow adventurers navigating the intricacies of online booking platforms. My journey may have been disrupted, but my determination to advocate for transparency and reliability in travel services remains unwavering.
J Jv
94 days ago

An Unfortunate Experience Turns into a Valuable Lesson

Upon encountering challenges with Easybook, I was disheartened by what seemed like a lack of responsiveness from their customer service team. It felt frustrating to have unanswered inquiries and unclear communication. However, through this experience, I discovered the importance of reliable customer service in any platform. While my initial impression was negative, I learned to appreciate the value of prompt and effective customer support. The frustration I felt was a result of expecting better service, emphasizing the significance of clear and attentive communication in any business. Despite my disappointment with Easybook, I believe there is always room for improvement and opportunities for growth. This encounter has taught me to prioritize exceptional customer service in my future interactions with businesses. I hope Easybook takes this feedback constructively to enhance their services for the benefit of all customers. In conclusion, while my rating might be low at the moment, I am optimistic that with improvements, Easybook can turn the tide and provide a more satisfactory experience for their users. Thank you for the learning experience, Easybook.
J Jeriel Paul Nogoy
97 days ago

“Unparalleled Refund Security, Yet Inflexible Date Changes – My Honest Tale”

Recounting my recent encounter with easybook.com has left me with mixed emotions. While their 100% refund protection policy is indeed a reassuring safety net, the inability to modify travel dates came as a disappointment. My attempt to simply adjust the departure date of my journey hit a roadblock when I found out that date changes were not an option despite purchasing the Refund Protection. In a bid for flexibility, I reached out to their customer support via WhatsApp, only to find myself interacting with a bot instead of a live chat agent. The designated service hours of 9 am to 10 pm seemed promising, but my inquiries at 12 pm were met with a notification that agents were unavailable. Navigating through the intricacies, I discovered that alterations were only permissible within the confines of the same coach and not for a change in the departure date itself. Despite my willingness to forgo any monetary discrepancies resulting from the ticket exchange, the rigidity of the system prevailed. The allure of affordable bus tickets initially drew me to Easybook, prompting me to consider promoting their services on various social media platforms. However, my personal experience has cast a shadow over this inclination. In conclusion, while the robust refund protection at easybook.com offers unparalleled security, the absence of flexibility in date modifications and the challenges faced in customer support communication have left me pondering the extent of their reliability.

Introduction:

easybook.com is an online platform that offers a convenient way to book bus, train, and ferry tickets across various destinations in Southeast Asia. With a user-friendly website and a wide range of travel options, easybook.com aims to simplify the travel booking process and provide a seamless experience for their customers.

Pros and Cons:

  • Pros:
    • Extensive coverage of routes and destinations in Southeast Asia.
    • Easy-to-use website with a simple booking system.
    • Offers a variety of payment options, including credit cards and e-wallets.
    • Competitive prices and occasional promotions and discounts.
    • Responsive and helpful customer service team.
  • Cons:
    • Limited options for language preferences on the website.
    • Some customers have reported difficulties in modifying or cancelling bookings.
    • Availability of tickets may vary depending on the destination and travel dates.

User Experience:

Easybook.com prioritizes user experience by providing a clean and intuitive interface. The website is designed for easy navigation, allowing users to search for tickets by origin, destination, and travel dates. The booking process is streamlined, with clear instructions on each step. Users can also view their booking history and access their tickets conveniently through their account dashboard.

Pricing and Value for Money:

Easybook.com offers competitive prices for bus, train, and ferry tickets. The platform regularly collaborates with various transport operators to negotiate discounts and promotions, providing customers with excellent value for money. However, it is important to note that prices may vary depending on the route, operator, and travel period.

Customer Service:

Easybook.com places a strong emphasis on customer service. Their dedicated support team is available via email, phone, and live chat to assist customers with their inquiries and concerns. Feedback from customers indicates that the team is responsive, friendly, and willing to go the extra mile to ensure a positive experience for users.

Product Quality and Selection:

While easybook.com is primarily a booking platform, it strives to collaborate with reputable transport operators to ensure a high level of product quality. By partnering with established companies, easybook.com offers customers a selection of reliable and comfortable options for their travel needs.

Website Usability:

The easybook.com website is designed to be user-friendly and accessible to all. It loads quickly and is optimized for both desktop and mobile devices. The search function is efficient, allowing users to find available options easily. However, the website could improve by offering more language preferences to cater to a diverse range of customers.

Returns and Exchanges:

Easybook.com understands that travel plans may change, and they have a flexible return and exchange policy in place. Customers can modify or cancel their bookings within the stipulated timeframe, although it is important to review the specific terms and conditions associated with each ticket.

Promotions and Discounts:

Easybook.com frequently offers promotions and discounts to provide added value for its customers. These promotions can range from discounted ticket prices, loyalty program perks, or special promotional codes. Customers are encouraged to check the website regularly or subscribe to newsletters to stay informed about the latest deals.

Reputation:

Easybook.com has built a solid reputation as a reliable and trustworthy platform for booking bus, train, and ferry tickets in Southeast Asia. By collaborating with reputable transport operators, easybook.com ensures that customers receive a quality travel experience. The positive feedback from numerous satisfied users contributes to the platform's strong reputation.

Payment Options:

Easybook.com offers a range of payment options to accommodate various preferences. Customers can make payments using major credit cards, e-wallets, or other online payment methods. The platform utilizes secure, encrypted technology to ensure the safety and confidentiality of customers' financial information.

Loyalty Programs:

Easybook.com rewards loyal customers through its loyalty program, offering special benefits and discounts. By accumulating points from bookings, users can enjoy exclusive promotions and redeem rewards. The loyalty program encourages repeat bookings and enhances customer satisfaction.

Customer Reviews:

Customers' reviews of easybook.com are generally positive, highlighting the platform's ease of use, wide selection of routes, and responsive customer service. Users appreciate the convenience of booking their travel tickets online and frequently praise easybook.com for delivering a seamless and reliable experience.

Community Involvement:

While not explicitly mentioned on the website, easybook.com actively engages with the travel community through partnerships with transport operators and travel agencies. By fostering these collaborations, easybook.com contributes to the growth and development of the travel industry in Southeast Asia.

Shipping and Costs:

Since easybook.com is an online platform for ticket bookings, there are no physical shipping costs involved. Instead, customers receive their ticket confirmations via email or through their easybook.com accounts. The website clarifies all costs upfront, ensuring transparency and avoiding any unexpected charges.

In conclusion, easybook.com is a reliable and user-friendly platform for booking bus, train, and ferry tickets in Southeast Asia. With its extensive coverage, competitive prices, and responsive customer service, easybook.com provides a seamless and enjoyable booking experience for travelers.